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Cannot login to account to complete setup

Nicole35
Great Neighbour / Super Voisin

Good morning,

I recently signed up for a public mobile plan switching from Bell. I am somehow locked out of my account, and cannot complete my set up. I've waited the 3 hours for it to unlock as suggested and also have reset the password but nothing is working. I've also sent a private message to Public Mobile but have not heard back.

I'm not able to access mobile data and can't make any calls. Can someone help please and thank you!

5 REPLIES 5

Dunkman
Oracle
Oracle

@Scarlett2 

Looks like that your account was not set up properly then. 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Try to explain your situation as detailed as possible in your initial message.  

Expect at least 1-2 hour response time.  Check your private message inbox for response. 

@Nicole35 

Maybe try to delete the PM app.  The re-install and try again. 

Otherwise, since you already private message CSA, you will then need to wait for customer service agent response.  Might be longer because of stat holiday.  

Scarlett2
Great Neighbour / Super Voisin

Same here

Nicole35
Great Neighbour / Super Voisin

I did activate on the website- however it prompted me to move over to the app to finish setting up and then it locked me out of the app and website. I am unable to login to either now

Scarlett2
Great Neighbour / Super Voisin

I’m having the same issue with my daughter’s number. I tried to activate it via the app but it crashed before the eSIM was installed and there is no way now to finish the activation when we try to log back in. 

Dunkman
Oracle
Oracle

@Nicole35 

Did you activate on website or via the PM app?  If via the website, you will need to finish off the activation on the PM app.  

P.S. I will move you post to Support section for better visibility and help. 

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