Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Existing Public Mobile customer. I had a problem with my previous sim card and bought and installed new one. Went to the site and changed sim card on my account. Now I cannot receive/send calls or texts. When I put my wife's public mobile sim into...
I recently returned from Los Vegas where I had previously purchased a US Roaming Package. I wanted to be able to use Data at times when I didn’t have WiFi so I could navigate my way around. Data was extremely hit n miss and this isn’t the first time....
Hi Please I need help, my mobile date is not working, it turns on but does not show any active mobile data
I am a referred customer and I am yet to receive the referreal rewards neither has the person who referred me. It's been 5days since both lines became active. I have been trying to open a ticket since last night but I keep getting an error message. I...
If I change to $40 plan with 15GB data at 4G speed in Quebec, what will be my cost including tax and minus reward dollar a month?Can I switch back to my old plan if I don't like the new plan?
I am presently in the United States and I need my phone active but I am unable to add the required add on. So far $30.00 has been withdrawn from my available funds but no changes have occurred message says Oops try again later.Please assist with what...
I need to change my email on my 2 accounts but I can't find where to do this and I can't seem to submit a ticket
I ordered a phone online that says that it is compatible with public mobile but my data will not connect. My calling and texting work fine, just my mobile data doesn't work regardless of saying that it's connected. I have a iiif150 r2022 cell phone. ...
For all the years I've been with Public Mobile I've yet to actually use a USA roaming add-on myself. As such, I am planning a visit in the upcoming months so I'm curious to know from others who have used it recently: If I buy a "US Roam-Talk Txt 3 G...
I made a payment today it went through. My next due date is March 13 so why is a pre authorized payment trying to get more money. I paid it went through now another payment. Why
Is there a package for global roaming with Public mobile? I need to get text messages while in Asia.
I have the old holiday plan that includes unlimited US talk/text + 2gb roaming. Although the plan has great value... Unfortunately I just came back from 10 days in the US and the service was barely usable. Has anyone been roaming with an add-on on t...
Hello I added mistakenly Canada 1 GB add on instead of US roaming. Also added US roaming. Is there any chance I get refund for Canadian add on Thanks Kishore
For about 2 days I have not been able to make or receive any calls. This started between calls and I did not make any changes to settings or run any updates on my phone leading up to the issue. I can send/receive text messages and cellular data is wo...
I didn't get the same plan I had last month and says on my account one plan but in payment another?
My Mastercard was charged $222.88 on Dec 20, 2022 for a refurbished Galaxy A013, but the phone never arrived. How can get my money back?
I bought a Public Mobile SIM card today at Telus. I have tried countless times to activate it. When I entered my Visa credit card information, I got a message saying to check that the information entered was correct, or to use a different credit card...
I am an existing Public Mobile customer and I bought a new phone on-line from Public Mobile. Can I activate the sim card provided and keep my existing phone number?
I am not receiving in coming call
Hi My current sim is not working ( my account is active). Is it possible to get a new sim with out changing my mobile number?.
I can call out and I can text out, but incoming calls go to voicemail and incoming texts are not getting to me.Help!
I posted yesterday that my phone service wasn't working (calls and date) and thought that it might be a network issue or due to some outage. It turns out my account had been suspended, and I couldn't even access my online profile. There was no way of...
Number not registered and no network- tried changing the SIM card too, changed number toonothjbg works
I was on the $40 a month 15 gig at 4G speed plan and have been for the past few months. After the outage of public mobile the other day my plan has now switched back to the former plan I had which was $50 and 10.5 gigs at 3G. My question is how do I ...
I’ve been trying to switch my Koodo number over to a public SIM card, but I made a mistake in my original number request so it didn’t go through. Now I can’t update it because my phone number is apparently “invalid” all of a sudden. How do I fix this...
I didn’t receive a confirmation email with my order number therefore I cannot track the shipping please help
I have no cell service today on the Bruce Peninsula, is the service down for some reason?
I updated my new address in my profile/account. Today I purchased a new SIM for the 40 dollars plan. Unfortunately, I got an email where it is shown that the sim would be sent to my earlier address. Can you/somebody help me get the address corrected ...
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