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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2378 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4150 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35119 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47049 Views
  • 182 replies
  • 30 Bravos

Possible Data Mistake???

Hi folks! I've never run out of data before!! Until now... I could swear that when I signed up I got 2GB/mo for the plan + a 2GB/mo sign up bonus. My account is only showing the 2GB and I'm out of data with 2 weeks to spare in my billing cycle. How c...

Resolved! monthly recharge from available funds in account

Hi there ! my account has clear balance of $ 25 and tomorrow is my plan due for $ 25. Will this payment be automatically deducted from my account and then available funds be $ 0 ?

balpreet7 by Great Neighbour / Super Voisin
  • 965 Views
  • 3 replies
  • 0 Bravos

Resolved! locked out

How do i get into my acount i am locked out and can not remember my password questions

Nickwood247 by Good Citizen / Bon Citoyen
  • 1167 Views
  • 4 replies
  • 0 Bravos

Quebec tax is deducting still, while I moved to Ontario

Hi,I permanently moved to Toronto from Montreal. And changed the address 5 months ago in my PM My Account. However, I have noticed that I am still paying to overtax as the Quebec tax rate. Please fix this issue. It should deduct the ON tax.ThanksFerd...

duferdous by Good Citizen / Bon Citoyen
  • 851 Views
  • 3 replies
  • 0 Bravos

Resolved! Why does the $15 plan show as two transaction payment types?

Just curious.  Was reviewing my payent history and realized that my $15 plan shows as two transactions.  $10 for 30 day plan.  And $5 for 100 minutes Canada wide.  Why not just show this as one transaction and call the transaction "$15 plan"?

mobileguy by Model Citizen / Citoyen Modèle
  • 991 Views
  • 6 replies
  • 0 Bravos

Long distance add-on

I have the $15 plan with 100 minutes talk, i just started the plan and whenever i try to call ut says you dont have the long distance add-on even though i am in the same city and calling to all people numbers in that city, please help. 

Jaytibadiya by Great Neighbour / Super Voisin
  • 770 Views
  • 5 replies
  • 0 Bravos

friend's account payment

Is it possible to make a payment anonymously on a friend's account if one has their phone number? Or if one has their referral code?

Snurksnurk by Great Neighbour / Super Voisin
  • 945 Views
  • 6 replies
  • 0 Bravos

Plans and rates

Do you rates for your plans fluctuate as you become more of a preferred customer

Winnington95 by Great Neighbour / Super Voisin
  • 1055 Views
  • 6 replies
  • 0 Bravos

Voucher

I just bought a voucher for public mobile. When I try to upload it, it says voucher is invalid or been used. But i havent used this voucher nd just bought it

Pavneet by Great Neighbour / Super Voisin
  • 893 Views
  • 6 replies
  • 0 Bravos

Zero Service

I signed up, paid up, and SIMed up a couple of days ago, and I am getting nothing in return. My phone thinks it's New Year's Day and I have no phone or text connections. Please tell me that I haven't made a mistake and shouldn't go running back to my...

WhatHaveIDone by Good Citizen / Bon Citoyen
  • 5597 Views
  • 72 replies
  • 0 Bravos

payment reminders

How can I block or cancel the monthly payment text reminders?  I don't need these reminders as I am on the autopay setup.  I tried "unsubscribe" and "stop messages" but I then get directed to call *611, which does not provide an option for this issue...

oceanside63 by Great Neighbour / Super Voisin
  • 1398 Views
  • 9 replies
  • 0 Bravos

Resolved! Long distance

When I try to call Ontario or British Columbia on the $25.00 plan with unlimited calls across Canada keep getting long distance message and it will not dial the number?

woodrow1 by Good Citizen / Bon Citoyen
  • 4432 Views
  • 37 replies
  • 1 Bravos

Resolved! PAyment with an international credit card

My daughter is visiting Canada for 5 months and I would like to give her the very best mobile service. Unfortunately Public mobile only allows U.S. or Canadian Credit cards for payment. No international cards I use normally in Canada or U.S.  are acc...

Jellyfish2646 by Great Neighbour / Super Voisin
  • 3773 Views
  • 22 replies
  • 0 Bravos

Resolved! New customer

Hi guys I just signed up for the 15 plan What's the best way to get free data? Do I need to upgrade my plan to trigger anything? I don't really use my phone for calls. 

Rusty by Great Citizen / Super Citoyen
  • 2069 Views
  • 16 replies
  • 0 Bravos

Resolved! When do rewards get applied?

This is my first full month with public - I am on the $40 plan (with the $10 credit off for 8 months). I have $4 in monthly referral bonuses and my $2 autopay. When do these get applied to my available funds? My wife also just signed up and her auto ...

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Ckyaimee by Good Citizen / Bon Citoyen
  • 1318 Views
  • 4 replies
  • 1 Bravos

Lost Phone

Hello I need help! I lost my phone along with my Public Mobile sim card. Now I bought a new sim card. I logged on to my account and went to change sim card. As I entered the sim card number it keeps on saying that there is a problem and it does not w...

zhysalazar by Great Neighbour / Super Voisin
  • 1386 Views
  • 6 replies
  • 0 Bravos

Resolved! Unlimited text messages

Hello, I am interested in the $40 plan including unlimited international texts. Does this mean that the text messages within Canada are also unlimited? Thank you for your help.

Kleinangel by Good Citizen / Bon Citoyen
  • 1376 Views
  • 5 replies
  • 0 Bravos

Resolved! Price Add-ons

Hello, I could not find a recent answer to this question. Could someone let me know the prices of the add-ons (for Ontario if there is a difference) please?Thank you!

Kleinangel by Good Citizen / Bon Citoyen
  • 2308 Views
  • 12 replies
  • 0 Bravos

Resolved! Account locked out

I am unable to remember password and security question answer

Wlshanks60 by Great Neighbour / Super Voisin
  • 1395 Views
  • 6 replies
  • 0 Bravos

Resolved! Remove plan add ons?

I accidentally added US Call and Text, and 1GB of data to my plan. I am wondering if there is anyway to reverse this purchase/refund the money?

carleymaclean by Great Neighbour / Super Voisin
  • 1063 Views
  • 2 replies
  • 0 Bravos

Fraudulent Porting of Numbers

I've recently heard a lot about people having their phone numbers stolen and ported to other phone companies thereby giving access to their personal financial data to the thieves.1) How does one prevent this from happening?2) How does this allow the ...

WinMan by Good Citizen / Bon Citoyen
  • 2384 Views
  • 14 replies
  • 0 Bravos

messages

SMS messages come up as no number available on Dodge uconnect. However before swtiching to Public Mobile it would announce a name or number. Any suggestions to fix?

CalvinDennis by Great Neighbour / Super Voisin
  • 839 Views
  • 3 replies
  • 1 Bravos

Resolved! after 1 year reward

what happens after one year? with auto pay 2$ off + 1$ off for loyaly = 3$ each month after one year ?

chintan12 by Good Citizen / Bon Citoyen
  • 1820 Views
  • 9 replies
  • 0 Bravos

Resolved! 2$ reward

How long I will receive 2$ reward after first time activation?

chintan12 by Good Citizen / Bon Citoyen
  • 1891 Views
  • 7 replies
  • 1 Bravos

Resolved! Missing Referral Reward

I have self-register with a friend's referral number added last night. But I received a text message this morning confirming my reward as follow: $0 friend referrals, $2 auto pay, $0 community, $0 loyalty.  So does that mean they are not giving me an...

implantctscan by Great Neighbour / Super Voisin
  • 1052 Views
  • 4 replies
  • 0 Bravos

Resolved! $25 Plan Inquiry

I notice with the new $25 plan that the auto pay gives you 500MB of additional data. Does this replace the $2/month autopay credit?

Vandalhart by Good Citizen / Bon Citoyen
  • 1990 Views
  • 6 replies
  • 0 Bravos
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