Community

LOGIN

Hi I have been trying to sign in to my account and it won’t let me I would like to pay my bill and continue this service . My account has been locked or something 

Inquiry About Opening a New Line

Inquiry About Opening a New Line Hi, I am a new customer and I currently have my own phone and phone number. I am interested in opening an additional line with Public Mobile and would like this new line to have a separate phone number. I am intereste...

Public Mobile - they didn't give me the plan I signed up for on March 30

Posting here because the website currently has a problem with submitting a ticket.I signed up on March 30 for the 80GB USA MEX CAN plan for $25monthly ($50 minus $25 credit for 2 years). I got charged $33.90 on that date for the 80gb USA MEX CAN plan...

lost phone

My daughter lost her phone and can't remember the email or password to get in her account i already got a new sim and phone for her just want to transfer the number to that sim. any help will be greatly appreciate 

Re: Can't activate my subscription from my account

Do anything and everything in your power to open a ticket with CS - going through this for the second time myself, and there is no way to resolve this on your own.

How to pay with a voucher

Subscription not activated

Getting the error "Subscription not activated: something didn't go right while activating your subscription. Click below to contact a customer support agent." when I finish step 6 and try to port my number from telus.I tried on the app to contact sup...

sim change

hello, I have purchased a new SIM, hopefully will solve my issues.  How do I switch my account over 2 the new sim?

wanting to peacefully leave with my refund

I needed a phone line, unfortunately it was much easier to pay for the service than receive it.. would kindly like to leave with my refund

Puk

Hi there, I was attempting to put a pin # on my sim card due to advice from instagram but obviously, I made a big mistake and have no phone service.  I need a PUK code from public mobile.  Please help.

Subscription Lapse

My payment due is april 11. I cannot deposit funds until april 24. Question is: If I use Reward points for Add-ons such as Data or Calling Plan, will my phone be suspended for Non-payment to the account?thanks

Subscription Not Activated

I am trying to activate my subscription through the app and it keepd giving me the message subscription not activated something went wrong contact a customer support agent 

People call me and it says number disconnected

I've paid my bill and when people try to call me it says no longer in service, but I can call them and get through, what's going on?

Activation issues

I'm attempting to be a returning customer but I'm having activation issues.  I need an agent to contact me. 

How do I check the status of porting my phone number from public mobile to Koodo?o?

I'm changing my service from public mobile to Koodo and I am trying to Port my number. I received a text asking me if I would like to Port my number and I said yes but I still do not have cell phone capability on my phone from Koodo.

i am receiving emails "Your Public Mobile service has been put on hold" - why?

Hello,I do not have an issue with payment, I do not understand why i am receiving these emails? and is my service on hold? Thanks.

I can't activate my account

I can't activate my account.  What do I do?

eSIM existing, not ported account

iPhone 11 Pro max moving to iPhone XR“Bought” a new eSIM through the app (discounted to free)didn’t work, pop up says contact public mobile. esim is not showing in cellular. now eSIM on old phone isn’t working and neither is the new one. Fun times. h...

Help...

I cannot receive SMS, so I cannot log in to my account.My service is not working (no calls, no data).Please verify my account and restore service. 

Esim

My esim won't activate 

Transfer issue

I created an account at PM but when I tried to transfer my phone number from Fido through app PM the system indicated- not activated! A few attempts were not successful. What is the reason?

Poor cell reception in basement

Our cell phones do not receive enough signal in our basement to operate….how can I make this work ? 

Cannot access "My Account" due to SMS verification

Hello,When I click “My Account,” I’m prompted to verify using a 6-digit code. It first asks for verification through email, which I was able to complete, but then it requires an additional code to be sent via SMS to my Public Mobile number.I’m curren...

Monthly data not received

I always recive my monthly data at the beginning of the month and I have not recived it yet on April 4th.