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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 170 replies
  • 18 Bravos

My call history is incomplete?

Last week I was texting a coworker about a project at work. I never saved the number in my phone and deleted the text messages. I would recognize the number as soon as I see it. However going through my call logs, several texts I made do not appear. ...

annawalker13 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Will the LG A448 work on the Public Mobile network?

Hello, I am currently with Wind (Freedom) Mobile and want to switch to Public Mobile, but I am not sure if my phone is supported. Can anyone confirm if it will work on the Public Mobile network? I tried the IMEI checker and it does not seem to work. ...

tissan by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Cheap Emergency Plan

This idea is for folks who would like a backup for their normal Public Mobile service to be able to contact family, friends, etc. In a true emergency no plan is required, just dial 911 from any cell phone.Currently I use https://www.speakout7eleven.c...

Luddite by Oracle
  • 1 replies
  • 3 Bravos

Legacy conversion : too easy

A friend just converted his $28 Legacy plan to the new promo and is worried it was too easy!  Dial *611 >> on hold 5 minutes >> confirm phone number >> confirm PIN >> confirm activate on next renewal >> all done. Elapsed time 10 minutes. Reminded him...

Luddite by Oracle
  • 3 replies
  • 6 Bravos

Changing Phone Plan

My appology if this topic has been covered before and I can't find it.   But, I signed up for the wrong plan and hoping I can change it right away but the website says that I have to wait untill my next payment (which is 90 days)  I'm just wondering ...

PublicMe by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Porting Home phone number to replace existing PM assigned number

Hi  I have been a happy PM user for about a year now,  When I signed up PM gave me a new number.  I  am cancelling my home number and would like to use it instead of the number PM assigned to me  .  Is there a way to do this ?  I dont care to keep th...

v4tuna by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Incorrect Billing

Hi Public Mobile,I have been billed >$100 on February 21 and March 09 without cause.Would appreciate an Admin private messaging me so we can work this out! Sq1

sq1 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Local Area; Sim thinks its international

My plan renewed yesterday. I have unlimited Nationwide text and long distance. My account is paid up to date. I reside in Edmonton Alberta. My number is a local, 587, number.As of yesterday I cannot make or receive phone calls, use data, or send or r...

Svcurtiss by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! adding data addon to talk and text promo

Is it possible to add a data-addon (the ones that dont expire)  to the new talk and text plan so that people can send mmses or use occasional data?

mimmo by Retired Oracle / Oracle Retraité
  • 13 replies
  • 1 Bravos

Weird SIM Status

I had something weird happen to my connection today. My phone was connected to the network, however the service state was showing "out of service" under SIM status.  At the same time, cellular network state was showing "connected" and I was able to u...

Payment went through but without taxes

Hello, I have started with PM end of March. I was charged but only for the ammount of my 90-days plan 135$ not any taxes. Will they charge me the taxes after? I paid with credit card but I don't have auto-pay activated. Thank you,

aljova by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Re: NEW: Talk and Text Promo Plan

OK - so I just experienced some ridiculousness via the 611 with Public Mobile regarding this plan. I am a legacy customer on the 25$ Canada-Wide plan from a long time ago. I was recently offered the option to switch to Koodo, since these "grand-fathe...

sharerb by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Wifi Calling

Hello,I noticed all of the other carriers offer wifi calling and I'm wondering if public mobile is getting it? I have no cell service at my house (even tried expensive cell boosters). I'm going to be switching carriers soon if public mobile doesn't o...

boounga by Great Neighbour / Super Voisin
  • 31 replies
  • 4 Bravos

Resolved! autopay done today morning - but no service

Hi Public Mobile Service rep., My plan is $120/3monrg with autopay on. Today morning, there was a auto charge of $128.82 to my credit card too. However, still my phone is not working. When I checked my online account, it says funds $107 available. Wh...

pmuser2017 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! 5129 ???

 Anyone else get a random TXT from 5129 on behalf of Public Mobile today?  

kav2001c by Mayor / Maire
  • 3 replies
  • 0 Bravos

Resolved! SIM Status PROBLEMS

I was using my 1st gene Moto G phone for a few years and just recently got a newer Asus phone and used the sim form my moto into the Asus and all good,been using the Asus for month with no problems.I just swapped the card back into my moto g and now ...

Heavyrocker by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Incoming calls go straight to voicemail.

Hey, I've been on Public Mobile for ~4 months and I've been having this issue every now and then.When someone calls me, sometimes there is no ring at all and it goes straight to my voicemail. I've seen a couple others on the forums have this issue bu...

Neetle by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Changing my plan on suspended account

My plan was up for renewal this past weekend, but I had taken off my auto renewal. I have  a new job and get a cell phone from my workplace. I wanted some time to think about whether or not to keep my personal phone as well so just waited to pay, and...

heather_216 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Renewal not processing—How do i talk to a real person?

Because of an error with my credit card, my auto-renewal did not go through. And now it won't accept my payemnt. Credit Card company says everything is good on theor end and that payment attempts are not going through, but Public Mobile says that the...

jkeitch by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

VISA credit card transaction not accepted

Hi,So I have been using autopay for a while now. It stopped working and eventually I lost access to my phone line. The credit card is still valid. I have used it afterwards.When I try to pay, I get an error message saying the transaction was refused ...

canardmou by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos


I am with u guys and the guy at the store gave me a koodo voucher and my phone is being cutoff on the 29th please help me

callie by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Since when PM raised the price of the plan?

I am on 90 days, Canada wide, global text, 6GB plan. I recall When I signed up the plan last year it was about $40/month in average. I have auto payment set. I looked into 3 payments in past 9 months (since very beginning) from my credit card stateme...

hardywang by Great Citizen / Super Citoyen
  • 33 replies
  • 0 Bravos

Resolved! Bad SIM card

Not sure if i have a bad SIM card or a bad phone. I ordered another SIM card on the off chance that it was a bad SIM.It's actually for my sister in law. And I'm not near her to test things.How do we activate the new SIM card?

Wrxblaze by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Intermittent no service (Ottawa)

Am in Ottawa -- getting Intermittent no service multiple times per day. I find if the SIM is removed and re-insert it works for a period of time.Do I need a new SIM?

mcpilotti by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! Rewards disappeared and weren't applied to last payment???

Before yesterday I had always had an autopay reward and one "refer a friend reward" that were applied to my payments.  Yesterday, I switched my plan to a 10 day one as I will be going out of the country this month and won't be able to use my phone. I...

kschn by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Minimum active period between inactive periods?

I allowed my Legacy $40 (T&T&1GB) account to go inactive for a period and reactivated at the end of Feb. Payment is due in a couple of days. I don't need it for another couple of weeks. Would it work to let it go inactive again on Mar 29? And would I...

ottawa by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

Resolved! Charged extra for service renwewal

Hi I recently renewed my plan, I was charged $118.65 for a three month renewal. However, an additional $10 has been taken off from my account. Can anyone help me with why were $10 deducted?

faisikram by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos
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