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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9736 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20476 Views
  • 180 replies
  • 24 Bravos

Service issue

I cannot receive any call from others and I cannot receive 6 digit code on my phone number  to get full access into my account. Can anyone help me please?

Jay19801 by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

My account

Lost old sim n got a new one. Customer service says to message them new sim number but how. I wasn't able to do last step to confirm new number to get full access to my public mobile account. So how do I reply to customer service to give them new sim...

Bonnie215 by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Resolved! Texts are not delivering

I’m a new subscriber and I’m having problems with sending out texts to certain individuals. Why is that? 

Paulilo by Good Citizen / Bon Citoyen
  • 102 Views
  • 2 replies
  • 0 Bravos

cell number

keeping existing number

DL66 by Great Neighbour / Super Voisin
  • 82 Views
  • 3 replies
  • 0 Bravos

Will a "not allowed sim" work on a new phone

Bought a supposedly new phone from Walmart. But it is registered to T-mobile and it came with a sim installed. After installing  a PM sim I got 1 day of use, then it got cancelled. When I get a replacement from Walmart will the sim work or do I need ...

Sj71 by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 1 Bravos

Subscribed on the 4th and having nothing but issues

I subscribed on the 4th. My phone doesn’t seem to have properly ported over. I can’t receive certain text messages and my voicemail is still from virgin mobile. I used the eSIM option, maybe that has something to do with this?

Resolved! How to tell if number has been ported?

Hi everyone, switched from Fido after my last post - not sure if my number is ported though how can I check? I got notifications and my Fido account is now closed based on what I see but my data via iPhone settings still shows primary as Fido and “bu...

JZ3 by Good Citizen / Bon Citoyen
  • 254 Views
  • 6 replies
  • 0 Bravos

Call failed on iphone

I joined PM yesterday and ported from Virgin Plus, but my data is not working. Also, whenever I make a call and the person on the other end picks up, the call fails. The same happens if someone calls me and I pick up. Any help?

Qazihamid94 by Good Citizen / Bon Citoyen
  • 156 Views
  • 10 replies
  • 0 Bravos

SIM Card

I want to register for a new plan and request for the SIM card that they are offering for free.  Today is the last day for this special offer ($29 for 30GB).  It will take sometime for the SIM card to get to me.  Will they still hold the special offe...

Christina88 by Great Neighbour / Super Voisin
  • 95 Views
  • 2 replies
  • 0 Bravos

Resolved! New Activation please help!

Hello,I am trying to activate a new plan as i am a new member. I am currently on Step 3: Review & Pay but its asking me for my credit card information but i was told i can purchase a voucher which i did and now i am stuck because there isnt an option...

milomee by Great Neighbour / Super Voisin
  • 151 Views
  • 4 replies
  • 0 Bravos

Phone not registered to network

Phone is suddenly  not registered to network. Tried resetting network etc. Put sim into another phone and same thing. Not a new account been with public mobile for years

Alysen by Great Neighbour / Super Voisin
  • 112 Views
  • 2 replies
  • 0 Bravos

Missed the 90 min window text for number transfer

I missed replying with a yes to virgin text confirming the number transfer to PM. I need a new number transfer request to be sent. I am not sure how to reach someone for this and the ticket request is not working. I also forgot to add my referrer cod...

RanSar by Great Neighbour / Super Voisin
  • 81 Views
  • 1 replies
  • 0 Bravos

Why lose it if you don't use it ??

Hey All,I recently switched over to PM and since times are a bit tough these days, I signed on to PM's lowest priced package which only comes with 4GB of data.Now this 4GB is typically more than enough for me as I am usually connected to WiFi pretty ...

petey99 by Great Neighbour / Super Voisin
  • 237 Views
  • 9 replies
  • 0 Bravos

Re: Buy e-SIM Guide.

You say: From here you will tap on the Circled '+' in the bottom left hand corner and your going to head over into 'Subscription & Add-ons' Section of the My Account. However, I don't have any circled '+' at the bottom of the summary page of my accou...

mdelorme by Good Citizen / Bon Citoyen
  • 221 Views
  • 10 replies
  • 0 Bravos

Help

Is public mobile down? It keeps saying it can't process the payment,  this is very frustrating. It won't let me add funds either, there is nothing wrong with my bank account either.

Susiecue by Great Neighbour / Super Voisin
  • 123 Views
  • 4 replies
  • 0 Bravos

Useless chat bot

How can I cancel my order and get a refund on my credit card. Did not receive my SIM card since December 22, and the app is useless, just giving me the runaround 

John75 by Great Neighbour / Super Voisin
  • 87 Views
  • 2 replies
  • 0 Bravos

Resolved! Issue connecting via eSIM

I'm am a new user. I downloaded the eSim to my IPhone (I check to make sure it was compatible), received the message from Roger to transfer wireless number to which I replied "YES", receive a confirmation from Rogers that they received my approval to...

ottawalad by Great Neighbour / Super Voisin
  • 198 Views
  • 6 replies
  • 0 Bravos

Purchased the wrong add on

How do I cancel it?I can't find how to reach the support agents (human)Thanks,Roni 

Ronile by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 0 Bravos

Referral link

Could anyone please tell me how to use referal link after I've signed up? 

Boss-Man3999 by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

Account activation (SIM problems)

I am a new subscriber. The process said that my phone was compatible with eSIM, so that is the option I chose. After making payment and downloading the app, the app tells me my phone is not compatible with eSIM. I went to a physical store and bought ...

BrianKraeker by Great Neighbour / Super Voisin
  • 132 Views
  • 6 replies
  • 0 Bravos

My Account 90 day usage history

How do you download usage history for 90 days? Selecting that option/filter just under myaccount sends it to another screen where it says ‘loading’ and nothing loads. Is there a trick to get your usage?

MacAJ_2024 by Great Neighbour / Super Voisin
  • 70 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM Card Not Free?!

My spouse was told by the local Telus store that the Public Mobile SIM cards are not free even though the PM web site says they are in their first time subscriber promotions. The store in question is listed as a physical pick up location for SIMs. TI...

DkB58 by Good Citizen / Bon Citoyen
  • 196 Views
  • 5 replies
  • 0 Bravos

SIM CARD

Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders. Seems like they don't solve issue from customer huh? 

Miphan5758 by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos

eSim not working.

I'm new to Public Mobile and tried to download the eSim to iPhone. How long was the loading supposed to take and am I supposed to get feedback when eSim loaded properly? I did get a message from Rogers to transfer wireless number to another service t...

EDNHere by Great Neighbour / Super Voisin
  • 110 Views
  • 1 replies
  • 0 Bravos

Photos

Why am I not allowed to send photos through text, I have an iphone 12 and I can only send photos through imessage? I can still receive photos from a non iphone uses My friend has another phone plan and they have no issues  with it.

mltnez by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

PM 5G not the same as Rogers

I recently switched to PM because everyone kept saying how their service was the same as their previous providers and how they use Telus' network etc. But now when I try to connect to my 5G data in certain areas, I'm not getting any service or it's s...

muffin_top by Good Citizen / Bon Citoyen
  • 193 Views
  • 4 replies
  • 0 Bravos

PRIVATE MESSAGE @ Cs agent

I need to cancel the service of my partner who hasn’t been able to activate her account because her new phone is not compatible with the esim we ordered. I want to write a ticket to cancel her service and refund the two charges that have been charged...

PRH by Great Neighbour / Super Voisin
  • 140 Views
  • 4 replies
  • 0 Bravos

Having issues

I’m new to public mobile and I subscribed to 50gb  data on 5g network and free eSIM took my payment and then said I had to submit a ticket which I couldn’t seem to get to anything cause they kept going back to the payment review and pay and they alre...

Gin2 by Great Neighbour / Super Voisin
  • 125 Views
  • 4 replies
  • 0 Bravos
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