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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Help...almost done

Old service provider equipment number? Is that the IMEI? It won't accept it do eliminate the forward slash in the number?

My SIM card seems abnormal. I want to replace it.

Dear Public Mobile service officer, My cell phone signal is sometimes not available at home, at school or on the road. This situation adds a lot of trouble in my daily life. Due to the loss of the signal, I missed a job confirmed phone and text messa...

calling saying "out of service"

My boyfriend just signed up with public mobile tonight, we both have iphones. When he texts me it is coming up as his email instead of his phone number, and when i try to call him it says "were sorry the number you have reached is out of service." Wh...

Resolved! Refer a Friend

Hi I just refer a friend but couldnt log into my account to get the referral code at the time of signup. Please add referral bonus to my account. Yours truly, Khampoui

Intermittent ability to make calls - Belleville

Hello To first cover the often asked questions:- 3 PublicMibile accounts at my house - all paid up, all unlimited..all in good status- All phones same type: HTC U11- radio level of 5 bars- until this weekend.....never a problem Problem: dial the Publ...

Resolved! Port cell number from another provider

I am new in public mobile, and not sure of the service timeline.Today, I failed to port my cell number from another provider to public mobile.After searching this coummity, I sent private message to the Moderator Team.I am not sure of how long I shou...

Phone was paid this morning

My phone bill was paid this morning, and i have phone service but no mobile data. Could someone assist me or fix this issue? I have checked my phones settings and my mobile data is on, and i have also tried turning my phone off and on.

Resolved! Uage

What number do I ring up to know my left over balance minutes and messages.Thank you.

Credit card payment does not go through

My credit card expriy date has changed. I have tried both with my phone and PC to pay in various ways by a new credit card, such as to update the expiry date, to make one time payment, to pay auto pay by movingold card and adding the new card. No suc...

Resolved! my line was active Augt 6 19

why does my plan expire the 5 that is not full 30 days thanks

Resolved! Monthly referal not adding up.

I should be getting a $1 from my referal for every month (I also manage that phone so I know it still active) but while it showing up on my account page it's not adding up on the availlable fund.

Sim Not Supported

I bought a sim card, created an account, activated the sim card. Inserted it into my IPhone 6 and I'm getting the message that the Sim is not supported. Restarted the phone several times. Made sure the software was up to date. Talked to Apple Sup...

Finding a store near you doesnt work for burlington or oakville

can someone forward this to the people in charge? Trying to find outlets that carry sims and do vouchers, the website always says "oops" only in certain cities, does that mean there are zero outlets there?

UNLOCK Phone - URGENT

Hi, I need the following unlocked please - IMEI:xxxxxxxxxxxxxxxxxxxxxxxxxxxx Please contact me ASAP on this! edited by computergeek541: information removed

Resolved! US/canada plan ??? not really?

Have the US/Canada $50 plan, visited the US this weekend for an event, but was not able the use voice/txt/data.... whats the point?Not happy as could not communicate with my business or contacts

Public Mobile Community

Thank you Public Mobile Community!In the last couple of weeks I have not only learned the ins and outs of pm but a whole host of technology related issues. I've learned more about the internet, how my phone works and how a real community based forum ...

Online payment

Today I paid the monthly bill at 10 am today but till now my cell phone is not working

Resolved! Public Mobile website

Is it just my devices or does anyone else have the website page freeze when you touch on a subject. ie: "see our plans" or "let's get started". Either the whole page freezes, takes over a minute to load, have to open it in a new tab or I have to clos...

Resolved! Iphone 8 Plus and Koodo

While trying to activate a new SIM, I ran into the following problems I need help with. 1. I have a Koodo account and when I entered the phone number in the "check available" area, it accepted it and opened the next area (old account number etc.). T...

Resolved! $25 for 500 MB + 500 MB AutoPay Bonus Clarification

Hello,I am currently on a $32 plan with 1GB of data but was looking into upgrading to the new $25 plan with the 500 MB + 500 MB Autopay bonus, but is the autopay bonus a permanent bonus as long as I remain in autopay (as in I'll always have 1GB) or ...

Resolved! Phone still barred after payment yesterday

Hi. I've paid for my 25$ plan but I keep being barred suggesting I need to top up on an add on onto my plan which I've not signed up for nor paid for before. What do I do

Cannot use SMS

For some reason I haven't been able to send any SMS while on a phone call today. Typically I can text anyone while on a call, but haven't been able to. Anyone else having this issue?

Resolved! Phone not completing calls

My plan is active but not receiving callsb text. When trying to make a call it says no active long distance plan, which I do have Help...

Resolved! How successful are you with Referrals?

New user here that just closed my first month! Outside family and friends, what techniques have you been using to get outside referrals? Is there any portals where sharing your referral code is permitted? I have a very small social circe and would re...

Resolved! Does Public have phone plans in Europe?

I was told that Bell and eastlink are the only local carriers that provide europe phone plans.

Resolved! Motorola G7 Play model XT1952-2

I was looking to purchase the Motorola G7 Play model XT1952-2 from Amazon but when I use the "Check My Phone" service, that specific model number isn't listed - will this phone work with Public Mobile?

Resolved! free talk from U.S. to Canada

I snowbird in florida. I have signed up to change to the $60 plan on my next billing cycle Sept. 19. I remain confused about the plan details. It mentions Canada-U.S. talk is included, but it does not say U.S.-Canada or 'vice-versa'.Is U.S. to Can...

Resolved! Reward

My accounts have the same email address and user name but I’m not getting community rewards

Resolved! Account active

Hi, What happens if I don't have enough credit ony account to renew account for next month? Does my number\account get cancelled? Do I have to have a plan to keep number active? Thank you

Unable to select a region for a phone number.

I am trying to sign up for an account but the drop down menu for selecting region for a phone number is blank. I have asked the robot and it was not helpful. I tried reading similar issues on the forum and was told to clear my browser history. I f...

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