Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Data

New to pm .why do I start with 5 mg on my account at the new cycle. Ugie

ugie by Good Citizen / Bon Citoyen
  • 712 Views
  • 5 replies
  • 0 Bravos

Charge after switching

I switched from Public Mobile to Koodoo before my public mobile plan expired. However I was still charged by Public Mobile. I cannot have access to my previous Public Mobile Self-Serve account so I cannot check why I was still charged for. Please adv...

Rachelwmin by Great Neighbour / Super Voisin
  • 463 Views
  • 2 replies
  • 0 Bravos

Word out

Too many smart people here!!Ya'll just wanna pay nothing for service..

H3rnandez by Good Citizen / Bon Citoyen
  • 526 Views
  • 3 replies
  • 0 Bravos

Resolved! Service

I’ve bin with pb for a week I love it so far   How can a guy get money of the bills doing the community thing?

Kh69 by Good Citizen / Bon Citoyen
  • 754 Views
  • 3 replies
  • 0 Bravos

Resolved! Port is not complete

Hi everyone, I just recently ported to Public Mobile on Wednesday, and ported my number from a previous provider. It said it was completed on self serve. received a couple texts from Public Mobile to complete port and contact them but I guess its onl...

FrancisC by Great Neighbour / Super Voisin
  • 1233 Views
  • 7 replies
  • 0 Bravos

Resolved! changing plans

If i change a plan to 30 day plan from 90 day plan with 1 month left on the 90 do you get any refunds back for the remainder of the 90 day plan?

tankrd by Good Citizen / Bon Citoyen
  • 685 Views
  • 2 replies
  • 0 Bravos

Flash sale

Invite your friends and family to public mobile flash sale Oct. 20 to 21Free sim + 1 month free of service,  time is running out. 

H3rnandez by Good Citizen / Bon Citoyen
  • 486 Views
  • 2 replies
  • 0 Bravos

PUK code Issue

Have been trying to get PUK code and sent out 4 emails and yet no one responds.Very poor customer service from moderators. Wish it would be faster service 

Mukeshanna by Great Neighbour / Super Voisin
  • 597 Views
  • 5 replies
  • 0 Bravos

Resolved! Telus, PM, Koodo competing with each other - why?

This is getting a bit confusing - same company fighting against each other to get new customers. Cut and pasting yet another offer - this time from Telus.TELUS Offer: We have an exclusive data offer just for you. Get 3GB of data for only $10/month or...

BEER by Town Hero / Héro de la Ville
  • 1104 Views
  • 4 replies
  • 0 Bravos

Resolved! vouchers

on a 10 dollar plan got a 20 dollar voucher cause 10 not available at kiosk  self serve says only good for 30 days why not 60

scapper1 by Good Citizen / Bon Citoyen
  • 635 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring from Fido

I have a public mobile sim card and my present Fido monthly plan renews on the 26th of each month.  Would you recommend I switch on the 25th to deactivate fido and bring my number over to public mobile?

Don_Hall by Good Citizen / Bon Citoyen
  • 1226 Views
  • 6 replies
  • 0 Bravos

probleme de mms

bonjour  je n'arrive pas a envoyer ni recevoir des messages mms 

guy1 by Great Neighbour / Super Voisin
  • 375 Views
  • 3 replies
  • 0 Bravos

Resolved! Number Porting

Hi,   Re the current promotion offer of Oct 20-21 2018. If someone avails this offer, can he delay porting the number for another two months or so: if yes, would there be any charges porting the number later.  Thanks 

sa7375 by Town Hero / Héro de la Ville
  • 970 Views
  • 7 replies
  • 0 Bravos

Transferring my number issues!

Hi, I signed up with Public Mobile yesterday, they gave me a new number. But I wanted to transfer my old number but the person in store said: I couldn’t. I went home and learnt that I could transfer my number. I followed the steps and only added my p...

madisonr by Great Neighbour / Super Voisin
  • 784 Views
  • 7 replies
  • 0 Bravos

So happy!

Before finally making the switch to Public Mobile, I was with Virgin. I had a sixty dollar pre-pay plan that cost me $60 a month for: 1GB of data, 250 minutes local only, unlimited canada wide text (but pic messages cost 0.50 more to send) and then y...

Invalid SIM after Unsuccessful Purchace

I tried to activate my SIM and went through no problems to activate it, until my internet crashed when I pressed confirm on my payment info. After that, it kept saying Error 404 until I backed up to the first page, where it then said "Invalid SIM" af...

fatty11545 by Great Neighbour / Super Voisin
  • 950 Views
  • 8 replies
  • 0 Bravos

Resolved! Having trouble getting my phone to work.

Hello I'm having trouble getting my Samsung S5 working on the PM network.  My phone is unlocked and currently has a sim card from Bell and I'm located in Kenora Ontario.  I bought my PM sim card at a Walmart in Winnipeg MB and registered it on the PM...

Ruggybuggy by Good Citizen / Bon Citoyen
  • 1143 Views
  • 36 replies
  • 0 Bravos

Country Lock

Im going to Korea for a month this December and will buy a sim card to use my phone in there.How do i know if my phone is locked or not and if mines locked, how can I unlock it? 

totosunhee by Great Neighbour / Super Voisin
  • 636 Views
  • 3 replies
  • 0 Bravos

How do I become a retailer in my Community?

I just moved to a new city and the local walmart shop doesn't sell PM SIM. I am looking at the business opportunity of becoming a local retailer for PM SIM and rechard cards. There is also the thought  of a meetup group to discuss and solve common cu...

voya by Good Citizen / Bon Citoyen
  • 799 Views
  • 6 replies
  • 0 Bravos

Half a month payment! Please help me!

Hello, I have enjoyed PM service until now.But my only concern is I will leave Canda January 15th.My auto payment day is the last day of the month.Can I pay only half a month of January?I am currently using $40 per 30 Days service...

hete10056 by Great Neighbour / Super Voisin
  • 617 Views
  • 5 replies
  • 0 Bravos

refered a friend

Hi,Today I have referred a friend to join PM, but he forgot to tell the associate in Walmart my number.Can you please help me add the rewards to my account?Thank you.@CS_Agent

Tino_M by Great Citizen / Super Citoyen
  • 459 Views
  • 2 replies
  • 0 Bravos

I want to disable my account.

 Just what it says on the tin.  Long story short of it is, after 5 years of good service from this provider, I changed which credit card I was using for autopay and it started trying to charge me every 10 days for a 30 day plan. After months of fight...

Resolved! Invalid SIM Number - New Plan Activation

Hello,  I have bought a new SIM card from WOWO Mobile at Scarborough. I am having trouble when trying to activate the simCard. After filling the form, and hitting Continue, the Page gives me an Error " Invalid SIM"  Please Help me Thanks in Advance

sravkuma by Great Neighbour / Super Voisin
  • 1083 Views
  • 6 replies
  • 0 Bravos

I accidentally deactivated my phone number (Urgent!)

I have two public mobile accounts, one with my old phone number and one with a temp. I accidentally transferred another old phone number to the number that I wanted to keep, and now it says that the number can't be transferred back to me! HELP!!!

dalenavo by Great Neighbour / Super Voisin
  • 609 Views
  • 3 replies
  • 0 Bravos

Resolved! Mod team haven't responded in a month

I've been having an issue with dialing calls ever since I switched over to Public Mobile in September. I made a forum post and sent a message to the mod team a month ago, but have yet to hear back. Is this normal and have you guys experienced this? S...

Kevin96 by Great Neighbour / Super Voisin
  • 832 Views
  • 5 replies
  • 1 Bravos

Tried upgrading my plan to LTE!

So I just had my account debited for the 90 day autopay, a couple of days ago. There was no payment due again until January. I decided tonight that I wanted to change my plan to have LTE instead of 3G. The selfserve area of the site made it look very...

paulcousins by Great Neighbour / Super Voisin
  • 288 Views
  • 1 replies
  • 0 Bravos

data not working

i have a plan with 500MB data on iphone 6s, and i am not able to use my data. usage is 0MB.what can i do to use my data?

_rupampatel1 by Great Neighbour / Super Voisin
  • 343 Views
  • 2 replies
  • 0 Bravos

Activating Ontario number in Manitoba

I have moved to Winnipeg from Toronto and would like to switch to Public Mobile keeping the same Ontario number. Can I go to any Walmart or London Drugs location and transfer and activate Ontario plan? Also, will I be able to take advantage of activa...

Pallav13 by Good Citizen / Bon Citoyen
  • 1180 Views
  • 19 replies
  • 0 Bravos

Resolved! Re: Loyalty reward applied after 1 year and 3 months

Hi there, My plan: $120 per 90 daysStarting time: November 2016Loyalty reward: $3 Loyalty reward should be $6 if I undertand the rule correctly and $9 after January 2019 It doesn't appear I have a legacy plan. Am I missing something?  Thanks in advan...

970151 by Great Neighbour / Super Voisin
  • 802 Views
  • 4 replies
  • 1 Bravos

fixing the auto payment mess PM seems to have created

ok first make sure you do a manual payment and activate your plan (most have done this only to find themselves unable to use there phones) next go to report your phone lost or stolen deactivate your account wait a few minutes the report your phone fo...

tobey by Good Citizen / Bon Citoyen
  • 624 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.