Community

KatieF · 07-23-2023

I've gotten about 10-15 of these messages in the past hour. I am able to log into my account...is this spam?

KatieF · 07-15-2023

I just recently switched from an old plan to the new one offered for $39/month. I used to get charged every 3 months on the old plan.I was charged $108.08. What happened? Attaching my receipt. I'd like a refund and when I try to submit a ticket it gi...

KatieF · 06-01-2023

Hi all,I have a question about my subscription. I believe it's grandfathered but not sure. Currently I have:$105/90 days1.5GB @ 3G speed/90 daysUnlimited canada-wide talk/textUnlimited international textI was checking plans out of the blue today (whe...

KatieF · 05-24-2023

I've been a customer for 9 years. I heard that Telus will be buying PM out? Will anything change for existing customers?Also, has PM added any other countries to the coverage map? I think only CAN/US when I last checked.Thanks

KatieF · 03-08-2024

I guess this means I'm no longer getting credit for being a subscriber for over 9 years on every bill?

KatieF · 07-23-2023

It's very strange since no one even knows I'm with PM...will reset my password as a precaution. Thank you

KatieF · 07-16-2023

Very helpful, thank you. I'll leave the $66 (yes I can see it in my funds). Will this keep happening every 3 months or will it be resolved?

KatieF · 07-16-2023

Yes I'm sure and in my account it says the next renewal is Aug 7th. So I was in fact overcharged? Not happy switching plans is not simple and being charged wrong and losing my $15 loyalty to now $5 for no reason

KatieF · 07-16-2023

I had it set to change on renewal. And when I selected this plan it didn't have the 90 day option it was 30 only. It says in my account this current one is until Aug 7 so it should be monthly.And I see my $15 loyalty I used to get is now $5??

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