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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Going to Europe...

I know there's no PM-Europe roaming plans and I have a KnowRoaming sim ready to go so I should be covered there. My questions are these: I have a Fongo account (needed it when I was with Freedom), when I leave on my trip I should forward ALL calls t...

Resolved! Freedom Mobile to Public Mobile promo plan

Hello beautiful people, So I took advantage of the Freedom Mobile promo to Public Mobile plan ($120/90 days, prov talk, global text, VM/CID, 6GB+6GB lte data). Everything worked out, the number was ported successfully. My issue is that there is no da...

Resolved! Why PM target FM customer only

Why PM target FM customer only, the rest of the people from other providers or current PM are not welcome the Promo offer ?

Invalid sim

Someone please help new customer trying to transfer from wind I had a problem setting up my account because it was stuck on the payment processing page. After it loaded, it said there was a problem setting up the account so I went ahead and redid it....

Sorry ,your login has been disabled

When trying to log in, the following error message comes up:"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance"

Resolved! How long should I wait for a reply from Mod

I was tring to activate a sim card and port number from freedom mobile. I was stuck at the the last step, credit card payment. I've tried more than 10 times and 6 different credit cards. None of them are working. every time I have to go to the begini...

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Resolved! Porting a number from PM to PM

I have two PM accounts, accounts A and B.I want to change number on Account B by porting a number over from Account A. This will close account A as intended.I spoke to a moderator but he/she said this is not possible as per policy.I am trying to do s...

Resolved! Freedom Mobile to Public Mobile - Duration of Offer?

Question: the plan says it's a 90 day plan. What happens after the 90 days? Is it $40/mo indefinitely after that? Or $120/3mo indefinitely? Or is it a different price entirely?

Resolved! Honor 8 Review

So I've had the Honor 8 for about a week now, and I'd just like to give my review on the device, if anyone is curious about Honor. The device itself is great. I find the 5.2 inch screen size to be the perfect size for me. Im trying to stay away from ...

I was wondering

I was wondering if. With the data plan can i sedn pictures through text or would it charge me. For sending a picture please let me. Know thank you

Bye bye koodo

Resolved! PUK Need Urgently

Hi, I already pmd the moderators but im hoping this can get some visibility from them. I just switched from freedom and I put the sim card in my phone. It asked for a pin (which I incorrectly put 3 times) and now it's asking for a PUK code. I need my...

Resolved! Updated payment info on AutoPay due date, will the payment go through as usual?

I had to change my payment info last minute, the payment info used before is no longer active and I only remembered to change it today, which fall on my autopay due date. Since I've changed the payment info on the same day, will the payment still go ...

Resolved! Understanding payment History

Hi I am new at Public Mobile. Can someone please help me understand the payment history details? I subscribed to 90 days/6GB promo and I just ported and activated my sim today. When I signed in and checked the payment history, there are so many charg...

US Roaming

Hi gang, My father is currently in the US, I logged into his account and purchased the US Talk 10 day 7 days ago and thing were working fine, until he realized he needed text and was staying a little longer, so I went into his account yesterday and p...

Resolved! Having signal issues

I live in Niagara Falls Ontario I was a Koodo customer I switched over to public mobile everything seems to be working but my signal only has one bar and I Port everything over I can make calls I can text but when I turn on my data sometimes it won't...

Resolved! How do I use an iphone 4 with public mobile

I am having trouble using my iphone4 with my new public mobile sim card. I have plugged it into another phone and it is working fine, I just can't get it to work on this phone.

Plan Not Working

Hello, I just activated my SIM card recently. I plugged in my SIM card after activation and tried to call someone. A message played back saying "talk is not included in your current plan". I have paid $120 for first 90 days. My current plan on the we...

log in

The website shows that there is something wrong at the last stage when I active my SIM card and there is fee deduction in my bank record. Now, I cannot sign in my account.

Cant receive calls or send/receive SMS

Hi,I am able to make calls but cannot recieve them. I can't send or recieve SMS but my mobile data is working just fine. I can't find the APN settings on my iphone 6 by following the steps on this website because I don't have anything in settings tha...

12GB on a 90 Day term Promo Plan for $40

Hi,Last year in october I signed up with Public mobile on a promo plan that included 12 GB data on a 90 day plan for $40/month. I am willing to port another number on public mobile but I want to get the same plan for the 2nd connection. Currently thi...

Resolved! Freedom is Hurting

Freedom has released a series of promos further undercutting thier ARPU in a desperate bid to stop the port outs Even with bonus data & lower price points people still swamping Public's activation servers again (too bad system has such a bad first im...

Resolved! Trying to Change Plan with Autopay due tomorrow

Hi!I am trying to change my plan from the 30 day $55 Canada Wide/Global Text/2GB plan to Provincial/Global Text for $37 from renewal tomorrow. My Autopay is due tomorrow at 2am ET. I went into my account and the option for 10/30/90 days is available ...

Freedom to Public Mobile Port failed? its been over 36 hour

This is very frustrating.... i ported my number over on tuesday a message said i have ported successfully and i still have no service whatssoever...... no txt, call or data.... Its been over 36 hours... I sent an email and i still havent heard back.....

Signed up for 3 month plan, and got switched to $10 for 30 days ARGHHHHHHHHH

I just signed up for a 90 day plan with unlimited provincial talk, unlimited international texts and 6GB of data and paid for everything ($135.60) and now my account says I'm on the $10 for 30 days plan. Not having a good first impression of Public M...

Freedom to PM problems

ported from freedom to PM yesterday morning. still showing emergency call only.private nessage sent to MOD. No response.Any idea how long i need to wait?

Customer Service - some perspective

There has been quite a bit said about PM customer service, but that is not what this post is really about. I have both a PM and Freedom account for my two lines. Yesterday, I called up Freedom to see what can be done for a long time (7+ years) custom...

Switching number, keeping the plan

I have a PM plan and a President Choice pay as you go plan, I would like to port my president choice number to my PM account (I don't mind loosing the current number) but would like to stay on the same PM plan as I have now, is this possible?

Resolved! Posts being deleted from existance?

I tried to reply to a post twice today and within like 10min it vanishes without a trace?

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