Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Ported in the morning around 0900am. Can make calls but cannot receive it. Sent Private Message also 3 hours ago. no reply.
I signed up and pre-paid for the service last weekend. Is there any way that I can get my money back? If not, how can I de-activate my account? This is the worst customer service I've ever experienced from any carrier. I signed up on Saturday to port...
Hi,I recently ported to Koodo and cannot login to my account.I want to access my account so I can see the balance that was left over prior to porting out to Koodo. Is there any other ways to obtain this information?TIA
Hello,I just transferred over from Chatr. In the number transfer process, I gave my 4 digit PIN code as one of the three transfer options. I didn't know what my account number or ESN was so I chose PIN. I received a text message from Public Mobile th...
@CS_Agent I just registered my phone and put in my SIM card. I set up a PIN for my new SIM card, but when I rebooted my phone it would not accept the new PIN I created. I'm stuck and I don't know what to do next.My phone is not working.
Today I accidentally change my number, I have message Moderator team since that happened until now still no response! I need help URGENT IMMEDIATELY because this is before 24H left. Tried searching the contact support to call, but PM don't have any. ...
I plan on taking a trip from Canada to the USA in October, my plan is going to reset while I am visiting for 5 days. My question is this, if I get the USA roaming with data addone for 10days, will the add-on be gone when my plan resets at the end of ...
My plan ran out the other day and i went and got a pay voucher to put on my account to get a new plan. However the pin number is not working and im told my phone is suspended....is that why the pins not working? I have private messaged the moderator ...
I currently pay for a plan that Auto renews after 3 months. April 2018 one bill was paied, July 6th 2018 the next one was paied and now it says October 3rd 2018 the next one will be paied. Is there any reason why it seems to float around days instead...
Hello, I choosed the 20 dollar plan (talk only) but I saw on my mobile 7.2Mb used already. Is it just a mistake ? The mobile data is blocked by default on 20 dollar plan (talk only unlimited) right ? No surprises fee ? The funny thing is that sms is ...
I ordered a sim card 2 weeks ago. according to public mobile it looks like it still hasn't shipped yet. There doesn't seem to be any customer service, and it looks like I can't get a refund? what can I do?
1. I need to add 1 or 2 gb data, my monthly renewal dt is sep 15. So if i opt for an add on would that data unconsumed part will be carried on to the next month. 2. How to opt for the add on. 3. If the above is not possible then since i am on pre ...
I recently changed my public mobile talk/text plan to the $40 - 4.5GB plan.I have the iphone SE. The talk/text still works but the data does not work at all. I tried all the APN setting suggestions on the community board, but that doesn't seem to w...
We just signed up for PM, and are very excited about it. We only needed a simple plan so we purchased the $10 plan for the 50/50 of calls and texts. We purchased the plan on the premise that incoming text messages were free. After activing the SIM I ...
Hi there, I am requesting cancellation of my Public Mobile and my authorize payment account.My account number is 1000000******8 and the phone number is 9********1. Sorry I lost my SIM card and I can not use my phone.thank you Edited by ShawnC13 to re...
I put my new SIM card in my phone it’s not working the phone is unlocked
I tried porting my number and now I cannot receive calls. I can only make calls and send/receive text..... When someone calls me it going right to voicemail.Its been a full day so waiting for the port to go thorugh isnt working.
from what I can see, I have only used 20mg of data and I purchased 5GB. why can I not use the rest of the data?
Hi, I need a PUC Code and sent already two PMs to the Moderator Team. Unfortunately no one responds. Does anyone know another way of getting the PUC code????Thank you
@Moderator_Team, I live in the Netherlands and I am going to visit my daughter in Vancouver next week. She stays in Canada for 4 months. She bought a Public Mobile SIM card for me. I tried to activate the SIM card, but since my VISA creditcard is not...
I've been on the 120 day/12GB plan for years now but I must have opted out of getting SMS offers at some point as I never get them. I'd like to switch over to Koodo on their latest offer ($35/month for 5GB), but my number isn't showing as eligible. W...
Information for my husbands phone # 441xxxxAccount #is as follows 100100xxxxxx. Virgin is requesting you to resend the paperwork to them Thank you once againAlan Strain
I just ported to public mobile with a referral number during the $25 referral promo, but was only credited $10. What am I missing here that I didn't know about?
Well, my time at home in NL will soon be up on the 21st of Sept. ( present PM plan also ends on the 21st. Travel time in Canada will be the 22nd and the 23rd, arriving in the US on the 24th. Unless someone suggests different I will be purchasing t...
I was enrolled in the auto pay program for Public Mobile, when my credit card expired my account was suspended. Today, I have been trying to update the credit card information and it will not accpet my new credit card. I called Visa to make sure ther...
Just wanted to confirm whether there are any one-time plan change fees if I switch from Plan A to Plan B at my plan renewal date . I am on auto pay
I have received the offer to switch to Koodo with $35/5GB or $40/8GB + $180 credits. I tried to used to code to place an order for a SIM card but got an error code saying it had been used. Apparently there is a PM phone number generator that gives ou...
I just registered PM for new 50 8G plan and only 5 mins it showed 1G used? what happened?i just did some speedtest on speedtest app. does that cost that much data?
Hi all , the phone I'm currently using with Public Mobile , my friend gave me. He previously had it on Freedom Mobile , but he switched providers and got another free phone on a tab with a different company . He still had a device balance owing but i...
I went through the steps of getting a SIM card for PM and porting my number. When I called my present carrier to confirm that my phone was unlocked their retention department unexpectedly improved their original retention offer to me by 50%. So, I a...
