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Resolved! New Phone - Lost Rewards

I lost my phone about a month ago. I deactivated the SIM card, purchased a new phone and new SIM card.My latest auto pay (29 Nov) did not deduct Loyalty Recognition, Refer a Friend, or Autopay Reward.Why did I lose these rewards?

0312 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

No service

I moved to PEI and have no cell service at my home. I live close to the water in a low lying area. Is there anything I can do to get better service. Literally my phone says No Service 99% of the time. I’m told I need to get Rogers I order to get serv...

Cherylanne by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Which Telus network

FYI as this isn't really about Public Mobile (but rather, Telus home internet service), I'm moving it to The Lounge. (Off-topic area).

srlawren by Retired Oracle / Oracle Retraité
  • 0 replies
  • 0 Bravos

Resolved! Saint Pierre et Miquelon

Hi all, I am in a small French island that it seems nearly no one in Canada has heard of, off the coast of Newfoundland for the month, called Saint Pierre et Miquelon. It is French - as in it is technically part of the European Union. I had my phone ...

aamin87 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Reward

How many people do I need to help for getting reward? If my community account is different my self account, can I receive the reward? If not, how I do to get?Thanks for support.

khietan by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Resolved! Awards

I am a new customer when will I get my holiday awards

GIORGIO1908 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Problem sending Picture messages after update

Hi all, The other day I updated my phone from Android 9 to Android 10 and since then I have been unable to send pictures over MMS. This happened when I first got my phone and I found the solution on here which was to set the proper APN. But this time...

Fgignac by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos


Got 4 calls (from different local numbers): Canadian Border Agency - we intercepted Canada Post package with suspicious items (or something like that), please do this and that...Amazing! All calls within few hours. Just for fun called back those numb...

Meow by Mayor / Maire
  • 21 replies
  • 2 Bravos

Resolved! Number Transfer

I was with Rogers and they are going to release my number for the transfer. Once I receive the SMS, how am I supposed to call Public to accept the transfer/get my number?

mkosarnia by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Number Trasnfer

Hello, I tried to transfer my number from public mobile to Koodo, once I confirmed the request on Koodo’s online application I lost my account with Public Mobile and the signal !and my number hasn’t been transferred to Koodo!! Does anyone know what c...

Rihabchafi by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Drop calls

Hi Folks!  Anyone experiencing drop calls. My phone is dropping calls

Cucumber999 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

receive phone call

I can call out but whenever someone call me, it will automatically switch to voice mail box. Can someone tell me how to fix it, thanks a lot.

samueltsung by Great Neighbour / Super Voisin
  • 17 replies
  • 0 Bravos

Resolved! Data sucked dry

On December 13th, at 2:46 am was was awakened by a text message on my phone, notifying me that I had used 75% of my data, since renewal of my plan on Dec 4th. I thought that was strange, but went back to sleep, only to be re-awakened at 3:50 am to a ...

North711 by Good Citizen / Bon Citoyen
  • 32 replies
  • 0 Bravos

Phone is activated but nothing works

I just activated my phone on the 50$ 10gb plan and I'm sending texts but no one gets them. I tried calling and it also tells me that cellular network is not available for voice calls. Does anyone know what's wrong or how to fix this issue?

Gflay187 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Roaming to Public Mobile Partners

I will be travelling thru the states. If I add the proper add-on, how do I ensure that my phone will only connect to public mobile partners AT&T and T Mobile? Thanks

jk0373 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Roaming

I purchased us Roaming but my phone not working 

nitzdut82 by Great Neighbour / Super Voisin
  • 14 replies
  • 0 Bravos

Resolved! Cannot send text messages without WIFI

Hi I just switched my account from Telus business to Public Mobile and I am not able to send text messages without wifi. I sent text messages when we were out to my partner and he didn't receive them until we were home back on our wifi. Also, I have ...

kparkerhall by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Holiday Refer-a-Friend Reward

Hello!For the holiday refer-a-friend reward of $30, if my friend stays with PublicMobile for longer than 6 months, do I still get the usual $1/month off after that? Thanks!

smarie17 by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos