@Katrininga wrote:
Hello,
I checked available funds, its up to 45$ now that I've basically paid for 15$ worth of data 3 times now. I've turned my phone on and off multiple times. It shows on my plan that I have data added on, but nothing is working.
I would like to reduce the amount to only 15$ again, I don't need 45$ worth of data. And I need to get the data to work.
@Katrininga did you actually buy the add-on 3 times or just loaded the fund 3 times?
Buying add-on is a 2 steps process, 1. Load Fund, 2, Actual buying
Many people just loaded the fund and missed step 2
If Available Fund = $45, you didn't buy at all, you just loaded the fund. Go back and just buy the addon, you should then see the Fund down to $30.
Also, you can confirm this by going to Transaction history page
In case you bought more than once ( not just loaded the fund but actually bought), open a ticket with PM Support to ask them to reverse the transaction:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
