Community

No singal in Hong Kong

Hi, I'm travelling in Hong Kong and have turned on the line. But I do not receive any calls or text messages. Could you help to troubleshoot?

access to payments

I have now been 3 days without a phone. I updated my payment info but am unable to process payment. How does a person get to talk to a live representative.

US Credit Card

I would like to use a US credit card for my subscription but there is no place to enter a billing address and my billing zip code is (of course) different from the postal code associated with my phone number.

eSIM Transfer Issues

Recently I ran into the issue of not being able to transfer my eSIM from my old phone to my new phone. I was told that I must purchase a new eSIM from the self serve section of the mobile app. However, is it possible for me to purchase a new eSIM the...

eSim

 the eSIM was already installed and then deleted,how do I get a new eSIM will be required

Trying to make a phone call disconnects immediately

I have a one plus 9. I had this problem before I swapped APN's to the newest one and I'm still having problems. When I try to call or even access the voice mail it immediately cuts out without a dial tone 

Phone dissapear from MyAccount

My Phone data stopped working. I logged into my Account and is asking for Reactivation? When I say I already have a SIM, I get an invalid SIM. How do I recover my account?

Your number cannot be completed as dialed

Hi, I’ve been trying to call my banker’s international toll free number from the Philippines but failed. Public Mobile always say that the number I dialed cannot be completed. The international toll free number is IAC+800-8-6318000. I used 011 for th...

Ordered SIM online, paid, then got error

Tried to order, card got charged but order didn't go through. Saw a message about entering a ticket. Can an admin help me? My credit card is charged already and the sim order didn't complete 

Sim issues

My sim isn’t activating , my phones compatible so what’s the problem ? 

Unable to port phone number.

I went to profile, and transfer the number: xxxxxxxxxx but it said : "Unable to port number."If I still want to port the number: xxxxxxxxxxxxxxx,      what can I do...??

*611 not connecting??

I just bought a voucher, as I always do, to top up my plan. Everytime I dial *611 it says I'm calling T mobile and refuses to connect. Also can't find anywhere on the app to use the voucher, just to change my card payment. Anyone know what's going on...

3G Network/Public Mobile

Does anybody know when Public Mobile is shutting down the 3G Network? And which devices will be affected?  edited by computergeek541:  unrelated to the "community" category label

Esim

I originally got my number on my android through eSIM on my android now I need to switch my android to my iPhone, which is also eSIM compatible so I basically just need to buy an eSIM for my iPhone so I can switch my android to my iPhone

How can I get my brothers bank card off

Two charges to Credit Card

Hello, Unsure as to why I was charged $31.04 on Jan 21st and then $31.04 on January 23rd.....the oddest part of this is that only the payment of January 23rd shows up in my Payment History. Is it possible I was charged twice in error or will I see on...

eSIM not activating

Hello, I bought eSIM and while installing, it fails to install. In process it deactivated my physical SIM. Tried to reinstall the eSIM thru my account on desktop and scanning the QR code and that is also fails. While purchasing the eSIM, it did check...

Mistakenly charged Monthly payment

Hi, any agent here? Or any people have idea? I cancelled my service on Thursday, but on the same day I am still be charged full monthly fee for the next bill cycle. Once I cancelled the service, my Public Account closed right away. I am not able to f...

Downloading past invoices from account after transferring number

Hi – I transferred to Rogers a few months ago but my account is still active. I am able to log in but nothing load.I'm trying to retrieve my past bills / invoices, is this something someone on support can help with

3rd month free?

I signed up for a boxing day deal on the 4G/4Gb plan and 3rd month is supposed to be FREE.  Why is my payment notice showing I need to pay for the 3rd month?  I can't find any voucher or notice of the 3rd month free now that I am signed up.  Please a...

sim card locked with puk

need puk code

Voice Mail

Hello !On my iPhone it says I have 5 messages but I do not have any ! Who could correct this and have the cellphone show 0 messages ??

Cancelled service without notice

My credit card was compromised and my payment couldn’t be processed. They shut my service down and now I’m without a phone which has been extremely inconvenient.  I’m waiting for my new credit card to arrive .  I was not even given a grace period of ...