Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I created an account with public mobile for my mother. My credit card expired. I need to re enter it so her service will work. But i cant remember the email or password we used. Why cant i just speak to an agent on the phone please help
I need to find out my account number
Not sure if anyone else has already posted about this, but just noticed that PM has changed their 4G plan offerings, or rather added couple of more options and removed 2 or 3 others. The following is what I just noticed in self serve for 4G, however,...
When I have a unanswered phone call, it goes into voicemail box. The icon is not showing up on my phone.
I accidentally redeem twice times, how do I cancel for one?
Hi I ordered a SIM card since February and still haven’t received it
I’ve been out of Canada since Nov. I set up my call fwding to my Fongo number. It has worked SEVERAL times. Today, I needed a call to get a password to log into something. I never got the call so I called my public mobile number. Call forwarding did ...
what is the customer service phone number for public mobile I want to ask question by customer service
I tried using the credit card first, but it didn't go through, so I switched to a PayPal.But now I noticed a transaction on my credit card AND a transaction on my PayPal.So I got charged twice. Could you refund the credit card payment?
I ordered and paid for a sim card months ago, and have not received the sim card. Please refund my money.
Hi,I'm trying to transfer my phone number from Telus to Public Mobile. I missed replying YES in the first 90 minutes. How do I get another activation meassage sent out? I see that Public Mobile has given me a number but it is not the same as the one ...
I am getting 0.37 mbps download. My data is set to LTE. I'm not sure which plan I have but it's over $40 a month. I knew my phone was slow but my friend said it should be way faster. I have been over paying for slow data for years now, not happy...
Hi, i am writing to notice you that please cancel public mobile services. Thanks, Wei Wang
I upgraded my plan to 4g and I bought roaming text and talk as well as 3 gigs of data and everything works ok except talk calls. Talk calls do not work here in Orlando Florida. My son in law has same plan and it works fine on his android galaxy 50 ph...
i would like to know why my data is being used up when on wifi and in the middle of the night when I am sleeping?
I can’t get the add one I bought to work in the US. I’ve tried the troubleshooting suggestions
Hi, I need to transfer my phone number from public mobile but I do not have my other phone anymore to accept any sms verification am I able to receive verification through an email
I recieved a text saying Reward points were mistakenly given Mar 2nd, and it was going to be taken back. Now there's no record on the 2nd, but I have a number of weird credit gains, I'm not sure what they're for, exactly. One was 1.00 Point "Give Ba...
Hello, I would like to have the detailed invoices for the months of January to March 2023 please. I know the March invoice is to be processed this weekend. The request can be made right after that time if possible. Thank you,
I added money to my account and my account didn’t renew
My account got suspended, so I added funds (enough for the month) it keeps saying its active on payment page. When I go back to my account it says account suspended but it has the 40
Received a text from Public Mobile that I was out of data for the remainder of my plan / monthHowever, when I login to My Account the usage bar is at 3.85GB / 15G The chatbot suggested creating a new APN (Access Point Name)And then resetting my data ...
I want to cancel autopayment.
I have droped my wifi service and relied on my plan to have an extra bonus monthly. But now when i check on my data usage and addons it seem i only have 2gb one timedata bonus. I seem to remember i always had 1Gb in the plan and like 1.5 Gb bonus at...
How do I get my account going after it was inactive I added the mins and the person who set up pin f
I just noticed that I got charged incorrect amount in the last bill and when I checked online, I saw my plan got changed! I didn't do change to my account.Why was it happened?
