Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,We have just signed up with a flip phone and are having trouble activating the phone number.Used app from another phone.Flip phone has no internet etc.Please advise.
I haven't received a one time $10 bill credit when I referred a friend (My friend as well). Only received a 1.00 point. Where can I contact for it?
I just subscribed and I was sent a t text that my number has been transferred from Rogers . On my phone however it still says My carrier is Rogers and under Network it says "Not Available". I am unable to use the QR code for downloading my eSim as ...
I was following the steps and selected port a number from Koodo and got this message: Subscription not activated.It says to contact support. I tried and I keep going around in a circle with no resolution.Can someone explain the next step please?
Hi I want to activate my number I have trying for days but everything has changed. I need help please
I've been getting additional charges on credit card since August 12th?
Just noticed that my account was charged $90 for International texting on Sept 17th. This is a change to my account which I did not request and I am also wondering what has happened to my credits for loyalty and autopay
I see in my bank account was charged two payment for54.39 pls adjust
I’ve been overcharged for my bill monthly. I have the 45$ plan but I’m paying twice a month since august at least and I can’t get through to any agent to get refunds or credits added for the money I’ve been overcharged. Also I’m running out of data w...
I completed a phone number transfer as a new subscriber and an eSIM activation yesterday but my iPhone is still not connected to the network. No SIM appears in my list Settings>Cellular.I keep getting errors (Error: XXX or 404) when trying to submit ...
We had two visits from police in the last 24 hours and they are telling us that my husband's phone number is calling 911 but my name is showing as the caller. Our public mobile account is under my name. My husband's phone has been sitting on the coun...
Hi, I am currently travelling and was looking in the PM app to update some contact information while waiting at the airport and somehow accidentally change my number (don’t ask me how.. it was not smart). I went to try to change it back but couldn’t....
i want to unsubscribing,but i don't know how to do
Is Hawaii included?
I used to get 25 mbps 2 years ago with Telus in this area, I would have assumed it to only have been better since then, and this is 5G 50gb plan. Im disappointed and would love to cancel and get refunded but nose in stock for 90 days. It especially s...
i have completed all the steps to set up my phone but when I attempt the final part public mobile says it is sending a 6# code to our phone to authenticate, but the code never comes. same with my wife's phone...so we are stuck with only text (to eac...
Hi,I get this error message after I successfully login to the app (Android) in the My Account tab. I need to keep restarting the app many many time for it to go away. Any ideas?Attached the error I see
Forgot to add friend referral code during activation.
So I was trying to find out if my iphone 13 has been volte enabled before a Vegas trip. The CSR rep said I would have to upgrade to a 4G plan to have volte. Currently I have a $15 3G plan. My question is can I just buy the US data only plan instead...
Hi,There is currently an offer to pay $39 for 20GB plan (4G), that ends OCT 2nd. What is the original price of this plan?I want to subscribe but AFTER my month ends with my current carrier, in 3 weeks of so, but what to see if it make sense to start ...
Hi I just bought a new plan, entered the wrong imei for transferring my number. My plan I am transferring the number to will be over at midnight I gave a number to call but I’m wondering if there is a way to get help now? I did get a text saying I wo...
My last provider canceled my phone number, now I’m paying to public mobile but don’t have service or a phone number
While Public Mobiles actually cell service has been fantastic, this entirely new image,app,etc has seemingly rendered it nearly unusable. Constant errors when trying to submit a ticket! I need to speak to an agent. Can one of them get back to me plea...
RESEND A PORTING REQUEST TO FREEDOM MOBILE
need help: my credit card was charged via autopay yesterday, sep 29, but service is put on hold today
I was trying to change my payment information but unfortunately I couldn't do it. The web site is horrible, it never stop buffering, only loading, loading and loading..all the time. Every time, always .I am tired of it..I am totally disappointed. I w...
Hello, first some information, then my question.Typically when i get to the last day of my plan, i use up most, if not all, of my remaining data and then just shut off my mobile data entirely until the next morning, so that my data counters (phone se...
Hi,I'm unable to login to Self serve portal after signing up. It takes me to 'Resume Activation' page and then when I click on this button, it goes back to login screen with error message - 'Logon Failed'. I have tried multiple times but no luck. Has...
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