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Hi, I purchased a plan back in March. I have not been able to activate it since I could not get the eSIM to work. Because of this I can’t even use your app. Could you please help me switch to this plan instead? I attached a screenshot. By refunding /...

Hello,I’m having trouble activating my eSIM. I have downloaded the app and initially tried activating my subscription on the app. I got an error and couldn’t get passed step 6 (screenshot attached). I tried using the Get Support button and contacting...