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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2315 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30304 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42076 Views
  • 185 replies
  • 29 Bravos

Self serve

HiSelf serve isnt working for me so i cant pay for my phone

Trev2019 by Great Neighbour / Super Voisin
  • 999 Views
  • 5 replies
  • 0 Bravos

All data used up within a few hours, since adding promo

My plan is 1GB/month, and I had some leftover data from the previous free data promo.Around noon today, I logged in and added the free 1GB from the More the Merrier promo.Now it's 3 hours later, and I have no data on my phone, and looking at My Accou...

Rmiskie by Great Neighbour / Super Voisin
  • 1585 Views
  • 5 replies
  • 1 Bravos

Name display

Hi,my daughter signed up with public mobile and she is using one of the old number. when she call her name display with old user's name.could you please help us to fix this issue. Thanks,TT

Tharshi06 by Great Neighbour / Super Voisin
  • 1253 Views
  • 5 replies
  • 0 Bravos

Auto Pay no longer providing $2 discount?

Like the subject line states, I registered for public mobile in October and was informed with auto pay I would recieve a $2 monthly discount, but this month it is not being provided. Was this discontinued?

cpnyenhuis by Great Neighbour / Super Voisin
  • 2170 Views
  • 18 replies
  • 0 Bravos

Holiday special

Hello,  i activated my account the day that your we're offering +5gb of data and I still haven't received it yet. how do I get it?

Nathanpero by Great Neighbour / Super Voisin
  • 656 Views
  • 3 replies
  • 0 Bravos

Resolved! Self serve not available?

2 pm, Wednesday,  December 4th and I am trying to access my self serve account. When I click on login button all I get is a blank white screen. I don't see any announcement in community of system outage. Is there a problem? Did foks trying to take ad...

Bigpointguy by Good Citizen / Bon Citoyen
  • 3800 Views
  • 24 replies
  • 1 Bravos

Unable to Access self serve

Unable to figure out which email was used for registration... When using "reset password.." it's unable to find an account with the specified email... Can a moderator please help.

Pythontowing by Great Neighbour / Super Voisin
  • 1186 Views
  • 9 replies
  • 0 Bravos

My account

Every time I try to sign into my account it keeps on going to a white screen where you can’t sign in what do I do 

Aneil9638 by Good Citizen / Bon Citoyen
  • 1600 Views
  • 11 replies
  • 1 Bravos

Connect more with 400 free international minutes

Hi All, There are just limited countries that you able to call utilizing this promo included:Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, Un...

Hmouda by Great Neighbour / Super Voisin
  • 532 Views
  • 1 replies
  • 0 Bravos

Resolved! Payment Due Soon?

I just received a text from 611:"Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have Autopay, please ignore this msg." I activated only a few days ago and paid once already. Why am ...

Ed404 by Town Hero / Héro de la Ville
  • 1489 Views
  • 16 replies
  • 0 Bravos

Stop auto payment

I need to stop my auto payment on my monthly account,  pay as you go ,but because I havn't created any account, since got the number ,l can't stop it .Now, the problem is that I am not able to create an account , because lost the SIM card  and for cr...

Honey2019 by Great Neighbour / Super Voisin
  • 1512 Views
  • 10 replies
  • 0 Bravos

Activation

This is not totally a question but maybe something that would be helpful to people trying to activate a sim. Do you insert the new sim before or after you activate it? Does it even matter when? I was looking for info on this when I activated my sim a...

Imvc by Good Citizen / Bon Citoyen
  • 1271 Views
  • 6 replies
  • 0 Bravos

I can't make/receive calls

I can't make /receive voice calls.I can send texts only. whenever I try to make a call, the network disconnects and reconnect after a while.I restarted the phone, did manual/auto network search and  removed the SIM but not resolved.Please help.Thank ...

tripoli110 by Good Citizen / Bon Citoyen
  • 1366 Views
  • 14 replies
  • 0 Bravos

Resolved! Where are all the 4G LTE plans?

It seems that all plans that include voice are now 3G.  What happened to the all the 4G LTE plans that were there previously?

seifufu by Great Neighbour / Super Voisin
  • 1645 Views
  • 9 replies
  • 0 Bravos

Resolved! Talk add-ons

how many minutes talk I could use if I purchase the long distance add-ons ($10) based on my $15/month plan

Resolved! Holiday giveaway adds-on

Just got the holiday giveaway adds-on (1GB free data and 400 min international call) in my account.1. Will these adds-on be automatically activate after I finish using my plan data and talk minutes within 30 days? I have the $25 plan.2. if I answer c...

cat2019 by Great Citizen / Super Citoyen
  • 5124 Views
  • 28 replies
  • 2 Bravos

Call/text issues after phone number change

Hello all,I am currently working with a moderator on this but was wondering if anybody else has experienced this and has any suggestions on what I can do while waiting for a response.I got my number changed yesterday since I recently got scammed. I d...

icestorm by Good Citizen / Bon Citoyen
  • 3043 Views
  • 7 replies
  • 0 Bravos

Black Friday deal

I signed up for the Black Friday deal which included the bonus data on the $35 plan but its not showing on my account, does anyone know when this will show on the self serve page? 

chevy4484 by Good Citizen / Bon Citoyen
  • 622 Views
  • 2 replies
  • 0 Bravos

No service after topping up

I topped up my account but now I can't use my line. What is Debit Charge? The payment went through but I later saw that $8 was deducted as Debit Charge, which reduced my prepaid amount on my account. What is Debit Charge?

Cleanbucks by Great Neighbour / Super Voisin
  • 908 Views
  • 4 replies
  • 0 Bravos

Resolved! no service

My renewal was last night but it did not take my payment only applied my rewards. Payment history shows the plan charge of $10 applied but not my $10 promo or the $30 other part of my plan charge. Overview says $0 owing and next payment due Jan 3rd 2...

Black Friday add on

i Received the Black Friday 5 gig add on and am wondering is it is a one month add on or will it continue as long as I continue with autopay???

Machz14550 by Great Neighbour / Super Voisin
  • 526 Views
  • 2 replies
  • 0 Bravos

Puk

My phones locked need puk number

Dallas1 by Great Neighbour / Super Voisin
  • 1459 Views
  • 8 replies
  • 1 Bravos
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