Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up for PM three days ago, activation went through, but my Samsung Galaxy J6 is not receiving or sending MMS. I have checked and rechecked APN settings, and all seems correct. I have cleared all my Apps caches. I tried downloading gosmspro to...
ta;lk to an agent
Quick question .. got the $25 unlimited Canada talk with 1gb plan is Call Forward included? If so.. is there any rule ? some plan (or at least used to) count talk time for forwrded call , although my unlimited talk should be ok.. thanks
My Plan includes: - - GB + GB BONUS at mg Speed - Unlimited International Text - Unlimited Talk to Canada and the US $50 per 30 Days. I am being charged 80 dollars as the items are broken down (10 dollars for text, 30.00 for talk and 40 for data) why...
I'm on provincial talk unltd and I want to change to Canada unltd.I just want to make sure I'm not going to loose my 400 minute long distance add on due to the plan change. Can someone answer?
My phone No. xxx-xxxx-xxxxx transfer from Petro Canada Mobility, my login in email: xxxxxx@xxxxxxx 1. I can not receive call that means no incoming call, but can dial out.2. No data service. Need technical support. Please edited by computergeeek541...
Hello. I've been with public mobile over a year and have had great reception. I have an iPhone 7 plus running IOS12.2 but though I have 3 out of 4 reception bars, I drop calls no matter my location. I can be on the phone for 15 minutes or an hour or...
With recharge.com jacking up the prices with new service fees, its time for public mobile to get serious and start adding other payment methods. Let us add you as a payee with our bank accounts or email money transfer. (Imagine how much you would sav...
I purchased 6 $25 vouchers to top up my account and entered 5 of them with success except one.The one that failed was stuck for 5 minutes "loading" after entering it, eventually I refreshed the page and tried again for a second time and a third time,...
How I can get my payment back which I paid twice by mistake
Is anyone having trouble using voice calling. I have not been able to make voice calls for over a week now. Text, data and incoming calls work. When trying to make an outgoing call the msg says my plan does not include voice calling. Included in ...
I lost my phone and SIM with it. I do not have a self serve account and cannot create one now that I don’t have my phone. How do I deactivate my old SIM? Can I keep my old number and plan if I get a new phone and SIM. Who do I contact?
Hello, My friend signed up for PM service online, at home at about 5pm PST on Saturday evening. The $25 promo was still active. Both my friend and myself have not received the $25 credit. Strange thing is that i am seeing the $1 credit under refer-a-...
I just ported from Fido to PM over the weekend.I've searched the Community for an answer but I can't find it. In Fido's voicemail, I could press 3 to forward 8 seconds or 33 to the end of the message. This is useful for those mandarin spam calls wher...
Hi,I don't like to have voice mail. I normally forget to check it and this sometimes cause problems as people assume that I heard their voice messages. Is there a way to permanently deactivate the voice mail service on my account?
Hello.Problem: Water damaged phone and SIM card. 1) Can I order a new SIM card and retain my old # and plan?2) If yes to 1), approximately how much for replacement SIM card?3) Is the SIM card one size fits all? Thanks
If I switch to the $15 plan that gives a 250mb bonus for data and I cancel autopay the bonus will be removed I understand. But I am wondering if I reinstate the autopay after a month, or two, or even three months later will the auto-pay bonus return ...
What is the Process to Dial to Canada when overseas? Is it 011International Prefix+1Canada Country Code416Area code Is it like this? 011+14160000000
the solution I got is different with the total email received. I found two person had removed the solution. Not sure is PM admin removed or the person who posted removed. lol.
On March 1st and 2nd, I registered two phone numbers with a 40$ per month plan and I just got my first bill but there is no such as 10$ savings applied to my accounts. What's happening here?
What can you get rewards from in the community and how long does it take for rewards to show on the account?
I used topay with autopay all the time, but I accidentally unbound it one day. When I bind autopay again, the system will prompt meUnable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase coul...
Referred two people before March 31st deadline. Didn't my $25 for each. What's the problem here?
I am a newbie. Is it my understanding that you can not make an early payment? It has to be on the date that you signed up? Just wondering. I am happy with my plan, and all the rewards are just bonuses to me. Who doesn't like rewards.
Please enable me to set up my SelfServe account to received the 6-digit code via email instead of text.
I just change to public mobile SIM card. I can make calls, but I couldn’t receive calls or msgs. @Moderator Team
HiI went to the store yesterday to change my plan to 50$ for 30 days. But the store put the plan on my old number. Now my account shows I have a balance of 13$ and owe 23$ today but how do I get the new plan I just purchased yesterday that got put on...
I'm buying an unlocked phone that was with Public. Can I take the sim card out of my existing phone and put it in the new one and just continue on or is there more I need to do?
I paid the amount and activated my sim but my phone number is not activated
I just signed up for public mobile, enrolled in autopay. And something happened at the end of the registration as if it crashed. I put my sim card in. I call my friend and it works. But when he calls me, someone else picks up. I need help please ...
