Community

Number porting

I was transfering my number from Telus to Public modile. The transfer never went through. I never received a message on my Telus sim card as it had been canceled. So my number is still on Telus but it says my public module acc is active and I paid th...

Add on

My Data is to expire on 08/12/2022. On 08/10/2022 added $Can 25.00 . The system did not updated the expiry date yet

Stolen number

Thank you for all your help everyone 

Update plan

If I update my 3G plan for a 4G plan (same data or above) I should be able to keep the promotional extra 2Gb data added to my plan that I got when I signed the contract with them this past february right?

No verification OTP recieved

Hi, I need to update my payment method as my VISA expired. Usually, it would happen through autopsy. However, since it got expired the 'my account' has been suspended and requires further verification to log in. This verification prompts me for an OT...

Data issue

Hello. I have 1 GB available and used 225 MB so far. But Public Mobile sent me SMS that I used 75 % of my data!What is going on?

New rewards program

If I switch to the new rewards program do I loose my 5 friends referrals? Thank you

Missing SIM card

I ordered four Sim cards. Two SIM cards have arrived. My order numbers were 299848 and 299845. I’m waiting for the other two SIM cards to open for new accounts.

Data Usage

How do I see what is using my data? I received the 75% and the 95% usage messages but when I go into my account and go to usage history, filter for "data", it says "no usage records found". I even change it to 60 days and it says the same thing.

Going to US - Roaming plan

I am in Canada and I have just bought the US talk and data plan and now trying to call the hotel in Minnesta 1(952) number. I am getting the message that I have used all the minutes and can not call this number. please advise

How to disactivate

How to disactivate my plan

Billing about transfering numbers

My 90 day plan just got renewed for $90, however I want to transfer to another carrier. Will I get a refund for the amount of days i did not use the plan (88 days), since I am leaving public mobile. edited by computergeek541: miscategorized as Commun...

How to updated credit card details on my account if I forget I'd and password

Unblock account

Adding money to my account

I for some reason since the website changed, cannot add money to my account to renew for the month. Is anyone else having this problem?? So frustrating. I click on add money and it does nothing.

2GB BONUS AND 3X REWARDS PROMOTION STACKING?

Can the 2GB bonus promotion and the 3X reward promotion currently being offered be stacked for new subscribers?

Wrong plan

I changed my plan and minutes later topped up, however it reverted to the old plan! I wanted to upgrade to the 65 dollar plan.

Add data help

I am trying to purchase a data add on but it keeps saying sorry something went wrong no matter what I try. It also doesn't work by calling *611. My bank says my card is fine. I have used this card online today and it works fine. It's the same pre reg...

not recieve a SIM .

I brough a Sim card on 2 Aug, 2022 , my authorization code # 310536 but i didn't recieve Please check , why a SIM not coming and send me a ticket thank's kevin

Plan fee

I didnt pay for my account last month starting July 17th, nd want to start a new pre-authorization today. Will public mobile charge for the period July 17th until Aug 10th even though I didn't use my phone and obviously didn't pay for the period. My ...

1 G Data Add On

I purchased an add on of 1G and am unable to use it or apply it to my account. My data has been turned off and I don’t know why I can’t use the add on I purchased yesterday.

Weak or no signal in Binbrook area.

I live in the Binbrook area and so often I have ‘no service’ on my iPhone. So as a result I can’t use my cell phone to call out from my home. What can be done about this? I’m supposed to be able to call to/from anywhere in Canada.