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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Call forwarding

Guys I need help setting up call forwarding on my phone. I tried to input the code for unconditional call forwarding, but it did not work. Is there a specific format that has to be used? Thanks,ali khalid 

Khalid11 by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Resolved! Account number without activation?

I’m trying to switch over my number to Public  from a Koodo post-paid account. I paid, and got to the page to transfer and Koodo is not on the drop down list. I cannot get past that page. I have submitted a ticket and am talking to someone about port...

KatharinaRoo by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! Plans Data

Hello, I noticed that 5G plans have a clause for unlimited data at reduced speed once the full-speed data has been used up. Does that also apply to 4G plans? Also, do these 4G and 5G plans support multiple SIM cards?

Resolved! Long response times from support?

Has anyone been able to get a response from support? I submitted a ticket around 8pm EST yesterday and have yet to get a response. Thats nearly 5.5 hours of customer support being open with no response. My number transfer went through but esim never ...

Kgn001 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

account info

I am unable to access my account info in order to update my CC details  for auto pay purposes. thanks all.  issue resolved.

oblio63 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Down from a 4G plan

Find that I'm not using the data features on my existing plan. 

eyes by Good Citizen / Bon Citoyen
  • 17 replies
  • 1 Bravos

US roaming -Alaska

I purchased the add-on US roaming to travel in Alaska but it hasn’t work since I’ve been here. Can I get a refund for a service that does not work ?

Lionne by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Monthly fee

I got an email from public mobile that my monthly fee will be reduced by $1 every month bc I’ve reached one year subscription with public mobile, is that right?  I noticed you will still charge me $25 on June 10.FYI, I started with your company from ...

Mayli by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! No payment for using the app

When I try to pay from My Account after log in, it will be directed to a chat window. ??  I had no problems until last month, but I can't pay with your new app now. Card information is already registered. The problem is that when I click the add fud ...

Clare7 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Double charged

what do I do if I was charged twice for today’s bill?

Creynolds19 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos


have not received my phone order # 343764

nesgninneh by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos


Good morning has there been any luck

Jax0904 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Everything is messed up since the company updates, please assist

I need some assistance. Two things are very concerning right now. First, my plan just renewed to the old $65 plan and reset 35gb data at 4G instead of changing to the new $65 plan for 25+25GB at 5G. Except I have screenshots confirming that the plan ...

Screenshot 2023-06-06 at 2.56.44 AM.png Screenshot 2023-06-06 at 2.56.57 AM.png
Anonymous by Not applicable
  • 16 replies
  • 1 Bravos

Resolved! US roaming- Alaska

Purchased add-on for US roaming but it’s not working while I’m travelling in Alaska. Can I please get a refund?

Spaga by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

call forwarding gives error message / not working

I used to have call forwarding set to forward my calls when not available(phone off) to another number.  It no longer works.  62(10 digit number)#  gives message " connection problem or invalid MMI code"

drem by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

"Data add-ons expire after 30 days"...

There is now a new caveat for add-on purchases (for both when buying them with money or by exchanging points) that says:"Data add-ons expire after 30 days." questions are:1: I have almost 3 gb of data in my account that HAD been rolling over mon...

Resolved! Community

The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.

Anonymous by Not applicable
  • 2 replies
  • 0 Bravos

Resolved! eSim question

I am a new member here and I have a question about eSim.What if I delete my eSim off my phone, will I be able to install a new one?

frostyfire22 by Great Citizen / Super Citoyen
  • 12 replies
  • 2 Bravos

Resolved! What is the cheapest plan available for public mobile?

I have a plan that I have had for a few years that only costs 15 dollars, plus I get my rewards savings which I LOVE! however I no longer see this deal on the website. Just curious as to what others are paying. FYI it is a good deal but it comes at t...

JD12 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

I don’t have access to my account

Hello,I missed one of my payments so I tried to log in to make the payment after my service was disconnected. Then the code was not received to the phone so I had to play a round it to find a way to receive the code through email. No luck! Then I los...

Soghra by Great Neighbour / Super Voisin
  • 1 replies
  • 1 Bravos

Can't log in to account

Hello. Recently I tried to log in to public mobile but they asked me to change my password. Once I changed my password, I can no longer log in. I put in my information and I get transferred to the home page but there is nothing. My profile is not pre...

Efaz by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Old Community messages.

Will messages saved in my old Community Account still be viewable?Love the account format changes.  Thx.

Anonymous by Not applicable
  • 3 replies
  • 0 Bravos
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