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Have you tried resending the port request? I got stuck with the same issue and about 40 minutes later, it went through. 

If you have the app, you can go to subscriptions then manage subscriptions and then you can see exactly what you have! (Should also be the same on website)

If you don'tt have auto pay on, your account should be deleted after 90 days of no activity but I don't think there is any way to delete it right now.Since you got a non-human chat, see if you can talk to an actual agent and if you can get it deleted...

You might have a setting your phone that auto-sends people to voicemail first. Check your call settings or there might be an issue with do not disturb