Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i upgraded my plan (immediate upgrade) to 75gb and paid, but my phone is not reflecting. cant find any help on it. submitted ticket no replies either. please help thanks
I try to port my phone from chatr to pm , I got email from char on the porting out requests and answered yes. But then I got a message from Telus saying ‘there was an issue transferring you number to telus’. No message from PM. I do not understand wh...
I purchased a phone plan on Dec 26th and ordered the SIM card to be delivered, it arrived today (Dec 30th). I was charged for the plan thinking that it would start once I activated the SIM card today. After activating, the app told me the subscriptio...
I started the process of signing up as a new customer, with new number yesterday morning at 7am… it is now 11am of the second day.my account is set up, and the sim is activated, and I am able to send sms messages, and can use data… but I can’t make o...
Hi,I successfully ported out of Koodo. My phone has no cell service and I don’t see a public mobile eSIM. I only see a Koodo sim which does have my existing number. What should I do
I subscribed on Dec 22 the $29 with 10 G CAN-USA-Mexcico plan and paid with my credit card. On Dec 29, I changed the old subcription with the new Boxing week special $29 plan with 20 G. My question is when can I expect a partial refund for the first ...
How do I retrieve texts from my old phone that was stolen?
Hi, can you tell me if incoming calls from Canada to Mexico on this plan are placed the same as if I was in Canada?
Hi Public Mobile Support Team,I purchased the 29$ plan few weeks back it was 10G, now the boxing week deal became 20G, can you help me to adjust the plan? I saw this type of plan available almost every mobile operator and some has a plan even better....
hi all I picked up a plan $29 Canada/US 10 GB on BF but now there is a new plan showing up in my profile which is exactly the same plan but now with 20 GB of data. Can I switch to this plan without any penalties etc. Please advise.
Hi, I want to upgrade from the $34/50GB plan to the $35/75GB boxing day offer; I already deployed $15 in points for the next billing cycle in 2 weeks on the $34 plan; will I lose it if I change plans or will it rebill for the new $35 plan using my $1...
How would you go about changing your subscription before the original plan’s SIM card is delivered? I cannot access the app without the new SIM. For reference I am looking to update to the 20GB Canadian subscription plan before the boxing week deal e...
hi what I need to do, if my sister lost her phone with sim card. need locked account and stop every month payments. don't remember password
Hi I recently ported a couple days ago followed all prompts I cannot make any calls or texts please help phone number is 647-829-4393
I’m about to sign up my son for PM account. I already have one. I understand you need to have one email per account, but my question is can I manage his account through the app i have, or would we only be able to be manage through the app he would d...
PM eSim looks to be working, I can use data but do not receive calls to me nor SMS (also can't activate my PM App due to this).How long does it take for PM to finalize the transfer so i can start to get call and SMSs ?I have removed my previous provi...
A few days ago, I changed my plan to the $35, 75gb Canada/USA/Mexico plan… is there any way to switch to the lower plan they just announced? (See pic).
Hey again,I'm sorry, I'm an existing customer so I don't think I can do a referral, but I'm switching plans and there's a spot for promo codes...Anyone got any dirt on some PM PC's, if you know what I mean?
I purchased a cell phone plan of $29 monthly for 30G used in Canada USA and Mexico just now BY MISTAKE. My name is JIANJING ZHANG. My email is wzk75@hotmail.com So Please cancel this order and refund the money to my account.Thanks so much!Jianjing
I recently ported my number to public mobile and I stopped being able to receive or send text messages. Every time I try to log on, the code sent to my number does not appear and the main website keeps "checking the session" and refreshing. I don't u...
Hey friends,I'm currently on a $29 20GB 4G plan and thinking about switching, however my current plan mentions it explicitly includes call features like caller display and voicemail, while the new one notably does not.I don't feel strongly about the ...
Hi all - seems I am traveling to Europe and North Africa and am unable to receive SMS text messages. The subscription plan says "unlimited international text and picture messaging", so I assumed I would be able to receive as I had as a (previous) cu...
Apologies in coming to the community with this but it's been impossible to work through the chat bot and sending replies to CS through existing threads is constantly met with some HTML error that requests fixing highlighted issues. There were no hig...
wondering why if you want to downgrade to lower plan -- it does not show you lower plan?i mean my current plan right now is $34/month 5G, i wan to downgrade it to less than $30/month still at 5G -- it does not have that once i logged into my account....
I have a new phone which came with a public mobile sim card. How do I keep my old PM phone number?
Hi FolksDoes anyone have information on if / when WiFi calling will be enabled on the Public Mobile Network? Currently if you try to enable it you get an error message with the Telus logo.It's very unfortunate as I just switch from Kodoo and now I'm...
Public Mobile may have finally broken my back. Many years a loyal customer. Persisted despite the end of the old rewards program. Now I see there is a nice $29 Can-US-Mex plan. I've read online that Public won't let people downgrade from a higher...
Dear Public Mobile Support,I am interested in your current Boxing Week deal for the $35 monthly plan that includes 75GB data and international calling minutes. I would like to clarify a few details before proceeding:Is this $35 pricing permanent/recu...
