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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to get the free gifts for existing users?

Resolved! Rogers phone on PublicMobile network

Hi, I have an old Nokia phone from Rogers that I am trying to use with PublicMobile. The phone is unlocked, but doesn't connect to PublicMobile network. Does it mean PublicMobile and Rogers use different bands, and there is no way to use the phone?

Is there an Data outage? My phone can't connect

I have plenty of data, but just noticed that I am unable to connect to NETWORK. Call and Text work, just no Data

Resolved! Need transaction history for ported account.

Hi thereI require transaction history only for last 30 days for this account: This account was recently ported out to Koodo, thats why I cannot login in to this account anymore, thanks.

Resolved! New ported number not working - Error 8UV1

I ported a number over from Freedom 3 or 4 days ago, but now when I try to call it I get error 8UV1 and no calls will go through to that number. I tried calling from another Public mobile friend's number and also from Skype but neither works. I have ...

Resolved! Help

Can log in or remember my pqnswer to security question

Resolved! Used Phones from Public Mobile

Am I committed to using Public Mobile service if I buy a used phone from them or can another service be used?

Autopay

Resolved! Autopay

My credit card is going to expire but cannot change to new date or remove the card. When I cancel Autopay sign out then sign in again it just puts the old credit card back in.

Resolved! Cannot call me

Transfered to PM from Rogers . I can call ,but they cannot call me.

2 gb of data & 500 long dist minutes

Resolved! Negative experience with customer representative at kiosk

Last month I had a very positive experience when I worked with a customer service representative to set up 2 phones for my parents at my local kiosk. Last week, I had a similar positive experience with another customer service representative at the s...

Resolved! Using 500 Inter'l LD minutes

Hi,I have a monthly 100 min Canada Wide plan. I have the 500 min Intern'l LD bonus. If I call the US, what happens with my minute totals? Would it start deducting the 500 LD min? Would it start deducting from my 100 Canada wide minutes? Thanks

Network Not Available-Asking for Sim Card

HelpMy Public Mobile network is no longer available. It was working well 2 days ago.Now it is asking for Sim Card which I did not remove.No access to serviceThis account was established over 10 years ago. Not registered

The 2G one time offer

Resolved! I got my roommate to sign up to PM. I now see that they are not in my rewards "refer" section. 0

why didn't my friend show up as a reward for referring them ?They have been with PM probably for a about 6 months. Does that mean I lost that 6 months of rewards ? Please help ?

Resolved! Why is my Android phone using data?

I have a Umidigi A9 pro with Android 10.I'm super paranoid about products/companies ripping me off, so I have wifi and cell data turned off, cell data limit is set to zero, turned-of background data on all apps that I can find, and I have a firewall ...

Resolved! International minutes

Can I use international to call from US to can?

Resolved! Unable to cancel a port request: Rogers to PublicMobile

Hi All.- My original rogers company phone was an iPhone. I recently quit my job, but they allowed me to keep the phone number.- I bought a new phone/sim and registered it with publicmobile, I then transferred the rogers iPhone number to my new publ...

Resolved! Is there a max reward allowed?

I was wondering what happens if your rewards are greater than your bill? I have the lowest plan for 15$... so say I refer 4 friends this month @5$ each or 6 months, will I have a credit on my account for the balance or will it top off at 15$ and I'll...

Resolved! Referral numbers

How do I view the referrals / phone numbers that I have?Thank you!

re:500 minutes international calls

Resolved! re:500 minutes international calls

I like to call AUSTRIA But it's not listed with the countries you can call is there any way Austria could be added ?

Resolved! I Need some Help

I am interested in Linking two accounts to mine to make paying much more easy to do. I want to link the accounts and set up an automatic payment so that when I pay my plan their plans will be payed for also. Is this something that is possible to do?

can't make outgoing calls

The Minutes haven't been used up.Can still receive calls and go online, bit no outgoing calls.Reset phone, checked Sim.No dice.Now what?

How to confirm my account number?

Resolved! How to confirm my account number?

I am in the process of transferring my number from public mobile to fido as my services have been very bad. I was wondering how i can confirm my account number? I have given them my account number but they are unable to send the transfer due it being...

Resolved! Voice Mail

I'm a new subscriber...for some reason I can't access my voicemail. Any help is appreciated.Thanks in advance.

Reactivation failed

Money was put in account and still not able to use phone

Resolved! Can't access account

My husband can't access his public mobile account because he doesn't remember his password and the email account associated no longer exists so he can't do "forget password". What does he do?

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