Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I log in, why does it say that my services are on hold due to the expiration of my subscription? I am on auto top-up and my credit card has not expired.
I haven't been able to figure out step one. How do I add a Stream+ account? I logged into my account and didn't see that option anywhere.
I cannot receive the 6 digit number to confirm my identity when trying to log into MyAccount on my computer because it is sent to my phone number linked to the phone that no longer opens. I am trying to log into my account to switch the device from ...
Hello, I transferred my phone number from Telus to Public Mobile. I had two days worth of issues and then they gave me a temporary phone number to activate it with and then you said you would change it at your end so that my original phone number tha...
Does Canada USA Mexico plan include roaming
This feature has been requested from Day1 of Public Mobile (a "low-cost" subsidiary of Telus remember). As part of the low-cost concept as seen by Telus this feature would only be offered on the high-cost subsidiaries; regardless of the "most reques...
Phone application crashed while setting up for a phone number transfer. Can't get past the "Register a SIM now for it says that it's already in use. App prompts me to log in for further action, but nothing is happening.
Just created acct and activated new subscription. eSIM I pruchased not working, and I cannot access my acct as it wants to send a code to the NEW phone number on the eSIM that won’t activate on my phone. Nothing I try will allow me into my account to...
My phone number is xxxxxxxxxxxxxxxxxxxxx
I ordered with payment of 40 bucks: 10 for sim and 30 for plan after almost three weeks I receive no simand the package is untraceable as I don’t have the number of delivery and status I need a refundand also will public automatically charge me the r...
When will the app store public mobile app be back up? I recently signed up with an e-sim and can't activate my phone number.
I'm stuck in no man's lands with a new account that has been charged to my credit card but no service. I don't have an esim installed, can't get one, can't get eversafe OTP, can't even cancel account and can't get anyone to reply to ticket. This is...
Hi Community,Has anyone else experienced lack of support on weekends? The last few times I have contacted customer support late on Friday or on the weekend I don't recieve a response until Monday at the earliest. One agent told me they are not open o...
Hi Public Mobile Support . Please can I have my email verified, to use online with my Public Mobile App .
My services do not workMy phone message says i am out of minutesMy account has been paid
I’ve done everything I was supposed to for this number transfer, yet my phone still isn’t working. I received the authorization text from Bell, replied YES to confirm the transfer, and since then I haven’t been able to receive a single call or text. ...
Can I please get a QR code for my new phone? It will not transfer from my iphone 15 Pro.
Hello,The signal strength in Sutton, Ontario (Park Rd & Bedford Rd) is abysmal - has always been and is still very poor.Usually unable to make/take a call. It's better (5G) if I am downtown Sutton.My phone shows -103 dBm and my husband's phone shows ...
I moved to Yukon Territory & for the last 4 months my data has quit working mid-cycle. I have had no data for 3 days now. What’s up with this?? I pay for data for the entire month.
Mobile outage in Oshawa and Ottawa area
Woke up this morning data completely stopped working. Reset iPhone, reset network settings, checked billing no issues, checked data usage no issues, did the above 5 times each. Still not working. Airplane mode on and off. Still not working. This is t...
Just curious what the justification is for a 20% increase?Since there are different versions of the $15 plan, is it all $15 plans or just some?Will there be any improvements to the $18 plan?I will have to cancel a PM account as I just cannot afford i...
Which add-on do I need to call Japan from my mobile # in Canada
My phone died and I had an e Sim so I had to get a new e Sim and number so I can't log into my account because it sends the cocode to my old number please help
puk number I need please Iam locked out on my phone
I had to renew my account on a new credit card, but the system won't accept any changes to my credit card information.
Not receiving 6 digit ever safe code . Code is being send to my old phone number . I cannot log in as I am not subscribed my plane need to renew .Code is not being sent to my email either Please help
Not able ro file a request file or wtv the name of the proxedurales are named exacrly please help sim card unusable samsung a06
