Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Curious what is has been the experience of other users who have switched from 4G to 5G. What has been your most significant change in experience?
Hi,I tried to port my number over from Koodo on Friday through the app and got the "Subscription Not Activated" message. I have tried to speak with an agent and have spent about 15 hours continuously going into a chat, getting told there's no agents ...
Can I signup now and activate later when my current plan expires?
Since I can't get through to contact and agent with my issue, I hope someone can help here. I want to subscribe to plan and transfer my number from a different network provider but can't get through. The system tells me that my SIM card is invalid. W...
I started having this issue two weeks ago where my calls will fail mid conversation. I’ve restarted my phone but didn’t change.
how to cancel the public points and restore the original one？cause the publicpoints taken me more money
I am contemplating changing my subscription to the one that is listed for $34 and has 50Gb data within Canada and US as well as unlimited minutes and messaging. My questions are: is this price for a limited time and will go up dramatically after a fe...
Why can’t my subscription be activated?????
We have recently moved from Sherbrooke to Chambly and we have noticed insufficient conversion, calls such as Mobile Data in this area where we are... We would like to know if Public Mobile does not have coverage in this Area of the Country.
Hello,I got a new credit card and want to use it as my payment method. When I go to update my payment information it keeps saying my postal code is invalid, but I have put it in correctly.How can I fix this?
Hi. I cannot login to my account as I'm getting this Forbidden A1 error and I lost my sim card. Need to order a replacement. Yikes.
I pay for an account for my mother-in-law. She's 95 and can no longer use the mobile phone. I want to cancel that number but when I log in, it only gives me my account. How do I manage the account with her number. My email and credit card are a...
I have tried everything but I'll it says is activation failed ! And won't let me do anything.. tried contacting customer support and no agents available and kicks me out! Not a good start with public mobile switching from Telus. Grrrr
Hello i am a customer with public mobile since more then 7years with two lines.xxx-xxx.xxxx and xxx-xxx.xxxxI want to switch one line (xxx-xxx.xxxx) from 15 /month unlimited canda call to 23/Month 10GB but my application does not allow me.please can ...
Ordered my sim from amazon and will be looking to port the number tomorrow evening.I saw that PM asks for Old Account #, ESN / IMEI / MEID, PIN along with your alternate phone number and your name.so Old Account number is obviously the Telus account ...
All of the sudden, I am unable to send text messages, but I can still receive text messages though. My subscription overview says:Subscription* 250MB 3GB out of 250MBAdd-on* 0.3GB/2GB* 1.05/5GB Loyalty
It says "Currently unable to download try gain later" when my data is on and I have reception. I haven't had data since they gave me bonus data for taking away my rewards that actually lowered my bill.
My cell phone bill is 6 dollars more this June 2024 without change of service or notice of increase. Why has this happened and I am not happy without a notice from public mobile?
This June 2024: my cell phone bill is 6 dollars more without change of service or notice of increase. I am not happy with public moblie who I always trusted why now?
Hi,On my last bill there were 3 amounts that were listed:$5.75 on May3, $11.50 on May 9 and $17.25 on May7. I expected the first 2 amounts, but I didn't expect the third one of $17.25. Can an agent please explain that extra amount. Thanks.
Hello Public Mobile Community,I've been a loyal Public Mobile customer for about 4-5 years and have made a significant number of referrals during that time. However, with the new rewards program, I'm confused and a bit frustrated by how the referral ...
I recently renewed my plan, didn't know I would lose the free 240GB, and downgraded to 1GB plan thinking I would save a few $ this month....now free data is gone, and plan data is used up.Can I re-open my old plan ( was just done May-31st) and get ba...
Hello, I’m being charged twice by public mobile. I’ve been using public mobile for 2 years and a half now. I’m always getting charged $12.65 but recently I noticed that I’m being overcharged by $17.25. It started last month, I already submitted two t...
I am going to Europe this summer. I bought two different eSims through Airolo for the two different countries I am going to. Two questions.1. Should I turn off my Public Mobile when I get there?2. My Airolo says I can turn on Wifi Calling, but I know...
Why can't I change my address?
Why when making a local voice-call in vehicle I get a reply saying I'm out of minutes
Why would my bill go from $22.40 up to $28.00 on May 3 auto pay. Plus it used to come out on the 14th. All I did was accept the free extra GB of data for 150 days. Time to change maybe...
change of price without notification
Account is not activated yet due to Forbidden A1 error. Why would Public Mobile just take the payment anyways when the account has not been activated yet? There is no way to unsubscribe. Its been 3 weeks already with the issue.
I just renewed my subscription on June 1st with 50 gigs included and now it says that I’ve used it all in 1 day?! I have wifi at home and have never used all my included data in a month let alone in a day! Background app use is off unless on wifi.
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