Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just submitted a ticket and I got the confirmation that it was submitted but when I click on the button that says "View a copy of my ticket" I don't see anything. Where can I look to find a copy of the ticket I just submitted?
My dad very recently bought a used Apple iPhone XR for my sister for 369$ + tax. I just checked today that the price has been reduced to 279$. Is it possible to get a refund of the difference of price. I know I can return it for a full refund and the...
Hi how do you cancel auto payment?
My 2g data started Aug 16. Most of the days from Aug 16 to today I have been on wifi at home or work. Today I received a text message stating that I have used 95% of my data. I checked my account on my cell phone and it showed all 2g used. I then log...
Hello, My friend activated her SIM card with my reference code on about Aug 7, 2022. She switched from Freedom Mobile. Today is Aug 24, 2022. I still haven't seen my refer-a-friend reward $1/mon. I did have a renewal/payment already since Aug 7. And ...
Hey I am setting up a new PM account for my daughter. Thought it would be easy..but does not seem so. We have the unlocked phone..the new public mobile sim and a PM prepaid $20 with PIN to get her started. She only needs the $15 plan which is perfect...
I was supposed to have the 2.5 gig bonus promo for sighting up was giving to me and now is no longer there was supposed to be there untill plan changed or untill canceled……I am looking at the student plan and if cannot give me what I had before would...
I purchased a CPO iPhone from PM about two months ago. Everyone complains that they can’t hear me very well. I can hear them fine. But they all complain they can’t hear me. I was instructed to take it to Telus to have them look at it since it’s still...
Hello, I understand that with a PM plan I can't receive any text messages while I'm in a non-US country with no roaming plan. If I'm there with no service, and Canadian numbers send me text messages (not over wifi), will I receive them once I return ...
Hi, I just found out about the Public Points program and was wondering if it is worth it to give up my current rewards. I have been with Public for a few years now and my rewards have accumulated to quite a bit. I read that if i join the Public Poi...
I’m in New York City and I have paid for US data but the connection is terrible and I barely ever can access the internet. This has been extremely inconvenient and terrible, especially seeing how I am paying for this service that is only sporadically...
Why have you not fixed this problem after I creating a ticket (twice now) ? And this is not for post but for the CEO or assistant of Public Mobile (Telus) to address. Please respond to my email address
Currently there are several CPO phones on sale and an extra $30 bill credit incentive. Offer available online only. Effective August 24, 2022 until September 6, 2022 11:59PM ET. Offer available to existing and new Public Mobile customers. Offer l...
Hello,I forgot PIN for my SIM card. Could you help me?
i lost my phone with my sim card and i ordered a new one, i can sign into my account but i get an error message when i try to reactivate my account, i think im on auto pay and so it should reactivate by itself but for some reason i cannot change my ...
I am doing some travelling next month and want to increase my data for that month, can I change a plan for a month, and then go back to my old plan again, ?
Can’t change any account information keep putting in the new sim number and it keeps clearing after I press save changes.
Hi yesterday I bought new No from of public but I am unable of getting incoming call only outgoing call are there Please suggest what to do
I reset my password,but it show incorrect password, or email address.
I purchased a phone on June 5th and was sent the wrong colour and it was also defective (it turns off randomly while I'm using it...sometimes in the middle of a phone call). I tried to contact public mobile to return it but did not get a response. Af...
When you suspend your account for a few months of the year how does that affect loyalty rewards?
I currently have an Android (Samsung) phone and am curious if I purchase a refurbished iphone from Public Mobile if I can use the same SIM card as the Android or will I have to get a new SIM?
HiI just ordered an Iphone 11 online through the website for 519$ and 2 days after, the same phone is 428$ !! Should I return the phone when it get to me or could I receive a credit for the difference?policy is return free within 30 days…
Hello I need to register online and it’s says I need help from customer service. I need this in order to cancel autopay
i am 10 days without my phone i am wanting the puk number and pub;ic mobile has taken 10 days of my money with no resolution.
I visited US at the end of July, I purchased the data only roaming at the beginning, and it worked well in first few days. then I started not getting data service, and it's very hard for me to contact forum for support without data as I was in a rura...
I bought a certified phone off Public Mobile, but don't need it and want to return it. The return form asks for the Phone IMEI code. To get this, it looks like I have to set up the new phone and transfer all my information to it. I don't want to lose...
I switched from PC Mobile to Public Mobile three weeks ago. I can only send and receive texts to people on the Telus Network. I cannot receive or sent texts to people on Bell, Virgin, etc. I can make phone call to t
I'm currently on the 15$ plan and I'm benefiting a lot from the previous reward program which has brought my plan down to 6$/mo. I'm thinking that I might benefit from some more calling minutes and mobile data (I currently have to buy a data add-on e...
