Community

Resolved! not able to submit a ticket even though i log in and then fill the form- says user name error.

i dont know how they are running this mobile company- its 30yrs backwards

Resolved! 6UT1, the number you have reached is not in service

Unable to make or receive calls. Tried resetting network settings, resetting SIM card, cycling 3G and LTE. Still no dice. not sure what else I can try. This was working perfectly and this afternoon suddenly not able but I can browse net and send and ...

Resolved! Cancel Plan and delete credit card information

Hello, I feel public mobile makes it very hard to cancel the plan. I have followed all steps I have found so far from, sending messages to chatSIM or calling 611. Everything helpless go get a confirmation of the cancellation. I have removed the auto-...

Resolved! Outgoing Calls

HiMy Outgoing calls suddenly stopped workingI'm still getting incoming calls and texts in / OutBut Outgoing calls are not workingany help?

Resolved! Usage Record for Period of Longer than 90 days

Is there a way to access my Usage Record for longer periods? I need a record of contact from about October 2021 onward.  Thank you for any help!

Resolved! 6 UT 1 error message

I keep getting this error message on all of my outgoing calls. The numbers I'm calling are valid numbers. My Do Not Disturb is off and I am not on Airplane Mode. All my settings look fine. I have no idea if any incoming calls have been made but my ph...

Resolved! Texting from another country

I will be in another country at the end of the month and I want to know which add-on I need to buy.Thank you.Cheers

Resolved! referring a friend

Think I may have missed the reward but figured it doesn't hurt to ask.  Helped a friend sign up today, thought i would get a prompt to add my number as a referral but I didn't see one.  Now at home and realize I needed to copy a code.  Is there any w...

Resolved! International travel and my plan

I'm traveling in the US and Europe in the next 2 months and have "500 mins one-time international LD bonus" can I call to Canada with these minutes OR will the be other charges??  

Resolved! Can I transfer a 613 number to public mobile?

Resolved! Sign In to My Account not working

I was using a credit card to pay for my phone bill, but cancelled that credit card and want to start paying my phone bill with my debit card. So I tried to sign in to My Account, but it said my password was wrong. I tried resetting it, but it gave me...

Resolved! problems with my pm phone

yesterday I have a problem with my phone that I wasn't able to make any calls or to receive calls but the texting worked well today it's the opposite the talk is working well but the texting is not working

Resolved! No Service Can't Submit Support Ticket

HI I cant make any calls and likely are not receiving them either.  Get 6UT1 message number not in service.  Get this f or every number I try to call.  Just started this morning. Tried to submit a support ticket but the page won't let me click on any...

Resolved! Airlo - e-sim and US travel

I am traveling to the US later this month and wondered if anyone had experience using Airlo for data but still being able to receive text messages from PM?  I am wondering what is best options Add-Ons or a data plan where I can use facetime or whatsa...

Resolved! Problem adding US Add-on

So I tried adding the US Talk and Text 15 day add on again as I'm on the last day and it wouldn't work. I transferred $15 to the account which it seems to have accepted as payment but showed $1.95 still owing (taxes), and not before I tried again and...

Resolved! Payment

Is there anyway i can get help for 1 month i cant afford to put min this month cause i been sick in hospital not working

Resolved! US data roaming not working

I have an active up to date plan which I added US data roaming (250mb) to back in mid Feb and it worked just fine for my few days in Atlanta. I flew to Japan for 10 days (installed a Mobal sim to have data over there and it worked fine) and now have ...