Community

Resolved! Changing iphones

I have updated my kid's phone from iphone5 to iphone7.  Backed up her old phone, uploaded to "new" phone through itunes.  SIM card is now in iphone7, but when she goes on to her imessages her friends see her email address not her phone number as her ...

Resolved! Re: Payment/service issues related to auto-pay renewals

I don't even know my 4 digit code to make a payment using *611. Do you by chance know how I can do that?

Resolved! Referral reward

last week my wife purchased a plan, she used my referral number but I received no reward, can someone explain why?

Resolved! Re: Locked out of account

Funds are in the bank not taken our

Resolved! How do I get rid of my add on when I change my plan??

Resolved! Moving to a different carrier

I will be moving to Rogers in the next few days, not that I do not like Public Mobile I just need a new phone and this is the easiest and quickest solution. If I am moving during the monthly term: 1. Do I get a credit?2. Can I port my number mid mont...

Resolved! Self Serve Account, Autopay failures

So with all the tricks I usually use and suggest for Self Self account issues and logging in, now I see issues with my account. I got in, just tool a long time and there are 'blank out' areas. Here is hoping this is something to do with Public Mobile...

Resolved! cant change plans

I tried to change my plan yesterday before the autopay went through but when I go to thr change plans page it doesnt show my current plan or give me any options to change it. when I click on the more options link it gives me an error message designed...

Resolved! Silent voicemail messages - annoying!

I have recently started getting calls from random US numbers that leave a few blank seconds of voicemail. This means I have to keep checking voicemail and deleting these empty voicemail messages. It's time consuming and annoying! Some numbers are cal...

Resolved! New activation doesn’t receive calls

Hey all,New to PM, new activation today, migrated number from Rogers.Everything working properly except receiving calls. Outgoing calls, no problem, send/receive texts; data all work fine. Does this just need a bit more time? It hasn’t been long (alm...

Resolved! Mixed messeges

My renewal date is today.  Been a PM customer for nearly 2 years. I got a text this morning saying I had renewed and my referral, loyalty and autopay credits were applied. got another text about 5 minutes ago saying my payment was refused and my acco...

Resolved! Payment/service issues related to auto-pay renewals

There are a number of customers with payment issues this morning relating to failed auto-pay renewals.   It would be nice if Public Mobile or the @CS_Agent might post an update to this thread to inform the many users experiencing this.  No need for a...

Resolved! Unlocking phones from / to other carriers

Recently activated on PM in-store with a Telus phone (yes I know they're same network). Are these phones unlocked at some point or after a period of time. If one were to switch to another carrier altogether down the road, just wondering. Thanks.

Resolved! plan expired even though am on auto-pay

Is there a current problem with auto-pay? My account says it has expired due to non-payment but I am on auto-pay. I cannot use any of my services. Can you please advise.

Resolved! My phone is not working, it says I haven't oaid but I have auto pay and the payment went through.

Resolved! my plan went inactive this morning

my plan went inactive this morning, but i have autopay in my account. 

Resolved! CHANGING PLANS QUESTION

HELLO, I HAVE THE $35 plan now and have had since 7 Feb 2021. it comes with 2 gig plus 500 mb, plus there appears a 5 gig BONUS. MY NUMBER IS xxx-xxx-xxxx,  i only average 440 mb, and probably get this lower i know how to change the plan , and that I...

Resolved! My Plan went Inactive this Morning with Automatic Payment - April Fool?!

Hello,This morning I noticed that my plan is ''inactive'' when I tried to make a phone call.I was shocked since I'm doing the automatic payment every months. I went to take a look to my public mobile account and it say: ''Account Status: Plan Expired...

Resolved! unable to call out

just got set up.  cant callout. says i dont have long distance.   i am calling only local, my own house number.

Resolved! Friends Referral

Hi AllI bought a public mobile plan from Walmart and I was referred by a friend with a code to get referral reward but the guy did not put it as there was no  option available for him to put the code Now plan is activated and I couldn't get the rewar...