Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,for about 24 hours now my SIM is not working/not recognized and I received a message that said PM shut down my LTE. I have turned my phone off/on, I removed the SIM card and cleaned it. The issue is still not resolved. I am looking for support ...
Hello, I have just signed up new to Public mobile and i cant get the eSim to work correctly? when i check the eSim in my settings it now says Public Mobile but it says unknown number. I cannot receive texts so am not able to log in to see My Accou...
How can I create a 4 digit pin to complete data add on’s through *611 service?
I PAYED FOR EVERYTHING AND I EVEN CALLED 611 AND IT SAID I HAD 0 DOLLARS REMAINING. NOW MY PHONE NUMBER IS GONE. THERE IS NO WAY TO CONTACT PUBLIC MOBILE... HOW DO I GET MY NUMBER BACK? IS THERE ANYONE THAT WORKS FOR PUBLIC MOBILE HERE? THERE IS NO W...
I recently joined Public mobile 2 Days ago and cannot text and my number will not verify in iMessage. I can call and use data but no texting. Can someone help me???
What is the download speed for after the 5G data had been used up for the data unlimited plan?
Hello... Any videos I try on Facebook and Instagram, while using 5g, it only plays first few seconds and then it stops. It works fine on Wifi.Can you please enable my full internet speed. Thank u.
My last payment was June 6th, texting and calling still works as I post this on the 4th, what’s up with data?
I joined Public Mobile in May and received 1.75 points at the end of May. At the end of June I received only .75 points. Why the decrease. I am on the $35 Canada/US/Mexico plan.
I moved from the US to Canada and I am having trouble logging into my US bank since I am not getting any verification codes on my Public mobile. I called Bank of America support and they helped me troubleshoot and figure that Public mobile might have...
I got message as the pic shows. I also checked the link details. But both of them not mentioned Yukon territory at all. I don’t know if Yukon use the same rate of Northwest? If it is, is there any official statement of it?
I don't mind paying a 911 tax. But it's really shady for Public Mobile to text me and tell me that starting July 31, I'll see an Alberta provincial mandated 911 tax of 95 cents on my bill. We've been paying that tax all along for years now, and PM is...
Hi Community teamRegarding the difficulty I am having in sending photos from my J3 Samsung phone on What App application, Thanks for those who responded to date. I tried the verify and reset /update the APN settings and the problem still exists. Howe...
Just paid, ported my number from bell, subscription says expired, did not get any esim welcome email. Thanks for the help
I have approx 130 in available funds but yet my payment will not go through...any thoughts?
I just transferred a friend to Public Mobile. The eSIM had to be re-installed to obtain cellular service after the message was received "Welcome to Public Mobile". All messages on the iphone were green and the message history was missing for up to a ...
If I have a Canada/US/Mexico plan, and if I am in the US, can I make or receive calls to other US numbers and to Canadian numbers? Or do I have to buy the 15-day add-on for US roaming?
I can't find a way to downgrade my plan. I have been on the $26 plan for 3 months now and only use a tiny fractino of the available data available, and even if I was on the cheapest $19, it would still be <10% for my most active month. How can I down...
Just subscribed. Got an email with a QR code to install Public Mobile app. No QR code for the eSIM. When in app, trying to set up my new eSIM and transfer my Bell phone number, it fails. Support is a joke. I can't do anything in my account, as it is ...
Public mobile is not transferring my number to my new provider
Got a message that said the number is registered to my Apple ID, but not associated with the phone. I only have 3 days left until it expires. I do not know how to solve this.
I'm already using public mobile for the last year but when I sign in it wants me to pick a plan and get a sim card but I already have all that.Now I've accidentally locked my self out of my sim card, and don't know where to find my PUK number.
So I got this problem here with my phone I finally figured it out because the ticket people can figure it out but I still don't have an answer so I have this hidden system app on my phone call location service and it's redirecting all my calls text m...
I purchased add-ons while in the United States by mistake, it didn't work, and I was still charged for it. I am looking for a refund. The total came to $46.25It's there a customer Service number I can call to speak with an actual person?I am so disap...
Hi I have J3 galaxy prime samsung phone and have been using what app for many years.For some reason today I cannot upload any photos . The round circle keeps turning inside green icon but seems to not complete upload. I have tried shutting down power...
