Community

Pay bill

So my plan is due today and I can’t find on my account how to pay. I think this company is forcing me to re subscribe to a more expensive plan. The plan I have now is no longer available 

International long distance 300 minutes

Does it include Russia? and will my number work if Im currently in Russia?

Geographic coverage

What area does my plan cover.

Two phones, one account

I have two devices: one is my personal and uses a physical SIM, and has eSim compatibility - I used this device to activate my Public account to use as a second line for work purposes. I've decided to remove the eSim and activate a physical sim in an...

Cancel the mobile plan EL8026

Hi, I would like to cancel my phone plan associated with the number xxxxxxxxxxxxxxxxxx, but I have lost my SIM card. Could you please assist me with this process? Elsaxxxxxxxxxxxx@xxxxxxxxxxx

No texting or incoming calls

I have an iPhone 14, I have just transferred my number from Bell, on August 26 and I am not able to receive incoming calls or send or receive text messages. In my phone where it says my number it gives the temporary number not the number that I have ...

stolen phone

how do i close public mobile service on stolen phone, switch the prepaid year service to new phone or buy new prepaid service, keep old phone number and contacts pictures etc.??? 

multiple extra billings

I have only just noticed that my phone is getting billed multiple times a month.  Sometimes in the same day it is billing me for an extra 4MB of data.  I am not using that much data and I am not asking for more.  The cost is about $40 per time, it ha...

Plan rate change

Are you supposed to notify customers ahead of time of any plan rate changes? I was notified about the Rewards Program and about the 9-1-1 tax, but not the last few changes in plan rates, which is frustrating because we have four members in our house ...

4g compatible phone is defaulting to 3g

why can't we make phone use 4g - we have a4g plan

My subscription didn't automatically renew

My subscription didn't renew today (on Sep 10).Is something wrong with my account set up or this is a glitch in the system?

No Service? Mobile number verification

I was out of Canada, and did not charge my prepaid plan. I am back, with no service. When login into my account my sim is not valid. How do I know if I recharge the account I have the same number?!! 

Activated a line but the phone number is being used by someone else

Hi there! just activated my SIM card and the phone number that was assigned is already being used by another person, I am unable to change it as well. Please guide me 

Re: customer support agent?

Hello I just signed up for a public mobile not that long ago and I realized that I've been charged twice on the 3rd of this month which is when I activated my account for $47 I really need that to be refunded I'm not sure how I can upload images or a...

Switched plans, now old plans not even offered

Hi, my wife and I switched our plans (from 3GB to 60GB) for the summer to have more data as we were traveling. Now I see the lowest data plan we are being offered is 20GB for $8 more than what we signed up with (3GB). We mainly use wifi and don't nee...

How do I add Encontin+? I can't find it under subscriptions/add-ons.

Can't login to App.....Stuck in login loop September 10 2025

Can't login due to login loop. Getting frustrated.

Cancellation contrat

Hello everyone, mom planning to switch to another provider today and keep same phone number . my credit card has been charged 5 days ago.am I eligible for a partial refund ? 

Didn’t receive my sms port permission to leave public mobile

I haven’t received my port permission SMS to leave public mobile. It’s been 6 hours. What can I do? 

Stream+ with Disney, Netflix, Prime

Just got an email saying Public Mobile can get Stream+. I found the instructions here, but don't know how to get a selfserve account with Koodo?https://www.koodomobile.com/en/shop/subscriptions/public?CMP=em_x1_PM_acq_STM/PUBLICMOBILE_acquisition_pub...