Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am sure this has something to do with the decommissioning of the 3G network in the US but I have been travelling in the US for the last two years using PM roaming without having any issues making phone calls. But all those trips were by car. Recent...
I have submitted a couple times of the request to transfer my previous phone number to Public Mobile during past 6 days. Nothing happens. No response after submitted tickets as well. Terrible customs service in Public Mobile.
Hi,I have a USA Roaming Data Talk and Text 15 day package. It is enabled in my account. The data roaming is working fine. However, I am unable to call or text on the roaming package. My status says I have "-1 messages left" of unlimited Txt and "-0.0...
I’ve been trying since Friday to get help from customer service. I can’t submit a ticket it has an error message. I cleared my cookies and history, still not working. Is there no other option? If I enter a message who do I send it to? I tried CS...
Got a SIM card and ported my number. Porting didn’t work for days so I changed my number to a different number but my phone is unable to make or receive calls and I cannot use any data. Please advise if there is a way that I can talk to a human to re...
I have exactly the same issue. My phone just stopped working. My profile says my subscription expired a couple of days ago, though it has been working on automatic payment for several months, and I did nothing to stop it. I am nowhere near my usage...
I tried to transfer my number from Virgin and it's been 2 days I don't have any service! Help!!!
Can’t submit a ticket. Just says error. How do I talk to someone. Trying for days. Sent email to agent like they said days ago. No answer. I feel like just canceling subscription and get different carrier. Too much effort.
I want a specific phone number, how do i I find if that number is available!?
This month there was an extra $43.00 charge on my credit card . I live in BC and this was listed as Self-Ser Edmonton. Tried to submit a ticket for a customer service agent but it just kept giving an endless “loading” message. Any ideas?
How do I reach an agent about my Sim card issue. I need to speak with a human being.
Hi,So others on the line have been complaining about my voice sounding garbly on the phone, but when I hung up and tried calling again, it sounded fine. Does anyone know what might be the cause?
My phone is not working at all. I pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to t...
Hello,I paid already for one month of cell phone service in December, but you never sent me a SIM card. I cannot have your service without a SIM card. Send the card.
hi dear PM CSI manage four plans for my family. We are currently in the 0.5 GB $25 3G plan and I'd like to update all plans to the: For a limited time, subscribe to a 4G 30GB plan for only $29/month.* Offer ends Jan 9th.Unfortunately, we are NOT new ...
I was transferring my phone number to the public from Fido but I couldn't reply "'yes" to confirm transferring my phone number to Fido because I lost my phone and I was planning to move to public after all.when I try to log in to public my account, i...
How can I reach an agent I privately messaged an agent it's been an hour and no one respond.
Hello:I still haven't heard from Customer Service about having an activation fail (different issue).But what is disturbing is that I cannot fully log into my account. Due to the whole PM activation fail and subsequent non-support, I no longer believe...
How to transfer a public mobile number to another public mobile account?
Hi, how does the community interacting discount for a bill's total cost work exactly? Curious to know if anyone has been eligible for that discount and what did you do to become eligible?Thank you!
I had just attempted to do a number transfer and only issue I have found so far is unable to receive call(directly to VM), I did do the same thing with another phone and that has no issue, was just wondering if there was a way to start the activation...
Hi Sir or Madam,On Dec. 26,2023, I joined a 4 GB Data at 4G speed plan for $24/month online and I paid $27.12 including tax on the Dec. 26,20223) I received my SIM card on Jan. 04,2024I tried many times to activate my sim card as the last step to act...
I just transferred my phone number to another carrier. Does Public Mobile automatically delete my credit card from my account to ensure that no further amounts are charged to that credit card?
to request a sim card and enter my account I need my phone to receive the security code, only problem I lost my phone, so can't get to my account to request a new sim card or transfer the number because I don't have a phone this is kind of a catch 22...
I recently switched from Koodo to Public Mobile.I've noticed that certain numbers that call me don't cause my phone to ring, they go directly to voice mail. I don't see any missed call on my phone either from these numbers. Co-incidentally, one of th...
My phone is not working at all. I pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to t...
Hi Folks!was connected to Public Mobile network for two months. Travelled to South America over holidays and returned to Canada today. Phone will not connect to Public Mobile network. I used another eSIM while travelling but have since deleted it and...
I need customer service phone number - number hasn't ported over after 24 hours and we cannot log into our account because 1 time code does not come to our number and there is no alternative listed. we are porting 3 numbers and have the same trouble ...
@CS_Agent i have not yet received my sim that i ordered 10+ days ago.Please send it
