Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Callers have been unable to leave me a voice mail message when my phone is out of cell phone coverage (ie. I've gone to the cottage or I've left the country with my phone). Callers receive a recorded message "1UT1. The client you are trying to reach...
Hi,I like to change my plan to $10 per month
i dont understand the charges on my phone my plan is $35 and i was charged like $62 i dont understand these charges and how do i get if fixedSep 2, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$2.00Sep 2,...
I paid my money but I don’t see any reactivate button when I logged on
Hi, I have a 50 minutes per month plan but last month I also bought a 500 for $5 add on. Now I am almost out of my 50 minutes and I was wondering if my add on minutes would have rolled over to this month? I have only used 79 minutes from my add on. T...
need to pay my bill is there a place i can pay it
Hey, I'm wondering of where I might find some used phones, particularly aging flagships. I know about Kijiji, eBay, Amazon, Staples and Best Buy but I'd like to avoid these if I can.
I have never had a data plan, after the recent granting of 1G free data to my plan I decided to check it out. I turned on the data slider in settings, but no dice. Data has been credited in my PM account. Any ideas?
I just signed up, have sim card in, went through the sign up process, picked new phone number, did auto pay with credit card, my credit card shows pending payment of $44, my account shows $2 balance for auto pay and I have no service. Does this take...
I made payment so how long till I’m not suspended anymore?
Hey! I have an Alcatel, which is being used by me for over a year. Today I turned it on, and the first LED light is red. That has to mean there is no connection. I tried connecting and my device says that I am connected to the Wi-Fi, but there is no ...
I was setting up my mother n law with a new account everything was working as normal until the port over her Koodo Account is still active When I was activating auto pay in the last stack it was taking forever how do we know that nothing was charg...
I'm in Canada, but my tests won't send to a friend even though I can recieve theirs. Using an iPhone, and trying to send to someone who is in Australia. I also have the $50 plan. Thanks in advance!
I purchased this morning at a London Drugs location in Regina. This evening when I try to enter the 12-digit PIN number, I get a message saying this voucher number cannot be accepted. Please verify and try again. There is a reference number on the ...
It is absolutely ridiculous that PM does not push APN settings to a device and even more assine that you lock the APN settings so that users can't add them manually.I bought a new phone and can't use the data I'm paying for because of this nonsense. ...
I got new card today activated it when will it take place thanks ? due day is the 5th of Sept 2019 thank U
I just noticed that Public Mobile does not officially support the iPhone Sources: https://www.apple.com/ca/iphone/LTE/ and https://support.apple.com/en-ca/HT204039#usa I am just wondering why Public Mobile is not listed it seems like all the other pr...
I have just switched from Koodo, now my phone isn't a phone.
Hi,I have suspended my phone plan for time being as I had 30 dollars in my account and I was outside of canada for 2 and a half months.I messaged you and you told me to use lost and stolen service to suspend the mobile service.And told me to reactiva...
my $22 was not add to my phone
Hi Guys, My phone is LG G3 D852 and I have data plan. I can use phone for calling but can't use it for mobile data. It works well if use wifi. Can anyone know the reasons? Thanks!
Gave the wrong fido account number when setting up public mobile account 48 hours ago, is that why my service has not transferred over?
I was searching for an image of a Public Mobile SIM for another post I was working on and I came across this:I can't help but notice that the people on the SIM are the same as on the Public Mobile website: I ordered a new SIM a few days a ago and it ...
I was commenting on a post....and I had something to say. When i hit post "Authentication Failed" came up and the post disappeared. Is it possible to recover the draft? Or did I just have too much to say? Thanks
My wife and I are having issues with our service. We have both been on calls the last few days that have been over an hour and our calls are being disconnected automatically. In my call I called back the other party and they were unable to hear ...
Hi,I purchased the text add on thinking it would be for canada as I have a data only plan only to learn that it seems to be a us roaming one.Is these any possibility of buying a text add on for canada and not for the us, the website where you purchas...
Help unlock selfcare for new account setup and number port in Tried to sign up activate and port in one go but timed out many timesso I trusted I could port number in after but then could not access selfcarereset password 3 times never saw an email n...
Hi everyone, I bought USA data, talk, and text roaming yesterday ($35). I am now in the USA but none of it is working. I've checked:- Roaming on (yes)- Data roaming on (yes)- Reset network settings twice.- restarted phone - manually selected both att...
payed but non service
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