Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi folks! I've never run out of data before!! Until now... I could swear that when I signed up I got 2GB/mo for the plan + a 2GB/mo sign up bonus. My account is only showing the 2GB and I'm out of data with 2 weeks to spare in my billing cycle. How c...
Hi there ! my account has clear balance of $ 25 and tomorrow is my plan due for $ 25. Will this payment be automatically deducted from my account and then available funds be $ 0 ?
How do i get into my acount i am locked out and can not remember my password questions
Hi,I permanently moved to Toronto from Montreal. And changed the address 5 months ago in my PM My Account. However, I have noticed that I am still paying to overtax as the Quebec tax rate. Please fix this issue. It should deduct the ON tax.ThanksFerd...
Just curious. Was reviewing my payent history and realized that my $15 plan shows as two transactions. $10 for 30 day plan. And $5 for 100 minutes Canada wide. Why not just show this as one transaction and call the transaction "$15 plan"?
I have the $15 plan with 100 minutes talk, i just started the plan and whenever i try to call ut says you dont have the long distance add-on even though i am in the same city and calling to all people numbers in that city, please help.
I am not receiving international text messages
Is it possible to make a payment anonymously on a friend's account if one has their phone number? Or if one has their referral code?
Do you rates for your plans fluctuate as you become more of a preferred customer
I just bought a voucher for public mobile. When I try to upload it, it says voucher is invalid or been used. But i havent used this voucher nd just bought it
I signed up, paid up, and SIMed up a couple of days ago, and I am getting nothing in return. My phone thinks it's New Year's Day and I have no phone or text connections. Please tell me that I haven't made a mistake and shouldn't go running back to my...
I bought a SIM card yesterday and tried to activate it online after setting up my account. I got the message that the card was not valid. So I exchanged it for a new one. Came home and entered new SIM card number. Now I get the messages "Please enter...
How can I block or cancel the monthly payment text reminders? I don't need these reminders as I am on the autopay setup. I tried "unsubscribe" and "stop messages" but I then get directed to call *611, which does not provide an option for this issue...
Title says it all. I've been using Public for 6 or 7 months, always on autopay. Noticed nobody was resonding to texts earlier this week, tried to make a phone call and found out my account had been suspended. Without even a text warning. There is...
When I try to call Ontario or British Columbia on the $25.00 plan with unlimited calls across Canada keep getting long distance message and it will not dial the number?
There's more moderators than customers online right now! 11mods/8 members
My daughter is visiting Canada for 5 months and I would like to give her the very best mobile service. Unfortunately Public mobile only allows U.S. or Canadian Credit cards for payment. No international cards I use normally in Canada or U.S. are acc...
Hi guys I just signed up for the 15 plan What's the best way to get free data? Do I need to upgrade my plan to trigger anything? I don't really use my phone for calls.
This is my first full month with public - I am on the $40 plan (with the $10 credit off for 8 months). I have $4 in monthly referral bonuses and my $2 autopay. When do these get applied to my available funds? My wife also just signed up and her auto ...
Hello I need help! I lost my phone along with my Public Mobile sim card. Now I bought a new sim card. I logged on to my account and went to change sim card. As I entered the sim card number it keeps on saying that there is a problem and it does not w...
Hello, I am interested in the $40 plan including unlimited international texts. Does this mean that the text messages within Canada are also unlimited? Thank you for your help.
Hello, I could not find a recent answer to this question. Could someone let me know the prices of the add-ons (for Ontario if there is a difference) please?Thank you!
I am unable to remember password and security question answer
I accidentally added US Call and Text, and 1GB of data to my plan. I am wondering if there is anyway to reverse this purchase/refund the money?
I've recently heard a lot about people having their phone numbers stolen and ported to other phone companies thereby giving access to their personal financial data to the thieves.1) How does one prevent this from happening?2) How does this allow the ...
SMS messages come up as no number available on Dodge uconnect. However before swtiching to Public Mobile it would announce a name or number. Any suggestions to fix?
what happens after one year? with auto pay 2$ off + 1$ off for loyaly = 3$ each month after one year ?
How long I will receive 2$ reward after first time activation?
I have self-register with a friend's referral number added last night. But I received a text message this morning confirming my reward as follow: $0 friend referrals, $2 auto pay, $0 community, $0 loyalty. So does that mean they are not giving me an...
I notice with the new $25 plan that the auto pay gives you 500MB of additional data. Does this replace the $2/month autopay credit?
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