Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Landline

Hi I have the same issue. I just started the porting request and now I am not able to log in as the confirmation text is being sent to my landline number. Please help.

New plan/phone number to the same account

Hi, just wondering if I can (and how) I add a second account to my established account ie a second phone number/plan. Or do I have to open a whole separate account? Thanks

My tickets are not being answered

I'm still trying to move my old koodo prepaid number over to public mobile but I have not heard from customer service team members. What is the hold up? I have 5 tickets open..

Resolved! Forwarding Calls - Abroad

Hello, I may have to go to France urgently due to a family emergency, however I am in the process of applying to a number of jobs and have indicated my Public Mobile phone number in my applications.... and I have the suspicion it does not work outsid...

Credit card charges

I noticed money was charged to my credit card for September- October. My cell phone is being serviced by another company. Please credit my credit card

Esim not working

My husbands esim quit working, and can't long into his account without the verification code sent through text. What can we do to get it working again? He's tried everything in the faq

Is there anyone in the company you can actually talk to?

duplicate thread

Power of Attorney

Good Afternoon, I have PoA for my daughter's account. Phone number ********. The phone has been destroyed so I need to do an Esim reassignment to another phone

Data not working

I started my subscription with public mobile last week and transferred my number over from Koodo. I can text and call and my wifi is working but I cannot use my mobile data when not on wifi. How do i fix this? I have 3GB data on my plan.

Phone service not transferred when switching plans

Hey @CS_Agent so just switched plans a week or two agoPicked a 34 dollar plan it showed up as it while I was checking out but when it went through for some reason it gave me the wrong plan a 57 dollar one instead So thought fine I'd go with that for ...

Tickets not dealt with, no response from support at all

Am thinking of moving to another carrier, as non of my recent support tickets have been answered. I have not had any response to my request for a QR code, despite repeated requests. Customer service is appalling at public mobile

dropped calls

HelloI live in rural PEI and this past year has been fraught with dropped calls. I've had a call dropped three times, only to call back and have it drop again. Its very frustrating and has me considering returning to a land line. Suggestion?Paul

I was billed twice

My account said i didnt pay but I had $39 in my account so I tried to pay it with that and then it charged my debit card again. Please cancel the second charge.Also Why is this how you contact support!?

pin number

what is the pin number used for ?

Transfer out my number to new carrier

Please assist with porting out my current public mobile number to my new carrier

Can’t call any 1800 nunber

My husband and I are both unable to make calls to 1800 numbers

"5b1 not equipped for incoming service" when calling a number in Germany

Hi,I opened a ticket with the chatbot for this some days ago, but have not received any reply or heard back from anyone. Trying my luck via the community now.When calling a German number (starting with +49) I hear a "5b1 not equipped for incoming ser...

Accsess to my esim after resetting iphone

Hi, I submitted a ticket to reactivate my eSIM after resetting my iPhone. I submitted a ticket, but I have received no response. Can you please help with this?

Resolved! Data not working

I activated my subscription plan yesterday and I called the porting line and they said everything is active and I did a reboot and everything but the data doesn't work. I got the 60gb plan but when I turn wifi off myphone in my house it won't start u...

My account

I cannot access my account to add pay method

mobile data

How to check the rest of my mobile data

Need puk code

Hi, I need the PUK code for my iPhone to unlock my SIM

Why Memes and Funny Images Are the New Language of the Internet

removed spam

Didn't get eSIM QR code emailed and can't complete sign-up

As per the subject, I can't get past the log-in and get a "Step 6:6 subscription not activated message." edited by computergeek541: changed category label as this discussion isn't related to Community

Please cancel my subscription. I already left Canada.

I left Canada in August and tried to log in to my account to cancel my subscription. I would put in the code sent to my email, but since I do not have the cell reception, I cannot get the code to my text messages, and cannot get to the menu to cancel...

phone number invalid

trying to login and asked to reactivate my account

QR Code

Hi! How do I transfer my number to a new phone? Where do I find the QR code I’m asked for? Thanks.

Resolved! Cancelling without logging in

How do I cancel my subscription when I can’t log in to my account, including the PM app?

Two phone numbers under one account

I have one account with two phone numbers. It was set like that by Public Mobile many years ago. The second phone number is called alternet phone number. I need to separate this account into two independent from each other accfounts. How can I do it?...

Payment

How do I remove card off the account

Community

Forum Posts