Community

New customer

How much 2 lines. One new iphone, unlinited talk and text. 80 gig total

Late receiving voice messages

Just received a message today January 7th that I have messages. When I listen to them they were from December 31st. Why am I receiving them 7 days later? edited by computergeek541: changed category (discussion isn't related to Community)

Sim card lost

My sim has been lost and I need a new one.  No rush as I'm out of the country for another week.How do I get a new one? edited by computergeek541: changed category (discussion isn't related to Community)

"a ticket" ?

What is "a ticket" ?

Phone number transfer

Hi,I recently tried to transfer from Freedom to Public Mobile. When I received the message to transfer my number I replied yes but it seems like there was an issue and Freedom never got it. Now I have a temporary number on Public Mobile and my phone ...

Re: Slow data

Kind of does feel like a rip off. Not even close to cap, no issues with my phone, yet always getting throttled. Currently sitting at 0.35 Mbps download and upload (one speed test gave me 5 Mbps upload). Had no issues with Telus 4G/LTE but never a goo...

reward notice from TELUS

I'm with Public but I got a text message from TELUS stating I have 2 days before reward points expire. I don't have a TELUS app.The message provides a webpage to redeem or I can use a Y to open in a new browser .. It all looks fishy to me. Any though...

Cant receive calls or sms

After switching to public mobile, I haven't been able to receive calls or messages for two days.

updating subscriptions

Hi I downloaded the app and tried to update my subscription but I get an error because it says that my account will update in July of last year upon renewal. It did update in July but I can't change it now as I need more DATA. I went on my computer u...

new

 Activating ErrorOops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Com...

Re: Do I start paying for my plan before or after I get my free SIM card?

Wgeb you go over your data is it charged or do the speeds reduce?

Website and app are down (again)

How can I submit a ticket in My Account and Support pages are working (show a maintenance message with a random date range) on the website or the app? It is a somewhat urgent issue. Thank you.  

Network key needed

I am porting my number from PM but when I put the new SIM card in it’s asking for a network key. Where do I find this? 

Bank Verification codes while traveling

I was in Turkey last Fall and had a huge problem with booking flights & hotels while there. Since Turkey does not allow esim, I had to buy a new Sim in Istanbul. Great,  except when I was trying to book a flight or hotel,  most times  the CC insisted...

Unable to pay 911 emergency services fee via 611

Hello. Ever since the 911 provincial tax was introduced, I haven't been able to pay it through dialling 611. Before it, I was able to pay the amount due on my bill through 611: I'd be told that this much is due and that my card will be charged this a...

Koodo is offering $30 canada, usa and Mexico plan with 60 gb

Koodo is offering $30 ,60 GB plan for canada , usa and Mexico plan would be able to match it or should I port out to get that number.

cancelling a plan

Resubscribed with same plan

Can I stop subscription of my current plan and resubscribe before 90 days to get same plan. Om currently on 18 per month plan but dont see this plan on available options. Is it possible to get same plan if I subscribe after my current expiration and ...

Haven’t received eSIM

I just bought an eSIM as I got the new iPhone and it doesn’t have a spot for the physical SIM. So I have now bought the eSIM and have not received an email with the QR code. I have checked all boxes spam, junk, etc. 

Trying to update payment method but the site won't log me in properly.

Trying to log in and can't get past the resume activation page even though I am a customer.

No cellular service in Mexico need to get connected tried the turn the phone off did not work

Cs agent

Where do I contact you

service

Phone not able to make calls

Swapped my phone from Rogers to Public Mobile on Saturday, have successfully made phone calls and texts since (on Sunday), now texts work but calls don't work either inbound or outbound.

Text messages

Am I able to retrieve accidentally deleted text conversation?