Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I only can receive the phone call message, but I can’t call the same number back as it continue has error message: your phone is not activate on the network. Anyone knows why? Thanks
I have the $34 plan with unlimited USA data roaming. And I am traveling in Boston right now. When I go to "Network & Internet", I see the "Calls & SMS" cycle between "SIM 1 (Temporarily unavailable)", "Public Mobile", and "Public Mobile (Temporarily ...
My koodo service is closed and my last step to active Publice service is not copmpleted because they ask my put 6 number code to confirm is me. "Confirm Your Identity""You are logging in from an unknown device to confirm it's you , enter 6-digit code...
I'm prepaid with auto-pay until May 28. I'm going to switch providers near the end of May. I presume I need to cancel my auto-pay. How do I do that? Once I have my new SIM card, do I have to contact you before I put it in? I want to port my exis...
Hello,My account is apparently on hold because my CC expired. However, I see it actually charged on renewal date (?) on my CC billI changed my CC details earlier today but the account seems still to be on hold. The app thinks I haven't done so and it...
I have a $430 bill credit. How will this work once the point system takes over
Hi, I have ordered a SIM card last week and i was wondering if there's a way i can track where it is at?Thanks!
Hello. I got the text today morning that I can not get my previous number. I called previous company and they said that public mobile cancelled transfer my previous number. I called again that previous company and they said that no body asked transf...
I’d like some clarification on the wording here. I can call Canada wide and I can call US wide when in America -but can I call long distance from country to country (Canada & US) without using up my existing long distance minutes?Its the Canada -US w...
Hello, This messsage is for @CS_Agent ,I'm trying to sign up for your service, but when I click on Continue set up, I get an error page Error XXX. When I try adding the plan I desire and log in, it asks me to continue my application, and then I rece...
I'm wondering if anyone has an experience travelling in Europe with Public Mobile? I know that they don't offer roaming options outside of the US. I plan to get an eSim and local number when I arrive. The only issue I have is that so many sites requi...
I have been trying for over a week and have submitted several tickets. I have not received any response from PM. Is there no way to speak to a real person, your automated system only takes me on circles. Please port my number ASAP!!!!!!
Where do I find my account number and I am having trouble logging in when I get the code I put it in then nothing happens
I ported my number over to p.m. Two days now my phone number is not working There is no network The IMEI is unable to register on PM network. It did register initially when I ported the number over, but they were some residential issues with the EM t...
Is my call, text and data plan that I have now good in the USA as is or do I need to buy additional USA text/call/data. My plan is $34/month 50GB Canada -USA
I just added 2 vouchers to make my payment now it's saying I havent but the vouchers say redeemed
from my account and bill info seems I can not find my month loyalty and $3 monthly refer 3 friends and 2$ auto pay reward. can any one help me to check ?
I’m a new user as well, exact same problem with my phone and my wife’s.I have sent a ticket yesterday to get this fixed but haven’t heard anything back, how long does this usually take.
I just subscribed a plan and not activate yet. I download the app and it's always ask me to activate the subscription and I can not be navigated to the page to cancel my plan and pre-authorized payment. I have been charged in my credit card. Please l...
I recently just switched to Public Mobile and was on the $29 plan for 20 GB which also had the option to prepay 3 months in advance for $25/90 days. Recently, Public Mobile has a new offer listed which is $29 for 40 GB. I'm wondering if this plan als...
I ported both my wife and my numbers over to Public Mobile and now we do not have the ability to send or receive SMS messages at all. I have tried turning phones on and off, reset network settings, turn iMessage on and off, kept iMessage off and trie...
I switch SIM cards every 6 months between 2 carriers. Last year this worked fine. This year my Apple phone is not working after I reinserted the SIM. What do I do?
Hey, I've got another possible porting issue changing from another carrier... The PM eSIM just hasn't picked up my phone number from the old carrier yet and it's been about ~10 hours or so. I'm going to keep using my old eSIM until it just stops but ...
I just got converted to public points. All my account shows is the 5 welcome points. What happened to the perks i had before this change.All my years of being with public down the drain as they say.Do I start my points as a newbie?Not good Publ...
I recently changed from lucky to public and ported my number over. In my iPhone general settings then iMessage my number is stuck on verifying. I figured it was a porting issue so in the public app I changed my number to a new one, but the issue is s...
Anyone else getting "5G" data speeds on their "3G" plan? I've had this issue since last September. The speedtest used over 600mb and ate into one of my bonus data add ons. The Telus tech who called me said data speed is determined by the tower and ne...
Now that I have been switched to the points program and there is no monetary incentive to subscribe to autopay if I unsubscribe with a balance in my account that is more than my plan amount will my plan still renew? To suspend my account is my only o...
My wife and i don't have any complain for using public mobile service for more than four years until recently being overcharged both of us on May 04, 2024. However we always have been charged $21.28 and $22.68 respectively, you may notice it through...
I have some questions about the plan.1. Does it cover 5G+?2. Do I have to change my phone number? (I'm using Telus now)3. Is the covered area completely the same as Telus?4. Was wondering if I have to change some settings to use data and call when I ...
I registered an ESIM for my cousin who just came to visit. When activating the esim i used my phone so it connected to my phone- eventhough i use his phone IMEI to check for compatibility. I got confused and accidentally deleted that esim. Afterward,...
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