Did not recieve SIM card

[comac72]

Hi there I have placed a order for a SIM card on September 20 and my.order number is 147644 

I am not sure if you need my p.o. box number to send it or just my street address I have email about this over a week ago and no response

[tbark]

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

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• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

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[KMG]

Click this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[comac72]

Thanks I am new to this how do I send a private message 

[Jarvar]

Welcome @comac72 to Public Mobile.

If you are contacting the Moderator via private message, it would be good to include your order number and address and/or any relevant information which you think would be helpful for them to more effeciently resolve your issue. 

[KMG]

You need to contact the Moderator Team regarding the missing SIM card.  They should be able to provide a refund or send you a new one.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...