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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2337 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30322 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42086 Views
  • 185 replies
  • 29 Bravos

Billing

I just received the sim from public mobile and installed in May 17, i just noticed the company already charged one month to my credit card. please explain to me. 

Norther by Great Neighbour / Super Voisin
  • 275 Views
  • 1 replies
  • 0 Bravos

US-Canada Data Plan - Didn't work in US

Hi there!I bought one of the Canada/US monthly plans, and went to the US for the first time under it this weekend. It worked maybe 10-20% of the time, despite having 3-5 bars of 5G/LTE coverage all of the time. Put me in a bind quite a few times when...

CdninCalg by Great Neighbour / Super Voisin
  • 745 Views
  • 5 replies
  • 0 Bravos

Data Usage Discrepancy

This is my second month with PM. Midway through this month, the app shows that I have used 37GB of my 60GB (billing cycle started on May 9).  When I total the daily data usage, it comes out to no more than 7 GB.  I have contacted customer service, th...

Godundas by Great Neighbour / Super Voisin
  • 786 Views
  • 7 replies
  • 1 Bravos

Small plans for current subscribers

I’m on the old $25 plan with 1gb data. I’d like to get the ‘new subscriber only’ offer that’s the same calling plan but with 3gb data for $21. Why isn’t that available for current customers? I just don’t need to jump up to 50gb data. Wish there were ...

Alicat27 by Good Citizen / Bon Citoyen
  • 1291 Views
  • 16 replies
  • 2 Bravos

Resolved! Pixel 6a : subscription issue

Hi,I can't seem to activate my phone.I'm stuck on this page : When I tried to get support, I'm stuck in a chatbot loop that won't let me reach a CS agent. It keeps mentionning an email with a QR code, which I never received. I only received an email ...

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Resolved! Missing bonus data when I switched to a cheaper subscription

I had a 37gb bonus data sitting on my account that never use cuz I had more GB than I use every monthand it said it was gonna expire in 100 days, so I switched to the cheapest subscription to use it, same now it's gone. Had see experienced something ...

Juan3434 by Good Citizen / Bon Citoyen
  • 530 Views
  • 4 replies
  • 1 Bravos

my Subscription

hello, I am trying to add funds to my account, it refuses to process, I am still under the old subscription of 250 mb at 3G, as this has been more then sufficient for my needs, I had a great deal going with previous loyalty rewards over several years...

Quark123 by Great Neighbour / Super Voisin
  • 434 Views
  • 3 replies
  • 2 Bravos

Unsuccessful transfer from Koodo

May 19th tried to port the number over from Koodo and it didn’t work. I have reception on Koodo and can get incoming calls but cannot receive text msgs. My phone doesn’t show the eSIM and I cannot add it manually. I did get the confirmation txt from ...

Sfour77 by Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 0 Bravos

6b1 this customer is not available

Hey there,I’m in Vancouver and the talk part of my plan doesn’t seem to be working every time I try and call someone who also has Public Mobile I get some variation of “6b1 This customer is not available. Please try again later” but the “6b1” will ch...

Evilestduck by Great Neighbour / Super Voisin
  • 405 Views
  • 2 replies
  • 0 Bravos

Number transfer issue

I am a Koodo user.I performed a number transfer from Koodo to Public Mobile on May 17th, but it failed.I contacted Koodo today as I did not receive an SMS replying yes from koodo.They responded that it should be handled by Public Mobile.My subscripti...

Rosie04 by Great Neighbour / Super Voisin
  • 238 Views
  • 1 replies
  • 0 Bravos

Resolved! increase in my bill

My bill has increased from $11.25 to $17.50. Why did this happen ? I have not changed location ,there is no increase in taxes and I did not add anything to my account

Nick59 by Great Neighbour / Super Voisin
  • 438 Views
  • 2 replies
  • 1 Bravos

Unlimited

Will we see the $34 50G unlimited data again? I was waiting for the US plans to end, but I am not seeing anything other than US plans and 4G plans (not unlimited)

DavidHorvath by Great Neighbour / Super Voisin
  • 326 Views
  • 2 replies
  • 0 Bravos

Subscription cost increase

They changed the way the plan works, and because I have been with it for years I was getting a dollar off for every year now my plan has doubled almost

Wori by Great Neighbour / Super Voisin
  • 497 Views
  • 5 replies
  • 1 Bravos

Resolved! How to correct a billing Error?

Why did PM charge my Visa twice (x2 $16.95) on May 10, 2024, presumably after switching to the new plan from the $10 legacy plan?  Was it an billing error?  How can I find out?  I am going to ask my Visa card company to look into this.

Monkeyking by Great Neighbour / Super Voisin
  • 529 Views
  • 3 replies
  • 0 Bravos

Resolved! Add-on loss if I change my plan?

I currently have the old $25 plan with 1Gb of 3G data per month.  I also have 2 x 2Gb data bonus add-ons that came from holiday rewards and also the 30Gb loyalty bonus that expires after 150 days.  If I switch to the new promotional $19 plan for curr...

Alicat27 by Good Citizen / Bon Citoyen
  • 423 Views
  • 2 replies
  • 0 Bravos

automatic top-up billing on may 8 $14?

Please provide an explanation about the automatic top-up billing on may 8 $14? was it the regular renew of m y exisitng plan with the $10 credits?

pshpang by Great Neighbour / Super Voisin
  • 395 Views
  • 3 replies
  • 1 Bravos

Callers hear ringtone when phone is switched off

Hi there -reaching out within the community for any insight since @CS_Agent don't seem to be familiar or know how to resolve the issue I am experiencing.Issue: When my phone is switched off, on airplane mode, or has no coverage -callers are not diver...

sholsam1 by Good Citizen / Bon Citoyen
  • 3080 Views
  • 8 replies
  • 0 Bravos

Resolved! esim

Signed up yesterday and tried to port number to PM. Account was created successfully but esim wont activate. 

DDC60 by Great Neighbour / Super Voisin
  • 256 Views
  • 1 replies
  • 0 Bravos

Canada - US plans are still here by demand!

Public Mobile has kept their Canada - US plans, instead changing it to a "Limited Time" offer - an offer that can change at any time with plan selection, so make sure to change on renewal and get the Canada-US plans to enjoy!EDIT: Also for new activa...

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fixin1 by Deputy Mayor / Adjoint au Maire
  • 600 Views
  • 4 replies
  • 2 Bravos

Honouring a promo that expired yesterday

This account is my son's and his subscription just ended.He was away with his mom and I didn't know until today.There was a promo (Canada) that expired May 20 and I was hoping you would honour it.It is $34/month for 5 GB.

DanielT08 by Great Neighbour / Super Voisin
  • 682 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone number transfer

Hello, I am considering switching to public mobile, but i do not want to change my phone number. Can you transfer over phone numbers beginning with (709)424? I am currently with Lucky mobile 

Robbie1986 by Great Neighbour / Super Voisin
  • 358 Views
  • 2 replies
  • 0 Bravos

Number Transfer not happening

I transferred my number from Fido 12 business hours ago. My fido service is still active along with my PM. My outgoing calls from PM reflect my transferred number but it cannot receive incoming calls. The incoming calls still come on Fido. Upon reach...

Arshh by Great Neighbour / Super Voisin
  • 404 Views
  • 3 replies
  • 0 Bravos

Resolved! Missed Number Transfer Window

Hello,I swapped my sim out too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (fido) is still active.Thank you,

PamT by Great Neighbour / Super Voisin
  • 440 Views
  • 2 replies
  • 0 Bravos

lost sim card

I lost my sim card last week traveling and want to transfer my public phone number to Koodoo.  I can not reveive the sms message from public to authorize transfer of number without a sim card. can someone help methanks

Kajudson by Great Neighbour / Super Voisin
  • 247 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring public mobile number to diffrent service provider

Yesterday I was trying to port my number from pm to a diffrent service provider. The new service provider says that pm shld send me a conformation sms to port my number but I haven't received any sms related to this in the past 12 hr

saskbus by Good Citizen / Bon Citoyen
  • 578 Views
  • 5 replies
  • 0 Bravos

E sim problems

Was told my phone was compatible with esim download app now esim is uncampatibe will not let me file ticket what to do

Laureen3 by Great Neighbour / Super Voisin
  • 236 Views
  • 1 replies
  • 1 Bravos
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