cancel
Showing results for 
Search instead for 
Did you mean: 

access to OTP

winnielepooh
Great Neighbour / Super Voisin

I need log into my account and the system requires me to input OTP.  however, my current situation is that (1) I don't have access to my phone. (2) I don't have access to my email that is registered with public mobile either. (3) I am now outside North America.  Now my question is how can I access My Account?  

1 REPLY 1


@winnielepooh wrote:

I need log into my account and the system requires me to input OTP.  however, my current situation is that (1) I don't have access to my phone. (2) I don't have access to my email that is registered with public mobile either. (3) I am now outside North America.  Now my question is how can I access My Account?  


You can use the resend code/didn't get code feature to have the code sent to your voicemail. Using a different phone than your cell phone to call your cell phone number and check your voice messages. A code will be left there.

Need Help? Let's chat.