Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone,Starting about a week and a half ago, I’ve been unable to make phone calls to any 1-800 or 1-877 numbers, or to some numbers outside my local Toronto area code (647, 416, 437).For example, I tried calling an Ottawa number (area code 343),...
Need to subscribe to the $34 promotional plan as want to migrate from my existing subscriber.Please assist. Thankyou
I need help with downloading call records for my account starting June 01st 2022 till July 31st 2025. This is required for legal proceedings at the Supreme Court. So kindly help as soon as possible.
Hi, I have already purchased and activated my Public Mobile plan, but my eSIM could not be installed.Please resend my eSIM activation link or help me reinstall it.My number is ###-###-#### and my account number is ##########
Leaving public mobile and received their text confirming I want to port out. I replied "yes" but nothing else has happened. Is this normal?
Hi, I recently received an iPhone replacement, and I tried to transfer my eSIM, but it didn’t work. Since I already returned my old phone, I can’t verify my previous number now. I think I may need to purchase a new eSIM, but I’m not sure how to proce...
Hi all, I just got a new plan at public mobile and transferred my phone number from my previous provided to public mobile successfully without any issues. I can make and receive calls, can browse internet and all good except SMS/text. I don't seem to...
Thanks for getting back to me. Please change the email for both community profile and online account emails to ***@*** . Hello Pravin!Thank you for your reply and for securing your account! Since your community and online account emails are alr...
Hi there,Scotiabank's Momentus Cashback visa gives 4% cash back on recurring bills like phone bills. I was with Fido before and used to get my 4% on them.However since I moved to Public mobile, looks like they are not recognized as recurring bills as...
How much data do I have on my account? And on what date of the month does it reset?
I need a PUK code, enter it in your phone to reset your SIM card’s PIN number. I entered it to many times wrong on my phone.
Hello, I moved from Virgin to public mobile today. I went the eSIM route. my number was transferred successfully & I can see it on my account and my Virgin account shows now cancelled. I received the text from public mobile about to complete transfer...
We have the Canada USA plan. We were in Utah yesterday and everything worked fine. We drove to Arizona today and have no service at all. could we have done something wrong to our phone. We have used this phone several times in Arizona with no problem...
I've been getting complaints from friends and family that my outgoing text messages does not match my actual number. Can you please check if something went wrong during the port. This issue has persisted for a long time.
I have a Can-US-Mex Plan and when I crossed into the US on Wednesday my phone didn't work and it made me buy an add on. I have had this plan for about a year and it worked in the US and Mexico before.
who can help to make a payment and activate my phones?
hello,i'm not sure when this occurred because i don't actually make calls from my phone very often, but i'm unable to make or receive calls from anyone. i've tried removing and replacing the sim card, resetting my phone, checking the volume and for ...
the app wants me to subscribe again and activate my subscription but I already have an account and phone number?
Just signed up my friend using my referral code. He didn’t get $10 and I can’t see him in referred list. Not sure what happened..
How do I release my email so I can use it for a new phone and number?
My credit card was not updated. My daughter's account was suspended. I updated the account and her phone still doesn't work. How can o fix this?
I bought a new iPhone with eSIM only that overheated. Returned it. Trying to revert back to previous iPhone with NEW physical SIM card. However, the PM App is repeatedly on sending the verification code via SMS. No SIM card, no SMS access. I’ve ...
Hi, On October 10th I accepted an offer to get the new 4G plan with 1 GB of data for $18. I got the response back that this would take effect at my next renewal which is toady, Nov 1st. My billing now shows up as $18 but still with the old plan inf...
Hi, I have submitted serveral tickets but the customer support doesn't respond to them
What is the story with not having the option to speak to a REAL person in "customer service"? The local gas stations told me the voucher system for PM was not operational and now I can't renew my account for the month. Can't seem to get anyone to act...
How do I access my account if it keeps sending the verification code to my old number
please how can i get CS
Hello i transferred my sim to different device and i had to pay $5 for new sim and on many articles it says it will get reimbursed but cant connect to customer service and also my payment declined today as my credit card was on freeze and its last d...
When will be the Jackpot contest?
