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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22070 Views
  • 181 replies
  • 24 Bravos

Service not working

@CS_Agent Hello my network is not working (data or voice) at all since this morning, I tried to restart my device multiple times, also tried your guide with the chat bot (reset network settings etc). Still not working. Is there a problem with your ne...

Mathie by Great Neighbour / Super Voisin
  • 142 Views
  • 4 replies
  • 1 Bravos

Frustrated

I wish I could talk to a real person. This AI Chatbot crap is so frustrating. Anyone know a number to call to get an answer to my issues? 

not_happy2021 by Great Neighbour / Super Voisin
  • 225 Views
  • 6 replies
  • 0 Bravos

@CS_Agent

Hi,I just subscribed to Public Mobile and have been charged twice.How do I get the second charge canceled?Rita 

Rita111 by Great Neighbour / Super Voisin
  • 151 Views
  • 2 replies
  • 0 Bravos

Account

Public Mobile down, I can't make a payment. Any 

cptskinboat01 by Great Neighbour / Super Voisin
  • 224 Views
  • 7 replies
  • 0 Bravos

Reward by referring a member

HiI was referred by another public mobile member, it's been a month but both of us did not any credit for credit, wondering what happens?ThanksTony

Tony000 by Great Neighbour / Super Voisin
  • 196 Views
  • 5 replies
  • 0 Bravos

Account

Trying to make a payment. Subscription on hold.  ?  Any info?, 

cptskinboat01 by Great Neighbour / Super Voisin
  • 165 Views
  • 5 replies
  • 0 Bravos

Trying to make payment to my account

I’m trying to make a payment to my account to get my services back on, but I keep getting an error even when I dial *611 I get an error when making a payment as well anyone else?

Taraboschma1 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Can’t add my new bank card

I have difficulty adding my new bank card to my account although I have my login information but when I login I can’t find any option to add my new bank  card 

Muhib by Great Neighbour / Super Voisin
  • 249 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment Issues & Login Issues

My phone has to be paid today, so as I am trying to add the card that is valid and isn’t expired onto my account it’s telling me it’s wrong etc when it isn’t as I have been typing the card that’s in my hands into the right boxes. Then, as I’m trying ...

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Yorkiemama11 by Good Citizen / Bon Citoyen
  • 202 Views
  • 5 replies
  • 0 Bravos

Resolved! Travel

I am going out of Canada for 1 year but i would like to keep my phone number i just wanted to know how to do that and what is the cheaper way to do that.Thank you 

Maxars127 by Great Neighbour / Super Voisin
  • 321 Views
  • 9 replies
  • 0 Bravos

Contact customer service agent.

This service is horrific. I’ve tried @CS_Agent. Tried chat, searching help articles etc. I keep getting booted about, getting error codes and forced to repeatedly log in and go in circles. Complete BS. All because my service has been suspended even t...

SubCool by Great Neighbour / Super Voisin
  • 287 Views
  • 3 replies
  • 0 Bravos

Resolved! Suspended account

Currently oversea for more than 90 days. Phone (SIM) is not active. Despite autopay there is no withdrawal to keep my phone number and service. I don't have access to the email because I'm outside Canada. How I can keep my number, service?

Tosho by Great Neighbour / Super Voisin
  • 282 Views
  • 6 replies
  • 0 Bravos

Resolved! Subscription not activated

Hi, I tried to sign up with PM today, but the app is stuck at a message saying "subscription not activated, contact a customer support agent". The subscription fee has been paid (confirmed with my bank) but I've not yet got to the stage where I can d...

Hamster by Great Neighbour / Super Voisin
  • 176 Views
  • 1 replies
  • 0 Bravos

plans

my plan was changed without my approval. can I get it changed back, please.

sueonyeo by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

US Add On

I purchased the unlimited US talk & text plan with 3gb data. Just wondering if this plan applies to my main number and alternate number? I see the add on under both numbers but purchased it under one plan only

T-Bone_23 by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

unable to actiate; says subscription not activated

Hello to who can help me,trying to activate my new PM account and i filled in everything on the PM app; I was trying to activate the eSIM and my old number is from koodo.at step 6 after trying to port my koodo number, it says a error message saying s...

Hyeonmi by Great Neighbour / Super Voisin
  • 350 Views
  • 2 replies
  • 0 Bravos

Restitution of previous services

Hello,Because I often work out of cell range, I decided to switch my service to Koodo a few months ago since they offer Wifi calling (or so I thought). My device is however not supported, and all I've ended up with is a more expensive post paid produ...

Guylame by Good Citizen / Bon Citoyen
  • 167 Views
  • 2 replies
  • 0 Bravos

Allocated Minutes used up

My daughter has $15  100 minutes service plan. It was just a few days into after the beginning of her service plan when she was unable to complete a call receiving  a notification that her minutes got used up.She is not using her service for calls - ...

smartin777 by Great Neighbour / Super Voisin
  • 284 Views
  • 6 replies
  • 0 Bravos

Changing provider

Hi, so I wanted to change provider and keep my phone number by transferring it. I decided to wait u until the end of my subscription but I couldn't transfer the number because my account with public mobile was inactive. (I didn't signed up for the ot...

Makiies by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

CS_Agent

Hi, I just purchased a physical sim card but I cannot activate my account as it's locked on the eSim card. Could you please remove the eSim card from my account so that I can activate it with my physical SIM card please?Also the previous agent I talk...

Someone111 by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 0 Bravos

Purchased Incorrect Add On

 I purchased an incorrect add on (1000 U.S. Long Distance Minutes) by accident. How am I able to get this add on removed/refunded?Thanks!

Andy20 by Great Neighbour / Super Voisin
  • 94 Views
  • 1 replies
  • 0 Bravos

Coverage in the US

I was very disappointed in the lack of coverage in NY and PA while traveling recently. I paid for the 15 day add on for talk/text and data but only had coverage for any of those things if I was in a larger community. If you travel with an RV you don'...

RVTraveller1 by Great Neighbour / Super Voisin
  • 283 Views
  • 6 replies
  • 0 Bravos

NEW PIN # NEEDED

MY CELL IS LOCKED, HOW CAN I GET A NEW PIN

Cunard by Great Neighbour / Super Voisin
  • 264 Views
  • 6 replies
  • 0 Bravos

Payment Posted text message

Hi,I always used to get a text message whenever my monthly pre-authorized payment was deducted from my bank account and I used to reset my data usage after getting that.So did something change and if I have to enable it again, how do I go about it? 

DulvyR by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

Swapping sim card

Want to use my current sim card in my backup phone temporarily but when swapped over it connects to network as public mobile, sends and recieves messages, connects to data but it wont send or recieve phone calls. I previously used my backup phone wit...

Hewi by Good Citizen / Bon Citoyen
  • 722 Views
  • 27 replies
  • 0 Bravos

No cell line

I can’t call or receive messages on my phone. Keeps giving out message that it’s not set up for US calls? I’m paying for a service I’m not receiving 

Jonathan159 by Great Neighbour / Super Voisin
  • 172 Views
  • 4 replies
  • 0 Bravos

unable to update account

I am reaching out to you on behalf of my wife who has been a Public Mobile user for five years.  She has been trying, unsuccessfully to update her VISA information for the automatic monthly payment but has been unable to do so because she keeps getti...

Joe3879 by Great Neighbour / Super Voisin
  • 210 Views
  • 3 replies
  • 0 Bravos
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