Voicemail

[Rob1974]

When someone calls my iPhone15 it goes directly to voicemail and doesn’t ring. How do I fix this so my phone works properly?

[slusagm]

You can make calls?

See if you have Do Not Disturb turned on, very likely 

Or make sure you didn't setup any Forwarding wrong

If this is a physical sim card and not eSIM, test it in another phone 

Of course, you can open ticket and ask PM to confirm 

[Rob1974]

It’s not a porting thing.

[slusagm]

Did you just join Public Mobile with porting? if you did, the port was not completed

There is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to open ticket with PM instead. Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
 (User Community account to login.  For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )