Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’ve purchased two data add ons and neither are appearing in “My Account” even though payment has been taken for both purchases. When I’ve added data before it’s always popped up straight away.Any advice is welcomed. Thank you
Hi, I cannot seem to access my account. I have reset my password numerous times but everytime I login it fails and says error logging in. I have had to create a new account to ask this question and this is the only support available to me. I have a p...
I cannot open pictures sent to me nor send out pictures. I get the MMS message which has a download box with file size but does not open. ERROR:NETWORK ERROR OCCURED pops up. I have tried many APN settings variations based on info I have but no go....
Is there anyway to dispute a charge. I haven’t used The phone plan which they can see and they have charged me for next month even though I disabled auto pay multiple times
Just payed 40$ after an account suspension and nothing is being activated after it said account successfully activated how do I get a refund
i'm currently on the $25 and want to upgrade to $35. It says...Oops! You do not have a sufficient account balance for the selected plan. In order to proceed with the plan change, please add funds to your account or select a different plan. Your curr...
Trying to register multiple SIM's for a set of phones, unfortunately it seems as though we can only have one SIM per account, one account per email meaning that I need to set up multiple emails to get my SIMs online? Is there any way to have 7 SIMs o...
I add a $5 dollar to my account last name night but still when I want to call someone I receive message that my limitations call was ended.
Hey everyone. Back in May I got a new Blackview A80 Plus and for a while everything was amazing. Then one day call quality went to garbage. Where I used to be able to make calls from anywhere in the house, I was now only able to use one tiny area ...
Hi, I recently used the US Roaming Talk+Text+250MB Data plan, and it worked wonderfully. However, I'm now travelling again for work and will be gone for more than 10 days, and I will almost certainly need more data than 250MB. I can get the extra dat...
If I add a voucher to my account will my monthly payment deduct from it or of my credit card
The website says 1Gb with the $25.00 plan. How come I'm only offered 1040 mb in my account?
I recently switched to a different cell provider and ported my number over. I want to go into My Account to turn off automatic payments, so I am not paying for 2 plans at once. When I created My Account, I used a password manager, however using the m...
Hi all, Thanks in advance for your help. I am a long time Public Mobile Customer. I recently changed my plan to the one below, effective August 16, 2022. Since then, I have never seen 4G or LTE on my phone (when I previously did have LTE). It's alw...
Trying to fill up my new account with my address and no Surrey in the list.
I have been with public Mobile just under a month what a improvement love the unlimited picture text and even a little bit of data is great I have found every thing running smooth
I changed plan from 3g to 4g 20gb $55. But why my account still show the old plan. I choose change now.
How much they charge for international Call out side canada if you had only the simple 100 min 250 mb 15$ membership active ! ???
Unauthorized charge to my credit card
This has happened a few or more this year where my data hasn't work for a few day and than other times is doesn't work fo hours and I have message about this and ask for a refund on my account and have not got anything done about this so if it doesn'...
Is it free to change your number or dose it cost and if it does how much to do this.?
I was wondering if the reactivation of an account is currently taking longer than the stated 30 minutes. My account says active by my line isn't working. I cannot call my number. It has been a few hours. Thanks
My daughter does not know the email she used to create the account. I need access to that information so I can add data to it. I pay the bill. I need help to fix this and can’t find anyone to speak to.
I lost my phone and I want my number still but, the verification code keeps going to the number that I don't have for now. I can't sign into my account because yahoo keeps sending the code that you give to them using my stolen phone. How do I keep...
HelloI am trying to reactivate my suspended account, i am within the 90 days and i have enough balance in my account, i try it and get the message below but nothing changes. i have been trying this for 3 days and it still does not work. please give m...
i checked all my emailsmy number is the samecannot reach anyone at allthis is the worst customer support everhow do i login to my account i want to upgrade my plan
For the $55/mo 20GB student plan is there any documentation needed to get/keep the plan? Or is it like any other plan and anyone theoretically could switch to it?
