@auron626 wrote:
Hi, I went through the entire process, and I've already been charged. Like many others, though, the process timed out for me during activation. I got error code 821. Please help. I have no idea what I'm supposed to do here.
Check if your service is working. Whether it is working or not, check if you were billed for the activation. If you were not billed, you can start the activation process over again. If you were charged, that means that your Public Mobile account was opened, but that you might need to contact Public Mobile for assistance.
The 821 error message relates to an activation issue when a nubmer port in is requested. At this point, put your curt carrier's SIM card back in your phone as you will need to reply to a text message from your old carrier to approve the transfer of the phone number.
If, when you inserted your Public Mobile SIM card, the service wasn't working at all, you will need to contact Public Mobile. You will also need to do that if there are any issues with the number porting.
Another thing that sometimes happens is the Self Serve account not working. Try logging into your Public Mobile account.
For any of the possible issues that might occur as a result of seeing this error code, you will need to open a ticket using the chatbot. That is done by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
