Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service auspended

Resolved! Service auspended

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

Resolved! Cannot view or change plans

Hello, For both me and my wife, when we try to access the Plan Details we get logged out. When we click Change Plans, the current plan is blank and there is no other plan we can change to. What is going on?Notice that the current plan still works (I'...

Can't make a payment through visa creditcard and debit card

Try to make a payment through visa creditcard and debit card but not working. Transaction is unsuccessful. The cards are fine, just did purchases somewhere else. Payment due tomorrow. Is there someone can help? Otherwise will have to switch to other ...

Not showing amount due

I have tried to pay my phone bill but it will not show me the amount due which is causing it not to allow me to pay my bill

Resolved! Trying to Reactivate suspended service

I have tried to "reactivate" my services and keep running into a loop. I have paid the amount due and now shows a $0 owing. Now when I try to reactivate it takes me to the payment page where $0 is owing. It also says my plan has expired. I had los...

Community Reward

Resolved! Community Reward

Hello....I am wondering if someone can explain to me how the community reward works and how to earn the reward??? ThanksPhil

Resolved! account

I've lost my login info and cant get into my account. I don't know the answer to the security question. I just want to find out my account number.Help

Auto-pay not working?

This morning I woke up to no service. I went and checked my account and it says:"Reactive Current Plan. Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to react...

Resolved! Help with spouse's account

Hello! We have lost my wife's self-service account password (and answers), and currently can't recover them. Unfortunately, this has happened while we're moving provinces, and the credit card on the account is expiring soon, as well as her current mi...

100 minutes plan

Resolved! 100 minutes plan

Hello, My friend has registered for the 100 minute plan and he is saying that for some reason it ended so fast and that he didn't really use alk the minutes. how would he know if there is an issue with the service. it feels like it's not really count...

Resolved! Re: Problems with voice and text messages

I have Redmi note7 android and exact problem today...what did I do?

Resolved! Recently Signed up and Am No Longer Receiving Calls or Messages.

A couple days ago I switched from Rogers to Public and transferred my phone number over as well. I was told by a Rogers employee that transferring over the number would effectively cancel the account and that I was all set. Now, I am able to call oth...

Resolved! voucher is not available.

I purchased some vouchers about 6 months ago, recently when I try to use it, the system shows that the voucher can not be added, need to verify, May I know the reason to make the system show this message? thanks.

Resolved! Pin not working

Pin not workingPurchased a pin don’t remember my email or my passcode

Resolved! rearding my public mobile account

my public mobile account has been blocked i am trying to do everything to get it back and i called *611 so many times but i cant reach to an actual representative to talk about my account if anybocy can help me please.

voice message

I can use my phone to call others, however, when other people call me, it always goes into the message box, why

Resolved! My Pin Numbers (PROMOS) aren’t working!?

The last two times I went to Walmart to buy a top-up card both of my codes didn’t work. It’s so difficult because customer service just asks so many identification questions. They could just see who used that last voucher and who’s account it was on ...

Resolved! My self serve is locked out

Hi i need to reset my self serve password it keeps saying I'm locked out.

Confuse

Hi! I would like to ask how to activate my newly bought public mobile sim card using my iphone 11? I have chosen a plan, reset the network and it does not seem to be workinng. I can't receive a call and make a call out. Please help. Thank you very mu...

Help

Resolved! Help

Iphone not activated 6hrs now …virtual ppl no help..so confused…was with Koodo wanted to take my same# with me for Public…i have no service at now koodo closed acct with an email and my phone now says not activated could take time…public already char...

Resolved! updating my Visa credit card

I am having a hard time logging into self serve to update my New Visa Card. I do not remember my password. I tried creating one in the community and It is not allowing me to log in. I am down right fed up with this thing.

Got PM text mesg to "make an update to ensure uninterrupted service"

Resolved! Got PM text mesg to "make an update to ensure uninterrupted service"

But there's no indication of what needs to be updated. Since I recently got a credit card with a new expiry date and new CVV, it's almost certainly those fields that need to be updated. But there's no way to directly update those fields - so I went...

Resolved! Service not working suddenly on iPhone 11 & 12

Yesterday, all of a sudden my service stopped. I use an iPhone 11 as my main phone and it worked fine for months since I joined PM. All of a sudden yesterday the network says: phone not allowed. - I've contacted PM Support as well as Apple. - I've al...

cannot call a number that is "blocked for security reasons"

Resolved! cannot call a number that is "blocked for security reasons"

I am trying to call an insurance company in England to make a claim. I have paid for the "add on" to do this, and I'm using the correct prefix to exit Canada and reach England. Calls to another English number are working, but for this one, I receiv...

Community

Forum Posts