New Service

[JAz2]

I transfered my number from Rogers to PM yesterday.  Activation seemed to go well.  But there are 2 outstanding issues today: 1) unable to receive short code text messages from anyone; 2) when I call my number it still goes to Rogers voicemail - even though on my device, it's setup on PM.  Also it seems there is very limited support on the PM App 😞 

[hTideGnow]

hi @JAz2 

the number shows the number you want, but this is how Public Mobile porting looks like even the port was not completed

Did you get a text from Rogers on your Rogers sim? did you reply Yes within 90 mins?

But from what you described, It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), please submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
          (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

[Chalupa_Batman]

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@JAz2 wrote:

thank you.  I have logged in, and have initiated a chat with support but i seem to be stuck in a loop.  My number appears to have transferred successfully, my phone shows my provider as Public Mobile

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If you place your Rogers SIM card back in your phone, do you still have service?

[JAz2]

thank you.  I have logged in, and have initiated a chat with support but i seem to be stuck in a loop.  My number appears to have transferred successfully, my phone shows my provider as Public Mobile

[Chalupa_Batman]

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@JAz2 wrote:

I transfered my number from Rogers to PM yesterday.  Activation seemed to go well.  But there are 2 outstanding issues today: 1) unable to receive short code text messages from anyone; 2) when I call my number it still goes to Rogers voicemail - even though on my device, it's setup on PM.  Also it seems there is very limited support on the PM App 😞 

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To me, it seems your port failed and you require assistance from Public Mobile.

If you are able to log into your account, please do so. When there, on your left hand side you will see Message Centre. A new window will pop up will open up on the right side of the screen. (If you have a pop up blocker on your browser, please disable it for Public Mobile). Click on Start Chat. Enter Contact Us and follow the prompts to a CS Agent. 

If you’re unable to log in, please use the following link and enter Contact Us and follow the prompts.

Public Mobile Expert Messaging 

The hours of operation for this chat daily are 8am to 9pm (time zone unknown at this time). Response times are expected to be within 30 minutes but may be longer depending on volume of requests.