Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I received a loyalty bonus a few ago. It was for extra data expiring over the next 150 days. I then proceeded to use up my monthly data plan. Now I log in and find the loyalty bonus has disappeared. I tried using the chatbot and creating a support...
I recently updated my APN There were 2 different posts. 1. Mmscproxy....one place says to put mmscproxy.mobolity.ca, the other says 74.49.0.18. 2.MMS port 8799 vs 80One setting causes data to work improperly, the other I get no MMS messages.Is there...
I will be going to Mexico in a couple of weeks. I’m wondering if Public Mobile has a plan I can use in Mexico. Do I need a different SIM card?
Hi there, I tried to activate my sim with phone number transfer yesterday but due to not having any minutes left on my old account could not get a confirmation text. I can't submit a ticket
Hi I need assistance. I'm am locked out of my account now for over 24 hours. i got locked out after one login in attempt with a message that said I had exceeded the number of login attempts. How do I get this resolved. I had to create a new communit...
In some parts of my city, I sometimes switch over to 5G+ instead of just normal 5G. I'm on an iPhone.Anybody know what the difference is? What's the technological difference?
How can i see call history for a particular number?
I'm affected by the forced transfer to the new points system, and the Help Article says I should have received an email. In fact, I haven't received any emails from Public Mobile. Aside from one confirmation email to sign up, one welcome survey after...
My wife is currently trying to become a NEW Public Mobile customer via the web site and her laptop computer. After picking her plan (which includes a physical sim card for a new phone that she has yet to purchase) she is asked for her email address ...
Hello, I would like to transfer my current giveaway add-ons to my family number who is also a PM customer. Is it possible? Thanks.
I had chosen a better plan and had chosen to get it on renewal (was supposed to happen on March 12 yesterday). Today when I check, the plan doesn't seem to have changed. Can someone help please?
I got text message from PM today, I will get 240GB bonus data for 150 days from March 30. I am current on 5G plan, and it offers unlimited data. I did not get any advantage for this.If I switch to 4G $24/30day plan, Can I still qualified to get 24...
HelloI had previously asked if I could go back to my old phone number and was told to check with my former carrier. They have reactivated my old number to allow this to happen. Could I please switch to my old number?
how do I get my puk code
sent referral to son. e-sim did not load into his phone. can validate 6 digit code as e-sim is not active.
I have been able to get landline or regular phonecalls from people, but if it is a private number, I dont recieve it. It would go to voicemail.How do I fix this?
I got messages from public mobile about every one which used old rewards points have to change to new rewards points in May!I just want to know I took the $13 /month plan will be keep same plan or will be change to another plan?thanks
I got a text saying i would have a bonus 240GB of data to use in the next 150 day and when i checked my account it was there a few days ago.So i changed my subscription to be the least expensive option because i didnt need to be paying for data if i ...
I change to a new debit card, sign up for Auto Pay, and my account was suspended. I made a direct payment, which went through my bank account, I am still unable to understand what my balance is any longer, Claims my account is AUTO PAY as of todays d...
PM said they will email everyone by Mar 8 (then changed to Mar 12) about the rewards changes, then will be sent an SMS with the data bonus.I have a long issue with PM where they have never sent me an email in the last 4-5 years. They keep saying som...
I’m down in mid Atlantic Florida using the Public Mobile US Canada plan. It generally works well but I’ve run into dead zone where there’s no Internet connectivity. Although the phone is telling me it’s got 5g and lots of bars. I don’t know if there...
I am new join Public Mobile, Everything OK but Have youtube kids App problem.When Open youtube kids apps . can't open it"youtube kids isn't available in your region right now "previous Chatr have the same problem . when I change APN , everything OK ....
Hi there,I'm looking to switch to the new $34 promo plan which gives me 50GB of 5G data, which is 30GB more than what I'm getting at the same price. My only concern is that the promo offer doesn't explicitly mention the Calling Features, i.e. Call Di...
I recently got my passport stolen and my SIM card was in the booklet is there a way to track/lock the stolen SIM card and maybe help me find the passport
What is the rate that Public mobile clients are charged for receiving a call from the US without a long distance plan?
I have some remaining data from holiday bonus that I got over 2 years ago. I'm wondering does this stay on my account even though the rewards program is changing?
My daughter set up PM account earlier today and cancelled her Telus plan and shows in settings two accounts primary and another primary P2 and does not have any service. When she sends a text, it comes through from her email. Any help is appreciated...
Is this bonus data usable in the United States?
I got the email that I'll be receiving the 240gb bonus on March 30, which is kinda pointless as I'm on the 40gb with unlimited slower data - and I only use 10 to 20gb a month.The email also says 'The data bonus will expire if your account becomes ina...
Hello Community,A roaming+call forwarding related question - Will I be charged roaming on my Rogers number (Only Canada plan) if I forward its calls to my Public Mobile number (Canada+USA plan) while travelling to the USA? Both my numbers are from Ca...
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