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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Self Serve Screen Blank

I forgot my password so did forgot your password option. They sent me a link to selfserve.publicmobile.ca and the screen is blank. Now even when I go to the home page of Public Mobile and click my account nothing... Blank. Please help

old phone logs

does anyone know if I can get old phone logs? If I look in my account it only goes back about 2 months. As part of a lawsuit I would like to see incoming calls from two years ago. Does anyone know if that is possible

Iphone 6s voicemail not working

I have been with Public Mobile for almost a year and I have yet to successfully open a voicemail. I have tried everything.. (reseting network, rebooting phone, resetting voicemail password) help please!

International calling

Resolved! International calling

I need to make an international call to Australia, how do I add that on?

Cant change my phone number over to another carrier

Resolved! Cant change my phone number over to another carrier

Fido tells me I cant change my phone # because it's no longer active. It seems active to me I can get into my account just fine. What do I do to allow fido to take my old number?

SERVICE, BUT CANNOT MAKE CALLS

I have service, but anyone I call, my entire Contacts List, the call will never go through. Every call is considered as being 'Long Distance' which it is not. Even then, my service is Canada-Wide which cannot possibly be Long Distance. I have been us...

Resolved! Order SIM card but have not received it

Hi,I ordered SIM card on September 4 but up until now, I still did not receive it. Can anyone know why? Did I do something wrong?

Resolved! locked out

Im locked out of my account. Don't remember the password. Don't remember the security question. Stupid chat bot was no help. Cant find a way to submit the request. Just want to update payment info

Resolved! Refer to a Friend

About referring a friend. What will happen if my friend no longer a public customer?

Just a thought.

The titles Mayor and Deputy Mayor etc.. Would it be a consideration to use Ambassador for any PM customer that has over 10 referrals? As we really are Ambassadors for Public Mobile as we do so much to help to get new customers to move over. I like ...

server error

Hi there!I'm a relatively new customer and tried to switch my daughter from Koodomobile to public mobile. That worked well with my other kids but with her it said server error when we clicked to finish the last step of enrolling. She can't log into...

Resolved! Monthly subscription

Hi, can I start my next monthly subscription early if im out of data for this current month?

Possible PM APN for data settings.

Editing was done by OP and content of the thread is now blank

Récompenses ne son pas appliquées dans mon payment

Re: Community Terms of Service & New Community Guidelines

I did click ? and it shows Simon like a bot. I did not get ticket after I enter my message. When will you issue a ticket if I have to wait for one? How do I know if I did send the message to moderator since I receive no confirmation from a bot?

No follow through from public mobile on text promise

Resolved! No follow through from public mobile on text promise

Public Mobile: Tmr wea??II said I'll be adding 100 free one-time Canada-wide minutes to my account on sept. 2. it never happened!

Data switchover

Hi all, I just switched over the Public and everything seems to be going fine except my data wont switch to Public from the previous provider. I have entered the APN and restarted my phone numerous times and it still lists my previous provider. My sc...

Resolved! lost service and cannot login to my account

My phone lost of service and I want to check the stautes in My Account, but I cannot login. Then I want to change the password, but it shows the following information."ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" How should I do now?

Data usage has increased drastically??

Hi community.i have been with PM for 2 years now and have generally been very happy until recently. Even referred my husband and friend over. i have 1 gb which has always been sufficient. However in the past 2 months I have ran out well before the ne...

Resolved! Data Isn't working on phone.

Been working fine forever but it just stopped working recently. the APN seems correct. Using Samsung galaxy s9+

Add vouchers

I ant added my payment please help I can’t use my phone

Resolved! Public Mobile keeps making my payment due date earlier than it should be

My due date is on the 17th. So why is it Public Mobile keeps bringing up that date earlier and earlier ? Now you are telling me it's due on the 15th which is basically taking days from my plan so charging me more for less service... that's not right

Resolved! Referral scam on amazon.ca

nothing to see here, please move along.

Resolved! Need Help with leaving a Standard Voice Message

When someone calls me the first thing, they hear is the standard "you have reached mailbox number...". Following this I'd like to setup a 'standard' voice message that indicates that messages can not be left - without my having to record my voice. Is...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Self Serve Screen Blank

old phone logs

Iphone 6s voicemail not working

International calling

Resolved! International calling

Cant change my phone number over to another carrier

Resolved! Cant change my phone number over to another carrier

SERVICE, BUT CANNOT MAKE CALLS

Resolved! Order SIM card but have not received it

Resolved! locked out

Resolved! Refer to a Friend

Just a thought.

server error

server error

Resolved! Monthly subscription

Possible PM APN for data settings.

Récompenses ne son pas appliquées dans mon payment

Re: Community Terms of Service & New Community Guidelines

No follow through from public mobile on text promise

Resolved! No follow through from public mobile on text promise

Data switchover

Data switchover

Resolved! lost service and cannot login to my account

Data usage has increased drastically??

Resolved! Data Isn't working on phone.

Add vouchers

Resolved! Public Mobile keeps making my payment due date earlier than it should be

Resolved! Referral scam on amazon.ca

Resolved! Need Help with leaving a Standard Voice Message

Resolved! my account is not working, i cannot log in

subscription

Sim Lock

stop credit card withdrawals and close account

Use available funds to renew subscription

Travelling to US on a Canada-wide plan