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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2214 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3796 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34034 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45829 Views
  • 182 replies
  • 30 Bravos

Where is my all the points?

I have been using public mobile for too many years and I got points with only 8 dollars every month. Now I have paid more than $16. It is really sad

Jack25 by Great Neighbour / Super Voisin
  • 508 Views
  • 5 replies
  • 1 Bravos

Overcharge after unsuspending account

I just returned from vacation and unsuspended my account, which worked fine. However, it charged me the full amount of the $15 plan without crediting for all the loyalty points etc. that were accumulated before I suspended the account.  I was paying ...

Barnyard1 by Great Neighbour / Super Voisin
  • 638 Views
  • 7 replies
  • 0 Bravos

My Payment info changed can’t login to change it

Hi I replaced my damaged card a while back and didn’t update the information in my account.  The phone (IPhone) isn’t used often and now displays SOS at the top. Can’t receive or make calls. Tried restarting the phone etc.  I believe the account may ...

ChiHD by Great Neighbour / Super Voisin
  • 354 Views
  • 2 replies
  • 0 Bravos

Payment

How and when do I make payments?I'm on the 75 gig for 40$ a month plans do I have to send money or will it get pulled from my account Thanx first month not a clue how it works 

Joel1234 by Good Citizen / Bon Citoyen
  • 609 Views
  • 6 replies
  • 2 Bravos

Resolved! US roaming.

I will visit the USA for 15 days, and need to exactly match the 15 day roaming plan to those dates.The website states that plan activates "when processed", and "will be processed within 24 hours".Can I set the dates in advance, or apply the night bef...

Terryscell by Great Citizen / Super Citoyen
  • 699 Views
  • 5 replies
  • 0 Bravos

promo deal

Hi, i got a great deal to Get  6GB of data at 4G speeds of up to 100mbps for only $22/month. i forgot to reply to the message, can i please still have the offer to add on for the next renewal date?

Michelle_su08 by Great Neighbour / Super Voisin
  • 580 Views
  • 5 replies
  • 1 Bravos

Switching to a new plan

I have been a customer for many years now.  I have accumulated loyalty dollars and many referral dollars.  Just to be told I can now longer have those perks and now have to pay  the full $25 per month.  I still only have my old plan with 1 G of data,...

Rosie21 by Great Neighbour / Super Voisin
  • 1301 Views
  • 14 replies
  • 2 Bravos

Resolved! Activation of a new phone, SIM, and number

Hello,I wish to activate a new (old) phone, SIM, on a new phone number for my wife. Is there a retail place I can go to, that will do this on the spot? -- sign up a new customer with Public Mobile and walk out with functioning phone service? I live i...

Ryatta by Great Neighbour / Super Voisin
  • 996 Views
  • 8 replies
  • 0 Bravos

Sim Card sent to a wrong address

Hi,As a new customer, while registering to get the sim card, I put a wrong unit number by mistake, so the sim card sent to the wrong address. I wonder how can I order a new one since I didn't get my Public Mobile sim card. Thanks,Ideh

Ideh by Great Neighbour / Super Voisin
  • 402 Views
  • 4 replies
  • 1 Bravos

Low bars in a 4 and 5g area

When I am at home I have 1 bar/signal but when I check the Public Mobile Coverage page I should have 4g and 5g. I would say more often, I have very limited and pour signal since switching to PM. Is this what I can expect?

Kateo by Great Neighbour / Super Voisin
  • 939 Views
  • 12 replies
  • 0 Bravos

My data addon reward gone

Hi. I switched my subscription recently. But now it removed my data addon which i got for my loyalty and switching to points system. Before, public mobile never take my addon. But now they removed it around 300 gb data addon. I didn’t know about this...

Ravidalal by Good Citizen / Bon Citoyen
  • 577 Views
  • 4 replies
  • 2 Bravos

Resolved! New account activated but no referral

I recommended my aunt to switch to public mobile.  I sent her my referral code through email.  During the activation of her account, she wasn't ever asked for the code and it seemed like the referral never happened.  What can we do now to activate th...

Kidatheart by Great Neighbour / Super Voisin
  • 676 Views
  • 5 replies
  • 0 Bravos

Can't activate new account on Public Mobile App

I am a new customer and have my new public mobile SIM card. I recently downloaded the app and tried to activate my account on Public Mobile App. When I click the login button a white loading screen comes up and never loads, it shows blank content.

Victoria9468 by Great Neighbour / Super Voisin
  • 459 Views
  • 3 replies
  • 0 Bravos

Community sign in

Why can't I use my original community name and sign in through that? How can I sign in with my original account and not have to use this new account?

Smooth24 by Great Neighbour / Super Voisin
  • 348 Views
  • 2 replies
  • 1 Bravos

Higer bill

My bill went from $111 every 3 months to $124 for no reason. No changes had been made so I'm not sure why this happened or how I can solve it. Having to come on this community every time there's an issue has become such a hassle. How can I solve this...

Smooth24 by Great Neighbour / Super Voisin
  • 416 Views
  • 4 replies
  • 0 Bravos

Locked out of account

My father has been have been locked out of his account and can’t reset his email or password. It just keeps telling him that he has to reach the max number of login attempts but he hasn’t logged in for a few days. Please help as his Mastercard is exp...

Janascott by Great Neighbour / Super Voisin
  • 295 Views
  • 2 replies
  • 0 Bravos

Resolved! multiple phone numbers account

How can I manage 2 different phone numbers under my name in the profile setting?

EB31 by Great Neighbour / Super Voisin
  • 489 Views
  • 2 replies
  • 0 Bravos

Calls in US

Is it possible to get a day or two of calling in the US? What if you are travelling to the US for a few days and want to make calls?

Dolphin12 by Great Citizen / Super Citoyen
  • 468 Views
  • 5 replies
  • 0 Bravos

Service

Please connect me. I have not been connect to the internet please help me. I am being charged but cannot use my internet when I am away from my home. Something is seriously wrong with the connection. I put the new Sim card in when it arrived and set ...

Heath_er4u by Great Neighbour / Super Voisin
  • 424 Views
  • 5 replies
  • 0 Bravos

forbidden A1

Has anyone resolved the Forbidden A1 problem? I have cleared the cache/ cookies and it is still a problem. I can't access my account even though my credit card was charged. I would like to chat with a live agent, but I can't login to create a ticket,...

Rana7 by Good Citizen / Bon Citoyen
  • 338 Views
  • 3 replies
  • 1 Bravos
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