[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Re-subcribing
Hello, I'm currently on the $40 20gb plan, but I plan to leave Canada for 2 months. Do I have to keep paying for this promotion to continue or is it fine if I discontinue it and subscribe 2 months later? Thanks.
Can’t Buzz Ppl Into My Home
My home buzzer is connected to my cell phone and I can’t buzz people in. I have checked with my building and Apple, they have both said it is my provider. I get the buzz call but I can’t answer and buzz people into my building. This is very inconveni...
Overcharged plan
I got overcharged with 50$ 2 days before my plan renewal, and then I got charged again on the renewal date I need a refund!
International calls
Hello I payed the $15 for 300 international minutes and still cannot make a long distance call toe Europe.There is no support line. Public mobile is untrustworthy
Parents phone not working
When me or my sister attempt to call my parents who are with PM, it states we cannot contact them because we do not have a US roaming wtv... They live in Montreal with us.. Payment goes through automatically as well and they cannot even use the phone...
My Primary Community Account, can't log back in
when the session expired and having to log back in, very confusing This my Community Profile, can't get back in, how to do so
Resolved! Moderator contact request sends me in circles for hours
I am having trouble with my voice service with numerous dropped calls over the past month or so. I have tried everything suggested and now need technical support. I can't get a ticket as it just keeps giving me an error code. The chatbot is useles...
Addon
I cant buy 3GB data ?
Did not receive sim card
I ordered sim card on Apr 25th ( order number is 34xxxx)I opened ticket 270975-xxx on May 22nd. No response received.I am so tired and not happy.Please send me the sim card asap.
@CS_Agent
@CS_Agent Hi I recently joined public but I’m getting a 7B1 error and can’t make or receive any calls. I’ve tried all the methods such as airport mode, restarting phone, SIM card and such but no success. could I get some assistance please? Thank you ...
@CS_Agent
@CS_Agent I just tried to activate my esim and transfer my old number to it. The service cannot be activated.
User Lock Out
My wife is also a Public Mobile customer. She has been locked out of her account for more than two days already, and for this reason, she won't be able to change her subscription nor add funds to her account. She is desperately seeking help. Can s...
Resolved! @ CS_Agent Lost old sim so I’m not able to confirm full access for the new Public Mobile sim
On the app, I got a message saying that in order to get full access to Public Mobile service, I need to confirm the phone number (which I want transferred). The issue is that I don’t have access to the old sim anymore so I am not able to receive the ...
Data reduction
Hi, thereI notice my data from 12GB every month changed to 12GB for three months, this is not the plan I sign up for, it is not acceptable to do this to your loyal customer, I am modified!
Low call volume
Hello,I recently changed from android to apple and the in call volume is extremely low. I contacted Apple and they didn’t know how to fix it. The volume is on high but still no go. I am using the 3G setting but the LTE setting doesn’t work either. ...
What happens to the reward draws?
PM had several reward-point draws in December 2022. What happened to them? Nothing has been mentioned since. Could PM clarify about the draws?EDIT: just checked email, it says "Contest runs until 2023-05-01. Winners will be contacted by email within...
@cs_agent Number transfer
I am trying to transfer my number from Telus. I missed the confirmation text from Telus and now need assistance.
Data no more available
I have the 15$ package with 250Mo on 3G and I don't have access to internet anymore since a couple of days (new bill cycle)... but I'm still paying for it!!!Did Public mobile turned off 3G internet access?
i have two phones with two accounts and phone numbers. Can't talk to each other.
The phones are a Samsung S10e and a Iphone 6s.Both phones are on Public.The both call and talk normally to any business or org.The verification numbers were received by the both phones when I logged in.But If I call the S10e with my Iphone 6s , I ge...
Registering T911
Please help me complete registration of text 9-1-1 service. Thank you.
Voice Mail
How do I change the number of times the phone rings before the call goes to voice mail?Couldn't find any setting for this in my phone.Thanks.
Transfer esim to another phone
I setup esim on the wrong device when setting up PM. How do I change esim to the other iphone? Going through the Apple menu gives an error to contact PM.
Need proper community ID back - cant send support private message "unknown error occured"
I need to have my community account switched to my proper user ID that I actually use and have logged experience with. Creating my eversafe ID forced me to choose a new community nickname as my nickname was already taken - by me. The account I need t...
Resolved! Lock out
My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before
Resolved! US data/talk add on not working
Hi, I was unable to start a ticket. I added the US roaming talk/data add-on to my account. But the service is not working. I’ve restarted my iPhone XS numerous times, switched the network from automatic to T-Mobile but the service is not working (sho...
Transfer number issue
@CS_AgentIm trying to transfer my existing number over from Koodo prepaid but I was told to submit a ticket first. Please help as my legs are getting tired. Thank you
Logged out
My partner, who also uses Public Mobile has been unable to log in, due to the fact that he changed his email address without letting Public Mobile know and forgetting his password. Also his credit card info needed to be renewed, but he couldn't log i...
Voicemail hangs up
Hi I'm not sure if anyone else is having an issue the last two days when I try to check my voicemail the call doesn't go through and then the call is automatically ended. My plan is still active and I've never had problems accessing my VM before. Any...
Resolved! Stopped having access to my old sim and plan to transfer my service to an new public mobile sim
Can someone advise me how to do it? Thanks.
