Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not satisfied with public mobile

Since joining public mobile, first was the talk issue and now is my data not working, I’ve been a customer for 1 month and seriously considering switching to another network

how to activate a sim card

Help!I have purchased a sim card, but can't activate.

Lost Sim card so can't login to self serve account

My dad lost his sim card so he can't login with 2fa since he can't receive SMS.I already have a sim card for him so he just need an access to his My Account to set up new sim.

Resolved! Canada-US $65 plan

Hello, Community!Recently, I purchased a $180/90 days 150GB Canada-US subscription, and now this plan seems to have been updated to $165/90 days with 180GB. Do I have to manually change the subscription at the end of my 90 days?Also, I am wondering w...

unable to download e sim

I have been unable to download my e sim. I cannot log in to my account because I have no service so cannot get the verification code that Public is sending to my cell number.

iPhone 14 incompatible

@CS_Agent I purchased and paid for a 45 dollar esim but it says my iPhone 14 is incompatible for some reason. How do I get a refund or an actual sim asap?

Request for help on blacklisting a lost phone IMEI

Hi,My wife's phone was lost on July 1st, 2023. We claimed the loss to be covered by our insurance. However, the insurance company asked us to put the IMEI number of the lost phone on the blacklist as a requirement to process our claim.As my wife's se...

@CS_Agent Help

@CS_Agent Hello, I am requiring help to cancel an existing account. I moved out of Canada and no longer have access to my cell phone. I can't log into my account nor cancel yet I keep getting billed. I was told to PM @CS_Agent but I have no idea how...

Back button

I’m trying to activate a phone and hit the wrong button (esim) that my phone cannot do. I ordered a SIM card but the app or website will NOT let me back to change it…what do I do?

Continue my activation

I have an account, I purchased a SIM card and plan yesterday, was charged on my visa. I am now ready to finish my activation. however, I am unable to get back into my account. I have tried all the suggestions in the community chat. Clear cache, used ...

CS_Agent

I have a few things I would like to get done to my account Can you help me as I have been sitting at this computer for two hours with another agent and have nothing done!!!

15 days 5G promo not applied

HiI am a new PM customer and signed up for a $40 30GB 5G plan yesterday but I did not receive 15 days of 5G free. I was billed right away. Can someone help?

Referal code

I have referred 4 people but I only get 2 $. Why? These are the numbers I didn't receive reward:-7314-8321

subscription

Trying to resume activation but system boots me back to the login screen. Then when i put my email and password in the system says that the email and password do not match.

eSIM not working.

I purchase an eSIM on my account (I’m leaving for Europe Saturday). Received email confirmation of purchase with the new eSIM ID number and that it was activated. When I try to text now all texts fail to deliver and it get a message that my eSIM is n...

Resolved! Network in PM

Hey, I hope everyone is doing great.I had a curiosity or another question in which I want to ask like - do you face network issues in your home as well, because I got the SIM card last week on Saturday and since then if I'm outside, then the network ...

Try to contact customer service agent

Regarding stopping credit payment and getting my refund

receiving 6 digit code on the phone

My wife also has a public mobile account. She tried to sign in to her account today and it said her device was not recognized. they said they would send a 6 digit number to her phone to confirm the device. the code would never reach her phone

Re: Verification codes

I have the same issue! I’ve been using my new Public Mobile SIM card for 7 days now, I’m still not getting any verification code when trying to login to the Public Mobile app, I am also not getting group texts. What do you recommend?

See "Your services are on hold due to the expiration" but paying doesn't work.=

I see "Your services are on hold due to the expiration", but when I pay, it displays a successful message. Then once back on the overview, I notice that no payment is applied and message "Your services are on hold due to the expiration" is still ther...

No incoming calls , help please.

I can call out but can't receive incoming calls. From what I read my sim may have to be reset by the provider.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I subscribed today and got the QR code email. However, my eSIM fails to activate and I am currently without service of any kind. My emails to Customer Support remain unanswered. Very frustrating experience.

Over charge

My son Bill was payed on the 8th September now I got a charge on the 27th of $45

Public selling refurbished phone

Does Public (Telus) sell refurbished phone ? They used to...

I accidentally paid twice. How to get $ back?

I accidentally paid twice. How do I get $$ back? Also, does “Talk Booster 500” mean adding minutes? Public mobile needs to name things better.

Need to end my subscription

Hi! I want to end my subscription. How do I do that?

Resolved! 90 day suscriptions

Would I still receive 4 dollars per month for friends reward plus reward for paying with credit card? Currently on $39 per month thinking of going the 90 day 39 less 5

Resolved! Double charge on my VISA for my plan

I upgraded my plan, which was supposed to start when my original plan ended. The charge for my new plan appeared on my VISA yesterday but my subscription didn't start and my service was suspended. When I logged into my account, it showed the new pla...

Resolved! Changed new plan missing reward

I changed new plan for 90 days, but rewards just count 30 days missing 60 days rewards.@Mod

Porr in phone number from freedom

I need port in phone number from freedom

Community

Forum Posts