Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Tried to port from PM but new service provider got an error mdn not found/ does not belong to this service provider. Correct ac no provided, what issue was that? Thanks
Hello team, @CS_Agent how can I apply my rewards point to upcoming payment?
Hi, I’ll be moving in a couple of days from Montreal to a city on the outskirts and unfortunately where I’m moving the only service available is LTE and 1 bar only. Roger’s has 5G in the same area how can we go about asking for better coverage in an ...
Here to earn points. Just got to know if you engage here it helps to earn points.
Not sure whats up with our online portals but I checked and this issue is on all 3 of my accountsI mean ... really? Feb 2027 isn't long enough for you guys?
I thought my phone was e-card compatible but it's not I bought a sim and cannot finish set up
I just paid for my plan on Dec 4 ($34 20 GB Data at 5G Speed with unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging). However, I am interested in the limited time offer: $29 20GB at 4G speed plan. If...
When I order a subscription with a physical SIM card, how will I know when the SIM has been shipped by courier to my street address? Thank you.
How can I cancel my subscription and join to the minimum payment?
Im in the us ..with can /us ulimited plan but unabble to call out any were ..was working for a month and a half .....tryed T-mobile /AT@T/VERIZON/313100 ...AND nothing
Locked out of my account and the customer service rep says there was a chargeback issue, whatever that is. I did have an issue with my credit card last month, but that's all straightened out now. Rep replied with one message and wont respond furthe...
When I attempt to purchase an esim on a new phone, I dont get an option to select a sim, so it only lets me buy a physical sim card. Also I would like to know if it would be possible to refund a physical sim card.
This is twice now and I’m slowly losing my mind. I have asked Roger’s to transfer my number to Public Mobile. I get the initial text but not the text with the SMS. So I can’t get my old number. Of course you can’t reach a live person to actually s...
I have two numbers on an existing account with another provider. I would like to port one number to Public Mobility but keep the other number with the existing provider. Will you just port the one number and leave the account open for the other num...
I was just told my call cannot be completed because I have used all my minutes I have an unlimited plan help
How can I have an actual person look at charges on my account?
Closed.
Hello,In the past 2 weeks I've received over 50 random marketing calls from all weird numbers and they are driving me crazy. Clearly my phone # has been sold to a whole bunch of companies. Is there a way I can put a stop to this? I know I've called ...
I have the Mexico USA Canada plan. I have tried everything to make local calls: 011 + 52 + number...no luck. I have tried 001, 01. Who has made a local call in Mexico using their Public Mobile phone? Can you please share exactly what to dial. I'...
I have spent four days trying to port out public mobile. Koodo techincian said it had 6d error code saying my number was inactive in Koodo porting system. He told me to ask Public mobile bypass or update my number status.Real pain.Zhou
Hi there,I have travelled to India a few days back and I was trying to change the SIM with an Indian#, and during this process I mislalced my PM SIM card.1. I want to make sure I am not charged roaming or other fees2. I want to deactivate my lost SIM...
I signed up and paid for my and my spouse's phones to Public Mobile. My account plan is active, but not his. Whenever he tries to call, it says he does not have an active account. The payment went off my credit card.He can't access his account from t...
My wife and I are both on Public Mobile. Last month she appeared to have used all her data. Today is the first day of the next billing period. She has the basic account with 250 MB of data. However, instead of getting a balance of 250 MB today it sho...
Why, why, why does this always happen?!? I have 0/15 days left. I have $30 funds available. I have, to my knowledge, completed the procedure twice to renew my add-on and have been told twice that I was successful but I still have 0/15 days and I cann...
activated a new sim card. sms is not working. can call out but can not receive calls.
How to report /stop receiving calls and messages Anyone can help please,thank you
hi! i just need to update my payment information, however, when i go into my account to the payment section & enter my new credit card information the website tells me it is not able to do this. What do i do now, dont you want my money?? thanks!!
Hello all I have search’s and not found any information on this phones ability to work on the Public mobile 5g network. Could someone please see details and confirm. thanks
why can't i cancel the automatic top-up
