Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just sharing a deal; I'm not affiliated with the vendor (but happen to be on their mailing list, and have purchased from them before).Canadian Cell Supplies has had their Public Mobile SIM card at $2.99 for a while now (limit 2 per week), along with ...
calls sporadically don't ring on my phone, they just go directly to voicemail
Glad to see chat features finally enabled in Google messenger app. Wasn't working for me in the past, seems like it just started today. Now I can send/receive sms over wifi and get read receipts as well. Very much needed as I struggled walking around...
I purchased $25 pin number entered not accepted.I purchased $40 pin number entered by kids not accepted.Each receipt for money says card activated so it appears to rang through ok your site not accepting. Purchaed 8/13th/20 due Aug 27/20 on P Mobile....
HelloI am looking into the supported phone list but I am not seeing the most recent samsung phones. Can anyone confirm if this phone is supported? Galaxy A51 Thank you https://www.samsung.com/ca/smartphones/galaxy-a51-a515/
I tried to port my Bell Aliant number over to my Public Mobile account and it stated, Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete you...
Hi there, i spoke with an agent before to purchase my new sim card (i'm new to public mobile)and I've been specific about wifi calling, if not supported i could not change provider, he said that it was fully supported and to go further i mentionned m...
I’m I-Phone 8 user.And I only use wife.I’ve never used data.I always turn cellular date off. But when I checked my data usage, I spend 4.353mb.How do I stop using data?
I have been a public mobile user for years, have been on autopay with the same credit card for years. Today my service was cut off for no reason. Tried to pay just what was owed via credit card and it wont accept my payment - it says it cant verify...
I haven't done paying my payment for 90 days therefore, I lost my phone number. So I bought a new Sim, but I couldn't connect my phone number back. My question is, How can I reconnect my former number again?
Hi there, I ordered a new sim card Aug 4, but it still hasn't arrived.I tried to create a ticket, but I don't have the order confirmation number, so it looks like I can't create one. The order should still be linked to my email addy and my address. W...
Hello, Does anyone know whether the Motorola Moto G Power or the Motorola Moto G7 Power are compatible with Public Mobile? Thank you!
HiI just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wonde...
new number otp to my account
it says to contact provider for the unlock pin, I tried 1234 and 0000 and it says pin error.
add a new sim card on my account
Hi, please help me. This new billing cycle (nothing changed with my package) I am no longer able to send or receive images from anyone cell phone other than an i phone. Help?
Hello, I recently ported my number to Public Mobile. My connection keeps disconnecting from the network and I am not able to use the phone. Samsung S7I have tried all thisswitching off my phone and turning it on.changed my sim card to a different pho...
have phone 3 months now.when i call my cell ph from my house ph my cell does not ring an the call is sent directly to voice mail. Y!
I've noticed that the region of Quebec is the only one which does not have picture messaging in the 15$ plan. Is this for real or is it an error? I've tried to picture message and it doesn't work..I'm in QC..and disappointed.
I changed my plan but my account is suspended. Its at zero dollars. How do I fix it?
Hello new to this Community. Maybe you can help with an issue I am having. Went to Fla. in March and got some Data add ons. I added these "add ons" twice while I was there. Now, it seems as if they are taking this from my credit card every month. How...
Hi Guys,I know the autopay with your credit card has troubled many of us. Here is my story:- Before August 15, I set up autopay with my credit card (RBC Cash Back MasterCard) for autopay and it was successfully added. - August 15, my phone service wa...
If I change (on my next renewal date) from my existing $40/month plan, with a couple of add ons, to the $30/month plan, will I lose my add ons or will they carry over to my new $30/month plan?Thank you
Hi.I'm new. The account has just been opened yesterday.I specified the referral code of a family member (xxxxxx) without success when activate SIM and open new account. (keep telling me "please enter the referal code" even the code is retype many ti...
Hi there i just ordered to change my plan but I’ll reach it till next cycle which is September 5th. I wonder how can I change it right now because my plan is basic which has 100 minutes and is done already. So, I have to call some governmental phon...
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