Community

Resolved! Accessing self serve

I am now helping a family member with their Public Mobile account. The person who set up the account for them is no longer with us and we don't have the email address they used to set up the account.  I need to access the self serve to change the pay...

Resolved! How to request an invoice?

Hello I am confused as to how to get a bill or invoice from public mobile. It must include name and address. Thanks in advance.

Resolved! PUK Code

I urgently need a PUK Code to unlock my SIM card

Resolved! Sim card swap

I need to switch my sim card i lost my phone

Resolved! Porting issues

How do I reach out to a moderator for porting issues? 

Resolved! Porting issues

I ported my number rom Rogers to public mobile about two weeks ago. However the same number is working on the Rogers and Public mobile number. I realized I was no longer able to  receive calls on the Public Mobile so I switched the SIM card back to R...

Resolved! 1-800 numbers

Are we charged when we call a 1-800 number?

Resolved! My phone suddenly stopped calling and texting completely

My phone was working fine, and I used it to call this morning; but this evening it will not call or text at all. My plan renewed fine on April 4th, and I have used only 1 minute of my 100 for calling, and I have unlimited text messages. I rebooted my...

Resolved! Sim compatibility

I can't believe I bought a new sim, subscribed to a plan and just found out the PM sim is not compatible with my phone

Resolved! IS IT POSSIBLE TO TRANSFER A PHONE

IS IT POSSIBLE TO TRANSFER A PHONE NUMBER FROM A SIM TO A NEW SIM WITH NEW CLIENT, BUT THEN I WOULD NEED A NEW NUMBER----THE REASON BEING I WANT TO KEEP 1 YEAR LOYALTY DEDUCTION OF 1 DOLLAR PER MONTH AND NEW CLIENT NEEDS THE NUMBER ALREADY IN USETHAN...

Resolved! Text messages not delivered or received

My text messages were not delivered to recipients nor was I receiving texts. This happened for about an hour. Seemed to remedy itself but wondering if anyone else has this problem periodically. 

Resolved! Payments

You said my account would be free this month and its cut off

Resolved! i cant get through to a human

Resolved! Forgot my password and answer to my security question for my account.

Hi there,  I have forgot my password and my security question answer so I am now locked out of my account. Can you help? Thanks.

Resolved! Phone has not activated after sign-up

Hi - I ported my number from Telus over to Public Mobile (ie owned by Telus). I set-up my public mobile account the night of April 6, and inserted the new SIM card. It is noon April 7th and my phone has not yet connected to Public Mobile. My old Telu...

Resolved! LG Velvet 5G

Hey Guys, So I am looking at the LG Velvet 5G, model # is LM-G900UM. I'm not over "techy" but my little bit of research seems as if this phone *should* work with PM, but I just want to have some other opinions on it before I move on the purchase. Tha...

Resolved! SIM card not working

 Payments up to date.It says I am not connected to a mobile network even though my sim card is inserted.Have tried restarting phone and reinserting sim card. When I try to send a text it says:  "You may be able to send after inserting a sim card" but...

Resolved! Why doesn't PublicMobile provide a telephone number so I can talk to their staff?

Why doesn't PublicMobile provide a telephone number so I can talk to their staff? I used up ALL of my current month's data except 88 MB and I still have 17 days to go until April 24, 2021 when I am given another 1 GB data. Last night, I purchased a $...

Resolved! Phone doesn't take a SIM Card

Is it possible to use public mobile on an old flip phone from Telus that doesn't take a sim card?

Resolved! Curious

How many questions or answers do you need to do before you get a discount

Resolved! Cannot send or receive text

On my lg g5 phone all of a sudden I cannot send or receive text messages.Also it is saying that my provider is telus but I am with public mobile.Can anyone help?