[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Toll Free Number Call No Longer Working
I tried making some calls to toll free numbers (1-888 or 1-800 numbers) and i always get a immediate error saying your call can not be completed. I can make calls to regular numbers, my texting and data still work. I tried restarting my phone mult...
Recent update issue
Public Mobile, please resolve the issue with this recent update. The call display no longer works on the 5G Network. When I switch to the 3G network it resolves the issue.
sign up
Will you contact my previous carrier to cancel my account? Also, I want my existing phone number. How does that work?
Activating eSIM
I signed up yesterday in website but can not complete activation thru app. It is saying my iphone 16 pro now is not compatible. It is when double checked with ur tool. Need help. [email protected]. Thanks
Old SIM card for kids
Hi there,I’m trying to reactivate an old SIM card. The account is still in the grace period were it’s inactive for 90days before permanently being deleted. I’d like to reactivate with the $20 4G plan so that my kids can use the phone as a house phone...
access to my payment history
After I log in to my account, it always display this page, and I do not want continue this action , I would like go to payment---payment history, how can I do?
Resolved! Lost phone - need to get new sim
I was able to log into the app by using my email as the 2fa method. But when i click "change sim" in app it wants me to do 2fa again but only offers SMS as an option. How do I get around this?
Phone to network
Can't get phone on network
Urgent! All of a sudden my phone says SOS in the top corner instead of LTE
I’m unable to make calls and my phone says SOS??
Can us mex plan
Is Cozumel mexico part of the Ca us mex plan
Payment Failed! Please try again or use a different payment method.
Hello,I am trying to purchase and active a new plan:Selected a Subscription = 1GB Data at 4G Speed = $20.00 / MonthStep1: Selected a SIM ($10) - My iPhone is older and do not support an eSIM.Step2: Add Address:[Shipping Address field] I was unable to...
Payment
card declined, but it’s not letting me try again. Card is ready. Please help
Resolved! unknown deduction
At September, I was being charged for $30 since I was not in Canada. And I get a $30 credit back for next purchase. Also, I delete my pay card and the auto payment to avoid another charge. But today, when I wanna check for plans and renewal, I found ...
No mobile network.
I am not able to make calls or text messages on my phone anymore. I have the same phone that I've always had. I have taken the SIM chip out and restarted my phone many times. When I try to make a call, it is quiet, followed by a hang up with a pop up...
mfa is using my old number.
I've activatated a transfer number but could not athenticate it so I just changed the number to a new one. Now my phone works with the new number but when I try to log in now, Public mobile tries 2 step authentication by sending code to the original ...
Resolved! My ticket # #########
Phone number is ###-###-####Email is ****@**** I need this data now. I am not able to do anything with my phone outside of the house.
Cannot login after number transfer
Could not activate account with a transferred number from Telus. So I've activated the account with a public mobile number, then did the number transfer. Now my phone works with the transferred number. PROBLEM. When I try to log in now, Public mobile...
Resolved! No data in mexico
I have 75g data which I can use it in US Ca and Mexico.It was working well in Us. So I expected that it would work in Mexico. But It didn't work.And I am still in Mexico.Iam paying data plan for Mexico every month. Please let me know how to solve thi...
Paid but haven’t received a number
Hello, I purchased a 60gb plan this morning and asked to have my previous number transferred. It said it would take 5 hours. It still isn’t working. Could you please help. I’ve currently paid for a phone plan and haven’t been given a number.
stolen iPhone 16
yesterday my sister got her iPhone 16 stolen and I went to her myaccount to submitted lost/stolen and suspend. I went to website "device check Canada" to enter IMEI and why they said blacklist status is clean? I need help and how to make blacklist?
eSIM issues
I have been trying for more than 2 hours the QR code that was sent to me isn’t working; I am leaving chatr because no one replies when you need help, Public mobile seems to be like Chatr. How do I resolve this problem with QR code
SOS only eSIM not working need QR code re-sent.
It's been more than 3 days with no cellular phone, please help!SOS only eSIM not working need QR code re-sent.
Resolved! PUK code?
My phone asked for SIM PUK, please give me one. I tried to open ticket but it sent me 2FA to sms and email, I have access to neither please help and thanks
Can't reply to agent because of some "invalid HTML"
After several attempts trying to replay to customer service agent, now I can't reply at all.
Data Disappearing Fast, please help
I'm trying to trouble shoot my wife's phone to figure out why her data is disappearing at an alarming rate. She has been using public mobile on a 1gb plan for years now, and is well aware of the issues and limitations related to data use. So far sh...
Resolved! Canada US Mexico Plan
What can I/cannot do when I am in US or Mexico?Can I use data so I do not have to set my iPhone on airplane mode? Can I send & receive text to/from Canada, US or Mexico?Can I call/receive anyone in Canada, US or Mexico?any special instructions on se...
Applying promo code to existing subscription
Hi,I received a text message from PM offering me bonus monthly data indefinitely for as long as I keep my current subscription. However the link in the text message just goes to my account home page. I don't want to change my current subscription bec...
Resolved! Community name
How do we change this? I'm so confused.
My account - cannot login, sent back to start
What is wrong with the "MY ACCOUNT" website? I've tried on multiple browsers and devices, I've reset my password, nothing works.After I successfully login, I just get sent back to https://publicmobile.ca/en/ . Can't view my plans or usage.FIX YOUR WE...
