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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2149 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3747 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33871 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45728 Views
  • 182 replies
  • 30 Bravos

Locked sim card

I had to replace my phone so I moved the sim card to the new phone and it tells me that it is locked. I don't know how to resolve this.

DougHay by Great Neighbour / Super Voisin
  • 416 Views
  • 6 replies
  • 0 Bravos

My Wife and Son , are going to Jamaica,, is there a plan??

as in the header ,,, My Wife and Son, are going to Jamaica, next month  and would like  to keep in touch me me,, the Father and HusbandIs there a plan for Minutes to talk and or Data to send Pics, and maybe FaceTime???Any suggestions welcome

Maurice1962 by Good Citizen / Bon Citoyen
  • 657 Views
  • 9 replies
  • 0 Bravos

Overpaid and account on hold

Hi, On July 10th I was charged $32, I upgraded my plan on July 13th and was charged full $37 rather than the difference of $5. I would like that credited to my account. I’ve  been billed every month since then, rather than correcting the error. My ac...

Sarahabcd by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 0 Bravos

Can't log into my account

I'm trying to log into my account, I have multiple emails, and I'm not sure which one I used, I tried the forget email option, but I didn't get an email in any of my emails. How can I find out which email I used? 

Vijai1232 by Great Neighbour / Super Voisin
  • 239 Views
  • 1 replies
  • 0 Bravos

pin?

I never said a four digit pin to begin with never mind how do I reset it or obtain it  

MikeW82 by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 0 Bravos

iphone to android not working

it seems the people i cant text or call all have android phones and mine is an iphone. those contacts that have iphone i can text and call no problem

darcy61 by Great Neighbour / Super Voisin
  • 290 Views
  • 3 replies
  • 0 Bravos

Resolved! PUK Number

Hi there! Could the support agent help me out with getting my PUK number since my SIM is locked? Thank you! 

Dyrroz by Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: USA Roaming Review

Thanks for sharing this USA update @kb_mv  I’m a brand new PM customer ($36/50GB Canada-USA 5G plan) and bought for the USA service. By reading the other comments it look like I have to find out if my iPhone 11 is VoLTE whitelisted. Is there a help a...

Dan-PM by Good Citizen / Bon Citoyen
  • 1587 Views
  • 9 replies
  • 1 Bravos

Resolved! new plan

I scheduled a plan change on renewal but I logged in and still see my old plan. Did I do anything wrong?

Monte9928 by Great Neighbour / Super Voisin
  • 404 Views
  • 6 replies
  • 0 Bravos

I cannot send photo attachments

HiI have seen that some people have had a similar problem but I have just upgraded my phone and I am having this problem.  I am not sure whether it is my settings or the public mobility system.  I would be interested in what areas I might investigate...

robweir1 by Great Neighbour / Super Voisin
  • 783 Views
  • 11 replies
  • 0 Bravos

Resolved! Cant Start using my Number -

 I have paid for the plan but on the step 4  for there was an error and it says contact support team but support team is not there. There is just an AI boat and which asked me to put this message on community Possiblly as supporting and can reach me...

Udee by Great Neighbour / Super Voisin
  • 257 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM

New customer. When do I change my sim over?  Text not getting through, I’m cut off. Help!

CJG by Great Neighbour / Super Voisin
  • 715 Views
  • 11 replies
  • 1 Bravos

Login

Public mobile just cut me off with no warning today. My credit card was stolen, so my account couldn't be automatically deducted. Now I'm trying to login and pay, but it won't let me login and then tells me I've tried too many times, so I have to wai...

Lj79 by Good Citizen / Bon Citoyen
  • 742 Views
  • 8 replies
  • 0 Bravos

Resolved! a very low subscription

Hi, I want to visit my hometown and stay there for three months, so I prefer to reduce my subscription amount and return to my current plan after I return to Canada. However, I can't find a cheap subscription ( for example, $15 or less) in the list; ...

Accountant by Good Citizen / Bon Citoyen
  • 588 Views
  • 6 replies
  • 0 Bravos

My mobile data is not working.

my mobile data is not working. I am using Samsung s24fe. I already have tried switching off my device, turning on-off aeroplane mode, resetting mobile data and refilling APN settings.I have full mobile data on my account. There is no data limit set o...

Kamal8 by Great Neighbour / Super Voisin
  • 571 Views
  • 4 replies
  • 0 Bravos

Phone number does not transfer to public moble

Hi there, I've requested transfer number from rogers to public mobile last month,  I thougth it was transferred successfully then, but then I realized the number did not transfer. I got an text saying somehting '... Looks like you entered an incorrec...

shuhao1 by Great Neighbour / Super Voisin
  • 435 Views
  • 5 replies
  • 0 Bravos

Resolved! How long to get service back after updating expired payment method?

Noticed my service wasn't working this morning, then forgot today is my payment day and I got a new CC and forgot to update. I updated my subscription with my new CC and everything's good, but it's been about 2 hours and I still don't have service. R...

mattm100 by Great Neighbour / Super Voisin
  • 541 Views
  • 4 replies
  • 0 Bravos

Resolved! 4G 20 GB for $30/month

Does 4G 20 GB for $30/month include making a call from the US as well?  or do I need a separate roaming plan? 

Jung5411 by Great Neighbour / Super Voisin
  • 325 Views
  • 1 replies
  • 0 Bravos

SMS recently not sending intermittently

Both my wife and I are on Public Mobile and are getting quite a few texts not going through even though the recipients are recieving.Support is saying that it is a coverage issue, but, this only started 

demitch by Great Neighbour / Super Voisin
  • 411 Views
  • 5 replies
  • 0 Bravos

Can’t Login

I’ve been a customer for 1 month and trying to transfer my eSIM to a new device but can’t login. System thinks I’m a new customer and new to activate again. I just paid so I’m not paying again. Can’t login and can’t get support through logging in. Ne...

Dbujold by Good Citizen / Bon Citoyen
  • 1129 Views
  • 19 replies
  • 0 Bravos

Resolved! Traveling to US

Do current Canada / Us plans include roaming and data when travelling to US?  

HMike by Great Neighbour / Super Voisin
  • 664 Views
  • 4 replies
  • 0 Bravos

Phones

I have a few questions please! 1. I added data twice this year on my phone and the payment came out of my account but I did not receive the data! Very frustrating. Why is this happening? I am afraid to do it ever again as I’ve already lost over $30 a...

Mickey546 by Great Neighbour / Super Voisin
  • 496 Views
  • 6 replies
  • 1 Bravos

Switch

Is it worth it to switch to this Public Mobile? I’m with Sasktel right now and I’m paying the arm and the leg for 30 gigs. I don’t go to the states often, but I do have a cruise coming up in January. I’m just curious if it’s worth the switch

Blammo by Good Citizen / Bon Citoyen
  • 863 Views
  • 13 replies
  • 0 Bravos

Email reset

I just had my email address reset and am still unable to access my account. I am being directed as if I’m a new customer. 

Blakey2 by Great Neighbour / Super Voisin
  • 245 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription Change on Renewal Date

Hello,I was recently on the $15 Talk and Text Plan but had decided to switch to the $20 3Gb/4G plan upon my renewal date (Nov 8). Seems like the plan did not change and payment has already gone through. I'm wondering if I'm able to change to the $20 ...

Tng2023 by Great Neighbour / Super Voisin
  • 551 Views
  • 5 replies
  • 0 Bravos

Phone number issue

I just subscribed to Public mobile and imported my phone number from my previous supplier. When I call someone, they can see my imported number  but when I text them, they see the new number associated with the new Public mobile Sim and not my import...

Fg4 by Great Neighbour / Super Voisin
  • 172 Views
  • 1 replies
  • 0 Bravos
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