My usim doesn’t work

[Kimmis]

I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company 

[LitlLdy]

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@Kimmis wrote:

I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company 

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@Kimmis , Please submit a support ticket to get a CS_Agent to help you with this!

You can select Click here to submit a ticket↗ !

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

[dust2dust]

Vouchers don't need the account pin. You can buy them in lots of stores and online. Another method is the real time payments option in a few stores.

What recording do you get when you dial 611? Or even 1-855-4pu-blic from another phone and enter your phone number.

[Kimmis]

I don’t have a 4 digits Account pin

[softech]

@Kimmis can you login My Account?

or you have your 4 digits Account pin, if so, use *611 to pay

you can also buy voucher form SDM/711/shell and load it using  *611

[computergeek541]

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@Kimmis wrote:

I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company 

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Do you mean that your Self Serve account is locked?  For now, payment can be made by purchasing a payment voucher from some conveniene stores and gas stations. The payment can then be added to your account by dialing 611 from your clel phone.

[Handy1]

@Kimmis 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.