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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2077 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30265 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42032 Views
  • 185 replies
  • 29 Bravos

Lost SIM card

I lost my SIM card and public mobile they locked my account in the app. How should I reach them to get new SIM card? 

Ginbot by Great Neighbour / Super Voisin
  • 185 Views
  • 1 replies
  • 0 Bravos

no call

I have 100 minutes plan, but I couldn't call out. I still left 96 minutes. I can receive calls any time. I don't know why.

Janelle2024 by Great Neighbour / Super Voisin
  • 332 Views
  • 5 replies
  • 0 Bravos

Over billing

I was charged $42.00 on July 04 2024 then $35.70 on July 12 2024 then again on July 13 2024 $35.70. Why was I double billed on my credit card on both July 12 and July 13th?  

Snoopy65 by Great Neighbour / Super Voisin
  • 274 Views
  • 1 replies
  • 0 Bravos

Mobile Data

Hello Everyone,I have 2 questions pertaining to my data. Would someone please explain why this website tells me I have used 100.4 MB of data for Subscription Cycle Set 7, 2024 - Oct 7, 2024 but when I go to the Data Usage screen on my phone, I'm told...

Griffyn1 by Great Citizen / Super Citoyen
  • 591 Views
  • 7 replies
  • 0 Bravos

No Option to Pay with Credit Card

I recently created an account for my son (I was already a member). There is no option other that to "Add Funds With Voucher". On my account, I can add funds with voucher or add funds with a credit card. But that option isn't there for him. I have tri...

Pam_49_ by Good Citizen / Bon Citoyen
  • 812 Views
  • 13 replies
  • 1 Bravos

Add-On's

Just received a text from my son who's cell phone plan I pay for.  Said that I "added" on more data.  Sure enough, I log into my Public Mobile account and there is a 2GB add-on added to his account.I never authorized the add-on.  He says he never did...

McFly76 by Great Neighbour / Super Voisin
  • 335 Views
  • 4 replies
  • 0 Bravos

Lost sim card

Hello, Im currently traveling using a local sim card. Unfortunately, I lost my public mobile sim card. Is it possible to replace the card, and keep my account and current phone number ? What do I have to do ?Thanks !

Barouine by Great Neighbour / Super Voisin
  • 155 Views
  • 1 replies
  • 0 Bravos

Change my Address

I can't change my address. The system keeps sending error. No number to call. No helpdesk to chat. So frustrated!

Phuc by Great Neighbour / Super Voisin
  • 248 Views
  • 2 replies
  • 0 Bravos

Cannot subscribe

I cannot activate my sim or phone I got the app but it is not allowing me to continue and get a phone number, payment has been taken already 

Chris_ferg by Great Neighbour / Super Voisin
  • 483 Views
  • 7 replies
  • 0 Bravos

Massive PM Outage in Markahm Sep 9, 2024

There was a Massive Public Mobile Outage in Markahm yesterday, Sep 9, 2024. It lasted more than 5 hours!Telus / PM is now acting worse than Robbers (Rogers) and Bell!What the heck is going on PM??!!

MT-PM by Great Neighbour / Super Voisin
  • 659 Views
  • 6 replies
  • 2 Bravos

Locked out & abandoned

Im locked out. Created a new account just to seek help. Old Account only allows 1 attempt before locking up again. password reset doesnt work. Tech support gets locked out and their reset fails to work. I've been stuck in their revolving door of secu...

Aknapp by Great Neighbour / Super Voisin
  • 403 Views
  • 4 replies
  • 1 Bravos

Moved to a new a province, still being charged old provincial tax

My family relocated from BC to AB last December. Try as I may, no account settings seem to impact what provincial tax is charged. I would appreciate if someone could assist me in setting up all four of my family accounts so we are taxed based on the ...

Joe34 by Great Neighbour / Super Voisin
  • 408 Views
  • 4 replies
  • 1 Bravos

Recover Account

I pay for an estranged relative's account.  My credit card was compromised and then canceled and replaced.Now, I see that my relative's account has basically disappeared.  When I try to login to it to add the new CC, it asks me to re-register.  The l...

PitCritter by Great Neighbour / Super Voisin
  • 198 Views
  • 1 replies
  • 0 Bravos

Resolved! A unknown icon on my screen

Hello, I have a OnePlus Nord N200 5G cell phone. It was turned on with T-Mobile, but I have a different phone now. I have a computer monitor icon on my screen, and when I click it, it does nothing except get in the way.  It seems to follow my screen ...

winston3338 by Good Citizen / Bon Citoyen
  • 1071 Views
  • 12 replies
  • 0 Bravos

Locked Out of Self-serve and No way of Logging in

I tried logging in and the screen said user locked out, try again in 60 minutes. i tried again, changed password, tried and changed password again and again and again, I’m still locked out.Chatbot said to private message a Customer Service Agent by a...

vtm_ce by Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 0 Bravos

Data usage increased with same phone use??

Has anyone else noticed their data usage increase in the last month or 2? Since these super cheap 40/50GB plans have come out I am getting super close to reaching my monthly data limit with no change in the way I use my phone, whereas before on 20GB ...

Hopeful-hope by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

Support

I’m trying to activate a eSIM It’s not working.

G740 by Great Neighbour / Super Voisin
  • 187 Views
  • 1 replies
  • 0 Bravos

Problem accessing to my account

My Public mobile app never works, so I have to Google and then login. Even that, it's a hit and miss. This time when I logged in, two choices popped up: resume activation or go to log in page. I had activated my account and have been using it for mor...

DL70 by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 0 Bravos

Subject: Issue with Changing Subscription Plan

Hello,I am currently subscribed to the $30 (15GB) plan, and I would like to switch to the $23 (6GB) plan. However, when I select the "Change My Subscription" button, I only see higher-priced plans and cannot access the more economical options.Interes...

AmmarYakan by Great Neighbour / Super Voisin
  • 453 Views
  • 5 replies
  • 0 Bravos

Sending and receiving calls in the USA

I purchased 15 days of mobile service with Public Mobile for the USA on September 8th. I entered the USA on September 9th but cannot use my phone while here. It has worked for me before. I need to be able to use my phone while here. Help!

Sparkles51 by Great Neighbour / Super Voisin
  • 354 Views
  • 4 replies
  • 0 Bravos
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