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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

September Give Back

Greetings,I have a few questions regarding how it works. I didn't receive any for September. I have never redeemed my points before so I'm not sure how it works if mine is correct. I redeemed multiple x 15 points a few weeks ago prior to my renewal d...

Re: request to Confirm for full access is sending code to the wrong phone number

I did finally get the email option, was sent a code, I plugged it in, but it still directed me to a confirm identity via text to the wrong number. I am so frustrated, I have been in this loop for a while now.

Data Roaming Option

I have a plan that includes in Canada and in USA data. I entered the states today and I have not been able to use my phone until I reached wifi. When I go to turn data roaming on, it gives me an option to choose either off or my primary number. I don...

Resolved! change my home address

change my home address please

Bought the plan - Can i activate two months from now?

My current with Rogers expires two months from now.I purchased the ongoing promotion however, wondering if i can activate my account/sim two months from now? They have already charged me $30 for the service.

Re: How to get ahold of a customer service representative?

I tried this and it didn’t work at all

Resolved! Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

I'm traveling in San Francisco and am seeing very inconsistent data availability. Yet I have full service strength indicated on my phone. I am on an International 4G 50gig plan using an iphone 6. I have data roaming enabled on the phone. I can co...

How do I send a private message to a CSA?

Sims card

My sims card won’t work in my new phone but still works in my old phone

Resolved! Could not send text message to China mobile phone number

In the last couple of months, after I sent out the text message to China mobile phone number, my friends could not received it . I can receive text message from China mobile phone number. In the previous years, I always can send text message to China...

Resolved! Travelling to Europe

Going on a business trip to Europe for a week. Does PM have an add on plan that works for data, text, & call in Europe or do i need to buy a travel SIM ?

Resolved! CS_Agent

I'm locked out of my account. Snd it's making me wait 3 hrs to try a new login... is thete anyway to bypass the wait period?

Number transfer

I want my old number back

Is it difficult to port over a number from Virgin mobile to Public?

charged for account activation that wasn't activated

On September 14, I tried setting up an account for my mother-in-law. I originally tried using my account that I had previously set up a long time ago but was no longer active. Once I put the information in I realized it wasn't going to work because t...

Resolved! change subscription

Hello,Im using 50G Canada-US international supscription.If I change to 65G international mid of cycling, it would be charged extra full price? Thank you

Resolved! locked out of account after changing phone number

I moved to a different city and needed a new phone number. Since I changed to my new number I am locked out of my account because the 2step verification is still wanting to send the code to my old phone number. Can anyone tell me how to fix this prob...

Widget

Hey there! Can Telus make a widget that shows how much data has been used rather than having to go into the app each time? thanks!

No service

I have no service, at my house where I always have service. I've rebooted my phone twice, removed and inserted my SIM. My account is up to date.

Problems with service and it's not me!

I switched to Public Mobile about a year ago to get away from my high priced plan with Bell and because my calls were dropping with Bell.I opened a ticket with Bell and was told they were aware of the problem but they didn't have a date when it would...

Data lost

I switch my phone and change my plan. When my new plan is start, the data lost. My phone is pure phone with out any data, even I can't access my Public Mobile account, since there is NO Data. I can't work, the Authenticator can't work. My phone is a ...

Resolved! Report an outage?

Where do we check network status or report an outage? I appear to be offline but I was definitely online and able to make calls about an hour ago. Just wondering if it's localized or a larger issue, but I'm not sure how to check.

PROBLEMS: phone number transfer from FIDO

Another problem is just rising. I transfer my number from FIDO as instructed in the PM. I got message from FIDO and confirm YES.However, I have two active same numbers now, PM number can not receive calls and messages. I only can call out. My Fido n...

tranfer phone number from public mobile to another public moblie accou t

transfer number public mobile to another public account

phone does not support an e sim

I tried to open an account on Sept 28 using an e-sim. Public mobile accepted my payment of 34.50 and then stated that my I phone 8 did not support an e-sim. We purchased a physical sim card from a Telus distributor on the same day and then opened a...

Activating my account

I don’t know about this customer support, but it keeps sending me around and around in circles. I can’t get any help to sign in. It sends me codes and then it says it’s not active. It’s not valid. I don’t know what to do. I can’t access my phone for ...

Data has not renewed with subscription

My first month with Public and my first month in Canada so I'm not sure how it all works here. My plan/subscription has just renewed but my data meter still says that I am almost out of data. There is no message about data carrying over from last mon...

Trouble Logging In

I no longer know or have access to the email linked to my account and I had to cancel the credit card on the account so I need to be able to login to change it. I have had to create a new account to be able to ask this question. Is there a way for me...

Resolved! Roaming in Algeria

Hi there I am now in Algeria I need to have network on my esim number. Can I purchase roaming network activation ???International travel often requires adjustments to our communication methods. Staying connected while abroad can provide peace of mi...

What's the response time for issues?

I am having an issue where my old account's email address is no longer valid to log in because it doesn't end in '.com'. I have been messaging CS_Agent since Friday to try and transfer the old account to this one, or at least change the email addres...

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