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Forum Posts

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 936 Views
  • 17 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22493 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33932 Views
  • 185 replies
  • 27 Bravos

Resolved! Canada/us plan

Can I call the US for free while in Canada with the Canada/US wide minutes or is it only if I’m in the US?

JaniceH1 by Great Neighbour / Super Voisin
  • 697 Views
  • 5 replies
  • 0 Bravos

Resolved! New activation via e-sim shows no service, no networks available

I have a new activation via e-sim and my phone downloaded the e-sim and that all seemed to work fine (Google Pixel 7 Pro) but the I have no bars with Public mobile and when I turn off automatic network detection I get no networks found immediately wi...

grimacexl by Good Citizen / Bon Citoyen
  • 801 Views
  • 8 replies
  • 0 Bravos

Points

How to get points faster because I didn’t understand 

Saif_Ben10 by Great Neighbour / Super Voisin
  • 349 Views
  • 3 replies
  • 0 Bravos

International LD.

with international LD is Mexico included or is it just USA. 

Murp by Great Neighbour / Super Voisin
  • 318 Views
  • 3 replies
  • 0 Bravos

Service

Not getting Internet but calls and messages working fine, from today evening itself my mobile data is not working, every website I goes shows no connectivity 

AnuDavisk by Great Neighbour / Super Voisin
  • 364 Views
  • 2 replies
  • 0 Bravos

Service

Hello! Can anyone help me access my SIM PUK? Thank you 

nessacyu by Great Neighbour / Super Voisin
  • 648 Views
  • 8 replies
  • 0 Bravos

Resolved! Port confirmation text

Stuck at step 6, seems like a lot of people have this issue. I won’t reload or let me go back to try again and re send sms to transfer number. I wasn’t able to receive the text. I just need it resent. Help please!

Courtneyh01 by Great Neighbour / Super Voisin
  • 430 Views
  • 4 replies
  • 0 Bravos

porting/esim issue

Accidentally put physical IMEI instead of esim IMEI. Sent a private message to CS_Agent but can't call other numbers since the number no longer works.

ericrleung by Great Neighbour / Super Voisin
  • 236 Views
  • 2 replies
  • 0 Bravos

Cant fully activate

Activated with a new phone number and installed esim but errored out in step 6 of activation. Logged out and back in and it asked me to choose a new number which it then says there's an error during activation and asks me to retry. 

Litttlelam by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

Phone lost

Hello my wife lost her phone and she’s also with public we try to login her account but couldn’t because we cannot be able to receive the security code without her phone. How can I report it? Please help

Donju by Great Neighbour / Super Voisin
  • 261 Views
  • 2 replies
  • 0 Bravos

Subscription not activated

 ”Something didn't go right while activating your subscription. Click below to contact a customer support agent.”going to the support leave a me on a blank white screen and I still got charged $38 so is this just blatant theft?

Colind1233 by Great Neighbour / Super Voisin
  • 207 Views
  • 1 replies
  • 0 Bravos

Public Mobile Multi Accounts?

All phone numbers have there own email associations? Kind of annoying when its your daughters phone and she has to be present with her phone to be able to access the website and her phone number! No way around this?

RHExodus by Great Neighbour / Super Voisin
  • 316 Views
  • 3 replies
  • 0 Bravos

1-3 Bars and not getting 5G?

Hello! I just moved here from Freedom Mobile on the 34$ promo plan and I noticed that 5G isn't working, It's enabled on my phone, and I have an iPhone 13 Pro Max. I don't understand, I'm 2KM of 2 towers 1 Bell and 1 Telus, I thought that would be eno...

ChrisTiv7 by Great Neighbour / Super Voisin
  • 654 Views
  • 7 replies
  • 0 Bravos

Data not working!!!

I have 4 numbers on public - data network is not working on anyone of them!!!

Hifsa by Great Neighbour / Super Voisin
  • 595 Views
  • 7 replies
  • 0 Bravos

iPad Cellular and Public Mobile

Hi All!I have an iPad Pro and when I put my public mobile sim card the cellular data works without any issues however the it shows 3G instead of 5G and I have the latest iPad Pro with M2 which does support 5G so is there any work around or any settin...

BigOG by Great Neighbour / Super Voisin
  • 547 Views
  • 5 replies
  • 0 Bravos

Resolved! Number Port-in not working

I tried porting in my phone number to Public Mobile this morning from Rogers and I accidently entered the wrong IMEI number. I got an automated text message saying that the port in failed from Public mobile and that someone will reach out but I still...

CalvinC2 by Great Neighbour / Super Voisin
  • 293 Views
  • 1 replies
  • 0 Bravos

Resolved! Data Not Working

I am able to make phone calls but can't access the internet or do anything data

Data service unavailable past few days

Hello,My data service has been working fine for my previous month of service (currently on the 5g 34$/month plan). After renewal of the service yesterday, I have noticed no data service but sms + calls appear fine. I have tried the typical fixes as r...

Data_ by Great Neighbour / Super Voisin
  • 249 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing plan

Hi, I see public is offering a 50 GB Canada/USA plan for $34 for new customers.I was hoping it would be possible to switch my existing 40 GB Canada plan to this new offering.Thanks for your time!

Dignin by Great Neighbour / Super Voisin
  • 709 Views
  • 6 replies
  • 1 Bravos

Network down

Anyone else not getting data service? 5G doesn’t work and calls go through 3G. Texting works. Live in toronto. 

SliJi1 by Good Citizen / Bon Citoyen
  • 518 Views
  • 5 replies
  • 0 Bravos

Pictures not sending

In February pictures stopped sending or receiving.  I have unlimited picture messaging ( SMS).  How do I fix this?Text messages go through but not pictures

NF96 by Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 0 Bravos
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