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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Has Public Mobile done away with the referral code?

I'm about to switch my wife and two teenage kids over to join me at Public Mobile but can no longer locate my referral code. Has Public Mobile done away with the referral code? The Chatbot says "You can find your code in the top right message box in ...

Applying minutes

How do I apply top up cards ?

Payment failed

I keep on getting 'Payment Failed! Please try again or use a different payment method.' when I click proceed to payment.

DATA

I have an issue with my data.It says I have used it all and have two weeks until my renewal period.I keep my phone in airplane mode most of the time and use wifi.Why is my data getting used up.

public mobile texts

I would like to know why Public Mobile stopped texting me "thank you for your payment" and "rewards have been credited" . The last message I received was for April payment.

account

I missed a payment so I logged into my account but it is now saying I have no subscriptions?

Resolved! $39, 90 day subscription, do old rewards stay the same?

Hey! I'm sure there's plenty of people asking this but I didn't see any specific to this subscription amount...I'm on the old rewards system. If I sign up for 90 days subscription ($39 per month), will my old rewards system stay the same? Also will I...

Resolved! Lost Sim/Can't access account

Apologies if this has been answered. Everything I've read suggests logging into my account, except when I try to do that, it asks me to confirm my identity and it sends a text to the number of the sim card which I've lost.Ive had to create a new acco...

Resolved! Plan increase

Hi,Just logged into the new environment for the first time as I wanted to update my payment details (hadn't logged in for a while). Before I even made any changes, "Upcoming Payment" is showing I'm on a $55 plan, while I'm on a $35 plan. Payment was ...

5G Roaming

Will you have 5G service if you roam to the US?

Post a payment

I'm trying to help my mother post a payment I would appreciate your help

Need to pay my bill and get a pin number

I can’t get on my profile or my account to pay my bill. And if I could get on them I can get a PIN number so I don’t have a very hard time to pay my bill every month

trying to pay my bill and i need a pin number

Every month i go to pay my bill i have a very hard time to sigh in to do it.. i also have to change my password every time and still can't get on to pay my bill..i can't get on my profile and my account. I would really like to get it fixed so i don;t...

Resolved! Service not working

@CS_Agent i have no cell service and i think it’s because my mom was confused and disputed the charges last month. She has straightened that out with Mastercard and I have since paid with my own card but I can’t seem to get service

Pin number

How do I get a PIN number to pay my bill.

I need moderator help!

I just joined Public Mobile and ordered an esim and did a phone number transfer from Telus. I responded by sms to approve the transfer but did not get a QR code for my esim so I cannot get help because to submit a ticket they send a confirmation code...

Number transfer issue

Why i am still with my

Unable to access account

I have been trying to login but the one time 6 digit code is going to the wrong phone number. I cannot access the account to change plan type of cancel. I am unable to access any human customer service rep. Please help!

ADDRESS DID NOT UPDATE

MY PROFILE WAS NOT SHOWING 'MISSISSUGA' ON MY PROFILE. SO I HAD UPDATED IT LAST MONTH SO THAT IT COULD REFLECT ON THIS MONTH'S INVOICE. IT IS STILL NOT SHOWING UP ON MY INVOICE.

iPhone XR choppy output.

I have an iPhone XR. I have continual complaints about choppy output for mobile calls. On $15 3G plan. Does it make any difference if my cellular setting is 3G or LTE? Not sure if is an issue because I often call from inside of house on 2 bars?Have d...

Account reactivation

I have been unable to reactivate my account since yesterday. It keeps giving an error message that I should try again. Please fix this it URGENT

Reception output

I have an iPhone XR. I have continual complaints about choppy output for mobile calls. On $15 3G plan. Does it make any difference if my cellular setting is 3G or LTE? Not sure if is an issue because I often call from inside of house on 2 bars?Have d...

eSIM not activating

Previously with Freedom - I receieved on activation error message on my iphone xs and it says not able to activated sim can someone help me.

New promo and Prior payments

Spoiler If I sign up for the 30g for $44 promo, is there are payment rebate for the part of the month I have already paid for since June 10th and I will now have a June 15th date. I do not want to pay for $44 today and lose the monthly fee I have al...

Help!

I cannot open a ticket. The page never loads. But my problem is my plan has auto renewed today, payment gone through but I'm unable to use my mobile data, it's just no available. This is not due to signal issues it is something wrong with my plan. Ge...

Resolved! Network error and not able to do incoming/outgoing calls

Hi everyone, I really need help with this. It has been going on for about a month now and I've tried everything the internet has suggested. My phone will occasionally not work when I'm making outgoing calls. It will either make the loud beeping noise...

Will old SIM card work with 5G?

I have an unused Public Mobile SIM card from 2016 that I got during the fall 2016 $120/12GB/90days promo. If I were to use it to sign up for one of the new 5G plans, will it be compatible with 5G?

Resolved! Autopay?

Hey I have a question. So my auto pay had been cancelled because my card expired and I just paid for this month. However, now I can't seem to find the button on the new website to allow me to continue with autopay. It is a nice service and the 3$ dis...

esim not compatible

i bought an esim but release the phone is not compatible, so i m not able to activate, can i exchange to a regular sim?@ Customer Support Agent

Resolved! How to reactivate my service? I can't sign in to My Account.

My phone is suddenly in SoS mode today, and I'm guessing there is an issue with my account payment. I cannot login to My Account because I can't receive text messages from PM, and when selecting "Resend code" email isn't an option. I tried creating a...