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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Long distance add on required to make a call to someone in the same building...

When I went to make a call today, I got the message that I did not have an active plan, I realized I had forgotten to pay my bill (set to manually) yesterday and I went online to pay real quick so I could make my call. When I made my call the no acti...

Voicemail Issues

I just recently changed phones, but have the same SIM and same phone number.However, when i try to access my voicemail now, there is a message that pops up saying "You need to add a number to access your voice mail". Then when i click to add the numb...

Sim unlock code

Just got my sim. Put it in the phone it is saying enter sim unlock code. The phone is unlocked already checked with the network old. No idea what this is I also cannot register as it's saying enter the 6 digit text can't get text as sim don't work. I...

Resolved! Lock Out

I am lock out of my account ,i cannot remember my security questions or passwords.What do i need to do ?

Glad to be here ☺

I just joined this community having the phone for a few months now, I've found so many helpful things provided by this community and for that I say thank you everyone ☺

Resolved! Plans and roaming

Hi. I was looking at getting canada usa calling plan with data. My question is can i make calls or use the data in the usa or do i still have to purchase an addon to use in the usa?Thanks

Resolved! Data settings on phone

Hi, I activated my PM sim card two days ago. The network is working, I can call and recieve text messages. However, I am not able to use the data that should be available with my plan. I am thinking maybe this has to do with the settings on my phone....

No service

I've been on PM for a few months with no issues, but since Sunday I've had no service. Got a response from the mod on Tuesday saying that I need a new sim and was credited $10. So I went out and bought a new sim, changed it in my account... and still...

Resolved! Double Order Regarding 5 GB Data Plan

Hello, I ordered 2 sim cards at once under the same email. Upon making the second account I noticed that for Public Mobile we are only allowed One number per account. Therefore for the second sim card I made a new account. But here is the question si...

Resolved! Requested plan change was charged new plan rate but don’t have new plan.

I requested to switch from the $15 basic plan to the $50 8gb+. Today was my payment date and while I was charged the $50 I still have the old plan and not the new one. My account has $35 extra topped that should’ve all went to the new plan but it did...

Resolved! Does a European Phone Work with Public Mobile

I am currently living in the Netherlands and am coming back to Québec in June. I would like to purchase a Public Mobile SIM card. When I fill in my IMEI numbers (I have two of them, I bought a Motorolla G6 with Dual-Sim), it says that my device was l...

Thank you employee at London Drugs Heritage Drive Calgary!

Thank you to the employee for cell phones at the London Drugs Heritage location for telling me about Public in the first place to help save $, was about to buy sim card for chatr when he told me how much better and cheaper Public is!

Resolved! Does my voice and data work in other provinces?

Hi there, I have the following plan and I am based in Vancouver. - 4.5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text I will be travelling to Montreal for a few days. I'm wondering if the data will work there or if it will ...

Resolved! Missing Data in my plan

My mother has a $40 / 30 day plan that comes with 5G of data. Since This morning June 5, she could not use any data. She could make calls, receive text msg, but could not open any webpage. I checked her online account. Payment was made in total (auto...

Resolved! Would like to change my plan

How do I get hold of a moderator to change my plan been trying to change it and nothing's happening..

Resolved! Regarding 5GB Add-On

Hello, I just switched to Public Mobile and I want to know how the 5GB data that was promoted will be added to my account. Thank you

Needed More Data - Double Charged On Top Up Upgrading My Plan

Hello,Well I have been using a lot of data. After one top up I decided for $5 extra per month upgrading my plan was best. I upgraded and topped up my current plan but I think I hit the submit button twice and was charge the top up price twice. Don't ...

I would like an updated voice mail menu

Resolved! your $25 plan

Hi, I'm interested in your $25 plan, but informed I need a preferred plan. Does it mean I need to buy $40 plan for the first month?

Resolved! How to change credit card info when you have autopay

My credit card is expiring and there is no clear way to change this. I don't know if it is because I'm using my phone for self serve but unless I make a 1 time payment there is no way to change it. What am I doing wrong?

Resolved! How do you reach a human at PM?

Someone has closed my acct, they are transferring my phone number to chatr and there is nothing I can do about it. Where are the humans?

Resolved! Ulefone Armor 6 APN issue

My new phone will not allow me to edit the APN settings once I insert a Public Mobile SIM card. I can call/text but not data. I tried inserting a Freedom Mobile SIM which allowed me to enter a new APN, however, when I tried to save, the new informati...

I can't make a payment

I had to get a new credit card and so I didn't think much about when my bill was due. Turns out that since the new card was arriving the day after of the bill due date I may have problems.I am trying to reactivate my account here which I think is ask...

PM: WHERE is my 3GB data bonus you promised to give at "Switching from Bell/Virgin/Lucky" promo??

Hi, Got the 3GB recurring data bonus in the FIRST month with "switching from Bell/Virgin/Luck" promo a month ago. I had autopay setup on $35 ready made plan since day one, BUT starting from second month, the 3GB recurring bonus data was gone!!!! Publ...

Locked out of account

I am locked out of my account thanks Also i am wondering if you can change plans in the middle of a billing period or can I only change at the next payment due date?

Resolved! Changing plan near the end of the month

I want to change my plan from the $40 4.5 gb plan to the 6+2gb for $50, it says I can top up to switch now, do I pay $10 or $50? Does it change my date or just give me more data within this billing period?My top up day is June 8th, almost out of data...

Our PM acct has been targeted, we can no longer login to it

Someone got ahold of our password or something like that, we can't login to our account any more.

Resolved! Need to unlock old Public Mobile phone

Hi,My aunt gave me her old Public Mobile phone to use. I need to unlock the phone. Can someone assist me? Thanks in advance

Resolved! Will caller ID work in the USA without a roaming add-on?

I'm trying to figure out what my options are while travelling in the USA. If I'm in the USA and someone calls my phone without having a roaming add-on, will there be any indication that someone tried to call me? The 10 day roaming add-ons are a nic...

Usage

I just added the 1GB add-on 2 weeks ago and I am already out of data. I haven't been using that much data (don't have Instagram, don't watch videos, etc.) and I really don't understand how it has already run out. I also don't see anything when I clic...

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