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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Help - New Account but Can't Login

I setup my account no problem on my Google Pixel. I then tried to setup my wife's iPhone 11. Diring the process I confirmed the transfer of account, but it never worked, the number stayed with the old sim and therefore could not receive a text mess...

WARNING: DON'T BUY A SIM CARD you can only make an account if you want to use a real credit card

There is no other payment options. They won't accept their own top up card. They won't accept prepaid either.I was ripped off 50$ and have zero recourse.

locked out

i need to get my account unlocked. we had the same issue with my dads account andbit got resolved by excalating it to I T. ...

Replacing a SIM card

My wife's phone cannot text or call as she has no cell service. The service is okay here as I have the same phone, same provider, at the same location and my phone works okay. Her phone worked ok for the past 2 yearsWe have purchased a new SIM card b...

I cannot send or receive text messages.

I ported a number to public mobile yesterday from Sasktel. The port is complete. I can make calls on the number. I cannot send or receive text messages. @ Support please help.

Voicemail, 1 866 numbers, and dialing 1 in front of local numbers

These three issues have come up for me in the last year.1. My phone rings and rings and will not go to voicemail even though I have recorded a greeting2. I tried calling my insurance company (a 1 866 number) and it would not go through, but works per...

Kepad dosent work in voicemail

My phone works for everything, but recently i cant get my voice messages. The keypad dosent work at all. I restarted my phone -- still not working.

overcharge

I am still waiting for you reply on my inquiry on the overcharge of one month payment ($38) on April 1. We had changed our plan to the Canada/US plan and you have charged us (my number and my husband's number) for $44 each on April 1. Thus you have c...

Resolved! Not able to send pictures any more.

Hi for the past month or so my phone and my husbands phone have been able to recieve pictures but we are not able to send pictures. We both have data attached to our phones but can't send photo's. Why did it work before and now all of a sudden both ...

Resolved! Activation Not Working

Trying to transfer to Public Mobile, got to step 6, but it won’t activate. Had this same issue with my daughter’s phone last fall and a Public Mobile rep said the issue was on their end. Now, I can’t get in touch with Public mobile to fix the issue...

Resolved! Security Code

I am not receiving the security code needed to verify who I am on my IPhone.

Resolved! Where is my 5g

I just subscribed to a 5G plan why is it’s still showing 3G

Resolved! Text and calls

I don’t receive text and I can’t call some people

Text

Resolved! Public points: minimum and maximum points

What is the minimum and maximum amount points that can be redeemed each 30 day billing cycle.Lets say I earn 30 points each month, can I spend 30 points on each cycle ?I'm on the legacy system and will be getting moved to the new points system so tr...

Resolved! Texting

Not receiving texts after recent sign up (yesterday). Outgoing texts, emails and phone calls are working fine.

Mass texts

I get an error message saying I can't reply to mass texts with more than 10 recipients. This is annoying, is public planning to fix this? How do yall deal with this?

Resolved! PST issue

I moved from Vancouver to Calgary at the end of March this year. These two places have different PST. Vancouver has 7% PST, but Calgary has no PST. I am still being charged the BC rate. What can I do to save the 7% money?

Can't send or receive text messages

Picture Messages not working

Good morning, my picture messages are not sending. I have restarted my phone and then I went in to check my APN settings. When i go Settings--Cellular--Cellular Data Network--there is only information for the Personal Hot Spot. I can't find any of th...

Text not working

Just switched to PM. 6hrs. Phone calls are working fine but send and receive texts are not working.

Texting

Made the switch to public yesterday but texting isn't working? Everything else is anyone know how to fix it ?

Reward

Hi, can someone tell me about Public Points reward?Please I really don't understand well.Thanks

Resolved! US roaming charges.

US carriers caught my signal when I was close to the border and now I'm being charged for my US roaming. People tell me to turn off or my disable my us roaming but I don't know how to do that.

No service SIM card not detected

I have been almost one week without service and have submitted two tickets each one indicating I would receive a response. I have not received a response. What do I now have to do to resolve my issue?

Resolved! how to find my post in this community?

Resolved! US roaming charges.

I bought us roaming add-on for a trip I'm taking soon. Last week I went close to the US and my roaming charges kicked in. But I was never in the US. What should I do?

Resolved! US roaming add on call or text to Canad?

Hi!With the US roaming add on - 15$ text and call - can I call or text a Canadian number? Or to Canada?Thank you!

Text messages

Just joined public mobile. I thought everything went well , imported my old number but I can’t send or receive text messages

voicemail not working

I recently ported my number over to Public and my voicemail is not working. I recorded my personal greeting and activated it, but when calls come in, no voicemail available, just a busy tone

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Help - New Account but Can't Login

WARNING: DON'T BUY A SIM CARD you can only make an account if you want to use a real credit card

locked out

Replacing a SIM card

I cannot send or receive text messages.

Voicemail, 1 866 numbers, and dialing 1 in front of local numbers

Kepad dosent work in voicemail

overcharge

Resolved! Not able to send pictures any more.

Resolved! Activation Not Working

Resolved! Security Code

Resolved! Where is my 5g

Resolved! Text and calls

Text

Resolved! Public points: minimum and maximum points

Resolved! Texting

Mass texts

Resolved! PST issue

Can't send or receive text messages

Picture Messages not working

Text not working

Texting

Reward

Resolved! US roaming charges.

No service SIM card not detected

Resolved! how to find my post in this community?

Resolved! US roaming charges.

Resolved! US roaming add on call or text to Canad?

Text messages

voicemail not working

I missed the 90 minute window to respond when i ch...

Lost all log in info

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