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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9680 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20425 Views
  • 180 replies
  • 24 Bravos

Can't subscribe???

Every time I select a plan on the website it just tells me something isn't started, or that public mobile doesn't exist, or the pods are down?-----------Application is not availableThe application is currently not serving requests at this endpoint. I...

RVDS3164 by Great Neighbour / Super Voisin
  • 214 Views
  • 3 replies
  • 1 Bravos

Forbidden A1 — can't access account

I'm really sad that this issue has not been fixed. I cannot access my account. Public Mobile used to have the easiest account management out of all the competitors, but now I can't even log in I already tried in Incognito Mode and it makes no differ...

emori by Great Neighbour / Super Voisin
  • 238 Views
  • 4 replies
  • 3 Bravos

Resolved! No account access (please help)

I have no access to my account so I cannot create a support ticket, when I login to my account I get an error.  I have 3 devices without cell service and would like some immediate assistance.Forbidden A1 (and a white screen)Please help public mobileT...

CellUser by Great Neighbour / Super Voisin
  • 268 Views
  • 5 replies
  • 2 Bravos

Can't sign in

Is 'my account' down or something because every time I try and log in I get either a black page that says forbidden a1 or a page that says 404 page not found.

Steverice by Great Neighbour / Super Voisin
  • 184 Views
  • 5 replies
  • 1 Bravos

Resolved! Call forwarding set inside Canada but brought the phone to US

Hi Community,Before traveling to US, I had my PM phone call forwarded to another number that has Canada-US roaming plan.Unfortunately, I just found out that I accidentally brought my PM phone to the US too, without turning the phone to airplane mode....

Bingjian by Good Citizen / Bon Citoyen
  • 669 Views
  • 20 replies
  • 1 Bravos

Resolved! Still having problems

We can’t hear callers when the call. We have to call them back. Very frustrating, my husband is in his 70’s when drs call and we can’t hear them sometimes it’s hard to call them back. Also calls are still dropping. We tried turning phones on and off....

Msbaseball2 by Good Citizen / Bon Citoyen
  • 250 Views
  • 8 replies
  • 0 Bravos

Resolved! Forbidden A1.

Is anyone else having login issues on the Website? Mobile App is working fine with my Primary Account already logged in however I'm trying to check my secondary Account from a Private Browser.. when I logged in it directed me back to the Public Mobil...

Priority by Deputy Mayor / Adjoint au Maire
  • 2202 Views
  • 64 replies
  • 2 Bravos

I can’t activate new line

I’m trying to activate a new line but it gave me the attached message from yesterday however I tried to push resume activation it gave me login screen tried to use my user name and password but it gave me error massage I tried to reset the password b...

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Ashokrmy by Great Neighbour / Super Voisin
  • 325 Views
  • 7 replies
  • 1 Bravos

Unable to make calls or send text messages

Hi, I recently asked my son to reset the iPhone he was using with his public mobile account (I got him a new phone with a different company and now the phone with this public mobile mobile account is going to be used by his younger brother). After re...

Julia1979 by Good Citizen / Bon Citoyen
  • 359 Views
  • 14 replies
  • 0 Bravos

Resolved! reactivation payment and date issue

Hello,I just reactivated my account after being away 6 weeks.  The date of my monthly payment cycle is dated from yesterday?  Why?

_MamaTimo by Great Neighbour / Super Voisin
  • 211 Views
  • 6 replies
  • 2 Bravos

S20 Ultra no 5G connectivity

Hello,My S20 Ultra 5G will not connect to 5G with PM sim. No issues with Telus or Rogers. PM sim in another 5G  phone (S22 Ultra) does not have an issue. Got another sim-same result. Anyone experienced anything similar? Thanks

Tomasito by Great Neighbour / Super Voisin
  • 2396 Views
  • 11 replies
  • 2 Bravos

Resolved! did not receive sim card

I purchased a SIM card o July 25th and I still have not received the card. What is happening? Where is the card? 

DebbieL by Great Neighbour / Super Voisin
  • 303 Views
  • 6 replies
  • 0 Bravos

is the wifi down

i don't have wifi this afternoon, is it only me?

binbin by Great Neighbour / Super Voisin
  • 144 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone Owners of the Samsung A52 5G & PM SIM Card Issues

HI, I purchased a refurbished Samsung A52 5G phone last week, and it's the single SIM Card model. I can't get my PM SIM Card to work in it. It keeps coming up as "Not registered". Anyone solve this problem? Is there a way to test the IMEI number to s...

Morganplus4 by Good Citizen / Bon Citoyen
  • 407 Views
  • 14 replies
  • 0 Bravos

US roaming

Hello,I purchased an unlimited roaming US plan. However I am not able to make calls. I have tried the suggestions that the bot gave (restarting phone on, toggling airplane mode)

Quin_S by Good Citizen / Bon Citoyen
  • 219 Views
  • 10 replies
  • 0 Bravos

eSIM activation failure

@CS_Agent I subscribed yesterday to public mobile. Haven't been successful in activating the eSIM on the 39/month plan. It says I should contact a customer support agent for assistance. Can I please get some help. Because I have not made calls or rec...

Mude by Great Neighbour / Super Voisin
  • 170 Views
  • 3 replies
  • 0 Bravos

Resolved! Partial Port?

@CS_Agent I had my number from Koodo prepaid ported to Public about a month ago.Since then I can receive calls or SMS to the ported number, but my outgoing activity is a different number. So I am calling or texting people and they don't know it's me....

kseifert by Great Neighbour / Super Voisin
  • 134 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting not completed

Apparently my porting was not completed when doing this phone switch over  .  Help

Barala by Good Citizen / Bon Citoyen
  • 527 Views
  • 17 replies
  • 0 Bravos

e-SIM not working

Hi,I was told by Telus tech support that there is something wrong with the e-SIM I received when I subscribed to Public Mobile, and that I should request a SIM through the Community portal.Does anyone know how I can request a replacement SIM from Pub...

Jenny23 by Good Citizen / Bon Citoyen
  • 907 Views
  • 14 replies
  • 0 Bravos

EverSafe

I am not sure which post I should make this suggestion in so please help me redirect it to the correct one if I post this in the wrong one instead of deleting it.  I know Telus offers the below with EverSafe but I am hoping Public Mobile eventually w...

LitlLdy by Mayor / Maire
  • 361 Views
  • 2 replies
  • 4 Bravos

I need help activating my account

I  trying to activate a new Sim card. But I am unable as Public is trying to send a code to an old number I had last year. I'm also not able to properly log in so I'm not able to speak to an agent. Can anyone please help ?

Jabes by Good Citizen / Bon Citoyen
  • 296 Views
  • 10 replies
  • 0 Bravos

Resolved! Unfamiliar incoming and outgoing phone calls

Hello Looking at my account online, I see that it daily lists an unfamiliar incoming and outgoing call from this number: 1 (778) 580-4001.I have never received a call on my phone from this number and I have never called this number. It is not listed ...

Kin2 by Great Neighbour / Super Voisin
  • 384 Views
  • 11 replies
  • 1 Bravos

5G bands???

HI All, We have a list of 3G and 4G bands that PM uses and we use that to confirm if phones will work hereHow about 5G? what bands 5G works? And there will still be phones (mainly Asian and European) that will not work on PM 5G network? or there will...

hTideGnow by Mayor / Maire
  • 946 Views
  • 9 replies
  • 3 Bravos

Resolved! samsung 5g CONFUSSED

so i got a text says i need a new phone (old lg g5)samsung a53 5g model cwb4 and abovebut i only see models that start withSM-A536W will it work

1962-garyk by Good Citizen / Bon Citoyen
  • 483 Views
  • 7 replies
  • 1 Bravos

Resolved! Phone usage

If I have a 15 day U.S.A add on can I still use my phone in canada

Blackie2 by Good Citizen / Bon Citoyen
  • 149 Views
  • 5 replies
  • 0 Bravos
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