Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm not able to download the Install App on this new basic(call and text) flip phone.. I tried on my laptop but it defaults to my husband's Samsung phone (the Public Mobile App). He has not Activated his smartphone yet.
My friend travelled outside of Canada and so he closed his Public Mobile number. He wants to know if he can still hold on to his original phone number when he gets back to Canada and reactive his phone services with Public Mobile.
I bought a SIM card mid June and it still hasn’t come yet. I also didn’t get a tracking email for the SIM. Anyone else?
Hi all, Before the points system, every month I received a $4 credit; $2 for auto pay, and $2 for being a loyal member for the duration that I have been. This should equate to 4 points a month. I noticed for July, I only received 2.6 pts. Is this an ...
I received the large Sim by mail but my new phone needs a Nano Sim. How can I get the Nano Sim?
Hi, I want to buy a Public Mobile voucher/gift card in a store. As listed here https://www.publicmobile.ca/en/on/payment-voucher. I checked with Real Canadian Supperstore, Loblaws (Vancouver) but they said that the service no longer provides Public M...
The system keeps asking me to sign in which I do, but sends me to a widget page that does nothing. Cant complete the activation process. I have already subscribed but keeps telling me to pick a plan? Already have hence the sim card in the mail.Conf...
I in error signed into make a new acct, what I had intended to do was sign into my original acct & update my payment card then switch to different plan. the CS_Agent hasn’t replied since June 28 & I still can’t get into my original acct?
Why did payment option of topping up with card is gone now showing payment with voucher
I just installed the PM app and I see that it installed Mobile Klink app.How do I remove it. It auto installed and doesn't have an uninstall feature.
Daily amounts still available?
I have an issue.For the past few months, I had an issue where it was always written that my Public Mobile account was locked.Doent matter what I do, it always says (too many login attempts, come back in an hour)I already tried to:1) Use browsers with...
I just switched from Virgin to public mobile. I sent yes to the porting msg. Now I can make calls and use data. But no incoming calls and can't send or receive text messages. Please guide.
Trying to confirm my identity but I never get a text with the 6 digit code to get full access. I keep resending code but it does not work. I currently can phone people right now but people cannot phone me and I cannot send text messages. Where do I...
Customer service sucks, no one gets back to you you. Is there a living human being I can talk to on a call toll free number to get my money back?
My subscription expired so I went to manually pay it this month. I was charged twice and do not see a credit on my account.
Can anyone help me in trying to access my account. Security system sending code to my inactive cel number
Hi. My main public mobile line works fine on e-sim in device 1. I recently ordered a physical sim card (sim 2) which was planned to be used with my second phone - so I was expecting to activate sim 2 and use it with a separate plan. Now it's installe...
I'm switching to a new provider and my subscription with PM ended yesterday. However, to port my number over, I need to receive and respond to a text from PM to authorize the port. Is there a way to receive that text without paying for a whole new ...
I am considering joining public mobile but an concerned by the lack of customer service access.Do they have a call centre if you are not a customer. What if i want to just ask a quick question..Why so difficult? Im a little apprehensive. Is the call ...
I want to subscribe to Public mobile but do not want to register a credit card number. I want to use a top up code.By entering your information above, you authorize Public Mobile to make automatic payments with the card on file.Please note that your ...
Hello,New to PM, transfer my phone number three days ago and haven’t been able to send/receive messages.I appreciate any help!thanks,manuel
Hello, i will be moving to the US soon but I am still a Canadian citizen. I have two questions:(1) am I able to freely use the $34/mo Can-US plan while I am in the US or do I need a Canadian address?(2) while I am in the US, will others from the US b...
I just joined Public Mobile..Can't receive sms messages since I joined.
Hello,i am thinking of switching cell phone but not sure whether this phone will work with Public Mobile network or not. would anyone be able to help... this phone is from Amazon.caMotorola Moto G54 Dual-SIM 256GB ROM + 8GB RAM (Only GSM | No CDMA)
Would like to activate new account for hubby. Is there a family plan? Have a SIM card but need telephone number
I've hit my 50gb limit, and instead of a slower internet speed, I have no data at all. Chrome says internet is off. The 34 dollar 5g 50gb plan is supposed to just lower the speed, no cut you off completely from internet. Please help me. Thank You
HiI have paid subscription and got to download the app. After downloading the app I tried to login but app is saying that I got the message about the verification code:Confirm Your IdentityEnter the 6-digit code sent to xxxxxxxxxxxxxxx.I never receiv...
Hi,Why Can't I top up my phone with the voucher i bought, I keep having this message below when i type in the voucher number. since last Saturday. need your helpSorry, we’re not able to process this request at this time. Please try again later.
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