Community

Resolved! To delete add on

How to end add on.?

Resolved! Account Locked

I had the wrong password in my auto fill, did the reset thing,  and somehow managed to screw that up, and now I've gotta talk to public to unlock sooo help?

Resolved! How do I port my number from Bell Mobility now that I have my PM account

Resolved! I changed my number twice,can i change it again or is there a restriction.

Hi,the first time I changed my number was because the number was not working. The second time I had to do it in hurry adjust chose a random number, now when I go to select aa new number and select it says phone number change failed.

Resolved! phone comptability

hi...have iphone 5 and motorola moto e5 play; do not see them in list for LTE 4. Can they work on the network? Thanks

Resolved! Can’t talk but have talk feature

So. I fail a number and Public tells me I don’t have talk as a feature. But in my account it says I have it?

Resolved! Plan Expired, Payment Declined, Can't Call Credit Card Support

My Auto-Pay payment was declined today even though I have more than enough funds on my credit card. Now I cannot make a payment and also cannot call out to reach my credit card issuer. Please advise.

Resolved! Received text message with wrong due date

Good morning,  i just joined Public Mobile about a week ago at which time I paid for the month and set up auto pay. I receive a text this morning indicating that my next payment is due on May 1st. When I log into my self serve account it says that my...

Resolved! Wanting to change public mobile account phone number to another existing public mobile account phone

Hi there I am wanting to change my current public mobile account phone number, to an existing public mobile accounts current phone number. I have both SIM cards and reason for wanting to switch is my business number advertised is registered to one SI...

Resolved! Recipt against bill payment

I am unable to find out how to generate an itemized bill within my account for tax purposes? Any help?

Resolved! No phone service

Hi, my husband and I use auto pay for phone service monthly, but yesterday service was suspended due to insufficient funds. I use our credit card with auto pay. I have not had a problem until now. 

Resolved! Data Not Adding Up

Got a notification that I’ve used 75% of my data. My plan just renewed on April 20 and haven’t been anywhere except work and home so was surprised.  When I check the summary it says I’ve used 5103 MB of 6164 MB but when I check usage history it only ...

Resolved! Positive acount balance but account is suspended.

Hello, I manually topped up my account that got suspended this morning. Is there a delay on reactivation? I have had this phone number for a while now and forgot all information regarding the account (4digit pin, email and etc). My old credit card ju...

Resolved! Plan Deactivated

I was paying my plan automatically on my credit card. My credit card was re-issued due to fraudulent charges. Thought I updated my account with Public Mobile...appears my account was suspended and I received NO notice there were issues with my pay pl...

Resolved! Are Canadians avoiding Bell, Telus and Rogers by getting U.S. phone plans?

Canadians are avoiding Bell, Telus & Rogers by getting U.S. phone plansAsk a Canadian about their smart phone plan and you’re typically going to hear an earful about how they’re paying too much, especially in comparison to the rest of the developed w...

Resolved! Cant log into self serve help

Im trying to login into my self serve and that said that my acount was desactivated and I cant reset my password an error message said that the acount was desactivated . I need to pay my bill by tonight. 

Resolved! STILL NOT ACTIVTED FOR A WEEK

 when i port my No from  fido,for a week after transfer , the Fido no is not in service and PM give a tempery No. the tempery No is able to call in and out .while the fido no is out of woking   

Resolved! How to port number and keep SIM active?

If I port my number from PM to another provider, how can I still keep my PM SIM card active (with any random number)?

Resolved! SIM Card full?

Hi, a newer customer here. I have not many text messages but already I keep getting messages that my SIM card is full? This is a tiny amount - is there a way to uncap this? I've never had a phone that told me this, I used to just accumulate text mess...