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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! NEW SIM CARD NOT WORKING

hi i took a new connection the sim card is not registering in my mobile .what can i do?My mobile is samsung galaxy J1

Resolved! Switching to public mobile

I have purchased the Public Mobile SIM card. Have problem registering it and transferring my number to Public Mobile. Happy to provide all data to PM support team. Please respond.

Resolved! Rewards every month or just one time?

Hi, For the community rewards, do you get the rewards every month, or is it just a one-time reward. For example, lets say I contributed a lot for a month on the community forums, and earn $1 off. Is that $1 just a one-time credit used towards my next...

Locked out of my account/No Reply from support

Locked out of my account for 1 hour and sent a message to moderator team but they are not responding.

I signed up a second account last night now both are messed up

I have an account, signed up last fall on the $38 plan.Signed up a second line last night as $75 3 months province Text , no data.Immediately after signing up my original plan lost all data access. Shows expired in Self serve. When I login to my oth...

Resolved! Password Reset

I need to do a password reset on my account.The email for that password reset gets sent really late which causes the link to expire.

having trouble renewing

having trouble renewing payment

Resolved! Wrong Plan?

Hi Everyone, Signed up for Public mobile for the $45/month (AutoPay + unlimited Provincial calling + unlimited global text + 9 + 3GB BONUS at 4G LTE Speed /90 Days) deal. Recevied a text that my number was successfully transferred (orginally from Fid...

Is self serve down?

Doesn’t seem like webpage works?

Resolved! Porting phone number

Hello, I recently bought a sim card for public mobile and decided to port my number. It has been 2 days and it still has not been ported. I was wondering how long this typically takes?

Change my cell phone number

Service outage in Châteauguay Québec.

Any news when the outage in Châteauguay Québec will be resolved?

Possible Merger Between T-Mobile and Sprint in USA

According to MarketWatch there is possible T-Mobile-Sprint merger in USA. Obviously someone could say what it has to do with Canada, anyway. They actually used Canada as an example of how consumers can lose in the long run if it would happen. Quotes:...

Resolved! Link my community account to my PM account?

Hi, I signed up a community account today to ask some questions. Then afterwards, I made the switch and moved from Fido over to PM. How do I now make the link between my community account with my PM account?

Resolved! Plan changing/paying not working

I'm having a nightmare trying to change and pay for my plan. It was expiring today or tomorrow, and i went to change from a 3 month plan ($120) to a 1 month plan ($52), i changed it, and i t was still saying i was on the old plan for some reason, so ...

Resolved! I don't have nationwide plan, will my data work outside home province?

I have the 12 GB plan with unlimited talk and text for Ontario calling only, not nationwide. And my home number is in Toronto. Does my data work if I travel to Quebec? I know if I want to make voice calls while in Quebec I need to buy the long distan...

Server problems with activating new SIM??

Hello, I've been having a lot of problems activating a new sim card tonight. Is something going on with the server? I've tried several times. Most of the time, after choosing plan options, I end up with the following message:Generic ErrorOh no! It lo...

My phone isn’t working

Hello my network is not working. My bill is paid there is no suspension however no one can call me or I can’t call anyone. It goes to Vm what can I do

Can send but not receive text messages

Hi there, As of around 6pm this evening I can send but not receive text messages. I have tried all manner of hardware and reconnection fixes. I read a thread on the community indicating that this issue could be caused by an expiring US Roaming addon...

Resolved! Chatr increasing rates by $5 on plans offered to some former Mobilicity customers

https://mobilesyrup.com/2017/09/19/chatr-increasing-rates-by-5-on-plans-offered-to-former-mobilicity-customers/

Cannot renew plan - "Try again later" multiple times

Hello, I’m trying to reactivate my public mobile plan.This is a work phone that we activate when we need it, so losing service and the phone number is not an issue. The account is currently suspended but not deactivated.I was on a $120 plan but I don...

$90 for 90 days IS BACK

Well almost the same: Old Plan - provincial calling, Canada texting, 1 GB LTE for $90 Current Offer - provincial calling, global texting, 1.5 GB 3G for $90 I've been testing 3G data and find it perfectly adequate for my uses when on the road -...

"Bonus" data

So I just jumped on 9 + 3 GB bonus plan (up from the 6 GB plan - great timing as I needed more data and my renewal date is today!), but I'm not clear on what it means that some of the data is a bonus. Can I expect to get 12 GBs every 90 days for as ...

Can't receive calls/Text

Hi There,I have ported my number over to Public Mobile yesterday and I am getting data in 4G/LTE just fine. However, I could make calls/text but still unable to receive calls/text. Could you please help me? Alan

Not able to use the service

Hi, I registered for that plan (Province-wide talk, global text and 4GB for $45) last night. I've selected it by going to a 90 day payment plan, province wide talk, unlimiteed global texting, 9 + 3 Gb at 4G LTE speed and got a total of about $141.50 ...

Plan Upgrade

i see you guys have a new data plan with 15gb plus an exrta 3gb when trying to upgrade its saying that plan is higher then the one i have on mine its says i pay $186 and the new one is $180 can i get some help with this

Resolved! Existing customers: Updating plan process

Hi folks,I just attempted an adjustment to my existing plan to one of the newly posted ones! Just wanted to confirm that since I chose to switch over on my renewal date AND I have auto pay turned on, it will just automatically take the funds at that ...

Resolved! Not getting full data

I am suppose to be on the 12gb / 90 days plan , but my data usage only shows 6gb / 90 days . Pick & PayThis plan includes: -- 12GB Data- Expired- Unlimited Canada-wide Talk- Unlimited International TextMy Data & Add-OnsData & Add-Ons Amount Used6GB ...

Resolved! Account Status: Plan Expired

Greetings, I have Canada wide talk plan, which I registered one month ago. I am NOT on automatic payment, and I wanted to pay monthy myself. I made a payment yesterday so that my account remain activated for another month, but I noticed it says my ac...

I have been trying to pay for weeks now

The 611 system relies on me having already registered my credit card. It doesn't allow the registration of new credit cards either. Furthermore, the online self-serve system has me dealing with the following UI problems: - It doesn't show me my bala...

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