Community

International (not US) roaming options

Hi- looking to travel for a brief period down south (not US) and need to figure out how to set up roaming. Can someone please help me?

Points

How to get points faster because I didn’t understand 

International LD.

with international LD is Mexico included or is it just USA. 

How to I transfer my account to a new phone

Service

Not getting Internet but calls and messages working fine, from today evening itself my mobile data is not working, every website I goes shows no connectivity 

Service

Hello! Can anyone help me access my SIM PUK? Thank you 

When does a referral receive their $10 off?

Is the $10 off immediately when they sign up, or is it a credit on their account that is applied the next month?

Invoices past 12 months

How do I retrieve invoices past the 12 month mark ?

porting/esim issue

Accidentally put physical IMEI instead of esim IMEI. Sent a private message to CS_Agent but can't call other numbers since the number no longer works.

Data network down?

 Is data network down in Toronto area?

Cant fully activate

Activated with a new phone number and installed esim but errored out in step 6 of activation. Logged out and back in and it asked me to choose a new number which it then says there's an error during activation and asks me to retry. 

Phone lost

Hello my wife lost her phone and she’s also with public we try to login her account but couldn’t because we cannot be able to receive the security code without her phone. How can I report it? Please help

Subscription not activated

 ”Something didn't go right while activating your subscription. Click below to contact a customer support agent.”going to the support leave a me on a blank white screen and I still got charged $38 so is this just blatant theft?

Public Mobile Multi Accounts?

All phone numbers have there own email associations? Kind of annoying when its your daughters phone and she has to be present with her phone to be able to access the website and her phone number! No way around this?

"Resume activation" loop. It looks I am getting forced to activate some new subscription.

On login I am asked to confirm some activation of a new plan. I never subscribed to a new plan, I am happy with mine. The reason I was logging in was to change my payment method. Unable to go past page "resume activation" or "log out"What is going on...

1-3 Bars and not getting 5G?

Hello! I just moved here from Freedom Mobile on the 34$ promo plan and I noticed that 5G isn't working, It's enabled on my phone, and I have an iPhone 13 Pro Max. I don't understand, I'm 2KM of 2 towers 1 Bell and 1 Telus, I thought that would be eno...

Data not working!!!

I have 4 numbers on public - data network is not working on anyone of them!!!

iPad Cellular and Public Mobile

Hi All!I have an iPad Pro and when I put my public mobile sim card the cellular data works without any issues however the it shows 3G instead of 5G and I have the latest iPad Pro with M2 which does support 5G so is there any work around or any settin...

Just switched to PM, esim not showing up even though said was installed correctly

Hi,Just switched to PM, and after installing the PM app, it said the esim was installed. However, after porting over the number and removing the old physical sim, the esim does not appear as an option. So now, I have no network service at all and the...

Data service unavailable past few days

Hello,My data service has been working fine for my previous month of service (currently on the 5g 34$/month plan). After renewal of the service yesterday, I have noticed no data service but sms + calls appear fine. I have tried the typical fixes as r...

Network down

My data is not working 

Network down

Anyone else not getting data service? 5G doesn’t work and calls go through 3G. Texting works. Live in toronto. 

Esim to Sim and maintain number

Hi! How can I transfer esim to sim while maintaining my number? Thank you!

Pictures not sending

In February pictures stopped sending or receiving.  I have unlimited picture messaging ( SMS).  How do I fix this?Text messages go through but not pictures