Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I left Canada, and allowed my account to be deactivated. I would like to use Public Mobile again when I return; will I be able to re-use my old SIM card, or will I have to buy a new one? Thank you!
I can’t connect to us and Germany. My account shows plenty of time left.
On the point section on the public moble website it says you can receive 20 points for helping the community,What do I have to do to receive this award and how do I know if I am eligible.
Stolen phone and forgot email so can't access my account
It's too wide either way
Trying to set up a new account and transfer my current telus number over. It keeps saying my 10 digit number is not valid - it’s my current telus number in BC. I also had a public account with this number previously. Any idea how to fix?
Purchased a phone 2 weeks ago, still have not received it.Can't sign into account, keeps displaying page expired.
NOT A QUESTION - just a plea to support eSim. I’m just blown away by this. I’m in the US and just bought an iPhone 14, because after math, I can save maybe $40-50 on the phone. Hmmmm, why does this phone not have an eSim slot. Google…google…intere...
Could someone help me log into my account?
My activation won't allow me to use a top-up voucher
Hello, When I shop for used mobile phones in publicmobile.ca page, the checkout page at final step keeps adding lot of SIM card and page gets refreshed everytime and makes the checkout page unusable. please fix it.
I applied and paid for a Public Mobile SIM card on April 4. I haven't gotten it yet.
I have been suspended because of 90 days of non-payment. However, I can see in my payment history that I have paid last month. Please help. I cannot make a new payment because I need to access my bank, and ironically, I cannot do that becuase my phon...
Last time I traveled Canada for work I purchased a phone 10/2018, do I need a new SIM card or phone and SIM card?
hi i am using iphone 13 data is not working for me and some calls going directly to voicemail. my plan is active as per self service. please advise thanks in advance
Want to make a pym and don't know where to go or how to do it
I'm thinking about switching from an Android to a new Iphone 11 pro. But I don't know if I will be able to keep my same PM phone plan, and if I can keep it, I want to know how to keep my phone plan and if the price of the phone plan would change at a...
I purchased a USA roaming package for my trip to Alaska and there was no service the entire time. I couldn't make any calls, texts or use data. What is the best way to get a refund here? I found out after the fact that Public Mobile doesn't work in t...
Like many others, I've been facing this 6UT1 error message for a few weeks now. I figured out that adding a 1 before the area code helps. But I also get this error calling Toronto's 311 line, and my bank's 1-888 toll-free number. I've tried restartin...
Someone else is using my new number, friends text me and was asked who they are.
I have been overcharged for the second time in 2 months . please make a edit adjustment
Some of my texts are going through, some aren't. All different people with different phone types and different phone providers. These people cant contact me at all. No calls go through for these people either. I NEED HELP and the bot dosent help... i...
As far as I know I did not change any settings. I have noticed this the past couple days. Any idea?
I have ordered a new SIM card off of my account. Do I keep my existing phone number?
Is there any way to view payment history older than the past 12 months? need to see my payment history from jan-dec of 2022. really appreciate any help, thank you
Hi everyone,Does anyone have any experience using a Sonim XP5s (also known as Sonim XP5800) with PM? It looks like it is only missing B17 and B29. I'm most likely going to have to buy an unlocked version from the US, which I don't think should be a ...
Hi there,I activated a new public mobile sim in Feb ‘23 and haven’t been able to receive calls from my home country, Pakistan. Works fine within Canada but no luck receiving calls from Pakistan
Hi I have ordered 2 SIM cards last week. Apart from the order confirmation, I have not recieved any updates regarding the delivery. How can I get an update on this or track the order? Thanks.
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