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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12322 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23333 Views
  • 183 replies
  • 25 Bravos

Resolved! Cannot Sign In To Account

Trying to update our credit card information but cannot sign in to my account even though I have the correct logon and password.

Mogloff by Great Neighbour / Super Voisin
  • 240 Views
  • 2 replies
  • 0 Bravos

Resolved! cant access email

i used my old email for my account and now they are asking me to verify my email but i dont have access to it, how do i fix this?

liv1 by Great Neighbour / Super Voisin
  • 284 Views
  • 2 replies
  • 0 Bravos

Resolved! Should I switch to 4G speed?

I am loving my Public Mobile service.  I have been on the $40 5GB plan at 3G speed for approx. 3 years    Has anyone recently switched to the 4G?  I understand it should be up to 30 times faster.What kind of difference are you noticing? Is it just as...

DDM69 by Deputy Mayor / Adjoint au Maire
  • 452 Views
  • 5 replies
  • 0 Bravos

Resolved! Make an online account

How to make online account so I can pay online/ My cart already activate in the store I  tried to make account online   s but it say that sim card number unveiled

Vera1 by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 1 Bravos

Resolved! Community Rewards

A few days ago I received and email and a badge for top 50%. But no money shows in My Rewards ($1).  While on the same day one of my other accounts received an email and and badge for top 25%. And money for it was in My Rewards.  My activity in the C...

Resolved! change plan renewal date

Hi, I was wondering if it was possible to change the plan renewal date so it resets on the 1st of every month. Has anyone done this? Thanks  Jerome

Jerome01 by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos

Resolved! Change 3G Plan to 4G Plan

Hi Everybody, I'm wondering if it is possible to change my active 3G plan to a 4G plan? It looks like the option was a possibility in the past?...if so, will it be possible again? Thanks in advance for any help!

GIE by Good Citizen / Bon Citoyen
  • 671 Views
  • 8 replies
  • 0 Bravos

Resolved! I paid for data. I cannot use data.

My talk and text works and my data has always worked and now it just doesnt. I tried restarting the phone, all that stuff. And the fact that there is NO CUSTOMER SERVICE and only a chatbot and then us supposed to talk amongst ourselves is sickening. ...

stolhanske by Great Neighbour / Super Voisin
  • 280 Views
  • 5 replies
  • 0 Bravos

Resolved! Second sim card

How can I add my son' self phone sim card to my account so I can pay his monthly fee? Hi is at public mobile as well.

Vera1 by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 0 Bravos

Resolved! Port from Fonus incomplete, Tickets do not appear to be logged

Hello all, I'm (trying really hard to be) returning to Public Mobile after 5 years.  It seems I made a mistake when activating in that I logged the port request immediately rather than getting a number first and then porting, but in any case, here I ...

agent942 by Good Citizen / Bon Citoyen
  • 560 Views
  • 4 replies
  • 0 Bravos

Resolved! Flip Phone to Smart Phone SIM Card

My dad has a prepaid flip phone from Virgin Mobile. I want to switch him to a smart phone and transfer to Public Mobile plan.  Do I need to buy a new SIM card from Public Mobile?  Is the SIM card in the flip phone the same as the one smart phone woul...

Lor by Good Citizen / Bon Citoyen
  • 492 Views
  • 5 replies
  • 0 Bravos

Resolved! cancel my cell

how do I cancel my cell

MG1968 by Great Neighbour / Super Voisin
  • 268 Views
  • 2 replies
  • 1 Bravos

Resolved! add on not working

i added 300min international calls and its not working 

Natasha44 by Great Neighbour / Super Voisin
  • 331 Views
  • 8 replies
  • 1 Bravos

Resolved! Difficulty updating payment information

Hi there, I am having difficulty updating my payment information since there is new website. I am trying everyday but its giving me same error." Sorry we didn't find what you were looking for" error 404.

Mavi by Good Citizen / Bon Citoyen
  • 157 Views
  • 2 replies
  • 0 Bravos

Resolved! Call history full of outgoing calls I didn’t make!?!

I have been out of the country for the last months, and paying for the $35/month plan despite not being able to use my phone number at all. I just logged on to change to the basic plan and took a look at my call history for the last 90 days (the max ...

SherryS by Great Neighbour / Super Voisin
  • 1483 Views
  • 6 replies
  • 0 Bravos

Resolved! Removed Autopay but still got billed

Hi, I removed Autopay but still got billed for the next cycle.  I have not used the plan since last cycle.  Can payment be refunded?

tarapada by Great Neighbour / Super Voisin
  • 125 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot call my plan

The plan that I have has US & Canada unlimited calling however, I cannot call to Canada from the US? Any solutions?

BoredApe by Great Neighbour / Super Voisin
  • 281 Views
  • 5 replies
  • 0 Bravos

Resolved! Port number

How will I know if my number port is successful?

Shua_good by Great Neighbour / Super Voisin
  • 240 Views
  • 4 replies
  • 0 Bravos

Receiving some MMS but not others

Does anyone have any idea why I receive some MMS but others "time out" or I receive a message saying " can't get MMS not connected to the network "... But I am connected, my data is turned on. It seems to only happen to MMS sent by one of my daughter...

J-L by Model Citizen / Citoyen Modèle
  • 510 Views
  • 9 replies
  • 0 Bravos

Resolved! Activation not working

Hi I am new to public activated my SIM card an hour ago and my new number is not working.How long do I have to wait before my phone number will work??

Jeff16 by Great Neighbour / Super Voisin
  • 331 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim card

@I have a sim card that was already activated but I don't know the 4 digit password how do I find out what it is ?????

Dee95 by Great Neighbour / Super Voisin
  • 583 Views
  • 10 replies
  • 0 Bravos

Resolved! International minutes

If I have international minutes in my account, can I use them to call home if I'm in Ireland.

John110 by Great Neighbour / Super Voisin
  • 415 Views
  • 3 replies
  • 0 Bravos

Resolved! refurbished phone

I purchased a refurbished phone  and it won't last a few hours and it is dead , I cant make or receive calls either, I want a refund how do I do that. Or do I call my credit card com

harvester434 by Good Citizen / Bon Citoyen
  • 582 Views
  • 10 replies
  • 0 Bravos

Resolved! Travelling to US for 5 months

Hi, One of our son's will be doing an exchange term with a US university beginning soon, and will be away for 5 months. During this time he won't be using his PM phone account. He's been with PM for a number of years, so we don't wish to forfeit his ...

PMDad by Good Citizen / Bon Citoyen
  • 871 Views
  • 13 replies
  • 0 Bravos
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