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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No Service in Nelson BC

The Telus service on my Iphone 8 has been out since Thursday. Is there an issue with service in our area? My account is paid until Oct 18th. Is there a setting on my phone which may be causing this? I have done a hard boot and a reset with no luck.Th...

what is the number to rogers call to authorize my provider to release my number to public mobile

Esim

Hey gang my number has been confirmed as ported over to PM so now I’m trying to activate the esim which I’ve got the QR code for and I’m not having any luck so I cannot use my phone… anyone able to help me get this esim thing fixed so I’ll be up and ...

I cannot call numbers like 1-800 or 1-866

My phone is not fully ported. How can I make phone calls to numbers such as 1-800 or 1-866 if their numbers are not valid?

Logging into Public Mobile Account

I have just signed up with Public Mobile and am trying to activate my SIM card, but I cannot login to my account. I enter my email and password and then receive an email verification number from my email account. When I enter that number into the Pub...

New subscription

Hi there , i am using public mobile sim from last two years . I want to get new deal of 40gb for 40$. I want that deal with no 90 day subscription. Please reply@

Re: Activation is broken for my account

I have the same problem as the OP. My activation got to step 6 and then failed using the app.Yes, I am using the app, I tried it on Android and an iPad, both won't go past step 6.I can sign into the community hence why I am posting and to eversafe no...

Resolved! Data draining

Never mind

Activation Fail, can't access anything. Need to cancel.

I tried to activate. Credit card charged. Screen to activate takes me back to login. Try to log in, says password or account is incorrect. Don't have eSIM, tried for 2 weeks. Finally went to other carrier. How can I cancel and get money refunded?

New Customer - Number incomplete port - Cannot receive calls and text.

Hi There.New customer since Early September. I completed the instructions to port my number and start service via the public mobile app. There were no indications anything went wrong, however I cannot recieve calls and I don't get texts from some p...

Resolved! Phone Not Able to Receive Verification Code for the log ins

Hi,I'm reaching out on behalf of my dad. He is trying to log into his phone account to see what the issue is, as to why he is not able to access his account/use his phone. However, he is unable to receive the text messages that go to his phone number...

Resolved! Can't Login to My Account

As you can see, I can login into the Community. But I am unable to login into My Account to see/update any of my account information. After clicking the login, My Account button - I get a message that "This page isn't working", with the message to "t...

Resolved! 4g Phone work on 5g plan?

Can i use my 4g phone with a 5g plan? I know i'd only get 4g speed until i upgrade my phone. But i;d like to confirm i wouldn't have any issues having it work.

Can't activate

Can't activate phoneNeed live agent help

PM Website messed yet again

Once again they cannot process paymentsTime to move on

Is Public Mobile really this bad?

After a lot of struggling with the website I finally was able to try to create an account. Public Mobile processed my payment of $137 but gave an error saying there was an account configuration error. Error code M.8701And after that just a link to su...

Resolved! Signing into my PM account

Hello, I don't know if anyone else has experienced this issue, but why can I sign into my PM account using my laptop but unable to sign into the exact same account through my cellphone's web browser?Are we allowed to sign into the website via differe...

Resolved! Auto-pay transaction question

Hello, I received a new credit card in the mail since my previous card was expiring. I activated my new card but forward to update the expiry date on this website so the payment was passed on the same card but using the previous expiry date. Can I ex...

My data is not working

I bought a new phone and the data is not working. It is a 55$ 4G package with 20GB. I have rebooted my phone at least 5 times and it never sees the data. When I put a Virgin Mobile sim into my phone, the data works perfectly.

network issue

Hi, I am having an issue with the network. bar is one most of the time and it keeps on fluctuating, dbm range is 110 or 100.tried resetting my network settings, and rebooting the phone. nothing works. pls help

Resolved! more details

Hi All, In my plan I have 40 GB Canada-US Data so I would like to know if this plan allows me to use all 40 gigabytes, including unlimited talk and text anywhere in Canada and in the United State, is it correct? Also if I will be roaming automatica...

ABONNEMENT

Moved to French support

Account suspended

I had selected a better data plan in September online, to update during October billing cycle. On October 4 I was charged for new plan but my phone was then suspended. Everything wants me to submit new payment, but I was already charged. What can I d...

Re: Limited Time Sale: 5G 60GB Canada-US plan for $50/month on a 90-day plan

For the "Canada-US Plan | 60GB for $65 $50 | 5G speed | subscribe now" it says earn $3.25/month in points, but that would be based on the $65 price. Is it correct you earn points based on the actual price and not the discounted $50 price you are pay...

Can’t see my subscription

Ive been a public mobile customer since before the new account registration. Went on the website for the first time yesterday since the new accounts and managed to get myself an account but it doesn’t seem to have registered correctly because I can’t...

e-Sim conversation from a working physical sim card

Hello People,I was wondering if some one can tell me the process of converting my own, a working public mobile physical sim card to an e-Sim card in iPhone and android too! your response will be much appreciated

Activation not working

I have an account for my son and am now trying to get an account for my daughter. I started the process by registering another email (I understand each phone number needs a different email address) but after getting all the way to the payment page, ...

Resolved! 2022 'As long as you're with us' 2GBBonus Code - Disappearing Act :(

Anyone else sign up with a $35 plan circa Jan 2022, and receive a 2GB bonus per month, "as long as you're with us'? Do you still have this add-on if so?I've been on the $35 plan since joining PM Jan 2022. This is the first time I've noticed my data c...

Resolved! agent

i just pay my phine yesterday.and irs show me my dara 10gb gone.i no use data at all.i already have this problem.and they give back.but now i tryto coñnect with agent.abd icant reach agent

Resolved! Unable to transfer current E-Sim to New Phone

Hello Public Mobile Team, I just purchased your $40 promo plan using the e-sim option and experiencing issues adding the line to my IPhone 12 Pro. When attempting to add the number using the QR code sent to my email, it keeps saying "eSIM Cannot Be A...

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