Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there I just joined PM with an Esim and received an QR code for setting up my e-sim card . Unfortunately it wouldn’t work asking me to contact customer service. thanks
What is the steps and procedures to move from eSIM to physical SIM ?
Caught in a loop, can't activate and can't login with new account for support. Just getting blank page in the app when attempting to login for first time. Same problem on the website.
Hi.I had an account for a while that I think I cancelled about 1.5 to 2 years ago. I am ready to come back. I went to sign in yesterday while at work and I can't remember if I tried to log in using my same email address from last time or if I tried ...
When posting to the community why in the heck is it saying something about hook ups not permitted and so I can't post ???
I am going out of the country, and will not have access to my SIM card and public mobile number. However, I’d like to be able to access my account while out of country. When I sign in on a new device it sends a “confirmation code” to my cell phone. ...
I have the phone for my kid and pay the basic subscription cost. But when he runs out of data he ca just get more since i have autopay enabled. Anyway around this.
Hello, I recently changed my cell phone from a Samsung A52 to a Samsung A13. On my old A52 I used to receive texts from iPhones. With the A13 I can send texts with no issues to all users but I do not receive texts from iPhone users. I'm using the ...
When will the payment vouchers actually be able to be processed? I have been entering then since before labor day and still I get the same reply of sorry unable to process at this time, please try again later.
Hello all, reaching out last several months my data keeps getting used up while my phone is not in use late at night. Does anybody know why?
Hello,I am PM user since Aug last year, I got a Xiaomi 13 Ultra that I brought with me from Europe, it is Volte compatible but not sold in Canada and NA, I also discovered it is compatible with PM, as I tried a SIM which has been activated two months...
I tried changing my payment method and it won’t work. This shows up. I have tried re entering and there’s definitely enough money in the account to pay it
Hi Can anyone help me track a new SIM card order online, It has been about 2 weeks, I haven't received any update about that thanks
If I switch to a U.S./can plan Oct24 before my present subscription ends (a 90 day plan due to end Dec. 13 ) will my remaining funds go towards the new plan or will I loose that money
Who can help please
Esim transaction reversal
Joined public mobile yesterday 17th deleted esim accidentallyNow no service, cannot submit ticket 404 errorTried using app on mobile & on web after signing into account
I need to resubmit a transfer request to my old provider. Can't seem to get an answer through chat.
I wanted to change my subscription to the new deal they are offering 40 gb for 45 dollars, but unable to do it because I am an existing customer, and have been for over 3 years. I really don't think its very fair that only new activations are being o...
I want to change the e mail for this account
Hi all,5+ year member, who cannot access my older community profile for whatever reason.I have an ongoing issue with PM that is so annoying - I wanted to post about it to see if anyone has been able to get this resolved one way or another.The issue:"...
40 gb per month or for entire 90 day period
I am looking at switching to one of the plans that require 90 day payment. Previously when i was on a 90 day payment plan my rewards were credited for each month. So if i were to get 5 dollars off/month i would get 15 dollars off for the 90 day payme...
I don't receive message on my device for final activation
My mother in law is failing and currently has moved to a long term care home. She is not capable of using a phone any longer. She can not remember her email account or passwords. all I have is her phone number and her payment method. We need to canc...
I switched to a new plan today and now everything is working but I can't call out? Says I'm not connected? Also incoming calls all say Private caller now? I tried restarting phone but still no luck.
I attempted to port my number from Shaw. The esim seemed to load on my phone but I received a text saying there was trouble porting number someone would reach out no on did. Shaw told me Rogers had already requested a port ( due to the merger) . I go...
Can I subscribe the plan now but activate the sim card 30 days later? Do the days of service will be started counting after activate?
I was on my account a few days ago and wanted another SIM for my new dual-sim phone. I tried to purchase one, and the checkout indicated some kind of error. Thinking I had done something wrong, I tried a couple more times with the same result. Howeve...
Purchased a $30.00 add on US roaming talk text and 3GB data ….I crossed the border on October 13th and returned on October 15th… I was able to text and had use of data but wasn’t able to make outgoing calls or receive incoming calls… this is a 15 day...
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