Community

Data not working

I stopped my substitute almost 3 months ago but made sure I didn't go over 3 months s that I can keep my PM account. I was traveling so didn't need it. Now that I'm back in Canada, I just resubscribed and purchased my "current" membership plan. (Unli...

Service

I cannot make a call as the phone cuts off. Cannot receive calls but I am told that phone is ringing and messages sent but again nothing on my end

virgin said Public did not request port out.

Activated Public account and sim and requested port out from Virgin. No SMS received. Called Virgin they said no port request received.  

Inquiry of refund

Hello, I am a user of Public mobile and paused for this subscription due to personal reason. I wonder if I could get refund for recent payment as I would not use this month’s service.Thank you,

Sim card not received

How do I get a get a new sim when I did not get the new sim to start the service even after 20+ business days ?

I cannot receive or make calls for a while now.

Hi There, I have not been able to make or receive calls for a while now, but still paying monthly. Please help!I tried all the tips here in the chat. 

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Phone number is not eligible for port

Hello, I'm a new customer, already subscribed to a mobile plan and trying to transfer my phone number to PM.  I got a text saying:"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account num...

Porting issues

I switched to public mobile with eSim and now I can only make phone calls. All incoming phone calls goes to voicemail and I don't get notified. Also, I can't recieve text messages. Please help! This is urgent! I need help! 

No service

Las 2 week's  my signal is not working 

Customer Chat (off hours) nor CSAGENT replying - what's the porting # to call?

need help with porting my number is invalid even though its not with koodoo; who do i call to start the process purchased approximately an hour ago???

Disappearing Data

Does anyone know how data is disappearing and what I can do about it? My data is turned off most of the time. On Sunday, at 2:06, it said 75% used, at 2:11, it said 90% used, then at the same minute of 2:11, it said 100% data used. But I only got all...

My Text only plan?

I have a basic $13 plan, I just noticed I don't have 60 minutes local talk time anymore, just 50 text messages monthly, was there a change in my plan? Can PM just remove features on my plan without notification?

Cannot Access Old Email Linked to Phone Number

I am trying to log into my MyAccount that has my phone number connected, but I do not have access to the email used when creating the account and whenever I try to log in and press 'forgot email' it sends a reset link to the email I DO NOT have acces...

joker mastercard gift card

Hi folks,i just bought a pre paid c/c and i am trying to put a payment in to top off my sub.It's not working?@ links to members  edited by comptuergeek541:  changed category label (unrelated to discussion about Community website)

Roaming

On May 4 I added 15 days roaming packgage of talk and text and 3gb data for a trip to the U.S. because I thought I  might need more data, I also bought 1gb roaming data. I am now in the U.S. and I have no trouble texting or using the data, but I cann...

Where's my account

Why tf am I being asked/forced to buy a new Sim? Where's the 40+$ that was already on my account? Why can't I purchase phone time? I have 2 options buy a Sim or login I to my account when I try to login in it pops up the same page saying purchase a S...

Koodo iPhone 14 offer please cancel

I clicked the link thinking I was going to a page with more information.  Turns out I inadvertently opted to accept the switch to Koodo away from PM. PLEASE CANCEL!!!! I only wanted more details about the offer.  I did not want to switch at this time...

Cancel my plan

can i cancel my plan? I can’t even activate my sim cause your app is not working. Also can’t cancel it by myself on webpage. 

Activating my subscription didn’t work

My subscription failed to activate my phone. I tried re-starting my phone a few times. Not sure what to do at this point. I paid my bill to my old subscriber so I’m up to date there. SOS is all I have to show. 

CAN-US plan not working in the US

can't get the plan to work in the US, turned off automatic network selection and tried every carrierData Roaming is ONI have tried: AT&T, Verizon, T-MobileI have also swapped between: 5G Auto, 5G On, LTE, and 3GVoLTE does not appear as an option even...

Need Help Finding Direct Message Link for Support (Brother Locked Out)

Hi Community,I’m trying to help my brother regain access to his Public Mobile account. He’s currently locked out and unable to log in. I reached out to Public Mobile support through my own account, but they told me he needs to send them a direct mess...

Keeps zeroing my data (I'm not using any data)

For YEARS I have never come even close to using the data I purchase each month - Except when the school board  got hacked and I had to use data to access online learning tools.The past two months I've been getting texts saying I used up all my data. ...

Can't send or recieve MMS texts since April 26th

I just noticed today that I can't send or recieve MMS for the past week or so....? Has something g changed?

Phone

Hi, I have two numbers one is working second is not I want to pay I have no access when ever I logging its take me to the line is active please help me I don’t want to lose that number.

SIM card order

*Haven't received SIM card ordered March 30/25, * How do I resolve this situation ?* Is there a customer service phone number?

eSIM Never Activated, Still Being Charged Monthly, Can't Log In

Hello Public Mobile Support,@CS_AgentLast year, I purchased an eSIM plan from Public Mobile but was never able to successfully activate it on my phone. Shortly after, I went abroad for an extended trip and couldn’t follow up.Now that I’m back, I’ve d...

eSIM Activation

I’ve just purchased a PM plan with eSIM. I can log in to the app, where it prompts me to activate my eSIM. But here, after selecting a phone number, I get an error message. Why can’t I activate my eSIM? Thanks for any help!