Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to update the exp date for the credit card which i been paying public mobile with and it will not accept it. the card is active and in use with other providers for my house. i need to take care of this immediately.
I can't receive MMS even when I am on data. Any guidance?
I try and reset my password and never receive an email to do so. I want to close my account and stop payment but there is no way to do so
I’ve been a Customer with PM for about 3yrs and never had any issues until recently. I changed my plan last month (renews on the last day of the month each month) but never noticed an upgrade. Figuring it would change when my old plan expired I never...
Hello, I need help accessing my account info.The email that is currently linked to the account was hacked an I no longer have access it.I am unable to change the credit card as it has expired and am unable to change it.The account is inactive current...
My old provider is PhoneBox, which is not in your category. So I actived my Publice's card with a temporary number then I went to My Account to try the Transfer my number but it doesn't work. Does anyone can help me?
Last time I missed a payment I just made one the next day and everything was fine. This time they deactivated my phone instantly, and when I try to login to my account I get a blank page that says "The page no longer exists" so I can't make a payment...
Even though it's Oct 15th, the usage is still counted and is eating into my add-on data plan... Help?
I keep getting a No Service error on my iPhone 7.started earlier this week. Cell connection returns sometimes after resetting the phone.worked in Brampton during the day yesterday but not in Orangeville today.any help would be great.
According to PM "We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET." But someone in community said ...
Did PM have a tiff with Walmart about selling vouchers? I went there in August to pick up my usual monthly vouchers and was told they "no longer sell" PM vouchers (in a very condescending manner at that) like I was asking the black sheep of the cell ...
I paid for add on by mistake
I 've been in the US since Sept 12 and purchased a Data, Talk,Text bundle before I left. My phone would not work here until I purchased a Text addon and a Talk addon. I have had to do this every 10 days.Plus renew my Data, Talk, Text bundle. This ha...
Hello all, I’m worried I’m going to have weak service / signal with PM — I’m at home at only getting 2 bars. Calls incoming are quiet in ear as well.
Signed up for PM last night — testing outgoing calls and it worked fine. (Although the voice audio from the receiving end was VERY quiet?) However, I cannot receive incoming calls. My partner calls me and it says on her end that the number cannot be...
My account was suspended when my credit card was put on hold until I made a payment. The credit card is now active again but I can't login to my public account to make my payment? When I try to login I get this error messageHow can activate my accoun...
Hi, can you use Publicmobile in Brazil on holiday? Wifi data and local calls inside Rio de Janero? If so how?I have Publicmobile act cell phone in Ontario.Thank you
Hi , wondering if anyone can help. Signed up for an account with public mobile, tried to port old number from previous carrier. Found out afterwards that must have old sim in phone to accept port. Sim card lost, what can I do as I cannot accept it
As I have used 75% data, I need to increase it.Kindly let me know how to do it.
Hello, I've been receiving PMs about signing up to win new IPhones and I'm not sure why? The links in the body of the messages seem super sketchy and I never click on them. Also, is there a way to block other users from messaging you here? Thank yo...
My SIM card is locked and I need a PUK NUMBER Please provide
Hi, I changed my plan to 4G today and it has been charged to my credit card, but I still have the same plan like last month. What should I do now?
Excited to see the new 4g plans I clicked to upgrade...the calculation went through showing 15 credit deduction due to balance, but when selecting my method of payment (and I tried two different visa debit cards both accounts have more than enough fu...
Hello, Can I receive SMS when I am in US if I do not buy the US roaming addon?
Hi Public Mobile, The bill has been paid but i am not getting service. The bill was deducted from my mastercard. I tried looking for the phone number for customer support but there is none. As a customer this is very very frustrating. Please respon...
Hi Friends. So basically I've been with PM for about 4ys and just joined the new rewards program. I was on a 3g plan with 4.5g for 40.00 per month at that time. I've received a total of 6 bucks in discounts ranging from loyality ,auto pay and refer ...
My plan says I've used 10% of my data, but I got a notification I've used it all, and I have none. Stupid Simon won't load on my phone at all, I just get a blank page. Trying to open a ticket takes me to an error page! How else can I get any $&#@ hel...
so.. i figure this started maybe a couple of days ago. I finally noticed that i wasn't receiving any text messages today. Looking at my history, the last message i received was wednesday. What is strange is that any text messages i send are rece...
Hello, My current situation is that I really need my existing phone number, I want to update billing information but I cannot login to public mobile with registered account. I tried resetting password but does not work.Is there a Mod I can contact re...
