Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For those of you using also KOHO, if you use your card to pay your Public Mobile bill apparently they have a 2.5% promotion currently on If you refer someone or get a referal code you get an additional 1% (so 3.5% total) Its not alot of money but lit...
Hello I have suspended my account and it told me to make a payment by 24th (tmr) in order to get it back. However when I try to submit my payment, it wouldn’t let me. (I have autopay set up but it wouldn’t let me press the submit button). Please help...
Hello I’ve suspended my account because I’m going overseas, and today is the last day of the 90 days limit. However, I couldn’t submit my payment. ( I have auto pay on but it doesn’t let me press the submit button). Please help Thankyou
If I purchased the $50. plan and got to the limit on the data will I get overage charges or will I be able to buy extra data?
Hey everyone! I am loving PM I was wondering if the data from month to month that is unused carries over? sfter my first 30 days mine has not - I’m currently on the $40 plan but wanted to go down to $30 eventually any tips??! thanks
good morning i put my phone on a wireless charging pad ontop of my pc to charge and it used all my data up over night, 4gb in a week 2 times it was on the charge. just bought the charger a week ago, since the apple cord got chewed up by the kitties...
Why when I call the Public Mobile 611 number from a different phone it dosen't ask for a PIN to get into my account ? It looks like i am able to make charges from my card without a PIN. Is there a setting to make a PIN required ?
HiMy husband died suddenly last week. He had all of our 4 phones set up. I have login info for every one but my son's. All I have is his phone number but cannot find the email that was used to manage this account. Also is there a way to change t...
I received another one of the CCTS messages from 5129. I texted unsubscribe but it apparently unsubscribed me from ALL promotional public mobile offers. That was NOT what I wanted. I wanted to unsubscribe to the CCTS message. NOT promotions. Apparent...
Hello , My phone started giving me a message "Sorry , we cannot complete your call , you do not have a active long distance addon, and this call is not covered by your plan,get an addon by dialing *611.Im calling local 100% for sure , and was working...
Is there any way to find out if my account is set up to receive Public Mobile texts regarding freebies like the one that is being given out in August to some subscribers?
Hi, I bought a friend a sim card she wasn't with me so I made her a email and password. She wishes to change her plan, however I have forgotten the password and the email doesn't match? Can I not use the phone number to check the account?
I want to change my plan but I can’t I want to buy a add on and I can’t because someone buy this sim for me how can I change the email and put on my add on
HiI'm using an iPhone with Public Mobile and the Documents & Sync used 4.7GB in 3 weeks that I have been using Public Mobile.I don't recall this being a problem with Rogers. With Rogers, I'd use my phone a lot (Youtube, etc) and not spend more than 5...
How do I install auto pay?
I have had pre-authorized payments for a couple of years and the account has not changed. However, once in a while my payment does not go through. My step-mom, my dad, and my brother's come out of the same account and there is no issue. My brother's ...
I can’t click the continue button to finish setting up my SIM and get the plan set up either. I was told to speak to so moderator but not shore who that is
Using an iphone SE. Tried sending pictures with my texts and it says MMS messaging needs to be enabled. Everything is turned on. What am I missing?
Please port my phone number from koodo mobile
I see calls from my number on days i did not use my phone. How do i contact support?
I have followed all directions that I could find to set up my iphone 6s, activated new account, sim card and put it in my phone. it still says no service. what am i missing?
Hello, I need a moderator's assistance to port a number from Koodo. Thanks
Hey guys, Since the dynamic payment started now my payment dates are happening before the end of the month, when I signed up for my plan i made sure it happened a few days after the first of the month, this is now not the case. How can I fix this? Th...
Hello, After I changed to Public Mobile service, all my incoming calls were forwarded and I am not able to receive all incoming calls. Though I changed a phone or switched off the "Call Forwarding" function in my phone, the problem still exists. I di...
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