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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1765 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3488 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32934 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44738 Views
  • 182 replies
  • 30 Bravos

Bad service and calls dropping

Anyone else experience extremely patchy service on phone calls? I can barely get two words into a phone call with the call cutting out for every single incoming our outgoing call. Calls have also randomly been dropping 5 minutes into the call.. not s...

Soph2 by Great Neighbour / Super Voisin
  • 691 Views
  • 6 replies
  • 1 Bravos

Resolved! Cancelling plan

Hello,I had bought a public mobile sim for my visiting family from Germany. Unfortunately they didn’t cancel before taking the SIM back to Europe. I had them provide the sign in credentials and share the first email vertification code, but it asked m...

MarcPletsch by Great Neighbour / Super Voisin
  • 1683 Views
  • 11 replies
  • 0 Bravos

500min INTL Long Distance incl CA & US Usage

Hi,I am trying to understand when the minutes from the 500min INTL Long Distance incl CA & US are used.Are they also used automatically for local calls after my 100 Minutes Canada-Wide Talk has been used up for that month? Thank you  

ScoutU by Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 2 Bravos

Resolved! Can I get my old number back when I activate my new SIM?

Hey everyone,I was a customer of public mobile for several years, from 2018-2023. I received a work phone and no longer used public mobile, and my account was deleted because stopped logging in. I just bought a new SIM card, and plan to activate it, ...

Veektor by Great Neighbour / Super Voisin
  • 848 Views
  • 6 replies
  • 1 Bravos

Anyone else getting scammed by these guys?

Not long ago I found out that my plan was changed without my knowledge. When I signed up with Public I was on the 25$ 1 GB plan a few months after that I was changed to a 39$ 20 GB plan and was not informed. I didn't notice I was bleeding money for s...

Loganb1 by Great Neighbour / Super Voisin
  • 578 Views
  • 3 replies
  • 2 Bravos

Number completely cancelled

Hello, I asked for my number to be transferred from Fido to public mobile, and kept the same. The inactivation was unsuccessful after a few days, and the company apologized and sent me an SMS after I issued a ticket.however, now, it’s been days and I...

Enasaboud2 by Great Neighbour / Super Voisin
  • 380 Views
  • 3 replies
  • 0 Bravos

activation problem

I signed up with Public Mobile choosing the physical sim option because I thought the sim will arrive in 2 days. However 2 days passed and I had no card. How do I change the option to ESim so I can activate now?

Sybilneo by Great Neighbour / Super Voisin
  • 618 Views
  • 5 replies
  • 0 Bravos

International Texting

My friend lives in Florida and I have international texting and I'm in Canada, she can see my texts but she can't reply to me. it says something about being restricted? Please Help

Melcomepeanut by Great Neighbour / Super Voisin
  • 453 Views
  • 3 replies
  • 0 Bravos

Resolved! earning reward points

How do you earn rewards points in the Give Back

Suz47 by Great Neighbour / Super Voisin
  • 501 Views
  • 4 replies
  • 0 Bravos

Resolved! $5.65

ok my bad, I want the $19 plan. there is change now-charge now $21.47 option or change upon renewal? what happens to the $28.25 payment i just made if i charge now? and or what, when is renewal?

hohawk by Good Citizen / Bon Citoyen
  • 429 Views
  • 3 replies
  • 0 Bravos

Trouble transferring in

I am having some trouble transferring in. Says I have wrong imei. Where can I see what I entered and correct it

Kennyg7212 by Great Neighbour / Super Voisin
  • 420 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation Failed

Got an error message that says "Subscription not activated". It asked me to contact a customer support agent, but couldn't log in from the app to generate a ticket. Tried to access an agent through the website, but it says no agents are available, ev...

Coralemon by Great Neighbour / Super Voisin
  • 423 Views
  • 2 replies
  • 0 Bravos

eSIM activation failed and unable to retry

I recently switched to Public and went through the app for the activation flow. I've selected the eSIM option (my device supports eSIMs and I was on Wifi). The activation failed and it won't let me retry (told me to contact support, which still hasn'...

wrong rate plan

We made a change on rate plan on May 11 to take effect on renewal date end of May but still showing the $25 plan We want the $34 plan which we applied for

Tootles by Good Citizen / Bon Citoyen
  • 732 Views
  • 8 replies
  • 0 Bravos

Payment

Why was I charged $8 more for month of may?

Jd17 by Good Citizen / Bon Citoyen
  • 879 Views
  • 10 replies
  • 0 Bravos

Dialing Belgium

how do I dial Belgium? I've tried +32 , and 011 32 nothing worked, running out of patience. just spent one hour trying to get support on this simple matter! 

Sunny19 by Great Neighbour / Super Voisin
  • 388 Views
  • 2 replies
  • 0 Bravos

Payment

Public Mobile isn't accepting mt payment from my Mastercard debit card. All of the information is correct and there is more than sufficient money in my bank account.

Leroy7496 by Great Neighbour / Super Voisin
  • 310 Views
  • 2 replies
  • 0 Bravos

New rewards system

Why? Why complicate something that worked? First of all my bill is higher...why? Now I have to log in to see rewards (because I dont have other things to do in life?!) And then when I do log in and go to rewards... the page is empty... so again I ask...

Dongyi by Great Neighbour / Super Voisin
  • 630 Views
  • 6 replies
  • 0 Bravos

SMS (kinda) and MMS in USA with data only

I'll leave you guys with a neat trick I used when in the USA on PM before I leave to freedom thanks to the forced point change.If you need SMS while in the USA, just get a data package and turn your SMS into an MMS. To do this you can just add a Subj...

RNk6xib2 by Good Citizen / Bon Citoyen
  • 373 Views
  • 1 replies
  • 0 Bravos

subscription

I was wondering if public mobile allows us to choose any plan we want without restricting the amount we will pay. Like $ 18 etc.Thanks

ADEN1 by Great Neighbour / Super Voisin
  • 284 Views
  • 2 replies
  • 0 Bravos

Failed port From Fonus

I tried to port my number from Fonus and I got this message “Hey, it's Public Mobile. We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You...

Kurt9901 by Great Neighbour / Super Voisin
  • 343 Views
  • 1 replies
  • 0 Bravos

Resolved! Promotion of 3GB of data for $21

Hi,  I got a txt msg that states " Get 3GB of data at 4G  speeds of up to 100mbps for only $21 /month".    There is no other detail regarding minutes/txt .   Is this a monthly data add-on with my current subcription plan  or it's a new plan that woul...

TomYvr by Great Neighbour / Super Voisin
  • 644 Views
  • 3 replies
  • 1 Bravos

Resolved! Wrong SIM card sent

Hi. I just subscribed to Public mobile and requested a physical SIM card. There was no option to select which phone I am using. I received a regular SIM card, but my phone requires a nano SIM card. How can I get the correct one sent to me? Thank you!

mkoo by Great Neighbour / Super Voisin
  • 440 Views
  • 3 replies
  • 0 Bravos

Resolved! New Invoices are Missing Tax in Total

The new Publii system and its invoices are an absolute NIGHTMARE!I am trying to gather how much I paid last year for tax purposes, and the payment history deliberately hides the added tax in tiny font.When you go to download the receipt, the tax isn'...

tangycandy1 by Great Neighbour / Super Voisin
  • 652 Views
  • 3 replies
  • 1 Bravos
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