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Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Repeatedly prompted to sign in to Public Mobile network on my Android; APN settings "correct"

Starting around noon today, my OnePlus 3 has been having issues connecting to data. I keep getting prompted to 'sign in' to the Public Mobile network (never happened before) but when I click the prompt it takes me to a blank page with only two option...

Resolved! Payment vouchers not working- outgoing calls & texts not working

I attempted to add a voucher this morning only too get an error. Attempted to add funds via credit card sand that didn't work either. Changed my plan to for what Available credit I had, the plan changed but now I can't call out or text or use data. I...

Resolved! Will Asus Zenfone 4 work on Public Mobile network?

Hello,My mother has an Asus Zenfone 4 and she will be coming to visit me, I want to sign her up with Public Mobile, does anyone know if this phone will work on PM network? The Zenfone 4 works on the following networks:● GSM: B2 / B3 / B5 / B8● WCDMA:...

Wasn't Receiving Incoming Calls

Hi everyone, I just wanted to share my Public Mobile experience here as it may shed some light for some people having the same or similar issue. I joined Public ($10 plan) in the beginning of May and everything was set-up smoothly and quickly. I was ...

Resolved! New Referral $10.00 credit.

I was referrered to Public by my daughter. She is now receiving her $1.00 per month reward. When should I expect my $10.00 reward for being referred? I've had my account for a month. Emily

Resolved! People Can't hear me on calls

I already contacted a mod and authenticated but nobody has replied to me in several days. This problem has been ongoing for over 2weeks. I factory reset my phone 4 times and have run it in safe mode and it still wont allow me to hear people on a cal...

Resolved! Missed text messages

Hello, On three different occasions I didn't receive text messages from contacts.bthe latest incident occurred today. I just update messenger that comes with my phone. I use an Asus zenphone max m1. Do anyone know why this happened? Also, is it po...

Resolved! Overpayment

Hi,I upgraded my plan from a $40 to a $60 plan and when I made payment for the upgrade, my autopay still charged the $40. So now I have 2 charges ($40 and $60) for the same month of July. How do I get the refund from the autopay charge?Please help.T...

Resolved! Need help for wrong PIN number to add an us roaming add on

Hi there as it says on the title, I’ve entered all possible PIN numbers to my account to add a us roaming add on. Im not sure if I forgot it or there’s been a system problem. I haven’t had to use the pin because it does not require one to add a vouc...

Resolved! Samsung Galaxy A50

Hey there. Not new to PM, but the A50 is new. I'm unable to send or receive pictures/videos via text. Mobile data is fine otherwise. I think my APN settings are ok, but I must be missing something. Any help would be appreciated!

Buying a sim card

Hi all can someone tell me if walmart still sells PM sim cards?

Resolved! Voucher is not valid

what to do if the voucher that i bought is not valid?

Resolved! Porting in a kodoo number

Hi I activated my account and want to port in my new number and need a moderater to do so but with the long wait time could i go to walmart and have them do it? Or do i have to wait?

Resolved! Can't create a self serve Account

I've been with public mobile since 2011, I have been very satisfied but since they removed call center it's impossible for me to get any answers.This is the most frustrating thing I ever had to go through.My credit card was frauded 2 months ago so th...

Resolved! Auto pay?

Can I set up auto pay online ?,I've only been using public mobile for a month

Resolved! Any suggestions for a extremely large cheap phone - Phablet screen

Any suggestions for a extremely large phone - Phablet. (cheap)My Phone phone is extremely old and doesnt have much space, and cant download much apps.I'm looking for a phone with a huge screen...for cheap. It doesnt have to be the fastest, but needs ...

First time to switch to PM

I'm hoping I have the right sequence down for switching from Fido to PubMob. I've been through as many of the tips and threads as possible but would appreciate if anyone could let me know if I've got it straight here. Our daughter just gave us her ol...

Resolved! No Response For Add-On Issue

I've sent private msgs to Moderator Team a couple of days ago in regards to my U.S. Roaming issue and never received any responses. Why is my issue being ignored?

Resolved! Other side people not able to hear my voice properly and calls are dropping

Starting yesterday in every call other side of the person not able to hear me properly, they keep complaining me that my voice is breaking. And many times phone goes silent for 4-5 seconds and comes backs, many times call dropped when above issues ar...

Resolved! "Unregistered SIM"

Have been struggling with an "unregistered SIM." New customer to PM, transferring over from Telus. Have ensured that my phone is unlocked, and that it's compatable with the network. My old SIM (Telus) has been deactivated, which I assume is because m...

Resolved! Can't access account

Can't access account , but phone number ported over. phone will not dial out or text. can I contact anyone or have someone call me?

Important: Recharge Issues

I have logged in to my account, it was saying that $40 amount is due and I recharged it, Now it showing the $0 balance and asking me to make a $50 recharge again. Please tell me why I have to make the payments twice? Also, do I have to do this every ...

Resolved! Porting Issue

I have recently ported from ooma tel to public mobile, i can call out but still cant receive incoming calls, they are still coming on my homephone, i have tried contacting MOD's still no reply, any suggesions on whats next to be done?

Resolved! Unlimited plans

With some of the big companies rolling out with “unlimited” data plans is this something that will make its way to public mobile?

Resolved! Referral code opposed to number

Does the referral code now replace having to share your number with new friends on public mobile?

Summer Sale

On July 19th I received an email promoting the Summer Sale and $5 off the $35 plan plus 500 MB of bonus data. The email stated the Sale was that weekend only and ended Sunday July 21st. I went to London Drugs the afternoon of Sunday July 21st and was...

Resolved! why unlocked verizon phone does not receive LTE?

I can make a call using PM sim on this phone. So, it is unlocked. while my old phone can receive LTE, why it does not receive LTE, instead only 3G? Also, dial *#06# not working, showing"connection problem or invalid MMI code".On home screen, always ...

Resolved! Mobile APP that I can track my bill, plan and usage etc?

Does Public Mobile has a mobile APP that I can track my bill, plan and usage etc?

Resolved! Temporary Suspension of My Account

I will be going to New Zealand for a month in September. Is there a way to freeze my account for that time period so i wont be charged by the Autopay for the month im not in Canada? Thanks in Advance

Resolved! ForgotPassword/OldPasswordNotValidContactAdmin

I have been trying to change my password for about 2 days now. Every time i enter and confirm my email account i get the message"ForgotPassword/OldPasswordNotValidContactAdmin "what do i do to fix this?

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