I believe I need a ticket in order to chat with customer service.

[Algrant]

I have signed up, but the process stopped when they were trying to verify my phone number.  I have checked, and they have already put the payment onto my credit card. I really would like customer service assistance. thank you. Algrant

[maximum_gato]

@Algrant 

Do you have working services on your pm Sim card with the exception of incoming calling? If so you will just need to correct the porting info with the telus porting department to reinitiate your port request and with your old Sim card in the phone wait to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it.

If this is the case call the phone number @HALIMACS has sent you with your old account # to proceed with a new port request. If your pm Sim card has no services working on it then you will need to contact customer support to provision your Sim card properly to your account before you reinitiate your port request. You can then ask the CSA that fixes your Sim card to submit your port request with the correct info and you can wait for the PAT to arrive for your YES reply to authorize your port request.

Welcome to Public Mobile!

[HALIMACS]

@Algrant 

If, by chance, you're issue was related to porting your number from another provider to here, there is a number I can provide by private message.

To get it, tap the envelope upper right to get the message from me.

[HALIMACS · Accepted solution]

@Algrant 

Here's how you contact a support agent, it's all online.   Is there something we might be able to assist with?

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.