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Resolved! Public and Telus with Visa

Does anyone else have a dividend CIBC Visa and if you do does Public Mobile fall under Telus so you get the extra percentage in cash back? Asking for a

Naepalm by Mayor / Maire
  • 3 replies
  • 0 Bravos

Resolved! NO SIM CARD!

My SIM card was supposed to arrive AGES ago. It is supposed to take 3-5 business days. It's been 3-5 business WEEKS. This is ridiculous. I already hate this service. That all one can do is talk to a robot is crazy - especially because the robot says ...

JoniPhone by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Check voicemail without using minutes

Is there any way to check a voicemail without using minutes? I am on the $15 plan and whenever I call my voicemail I am using up my previous 100 minutes.

scelford by Great Neighbour / Super Voisin
  • 14 replies
  • 0 Bravos


I havent been able to access my account in almost 3 weeks. I keep getting sent links to log in that have expired and I want to quit this company altogether.

KJ2 by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

Resolved! Setting up payment info

This seems to be a common problem.I had to get a new credit card and am trying to enter my new one for auto pay but it won't accept it. My address matches exactly to my bank information but it just won't go through. Not too sure where to go from here...

jjamroziak by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Resolved! Data has not been applied

Public Mobile told me that all of my data ran out on my account so today I added over $30 to my account and purchased 1GB of data in order to top up, but it has not been applied to my phone. Please can someone explain why? Also please do not tell me ...

PANDAPOP26 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Calling Spain from US?

If I am in US, and want to call to Spain, and I have both the US roaming and international calling add-ons: will it work? Or international calling only works from Canada?

Mtl_1551 by Great Neighbour / Super Voisin
  • 14 replies
  • 0 Bravos

Resolved! $20 Bonus Reward

I received the promotion of $20 bonus reward if you refer a friend before September 23rd. It turns out 4 of my friends switched over. I got 4 separate text messages acknowledging that I refereed 4 different friends. As of today I only received 1 $20 ...

Leticia2 by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

Resolved! Forgot Username and password

How do I retrieve Usename AND password? (i am entering my e-mail address as username and it is not recognized?

Tabatha by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Steps to switch plan/provider over to Public Mobile

Hello, I have been preaching Public Mobile and already had a colleague 'steal' a referral lol I am trying to convince another colleague to make the switch. My own transition from Rogers was not smooth, I was at a Wal-Mart and something went wrong and...

pubmonewbie by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Over payment

As i pay my bill twicely by my mistake. How will i get refund for that?

Resolved! Autopay renewal - Something went wrong

Hello!Recently I changed my address and then I updated my banking info. Today, I got this message saying my Autopay did not go through. So I assumed it was because of the registered address, which was not matching anymore. By then, I had $32 due. Onc...

mgmussi by Great Neighbour / Super Voisin
  • 19 replies
  • 0 Bravos

Resolved! Rewards

In my self serve account it shoes $6 worth of rewards eligibility but in my bill every month I only received credit of $4.What causing this and how to fix it?

Afshi82 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! New User to Public Mobile, created Sept21 suppose to have one month free

One of incentives provided was PM was going to provide one month free. Last couple of days I wasn't able to finish my sign in until today. I'm in the website now looking at my account and see I have to pay Oct 21st, it should be Nov 21st for the mont...

skegr by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Can't login to SIMon with my Community ID

I am able to access the Community with my Community Username and Password. Created a new account and wish to port my number from Koodo. Have been told by system to access Chatbot and contact Moderator. During this process, I'm asked to login to the C...

TDRare by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! payment

Hello,Can you please explain why my account currently states that my plan cost is $180 when my plan is $120 per 90 days?Please see below. Can you please correct this? Thank you. As of today your estimated payment is: $165Your next plan cycle starts: ...

samsd by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


For some reason it says, sending disabled. I cant find anything in the app to correct this. Can anyone provide me with the solution, please?Thanks

Annette1 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Wrong number ported

OK, I'm a little more than fed up. When I registered, the form page seems to have screwed up the number that I was trying to port and now, while I have cell service, it isn't the number I was trying to port but, instead, a different, wrong, number. I...

incoming calls not working

hi, calls going out work. but i am no receiving any calls. i just activated yesterday. thank you,

YogiT4 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

How do I make a collect call?

I tried to call collect, but got an error that I do not have long distance on my account. I shouldn't need long distance, as all charges would apply to the recipient of the collect call, right?

heatherstack by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Refer a friend

Last week I made my first referral so it was pretty awesome today to log into my account and see a $20 Credit in my balance. Thanks public mobile. Has anyone else received their credit yet? Is there anything I should know about the credit or can I us...

treefrog by Town Hero / Héro de la Ville
  • 6 replies
  • 4 Bravos

$20 referral bonus

With a $20 promo text, I have referred two friends and got all set up. However, I have only one time $20 was given today.The promo says a $20 for referral of a friend. Should I have got $40 in total for 2 referrals?Please verify. Thanks.

Ilikejennifer by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! $15 plan incmong calls were calculated

Hello, I have $15 plan. According to the plan, the incoming calls and toll-free number are free. However, from my usage history, all these calls were accumulated to 100 minutes. How to correct these errors?Thanks

Lucyzhou by Good Citizen / Bon Citoyen
  • 14 replies
  • 1 Bravos