Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't Change Plan

Hi there. I am looking to switch to the $20.00 for 500mb data + unlimited talk and text plan but when I try to log in after selecting the plan, the screen goes white. Please help@CS_Agent

My account is gone URGENT

Good morning,My daughter reached out to me yesterday stating that her phone is no longer working which is strange as I pay the bills for her account.I remembered that possibly due to my credit card being hacked and I was issued a new one that the old...

Resolved! Can I call UK with the international minutes add-on?

Resolved! Roaming on or off?

Wonder that even while in Canada, speeds would improve if roaming was enabled? I do realize that Telus, Bell and Roger’s share towers but wonder if roaming on would help if one was on a Telus plan but near a Bell tower.

Resolved! Line activation

“I ported my number from Bell yesterday. My phone still shows SOS and I cannot connect to the network.”

Suspended service 😡

I understand keeping one's account current is important, however suspending my service suddenly over an expired CC at contract renewal is unacceptable!! I'll certainly review my continued business in the near term.

Resolved! Less points every month

Hi, Before October 2025 I used to have 1.45 points per month, now I have only 0.58 without any change on my subscription. Can I have an explanation?Thanks

I want to transfer my phone number away from Public but I am overseas and can't consent to transfer

I am currently in the Philippines and am trying to transfer my phone number from Public to Telus but since I do not have roaming with Public I cannot receive the consent text message to authorize the transfer away from Public. Can an agent please hel...

Resolved! Customer Service, can you please pin me in private chat

I have a specific question about account activation. Thanks.

Subscription change

Trying to change subscriptions and it says payment failed even though credit card was just updated.

Resolved! How to make a call

I bought an international 300-minute plan.Then, do I put in the country code 82 and put in the Korean phone number when I call Korea? In the past, when I used another carrier, I put in 011 and put in the country code.

Port out

I need my credit card removed manually help me I am going round and round with thisport out I am needing to keep my phone number I have newcarrier

3g service announcement

Hi! We have 4 plans with Public Mobile and when each line makes an outgoing phone call, we get a service announcement from Public Mobile stating the 3G network will no longer be operational and to take action. I can't see on my account if I need to t...

Cancel subscription

I want to cancel subscription please help me

Port to Fizz

Has anyone had any luck requesting PM to manually accept the authorization text to port a number over to another provider? I’m already out of country but started the transfer to Fizz, however I can’t receive any texts from PM and can’t authorize this...

Bill receipts

How do I download bills from Public Mobile from more than a year ago?

Samsung Note 8 VoLTE option not visible

When I make calls I get a 3G network shutdown message.I am unable to turn on VoLTE on my unlocked Samsung Note 8. I have tried all technical support on internet and restarting phone, talking SIM out, resetting settings. Last thing I have found is tha...

Rewards

Hi! I purchased 15 days of Unlimited US talk and text on March 1st with my Reward points. It took my points but I never received the reward? What do I do?

invalid sim card

hi, always show no sim card, my is phisical sim card. but so time show no sim card, i have to restart my phone, then it is ok.but today i have to restart the phone 8 times, can anyone fix for me?

iPhone SE cannot receive SMS (need to talk to a tech)

A senior citizen I help recently bought a new iPhone. I started him off with a eSIM and activated the phone. Some things work: data, make and receive calls. However, he cannot send or receive SMS & RCS. This is a problem given how prevalent this h...

3g warning messages

for the past few months I have been receiving frequent calls from Telus telling me the 3g network is shutting down in Manitoba and I need to call Now, I cant even dial out without having to listen to a 30 second recorded message telling me I have to ...

Bill increasing

Hi all, I received a text saying my bill will increase from the 20$ plan to 24$ dollars or upgrade for the same cost to the 24$ plan with more data.is there an option to choose a lower plan cost? When I am searching the options I don’t see anything l...

4G phone giving 3G notice

I have a 4G phone. Samsung S10e. I keep getting messages that I have a 3G phone and I need to switch to Telus. How can I get it to stop?

To call another country

I want to know how much it is to call Korea in my phone plan

unable to access my existing account

Im unable to access my existing account and i want to pay my bill so i ve creatd a new account, the problem it cannot be associated with my number and acciording to the chat support : my existing Public Mobile number cannot be moved to the new accoun...

Service not working

As of this morning I lost network connection. No calls, no data, no texts. My phone shows that I’m on 5G and have 3 bars, but nothing is working. Today also happens to be my billing date. Public Mobile charged me, it went through on my card, but I st...

Resolved! Deactivate account

Dear Public Mobile Customer Service,I am writing to request assistance regarding an issue with my account. Over the past several months, I have noticed that my credit card has continued to be charged by Public Mobile, even though I have not been usin...

Resolved! massive data used

HiI noticed a massive data chuck used on Feb 14th @ 10.08 of about 656 megabytes. I checked my phone and nothing was sent at that specific time. What could use so much? Thanks

CS_Agent - please send me a qr code for esim - i cannot proceed to activation

Hi there, my phone is flagged as no esim compatible but it does allow for esim, can you please allow me to activate a qr code esim please?

Unable to call a 1-800 number

Each time I try to use my cell phone to call a 1-800 (free) number, I am unable to. I get a recording saying "6UTI" What can I do to be able to call a 1-800 number?

Community

Forum Posts