Autopay is on and account is "expired" one day early

[artblund]

I have had this account for my daughter for almost a year, on autopay. The billing cycle ends on the 14th and the autopay pays on the 14th. Today is the 13th and she cannot use her phone--I went onto the My Account page and it says "Account Expired"... Why is it expired one day early? She has not gone over any of her plan limits. PLEASE FIX!!

[gpixel]

@artblund 

you need to manually make a payment. public mobile is not a monthly plan it is a 30 day plan. which means your renewal date will change from time to time depending on how many days are in that month.

login to self serve
click on "payment" tab
click the "preferred payment type"
choose "other, enter the desired amount" and manually type in your total plan amount and make a payment. 
go back to your "overview" tab and click the "reactivate" button 
restart your phone

If you value the reliability in your service I suggest you don't rely on auto-pay and manually pay ahead of time. preferably 30 days ahead. or you can pay 3 months or more at a time if you prefer.

auto-pay is not reliable... just take the free $2 and 500mb and pay ahead of time

[esjliv · Accepted solution]

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@artblund wrote:

I have had this account for my daughter for almost a year, on autopay. The billing cycle ends on the 14th and the autopay pays on the 14th. Today is the 13th and she cannot use her phone--I went onto the My Account page and it says "Account Expired"... Why is it expired one day early? She has not gone over any of her plan limits. PLEASE FIX!!

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@artblund your post all seemed normal and explainable until the RED portion?

As others have already posted...

IF YOU still have services - this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is the day of the renewal now - July 14th, then perhaps Autopay failed.

1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

If this was an Autopay failure, I would let the Moderators know. And, also ensure all rewards were or will be provided to you.

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

[LurganIeUk]

That's normal for the night before renewal. 

Check this out...you may find it handy.  https://productioncommunity.publicmobile.ca/t5/Self-Serve/Bugs-quirks/m-p/545887#M42286

[Anonymous]

 @artblund : Are the services still working? What is the date at the top? Be aware that the terms are 30 days...not a month. So it slowly drifts up as time goes by.

[softech]

@artblund   Account Expired does not meant Account Suspended.  this is actually normal on the night before renewal date.  Basically at 9pm eastern on the evening before your renewal date your account will show expired.  Then around midnight, they will start applying the rewards to bring down the outstanding amount, and later in the morning it will trigger Autopay for the rest of the balancce

So, you mentioned your daughter cannot use the phone, what exactly she cannot use?  no voice no data?

Try reboot the phone.  If still not work, tell us what is showing on top of the phone screen, does it show Public Mobile?  and what is showing for Signal Strength?