VoLTE Enabled Device

[TF71]

Hi guys, I’ve received the message below from Public Mobile. But according to Google my iPhone X is VoLTE enabled. So not sure why I’ve received this message from Public Mobile. Any help is appreciated. Thanks! 

Public Mobile here:

We're reaching out with an important service reminder for phone number ***-***

Public Mobile is retiring its 3G network starting March 1, 2027. Our records show your current device isn't compatible with our upgraded network, which means you'll need to switch to a VoLTE-enabled device to help continue making calls (including 911), texting, and using data with Public Mobile.

[BKNS27]

@TF71 

Unfortunately, Apple just recently no long receive security updates but the iPhone X is VoLTE compatible on PM.

[Dunkman]

@TF71 

Double check on the VoLTE IME checker, but fairly certain that iPhone X is VOLTE compatible. 

Some customers are getting these texts in error.  Are you getting charged extra $5/month?  If you are not being charged, that means your phone is VoLTE compatible and you should just ignore the text. 

[umnikke8]

iPhone X was on the supported list, double check https://publicmobile.ca/en/get-help/articles/volte 

And then contact support to make sure things are in order.

[slusagm]

yes, iPhone X is on the list.  Just the device is new and PM could have mixed up 

PM can fix it, but you need to open ticket.  Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...

 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )