Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What is Public Mobile customer service phone number?
I have switched to another provider but Public Mobile is still charge me from my crdit card as I did Pre authorzation.Please I reuest to refund me and stop takaing from my credit card.How can I do that.
Upon entering my email, the website says it cannot verify it. I have logged on the email and confirmed that it is in fact the email that was used to initially setup my Public Mobile account. I want to change my payment method, and have no way of doin...
I'm trying to change plan (upgrade) trying to do this since 3 hours i can't the button are deactivated so i need to cancel next billing but when i click nothing happen An other thing that frustrate me with public mobile is that Wifi Hotspot (Tetheri...
I recently returned from a vacation in Mexico, and my data service is not working. I had my phone in airplane mode the entire time I was away. Upon returning to Toronto, when I tried to access the internet via mobile data, I was re-directed to a Publ...
Checking my usage history spreadsheet, it appears that updates on recent calls/text/data are almost instantaneous. However, following 'Usage' links in other sections of my account pages which show total minutes/data used, there appears to be a lag, ...
I will travel to the US for 3 months and plan to suspend my account. I still have 2G unused promo data (which is not included in my current plan). Will it still be there when I active my account when I am back? Thanks!
Hello, I have experienced an unknown charge to my account which I apparenly need to submit a ticket for through the SIMon bot. To do this, I have to log in to my community account which it is not letting me do. Each time I try to log in it says error...
Hello, I am using a DID, originally assigned by Rogers Wireless, that I've been using since December, 2015. I ported that number to Public Mobile about six months ago. It has recently been brought to my attention that my number is in one or more of ...
I spilled some soup on my Huawei smart phone and now the screen display is messed up. When I turn it on it is pixelated and there are bands running from top to bottom. And once the screen is on for while it gets very faded. Other than the issues wi...
Signed up Oct 17,2018 - monthly payment dates have changed from Dec 16,2018 to Jan10,2020. Ranging from 16,15,14,13,12,11, and now 10th.Monthly payments are just that monthly & should be the same date unless a weekend .Paymdent due date of Jan 16,20...
I'm going to Florida for two weeks in the middle of the month. Do I have to purchase two rounds of Add ons (because they only last for 10days)? And is there no way to up the data for Add ons in the USA ? I mostly use my phone to message my friend if ...
I bought a SIM off Amazon. Last night I tried to activate the card and the session timed out. Today I am trying to activate the card and I get the message "INVALID SIM" I;ve already tried waiting an hour and Ive tried ingognito mode.
Hi . Ever since I set up my Samsung A5 on public mobile, I cannot send texts. I have discovered that data is missing. for example : APN, MMSC, MMS proxy, MMS port, APN type.Where and how do I find this information? Thanks. Franny
Hey Folks, just joined yesterday after getting some excellent advice from several on this community. Part way thru the process, trying to bring my phone # with me, seemed to bog down, set up a Moderator Ticket #118034-869. Kept on stumbling around an...
I signed up for the 25.00 plan which states on the website it includes text and picture messaging.. but I didnt get it. It shows only international text without picture messaging. I chose from this website, shich clearly states the 25.00 plan include...
I am new to PM. I activated the sim card on Friday and I've never used internet without wifi after then because it doesn't work. My fridens called me, but I didn't get any absent call and sometimes it can't send texts message, either. I rebooted seve...
the USA addon is 1000MB but the holiday addon is 1024MB yet they're both labeled 1GB
How do I switch from bell mobile to public mobile and keep current phone number
Just received a request to fill out a survey on behalf of Public Mobile. It looked legit, so I filled out the survey, omitting what I considered to be personal information (name, email, etc.) which I felt unneccessary in order to enter a contest....
Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...
I have enough money for my plan to renew but didnt deduct it, plan is expired now but shouldn't be
How?
My plan includes data, it's turned on and the APN settings have been checked, but data is not working. Phone is LG4.
AND I CHECKED ALL THE STATEMTN TOTAL CHARGED IS 13 TIMES AND SOMEONE RESPONSE TO MY ACCOUNT THANKS
Hi.I just signed up for PM on Friday. I have had a lot of problems, but I did manage to solve very poor reception. I only had on bar lighting up, or sometimes none. But when I went into the settings on my phone, I changed the network mode to work fo...
My account was deactivated since I forgot to pay the bill over 90 days. When I found that, it is already deactivated. I am wondering if I still have a chance to reactive my original phone number.
I just installed the sim card on my Motorola Moto G7 PLAY phone.I activated the SIM card on Dec. 10, 2019 but only installed it in the phone today.I can phone out but I can't text to any other cell phone...Does anyone know what I need to do to text o...
hi guys, can i replace my existing sim card for free? i need NANO sim card and the one I have cannot become smaller by pushing it out of MICRO one. it is old one. since 2011. or do i have to pay 10$ + postage fees? thank you
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