Promotions didn't get added to my account!

[Samine]

Hi, i've enrolled for a new plan at Public at 12/02 and had the following promotions suppose to be active:

1) Get 2nd month FREE!

2) Extra 5 gb of Data

3) My husband's referral code: 

As my first month went by i got my service suspended and when i logged into my account i realized none of the promotions were applied! Also on my husband's account he didn't get the referral bonus!

How should we procceed?

edited by computergeek541: referral code removed

[Samine]

It did even appear on the page when i was about to activate that the promotion was available for me.

[NDesai]

@Samine Are you sure you activated before Dec 02 11:59PM ET? This was the expiry date for this promotion during the black friday week. 

[iliusfaisal]

Communicate with the Moderator_Team and raise a ticket. They will definitely help you to solve your problem... 

Just click on the "?" sign on the bottom right corner and write your concern