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Forum Posts

Issues with New Website

I am having difficulty adding data to my plan on the new website because every time I attempt to do so in the self-serve platform, the squirrel, chestnut, and hearts logos override the the areas I want to access (to see my plan usage, add on usage, e...

francesdamico by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos

Discount code

One of my friends gave me a discount code but when i enter it, it says that it is not valid. Pls help.

Service

I changed my number 2 days ago and now my service is just not working. I’ve had family call the number and some other girl picked up. Help I just wanna use my phone. I’ve got important calls to make.

melodymay99 by Great Neighbour / Super Voisin
  • 72 Views
  • 5 replies
  • 0 Bravos

us roamimg issue

add on not working. dose it takes some time to activate

gehman64 by Great Neighbour / Super Voisin
  • 140 Views
  • 13 replies
  • 0 Bravos

Resolved! Student plan

My daughter is 15’r and currently has the $50 plan per month for 10 fb at 3G. Is is possible to switch her to the student plan? We have contemplated possibly switching providers because she doesn’t get the best network coverage for the amount we pay ...

Keegansmilez by Great Neighbour / Super Voisin
  • 185 Views
  • 8 replies
  • 0 Bravos

Resolved! USA Roaming

WHY is their not a whole bunch more members not barraging PM about fixing the US roaming problem??? I as well as many are paying a monthly fee for a plan that includes roaming. I have heard every stall tactic with NO straight answers from PM on this ...

jyb by Good Citizen / Bon Citoyen
  • 182 Views
  • 8 replies
  • 0 Bravos

Resolved! 3G or 4G

Is 3G too slow or good enough for non video watchers?

toddmatheson by Good Citizen / Bon Citoyen
  • 143 Views
  • 6 replies
  • 0 Bravos

Resolved! Private message to public mobile

Advised yesterday by Oana to secure my account ( did so following steps given) then she’d be able to review my account if I sent a private message to PM, no idea how to do that. Looked up private messages but no help. Really want someone to check I h...

Carole8 by Great Neighbour / Super Voisin
  • 142 Views
  • 5 replies
  • 0 Bravos

Resolved! voicemail, 3G

I see voicemail is included. How long will 3G be available and how slow is it, anyone? Thanks

toddmatheson by Good Citizen / Bon Citoyen
  • 108 Views
  • 3 replies
  • 0 Bravos

Resolved! Voicemail

How much extra is voice mail and how do I install it with public?

toddmatheson by Good Citizen / Bon Citoyen
  • 127 Views
  • 5 replies
  • 0 Bravos

Resolved! can't submit ticket

Hi community,can you someone help please?is it just me?trying to submit a support ticket for technical issues through the chatbot and all works fine until the chatbot provides a link to a page where i have to login with my community username and comm...

reypm by Great Neighbour / Super Voisin
  • 186 Views
  • 6 replies
  • 0 Bravos

Resolved! holiday bonus data is gone after I buy an 1GB extra data

last billing cycle, I use my plan data, including 1.5 bonus holiday data(add-on) that I got during Christmas.so I bought an extra 1 GB data add-on.when I come back and check this billing cycle, I found out the 1.5 bonus holiday data is gone.it is not...

Jeff8 by Good Citizen / Bon Citoyen
  • 107 Views
  • 5 replies
  • 0 Bravos

Resolved! Paid for a US talk text and data add-on and it didn't work in Alaska

Hi, I was travelling to the US for a cruise and purchased the talk text and data add on on 7/24/2022. While the add on worked in Seattle, there was no service in Icy Point Strait, Skagway, or Juneau - the capital city in Alaska. In Juneau specificall...

BATMANTAS by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos

Where do I see $5 x 5 ($25) promo as the newly joined referral?

I just signed up with my friend's referral code for this $25 promo yesterday - but where do I actually see that I got 5$ off? I got charged the full price of my plan so far... and I got 2 rewards, but that's it Aug 19 2022Points-Back0.75 pts Aug 19 2...

baseline by Good Citizen / Bon Citoyen
  • 210 Views
  • 7 replies
  • 0 Bravos

Resolved! New plan purchased but not working

Hi, I recently purchased a new plan (40$) instead of the one I had the previous one (15$), for the next cycle. We are now in the middle of this cycle, and I still have my 15$ plan. The 40$ payment has been processed and appears in my payment history....

leaberthelin by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 0 Bravos

Resolved! 4G plan with slow upload speed

A few days ago I switched my wife and I to one of the new 4G plans, and it looks the the throttle has now been removed. Is it expected results that the upload speed is still capped though? It's not even hitting the 3 Mbps speed, let alone 4G speed. I...

Screenshot_20220819-071315.png Screenshot_20220819-113430.png
DennyCrane by Great Citizen / Super Citoyen
  • 515 Views
  • 28 replies
  • 0 Bravos

Unknown charge

I paid for a US add on. Made one call in the US and an unexplained charge of $5.95 showed up on my bill. Anybody know why?

Chino548 by Great Neighbour / Super Voisin
  • 82 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan renewed at wrong date

I used to have my plan renewal 10. Of each month. Now suddenly is 22 of each month. Why is that. Recently I didnt use PM service for 3 moths while I was away. When I renewed my plan was starting on 26. I believe I added money to my account on 22.Does...

Bakibo by Good Citizen / Bon Citoyen
  • 240 Views
  • 19 replies
  • 0 Bravos

Resolved! Change Current Email

I would like to change my current email. I forgot the password to xxxxx so would like to change email address to xxxxxx Edit by Dunkman: removed personal information

Cindy_2019 by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 1 Bravos

Resolved! New number

Can I add another phone number to my account for my son? I have another PM SIM but can't seem to add another number.

jbocking by Great Neighbour / Super Voisin
  • 94 Views
  • 4 replies
  • 1 Bravos

Resolved! mobile service

I have ask to transfer the number from fido to public but been for two week , still not working . I need to talk to real person

Resolved! Add on raoming not working

I recently added on roaming with data us roaming front with data and it's not working. I paid for it I have to receipt and it's not working. Need it fixed right away

tanitayl by Good Citizen / Bon Citoyen
  • 158 Views
  • 15 replies
  • 0 Bravos

Resolved! Sim card adapter

I have an old samsung galaxy core 2012 phone..I am changing for a samsung s6 phone..my oroblem is the sim card wont fit from the Core phone to the S6 phone because its a nano micro size. What I need is the adaptor so if ever I want to reuse the Core ...

Resolved! Request support

How do I contact a live person. I have done everything to get this working it is not. I need to create a ticket?

Ahart by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 1 Bravos