ESIM activation fail

[noiz]

I purchased my subscription with esim. Unfortunately, ESIM did not get activated and I've been trying everything I can to activate the Esim (resetting network, turning off original esim, etc). I tried to contact support through messaging and chat but neither seems to work. 

[slusagm]

You removed the old sim or one esim?

PM sim is enabled and set as Primary?

If you want PM to check again , Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Sansan]

Seems you tried everything. 

So your not able to create a ticket through the chatbot or rhe Message Centre now located in the My Account tab?

The below was recently introduced on how to contact them.

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-our-new-and-improved-Custom...

https://urlshortner.tiia.ai/xYpc_I