Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiI didn't get sim card even though I've waited for 2 weeks. It means I didn't activate it yet.Therefore I just want to cancel my plan and get refund. I already got another plan.I hope your rapid answer.
Are the plans for Mexico roaming only for Quebec? We are in BC and we want a phone plan that works in Mexico as well. There’s a plan but says for Quebec only but offered on the BC side of the site
not able to download eSIM, and answered yes to transfer phone number to my pervious provider. will i lost my phone number?" can't get any service now
Dear support,I already bought an eSIM on web browser and the subscription $19 for 1G data.I download the App for my Iphone. However I can active eSIM for my subscription follow the steps of your system.Please help.Thank you!Thi Cam Tu, VO
Hi, I've been with Public mobile for years and I've been very pleased with the simplicity and the plans offered. I made many people switch to those amazing plans.Right now, I have the plan 20 GB for 30 dollars, but I don't need that much data and wou...
Instead of simply porting my number, can I swap numbers between Public and another provider?
I had one ,the older current sim in my old phone and the new, public mobile sim in my new phone when i did the switch and it did not work out.Now my public mobile sim has restricted access to making phone calls and i just paid for my monthly subscrip...
I want to confirm the details of my plan as I am travelling. Specifically, the section states I have access to unlimited minutes and messaging in Canada, US, and Mexico. Does this mean I can use my phone to make texts and calls while I am IN Mexico a...
I replied to a text sent saying that they are offering a 6 GB plan for $22. I have always missed the specials around black friday and Christmas as I dont log in regularly.I dont see it in the cue like you usually see when you change plans. I want to ...
Hey Everyone, I'm attempting to port my TN from a Telus business account to Public. I recently left the company I worked for and was looking to port my TN to Public. When attempting to activate my account it keeps telling me invalid account number/ I...
We can't send messages by public mobile servers we are suffering since 3 months
Hey There. Have used the US talk and text plan in Maui over the past couple of years....Wonderful! However, after the 15 days are up, there is a very big problem getting another 15 day plan working right away. Is it possible to prepay for 3 or 4 -...
Hi,How much do I need to pay for next month's service considering the credit on my account? I cannot login to my account to check as my access is unauthorised for 1 year.Thank you,Amit
Still waiting for sim card to activate new account, but would like to change subscription to $23 plan with 6 g data at 4G speed
Hi there, I’m trying to switch to the $35 Canada/US/Mexico plans with 50gb of data from my current $40 / 40gb Canada only plan. It’s not available for me to select even though my other family members could switch. The only plan I can get is a $45/75g...
I would like to use my reward points to pay for my bill. What should I do?
No payment methods are accepted to buy SIM/activate svc. Bnk says all g2g
I'm looking and changing my phone to a dumb phone, (light phone 3) does public mobile use these bands: The phone uses the following 4GLTE & 5G Bands:B1, B2, B3, B4, B5, B7, B8, B12, B13, B14, B17, B18, B19, B20, B25, B26, B28, B29, B30, B38, B40, B41...
Been since Black Friday trying to get the SIM to activate service. Still not here and nobody knows where it is. Why can't i just switch to an eSIM? Finally getting a live person on the chat and they tell me they can't do it?
Your message last night said that the porting failed but the number on my account number now is actually the number I want to port to Public Mobile. I don't know if I succeed or fail in the porting process. Please advise. Also, nobody from Public Mob...
Hi,I have plans for my kids but my credit card expired and one number doesn't work because of it. I cant login to my one sons account to update the credit card info. Only one number is accessible thru the email. I cant login to update. Can I login us...
Hello community!I will be travelling down to the Baja, Mexico, each year at Christmas. I see that public now has a plan that includes Canada, the US, and Mexico. $29 can’t be beat!Can anyone confirm if that might work well down on the Baja? Specifica...
I cannot send or receive texts when away from home...tried shutting down phone...also switching airplane mode off & on...please help
I didn’t reply the message for old service provider over 90 minutes. So what can i do for now?
I want to use my rewards towards my bill which starts tomorrow
I have purchased a 1GB add-on and am trying to use the data in Canada itself. However, it is not working. On my subscription usage, it shows that I have 1GB left, but I am unable to use it. I don't have any data limiters turned on my phone, and I did...
Is it possible to speak to a human person at puplic mobile by phone ?I am looking a phone number.....
having trouble at the end is it "capital O numberal 8 or number 0 number 8
Hello:Upon insertion my simcard is not working. Does anybody know what to do next?
Currently I am using the $19 plan, and in the app under current subscription, it shows this plan includes Calling features, unlimited minutes in Canada and 1GB data. I discovered another plan with the same price online with also unlimited minutes in ...
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