Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have followed all directions that I could find to set up my iphone 6s, activated new account, sim card and put it in my phone. it still says no service. what am i missing?
Hello, I need a moderator's assistance to port a number from Koodo. Thanks
Hey guys, Since the dynamic payment started now my payment dates are happening before the end of the month, when I signed up for my plan i made sure it happened a few days after the first of the month, this is now not the case. How can I fix this? Th...
Hello, After I changed to Public Mobile service, all my incoming calls were forwarded and I am not able to receive all incoming calls. Though I changed a phone or switched off the "Call Forwarding" function in my phone, the problem still exists. I di...
My phone say 1GB data used ( when I check on setting -data usage) but I got text notification form public mobile on phone saying I used 100% data - I have 2GB plan
My wife recently purchased an LG G6 H873 on eBay. It immediately worked with Public Mobile without any configuration. However, after a day or so, the phone had no mobile signal and could not send/receive calls or texts. As if it just disconnected...
A friend's PM Account has ON for her region instead of BC. If she changes the region would that create any problems for her account?
I thought I entered the number to be transferred as xxxxxxxxxx. However, the summary of transfers shows xxxxxxxxxxxx. I want the first number - how do I make the change? edited by computergeek541: phone number removed
Hello, On June 5, I got the "Unresolved complaint about telecom..." text message and immediately replied with "UNSUBSCRIBE", after which I got the "As requested, you’ll no longer be getting any promotional...".Fast forward to August 21, I got the sam...
i had to buy a new sim card and i cant remember my login information i have my phone number and my pin but i cant log on
Can anyone explain why my cell phone is receiving unsolicited verification code messages and if so what I can do to stop them? Many thanks
Hi, I need to update my credit card but I cannot access my account. Is there anyway I can get my account to reset? Thanks
Hi all, question about autopay please i just purchased an add-on, auto-pay was already enabled but i still had to import the funds first and then complete the add-on purchase, so it was a two step transaction so with autopay enabled for the next bill...
Will I be able to tether my cell to my computer when I am away from my home internet service?
I contacted the original phone carrier and the phone is certaintly unlocked, however my SIM card simpy says no service" when input. The SIM number is xxxxxxxxxxxxxxxxxxxx edited by computergeek541: account information removed
I am trying to reverse my Extended Absence Message and reverse the Option #5 that doesn't allow the caller to leave a voicemail. Thanks trooper0169
I put my public mobile sim, in my galaxy S7 and it asked for the sim PIN. I typed in the 4 digit number which I made when I was setting up my account. It did not take the number and I am surprised coz I wrote down my PIN so there is no way I put in t...
SIM card not supported even though iPhone already unlocked by previous provider. Any suggestions? Thanks
Hello, recently my service has stopped working and when I went to my account I noticed that my plan has expired. I changed the plan a few days ago however my service has still not returned. It currently says I have no plan available. I was wondering ...
If someone happens to exceed Their total rewards for example in total getting $18 month( $11 In referrals $5 community $2 auto pay) on $15 plan what would happen to the $3 monthly
If I get promotion offer, but after I changed my plan, will it lose all the promotion? Include my referral?
Why can't I get a refund when I am unable to use the service
Just attempted to change my plan and top up the account from a very recently expired plan, and now my account is glitched. Charged the incorrect amount for the plan, is now saying that my required top up amount is zero and will not allow me to re act...
