Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
**UPDATE**Talked to them on the ticket and they refused to honor the promo. Then I said I have screenshots and I’ll be sending them to CCTS and I included them in the ticket conversation, then all of a sudden within 10 minutes the “promo was intended...
Hello, I am currently working out of the country since December, returning in May. In December I cancelled my account intending to reactive it in the next couple weeks in order to keep my phone number. However my 2 factor authentication is preventing...
I’m using an iPhone 13. Data and SMS work, but incoming calls do not. I’ve reset network settings, confirmed VoLTE is enabled, and tested LTE-only. Please re-provision my voice and VoLTE (IMS) and check incoming call routing.
I referred 3 friends at the end of January. My dashboard only shows I referred 2 friends. 1 friend received $10 Credit. 2 have not.
Hi community. I activated a new SIM card a few days ago and tried to transfer my original phone number, but there was an error during the porting process. The issue was only resolved after a support ticket was handled. My account with my previous ser...
Require puk code as sim is locked. Please send puk to my email. Thanks!
I can’t download the eSIM nothing works
I can't seem to get into my account that shows me anywhere to update my credit card expirey date.
I stopped paying the data for my phone for 3 months(just past 90days,like 94days) approximately cuz i just away from country and now that I’m trying to pay it, it says “no service” and my email public account still connect with my old phone number , ...
I activated my sim card almost 4 hours ago but still can’t connect internet.I TRIED network reset. I TRIED reboot. I TRIED Airplane mode and installing one sim card only. Not helpful. I check my iPhone settings. Under APN settings, there is no APN se...
Require puk code as sim is locked. Please send puk to my email.
I subscribed to Public mobile on Jan 26, 2026. I got an esim with the number xxxxxxxxxxxxx. I then initiated a transfer from my previous provider (rogers) on Jan 30, 2026. I wanted to transfer in my number 647-***-****.I went through the transfer pr...
How do you port your phone number to a different provider?
Hello I purchased a Public Mobile plan and selected ESIM activation but the app shows my device as not compatible with ESIM even though my phone is compatible Device Motorola Edge Plus 2023 IMEI 354715630422348 ESIM supported VoLTE supported 5G suppo...
I can't make or receive calls
Hi,I purchased an e-sim with my iPhone 11 in March 2024.After about a year I switched phones, and purchased another e-sim to use on an iPhone 13, with my same number.I now want to switch back to my iPhone 11. Do I need to re-purchase an e-sim to acco...
Everything works on public mobile except I can't receive or make calls
U guys have not processed my payment yet now my account is suspended
Hi. I can’t send or receive SMS. Even when I log into the app, I don’t receive the verification code by SMS. How can I fix this issue?
The worst Mobile I've ever had... straight up.Anybody else can recognize what I'm saying
My phone does not have native eSIM support, so I have purchased a physical eSIM adapter (9eSIM). my intent was to migrate my Public Mobile service from a physical SIM to a profile on this adapter. Since the Public Mobile app only shows eSIM as a purc...
I recently changed my plan to be able to use my phone while on vacation. Now that I’m home I want to change back to my original plan but it’s not appearing as an option in ‘manage subscription’. The only options I see are the Canada/US/Mexico plans...
I need to pay my phone bill by voucher thanks
I started my Public mobile plan in January 2026 and selected a new phone number through the Public Mobile app, using a eSIM card. However, I soon realized that I need to keep my original phone number. So I transferred my original number through the ...
Hello, I would like to cancel my existing account and stop the payment. I cannot log into my account as I purchased that plan for my mum for one month only and she has already left a country. so I do not have an access to the phone and cannot receiv...
I just switched to PM. I had no issues before. Now I can't make or receive calls in rural area. In the city is fine. I have a Samsung S21. My husband has a S20 and it works fine. Previous carrier was Fido. We both swited over yesterday. I can...
Is there anyway to transfer my old phone number for a new Public Mobile account if my old phone number was a Rogers number with a Rogers 20 digit SIM?
My apartment entry system calls my cell when someone tries to buzz my suite. I receive the call but immediately after answering it, the call disconnects. The guest hears the message “6b1 The number you have reached is not in service”. We switched ...
