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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Network issue Vancouver area yesterday

Does anybody know what happened yesterday at times in the evening? I did not have data or any service even my wife’s phone which is on the Telus network went down down. It was extremely slow. Phone calls did not work. Came back up around 1030 PST las...

Cannot change phone number

Hi, I had lost my phone and had placed my account on held. Meanwhile, I also noticed that there were activities in relation to my lost phone after it was lost. For these reasons I want to change my phone number, however the Change Number page's dropd...

Billing

Why has my bill increased the last couple of months by $6.30 without any change in service or notification?

New user

I am a current user. I am trying to make an account for my mother. Does she need to remove her current SIM card (Rogers) before she can use an E -SIN card??

cancel

I Set up a new Public Mobile account an hour ago, but cannot transfer my number as i made a typo. i am trying to get some help and am unsuccessful - I haven’t been able to get the support I need from Public Mobile online support to understand and fix...

made a typo when transfering my account (last number a typo)

need help changing the number I entered to create an account. I made a typo in the last digit. I can't log in as all codes are sent to that mistaken number. Need help thank you

Resolved! Rewards website never loads so how can I redeem points?

As per the title, the rewards website almost never loads for me--in the last three months I'd say 19 times out 20 my attempts fail and today none of my attempts have succeeded... and I wait and I wait and I... You get the picture.I've tried on my mob...

Trying to confirm full access

I have a new first time public mobile subscription and when I log in, it tells me that a six digit code has been sent to my phone, but the phone did not ring and I did not receive a text message either?

Cancel my account

Set up a new Public Mobile account, but am unable to transfer my number from my old provider - I haven’t been able to get the support I need from Public Mobile online support to understand and fix this problem. Can’t submit a ticket for unknown reaso...

Submiting ticket for an account.

Hello, I'd like to submit a ticket for an issue where I've had the plan for past couple years but I have not been able to access the account today. It wanted me to activate, but when I click the button it just shows me an error page and the loop beco...

Charge more for my plan.

Why I am charged more 50% I have not changed my plan.

Resolved! Can't activate sim card

Hello, this is the 3rd time I've come here which is a pain in the butt to even get to. The website is so slow and multiple windows opened just to get here. Anyway, I've been trying to activate a sim card for a family member and I'm done. All I get is...

Impossible

I am trying to help my son. He is a public mobile customer. I pay for his phone using my credit card. He has lost his phone. He does not know his gmail password so he cannot login to his public mobile account because he is unable to get the security ...

Can I use the international minutes in Hong Kong

Hi there, I am taking a trip to Hong Kong soon and I would like to know if I can use the international minutes in my account that I have on my account or do I have purchase another service or SIM to make calls and text there? Would I be able to call...

advice please

i'm a senior who is thinking of the $15.00 plan but would like your opinion:Current Plan with PM: - 3G, Canada wide unlimited talk and text and international texting including pictures. I average useage of about 1 Gb data per month and stream very l...

Esim deleted

Hi will great full if anyone can help In Fact I deleted my esim by mistake and now trying to buy again esim through my account but after selecting esim pm app doesn't allow to make payment for new esim.Can anyone help

Can't transfer a phone number from telus when activating sim

I am trying to activate my public mobile sim card and transfer my phone number from telus. Neither the Telus account number or the iemi are recognized. I cannot do anything at this point

Renew subscription payment not working

Hi. My subscription did not renew automatically, as it should, and by trying to manually pay for the renew it is giving the error: 507 Insufficient Storage with the description "somethingWentToWrong". Already tried from other browsers. And the automa...

Sim card dead, cannot get code via text to access my account

Hello,My sim card is totally dead, tried it on three different phones.I want to log into my account to request a replacement sim, but after I enter my password and confirm with a verification code from my email, it wants to text another code to my ph...

Plan payments increased

Hi,my bill increased with the new rewards program from $20 to $28/month.and the current new plan promotions are for new subscribers only.so it feels like PM is forcing existing customers to leave. What are my options to take advantage of the current...

Resolved! New SIN in same phone number

I lost my old SIN, I bought a new one to activate it in my phone, but so far I have not found the way on doing it. Please help

Lost phone - can't access account

Hi there,I lost my phone with the SIM in it. I need a new SIM card, and I can't access my account from a desktop. It sends a code to my e-mail address to verify my identity, which I enter - but it then ALSO sends a code to my phone number. I have no ...

Didn't get what I paid for

I subscribed to the 4G 40Gb plan for an extra $4/month and did not receive it! Anyone else having this issue? Trying to speak with an actual human in the support team is next to impossible. I even tried emailing and get a reply saying "the mail is no...

Scam artists

Who else thinks these guys are scamming us?? My $8 plan is all of a sudden is $16??? Bunch of SELLOUTS

Old number wanted

Hi, Can I get my old public mobile number?I was out of country for 3.5 years but I am still using WhatsApp on my old number.

Overcharges on EXT network

Wanted to make sure that if i am out of the PM main network and connect to a network name “EXT” won’t charge me extra on data. Thank you.

Points screen doesn't load

Has anyone else had a issue with the points page loading?I have not once been able to see what my points are. Everytime I try to view it it just gives me a white screen no matter if I refresh the page or not . Am I doing something wrong? Lol

Transfer Failed

Trying to setup my wife’s phone from Koodo. The transfer/activation failed (step 6 says subscription not activated). Won’t let me start the process over. Tried going through chat but any time it brings me to submit a ticket I can’t even get the next ...

Resolved! Change of monthly subscription?

I have been with Public Mobile since August 2020. I set up auto pay in August 2020 and have receiving $2.00 a month off my subscription, I also have been getting $3.00 off for being a loyalty member sine 2020. My monthly charge has been $11.30 ($10.0...

Re: Paid twice for the same plan (seconds apart)

I paid twice for the month of July, I checked available funds and I found there is 25 dollars but the tax is not included. How can I get back the whole amount I had paid? I called 611, but there is no option for this scenario and no agent on the pho...

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