How do I contact a CS_agent?

[MonikaHassan]

Please help

[slusagm · Accepted solution]

Dont copy and paste message, type the message out

[MonikaHassan]

This is the message using your hyperlink?

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

[CharlieWhisky]

You can use the orange chatbot icon on the lower right to open a ticket.  Type submit ticket and select Contact us A Public Mobile customer support agent will help.

You can also send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox

[slusagm]

2 ways depends if you can login My Account 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage