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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! With Canada/US plans, how long can I roam?

My previous provider had restrictions in the fine print, but I haven’t found any with PM yet. I’m just wondering if anyone knows the maximum days I can roam in the US with my $34 Canada/US plan before being cut off?

How do i cancel service

I have no way to log into my account and no one can help me get into it. How do I remove my credit card so i dont get billed for something i cant use? Do i have to get my bank to cancel my credit card?

Cancel subscription

Hi, Yesterday I opened a new subscription, when I couldn’t get access to my account. I need the new subscription cancelled.

Failed activation

Tried switching from Koodo to PM. Never got a text from Koodo about switching my number to PM. PM said it failed to activate and it wont let me log into my account to cancel the service. The app just logs me in to the screen that says it failed over ...

Resolved! Forbidden A1

Hello, I tried logging in and buying new service with PM porting my number from Bell. I paid and filled out the form last week, but then I got kicked out at step 6 saying it didn’t work.Now I can’t log in again, its been saying “forbiden A1” for the ...

Double charged

Hello, I just looked at my bank statement and noticed that I was double charged my bill for February (billed twice on the same day). However, I checked my payment history and everything looks fine - one payment. Not sure if this is a Public Mobile i...

Problem logging in

My friend is having trouble logging into his account. He can log in the first step with his email and password but when it comes to the second step to get the code text to his phone his phone number on the account is his old phone number and not th...

Esim problem

I have a Galaxy S20 Ultra 5 is, and it is given me an ESIM Compatibility error.any solution to this?

Account Problem due to Email Error

The account for my Public Mobile number was created with a spelling mistake in my email address. This prevents any form of Login although my credit card payments are made and my phone works.I created this new account but cannot associate my cell pho...

Security code

Why am I not receiving my security code via text message when adding my mobile number to my amazon account to secure this account?

Issue - Payment Failed! Please try again or use a different payment method.

Hello Public Mobile community,I'm looking to transfer from Freedom Mobile to Public Mobile because the deals are awesome here! Except when I try to pay (I use my Simplii VISA Credit Card), I get the error message: Payment Failed! Please try again or ...

Community Status

A bit confused today. I have not signed into the community for some time, but have been a member for the last five years or so. Today when I signed in, I am greeted with the message board asking for a new nickname and now the board is treating me l...

Roaming in USA

Do the Canada-US subscription plans (ie the $34.00 - $50.00 plans) include unlimited calling to and from USA? I need to know if spending several months in USA that I can call back to Canada without roaming charges.

Tried to switch from Koodo to PM

tried to switch, account was canceled with Koodo but won’t work with PM so my phone is virtually useless. pm wants to text me a code to verify me but I can’t receive texts so I can’t even log into my account to cancel my PM account. What do I do?

CS_agent

Address not in s&ystem

SIM card

SIM card number says it's already in use won't let you carry on

Recover my account #for my 2nd 📱

I registered my second phone number under name only. I cannot get an agent or any help that works to recover my account.

Resolved! Deleting Account

I was managing an account for my mom and she has passed away. I have turned off the auto subscription feature to stop payments but how do I remove the account completely? Thanks

How much slower is the unlimited data speeds after the 50GB plan is over?

I am a heavy data user, and I would like to know how slow is the unlimited data after the 50 gigabytes of data has been used? I am using the 34$/month plan.

Resolved! US Plan Text and Data Work, Talk does not

Im Florida, paid for a talk, text, and data plan, but the talk won't work. Roaming is on, and have restarted the phone. Last time I traveled to the US, the add-on worked and was great. This time, I can text and use data, but no talk. I've had this ...

Partial refund

I got charged $32.48 on Feb 25th, I switched to a new subscription on March 4th, and was charged again the full amount of $38.08. I was hoping to get a credit for the partial month on my old subscription, not sure why it wasn't applied to my account....

CS_Agent

My port for is not working, can you please help

Enjoy 5 GB bonus data for 150 days, on us.1

So I have heard that when you BUY extra DATA as an add on, that it is not used first? Your freebie data is used first. So the gist of this question posted is.....if I have freebie data and receive the 5GB...what is used first?

Messages and calls

Is there a way to look back at the messages and calls that were made?

Points vs the Legacy Rewards.

I have read that you can redeem 15 points for a $15 bill credit. Is there any system quirk that will prevent 15 points from being converted to dollars....like your current balance exceeds your next payment, etc. Can you redeem 20 points for a $20 bil...

Resolved! Senior needs help using this confusing platform

I spent my weekend trying to port my mother in laws number from public to public on a new sim as she was recommended by public to get a new sim and start a new account because she is locked out of her old one. Such a huge waist of time. I think she ...

Resolved! Deleted ESIM email

Hi,i foolishly deleted my ESIM welcome email (from the trash too!) how can I get another email sent as I realize I must have missed my QR code

I am cutting out on phone calls

When I talk to someone on a call using my “Motorola one 5G ace”, I can always hear them but they say I am cutting out. Sometimes it is so bad that they cannot hear me at all, and other times it is just a minor problem for the person I am speaking wi...

Canada/US plan

Just wondering if anyone knows whether or not there will be another promo this year for the $34 50g Canada/US plan. My mom switched from Rogers, but she just missed the promo by a few days!thanksJusteena

Text Message function when out of country

Hi: I will have a trip to Greece. I would like to know if I could receive and send Text message from Greece to people in Canada. If so, how you will charge for it?

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