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[NEW] Scheduled Maintenance February 25th - February 26th

Hello Community, We wanted to give you an update that we are completing system upgrades during the following maintenance window: February 25 | 10:00 PM EST (7:00PM PST) to February 26 | 9:30 AM EST (6:30AM PST) During this time you will be unable ...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New 5G Canada-US plans

I am about to subscribe to one of the new PM 5G Canada-US plans. I was wondering if PM is available in Ontario and also confirm that Canada-US means no roaming fees in the US. I am asking as my wife won't believe me when I tell her that. And what's t...

Resolved! How can I get a new 5G SIM card?

Hi, I have subscribed a new 5G available plan, for sure I would need a new 5G SIM card, how can I get it? or, Can I get an e-SIM card instead?if I didn’t change my SIM card, is the used 4G SIM card still working with my 5G available plan?

Resolved! Lost a bunch of "Bravos"

Yesterday I had about 30 or so Bravos here on the community. Today I login and now I only have 7. Not sure what happened there. Anyone else have this happen to them?

Existing rewards conversion

I had tenure rewards and refer a friends rewards, I see that all have disappeared and just see 5 welcome points. I thought that the rewards would be converted to points except for autopay. I dont think its fair to remove existing tenure and friend re...

Resolved! unsubscribe before next pmt date

If I do this will my phone work until the next pmt date? How long will my phone # be reserved? ie: My next pmt is May 22. If I unsub today will my phone work until the 22nd?

Unable to activate a prepaid sim

Hi thereI have paid for a subscription plan and just received the physical sim card but now I am having trouble Activating sim card. When I select the number and proceed, an error shows up that sim not Activated. Any help regarding this?

Refer a Friend points transfer to Public points

Hello, Now that we are transitioned to Public points from the old rewards program, when do the refer a friend points show up on our account?I see the 5 welcome points on May 3 in my account and its now May 8 and still no sign of the refer a friend po...

Missing AutoPay; Loyalty & Referral discount

My credit card was charged plan amount without discounts for Auto-pay; Loyalty and Referral. How do I get this corrected?

New points system

Hello!Currently I have $4 of loyalty discount, $2 autopay discount and $2 referral. With the new points, will I lose the $4 loyalty and $2 autopay?thanks !

Text Messages: Unable to send or receive, online ticket submission unsuccessful.

Hello,As addressed in the recent posts by customer service agents, there's been an ongoing issue with recently ported numbers unable to send or receive text messages. My number is one of them.I wish to submit a ticket through this post. I would also ...

Purchasing eSIM on new phone

Hello, I have downloaded the app and gone through the purchase procedure but the final button to click “purchase” doesn’t seem to work. please advise ASAP

5% points

Extremely slow cellular data

Hello, I recently became a customer of public and I have the plan of 4gb of 4g data, and my samsung is a 4 g phone. However for the past couple months my data has been horrible even when I have 3 or 4 bars of cell, so I started looking into it on my ...

Resolved! Limited Time Plan?

I'm new to public mobile and registered under a new activation plan of $29 for 40gb and the terms say that prices may change without notice. Does anyone have any experience with their bill suddenly going up by a significant amount without notice?

Resolved! SMS not working

Im a new subscriber and my calling and data work but my sms doesnt. Ive seen that they are having that issue with new subscribers. How do I contact someone to help me with this? The chatbot is useless

Need QR code for esim

Hi, can I please get QR code for esim to scan please. Thank you.

HELP HELP Phone number didn’t transfer over

Can’t receive text messages or phone calls

Add on toUSA

I paid for an add on to USA and it doesn't work

How to redeem points into lowering the bill?

How to redeem points into lowering the bill?I can’t see redemption option

Resolved! Phone number change from Koodo

good day, we are considering moving our two cell phones from Koodo and would like to know if we can keep the same phone numbers? what is required to make the change please

I would like to pay my telephone bill. Need a place to enter my Visa.

Where have all my referrals gone from prior to the last year?

I just got moved over officially to Public Points from the old (and much better) reward system. I looked at my referrals, and only those I referred to Public in the past year are showing now. What happened to those that I referred prior to this? T...

Cambridge Phone Number Not Available

Hello! I just moved to Cambridge and I wanted to change my phone number but when I take the steps to do so, Cambridge is not an option when choosing my city. What do I do?

Re: [Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers

The chatbot was not able to help me with this issue. And I’ve tried asking it several times now. I switched over my number to public mobile 4 days ago, still not able to receive text messages. I’ve created 2 tickets in customer support but still have...

$15 plan/ Subscription text messaging not working

Hello, I changed my subscription from $35 to $15. I am not able to get a refund. Two payments charged two days apart. Also, can't receive or send any text messages after the changes.

Forgot password email not working

Hello got the sim I'm using the account I signed up with.. forgot my password but the forget password email is not coming into my inbox. checked all folders... not sure whats going on

Forgot email and password

I forgot both my email address and password for my registered account. How can I set up a new email? I tried following the solutions provided for similar issues before, but none of them worked for me. I still can't log in to my account. I'd appreciat...

Rant.

Cancel my plan and get the refund

Can you please refund my plan I am not able to use your service and it is hard to get customer service from you. There is no need for the plan any more; I haven't used it yet to get the phone number.So please cancel the plan and send me the refund AS...

CS

I need to be able to reach a CS agent. Coukd someone direct me to the link?