Payment wont let me pay

[James20231]

It wont let me do auto pay

[hTideGnow]

HI @James20231 

did Autopay just failed or you unable to enable it?

Autopay could fail.  if that is the case, login My Account and just make a payment

We are not sure why autopay fails once in awhile, but pay first next month will be good.  At least monitor it closely

[esjliv]

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@James20231 wrote:

It wont let me do auto pay

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@James20231 - are you on your online account or are you trying to do this through 611? More details would be helpful.

[BKNS27]

@James20231 

If you haven’t created a Eversafe ID yet. Create one with your registered email and password then go to the Payment section and enable Subscribed.

AutoPay is on the old website.

[XionBunny]

Always start a topic with as much information as possible when asking your question, without providing any personal information, since this is a completely open forum for all to see. It helps us fellow customers give the best advice we can to help out, vague topics lead to confusion, so please do provide more information as to what is happening when you attempt to pay.