Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've looked through the forums and haven't been able to find this specific issue. So I live right on the US border, and I'm currently on the $35 plan since that covers my usage needs. However, my service is somewhat spotty at my house. I've done all ...
Please help! I’m locked out of my account. I tried to regain access but 3 different times and no email came to my email address. Also my security question even tho I answered correctly, didn’t work either. I’ve been locked out for a while now. It sai...
I would like to swap my number with my wifes account, both are on public mobile, how can I do this without loosing the number or plans?
Just wanted to send a big thank you to the Mod team for their quick service on an issue with a new activation. I ported our land line number to a cell phone and I knew it was going to take up to 72 hrs for things to happen. It was a Telus land line a...
Hey everyone,I received a missed call/voicemail notification on my phone. I have a data/talk/text plan ($50 per 30 days - 8.5GB) that should include voicemail. But when I dial 1 to access my voicemail - a Public Mobile message says 'talk is not inclu...
I did not receive the amber alert dated October 1, 2019. So public mobile members receive amber alerts?
Just wondering if anyone else is having the same problem ..I call my friend ..were chatting .. my friend is not saying anything..Next thing she’s calling me back ..asking why I disconnect her ..i’m Like I thought you disconnect me ..in a 2 hour chat...
Hello. I believe I am being overcharged. Please help.The details follow:Public Mobile Invoice/Charge (from Transaction History on publicmobile.com): $10 - 30-day plan, talk+$15 -1GB at 3G Speed (should be a basic text add-on, is something wrong here...
Please help
I am new to Public Mobile, activated my phone today. I have an IPhone 6 and was assigned a new number by PM. I have activated my account but am having trouble setting up data on my Iphone 6. When I go to cellular data network my only options are for ...
If I purchase 200 minutes for U.S. calling, do I have to worry about roaming charges while I am there? (my plan is in Canada)
I need to add my data in Canada. What is the cost?
I wanted to port my Koodo number over to Public Mobile. PM required me to get a new number first. So I picked a number. The phone worked and the number I picked was displayed on the phone.Next, I transferred my Koodo number over, the system said it w...
I suspended my service, but will have to buy a new sim card for the phone I purchased.Can I resume service and give number of sim card?Should I get a new phone number, or keep old one?
I'm trying to add a different plan starting today how do I do it?? My 40 dollar 1 does not end till Oct 18th but I want to change it today
Why isn't my phone working? Been with PM for over 3 years and as of yesterday no service???
Calling and texting works. Data/MMS does not What I have tried so far:- setup APN (and triple checked all settings are correct)- reset network settings- factory reset device- restart phone Hardware info:- lg v20- hs997 (Sprint variant)- unlocked I'...
This is an emergency!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!My card is expire and i can't get into my account to change my imformation.My account has been locked out!!Thanks!I ask for help almost 1 month, I can not log...
I cant figure out how to activate my account. I activated Sim card and checked compatibility on the website get started section. Also set up new APN in settings...I cant send or receive texts or calls and only have wifi right now. What do I do?
Hi Everyone, I set up my voicemail and was prompted to record my name, then a personalized message. I managed to change the personalized message to an automated one, however voicemail still begins with the recording of my name, before the system mess...
Hi, someone let me know what happens when I exceed my plan data limit ?
Hi There, I have a Samsung Galaxy J1 2016 Sub-model : SM-J120W but I don't see it in the list of submodel compatible with Public Mobile: > Sub-model compatible: SM-J120F,SM-J120F/DS,SM-J120G,SM-J120G/DS,SM-J120H,SM-J120H/DS, SM-J120M,SM-J120M/DS Doe...
Recently when I checked my master card statement, I noticed that I was charged twicefor the same amount on September 15,2019. Will you look into this matter and reply ASAP. my phone number : edited by computergeek541: personal information remo...
Hi all, How come there is no 2G data plan available ?
Hii, I recently moved to PM from Fido. I started with $50 plan and later chose the option to downgrade to $40 from the next billing cycle, since it wasn't prorating the amount. The billing date and the amount is shown below, I am on Auto-pay, so I w...
I recently changed a plan to $40 for 30days. But After i changed it and paid the $40 the plan didn’t work. I can’t make phone calls. Anyone had this issue before? How can this be resolved?
The subject says it all. Note that, for at least a year before the current issue, I have had NO, ZERO, NIL problems with autopay. For the past two months, my CC payment has been rejected. For the past two months I have gone in and deleted existing (...
So I just signed up for the $25 plan here at Public Mobile and I thought I would at least know what the phone number calling me would be but, when I do get a call it just shows the number 999-999-9999, is this normal or is there something wrong?
The Wrong plan was added to my account. How can I change this quickly? Please help!
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