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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Two Accounts

I know awhile ago it was not possible to have two accounts under the same email address. Has that changed now or is it still the same where you have to have two email addresses ?I have two accounts with Public Mobile and would like to be able to have...

Data

My data is being used in the middle of the night…when my phone is not in use

My PUK code

Hi I accidentally locked me out of calling and messaging by locking my PUK and have no idea how to get it back my if you need my phone number respond to this pls do this asap

fewer times of ringing before going to voicenail

Hi community. I live in Toronto and have a "Samsung s20 fe" phone. I want my phone to ring three times and then go to voicemail. I entered *61*16475804001*11*15#Call and received a "successful registry" massage. However, my phone still rings 6 times ...

New to Public Mobile but texts and calls are still going to old carrier

I recently switched to Public Mobile from Freedom but calls and texts are still going to old carrier phone. I received a text saying there was a problem porting and they would call, but I haven't received a phone call, I cannot log a support ticket ...

My Plan Changed From $15 to $40 without my consent now says I will lose rewards if I switch it back.

Hi All, Just wondering if this has happened to anybody else. and if its true that I will loose my reward discount if I try and change back to the $15 plan. I never responded YES to any upgrade texts. Feels like they didn't like I had $8 off every mon...

Travelling issue with phone number

Hi, I am leaving Canada for 4 months, can I suspend my phone number for 4 months without any charge? So that I can continue to use this phone number when I go back.

Resolved! Verification code

I can’t get my verification code from my email I got lock in how can I access my account alternatively

payment

my voucher is not working

Accidental US Roaming Addon x 2

I accidentally purchased a US Roaming (talk and text), as well as a US Roaming (talk, text, and data). Can I remove the original talk and text I purchased and get my $ back?

I can't make or receive calls

Can’t send or receive texts from certain numbers

Switched to public over a week ago. Most of my texts will send and receive but not with certain contacts. I can’t figure out if it is the type of phone they have or their phone provider. It seems inconsistent. I have an iPhone, iMessage is on and so ...

Resolved! New User

I have no phone service. Just texting.

request to Port number to new service provider submitted - please approve!!!

My new service provider has sent you a request to approve phone number port from public mobile to Virgin. Please do the port!! thanks John

Test post

This is simply a test to find out if this community account is somehow flagged. I have tried to submit a post three times today (with 1 hour or more in between) and it will either just disappear (twice) or I get a yellow flag that says it's spam. No...

Resolved! Change from Legacy plan and also Account email

Hello ...- I want to change my plan from a Legacy plan of $120/12Gb every 3-months to the monthly $40/15Gb plan. My question is, will I be able to retain the discounts (loyalty, registered payment, referral) on this account if the plan is changed?- I...

Data issue

I am unable to use my data though I have data add ons. Please help!

Can I transfer my cell phone number from 7eleven to Public mobile

I want to keep my same cell number. I want to transfer from 7eleven to Public Mobile

Retrieve old voicemails from my family member who has passed

Hi there, I was in the habit of saving voicemails from my mother who was sick, but was not aware that they would expire after a certain amount of time.She has recently passed and only now have I felt that I have been able to go back and listen to the...

Resolved! Received ordered phone with no sim card included

I received my phone order today but did not receive a sim card with it.

Resolved! My Order online

I have ordered phone and SIM card online a week ago but I haven't get any shipping information yet. My Order number is 3396** .Thank you.@PM support

Status of Current Number

Hi, I was away for some time and want to use my normal number again. Can you check and see if it is still available to be used. It's 416-312-xxxx. Thank you. Edit by Dunkman: removed personal information

Is it possible to have a reward refunded

I activated the reward to have US data yesterday, but it turns out we will not be going to the US this month. Is it possible to have the reward refunded?

Pm says I don't have roaming.

I am trying to call my roommate. He is on PM as well. I get an error when i try to call him saying that I do not have US roaming credits. I cannot call him. I can call elsewhere.

Phone number doesn't work--not a transfer.

I cannot call my phone (the response is "number cannot be completed as dialed"). I also do not receive texts from Public Mobile to verify my account. This was a new phone number offered by PM. Any suggestions?

Resolved! Re-use a SIM card?

I left Canada, and allowed my account to be deactivated. I would like to use Public Mobile again when I return; will I be able to re-use my old SIM card, or will I have to buy a new one? Thank you!

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