Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I am trying to port over my phone number to a different online service to keep my Canadian phone number, but apparently, the porting failed because I could not verify it VIA SMS. But I cannot receive texts now as I have moved abroad and there...
I rarely use the community and forgot to update my new credit card and now have no phone - but have messaging.I need to get into my account . Need help asap!!!
I have had service with PM for years now and yesterday was the 2nd time this has happened to me. For whatever reason my autopay did not go through... my CC is fine and does not have any issues with it. When I noticed my phone wasn't working my first ...
Had to purchase a new sim card and when I try to log into My Service account it says "this page no longer exists" or something along those lines. I tried activating the SIM card and using my current number and email account but its says it already in...
Hi it has been a week and I still have trouble transferring my current number, please tell me what the problem is, what I can do now, will it be done soon or and how long the wait will be. Thanks.
This is a total scam and a ripoff. Ive never in my entire lifespan of the plan used a call and it tells me Im out of minutes. I cant talk to a person, I cant get my money back...What is even the point of this whole thing? Id rather go back to Rogers ...
i just purchased a 30 dollar card from Canadian tire but the code on it is 16 digits while it states 12 digits on the public mobile site. How do i use this code
My spouse referred me to public mobile, but she did not receive her $1 off her monthly bill even though I used her code that she provided, and her account is active and I activated my phone back in December 2022. I tried several times to log a servi...
I want to upgrade to a bigger plan right away, but my renewal date has not come yet, if I click to add the plan now, will I get some of the money from the previous plan that I didn't use? (it is partway through the month)
I just recently got an iPhone and am not able to send or receive pictures and texts on iMessage without data on. If I have the data on, does it actually use it? I have the 250 MB of data and it is not a lot if I constantly use it when messaging.
Hi,I'm looking to update my personal information by changing my name to a different form of the same name and updating my address. However, I am unable to make these changes through the My account info section in the account. Any help would be apprec...
is there anyone else having trouble getting a code sent to their email? after hitting resend 4 times now and still nothing. needing code to access my account.
Hi all.My aunt's account got suspended since last month, when we updated her credit card on file.She claims that there's plenty of credit on the card and she uses it daily Trying to update the card info (with the same card) gives an error as well.Can...
This morning I paid my account with a voucher. The payment passed and all seems ok. But did not get a text message to say it was paid, but did get a text to say my payment was to be paid. But in my account all is ok. If I try to call I get a 6UM1...
I have tried almost 30 times to get a sim card mailed to my house to use public mobile services. It kept saying it couldn't process or zip code invalid so I continue trying. I then just seen on my credit card that I have been charged each time I trie...
Perhaps I misunderstood (and I truly hope that is the case), but, is it the case that, in order to have two phones with Public, I have to get another email address?
Hello, I’m travelling for work for a while and I have a different phone number while out of the country. If I continue to pay for my PM plan each month will my plan/number expire if there’s no usage on it but bills are paid? I have a good plan and do...
When I go to phone out it tells me this phone has run out of minutes and I cant make a call out but I have a plan with unlimited minutes. I have restarted my phone, airplane mode, put the sim in and out. Text and data is working just not call.
