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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1246 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29928 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41735 Views
  • 185 replies
  • 29 Bravos

How’s the service in Erin

I want to subscribe for a plan that need to make phone calls all the time and want to know how’s is the service in Erin , Ontario , address is :********

Naznik by Great Neighbour / Super Voisin
  • 232 Views
  • 2 replies
  • 0 Bravos

Resolved! Asking for my wife

Can anyone help me connect with support on this lame platform? My wife has a plan here that has stopped for some reason...possibly it expired and she likely ignored the notices. Now it's my problem to figure out and solve. Credit card is good, accoun...

Frustrato by Great Neighbour / Super Voisin
  • 270 Views
  • 1 replies
  • 0 Bravos

Hawaii?

Hi there, Could you please tell me if the USA Roaming Packages include Hawaii? If yes, how well should it work concerning the data, texting, and calling.  Thank you,Sierra

Schlief by Great Neighbour / Super Voisin
  • 227 Views
  • 2 replies
  • 0 Bravos

emergency call only/ wont connect to network

I have this cell phone for just over a week old . It well register 3 bars when outside . But when inside a building 1 bar or nothing and say it not not connected to network and or emergency call only.

fudd by Great Neighbour / Super Voisin
  • 303 Views
  • 3 replies
  • 2 Bravos

Port in number fail

Hi, I was trying to port in my number from Lucky mobile but it’s looks something wrong. Who should I contact for help? Thanks!

Jennywyj by Great Neighbour / Super Voisin
  • 235 Views
  • 2 replies
  • 0 Bravos

US roaming Talk and Text Add on

Hi,I have a Candian plan with public mobile and am in the US. I added the US roaming Talk and Text Add on. Can I use it to call/text Canada?

Marz_002 by Great Neighbour / Super Voisin
  • 342 Views
  • 4 replies
  • 1 Bravos

Credit card overcharge

I recently checked my credit card statement and it's showing that public mobile has charged me for two payments on Aug 20th. Who do I consult to rectify this? 

Southside1972 by Great Neighbour / Super Voisin
  • 229 Views
  • 2 replies
  • 0 Bravos

Resolved! pre authorized payment

I have set up preauthorized payment since I hooked my phone up about 5 months ago. All was well until today when my billing cycle was due and the funds weren’t in my account. Now my service is on hold. I have the funds and I want to pay it but don’t ...

Michelle4444 by Great Neighbour / Super Voisin
  • 448 Views
  • 5 replies
  • 0 Bravos

Delayed payment due to locked card

Hi, my visa card was compromised so the bank locked it. They have to send me another card and it will have to wail for 10 business banking days. They said to advise the public mobile company which I do pre-authorized banking that the payment will be ...

Nennen by Great Neighbour / Super Voisin
  • 277 Views
  • 3 replies
  • 0 Bravos

Troubleshootinh

I don’t have signal in my public mobile. What will I do now? I need my mobile now

Laincy777 by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Resolved! Number transfer

I'm in the process of transferring my number from chatr. I didn't realize that my account was inactive and needed to be paid. I still have my old SIM card in my phone, I had the authorization text sent from chatr and l had continued with the process ...

Soul_Low_Dolo by New in Town / Nouveau en Ville
  • 298 Views
  • 1 replies
  • 0 Bravos

Text photos

I have a OnePlus 12r and it shows I am volte, 5G etc. I can't send photos or open photos sent through text message. I do have two people who can send and I can receive photos from. One has an iPhone, the other a s24ultra, so not an android, iPhone th...

D_r by Great Neighbour / Super Voisin
  • 204 Views
  • 1 replies
  • 0 Bravos

Change Name on call display

HIHow can I change my Name on call display, right now it is showing Hinton city when I calling someone I want to Display my Name on it ? Plz need a help 

Inder_ by Good Citizen / Bon Citoyen
  • 564 Views
  • 6 replies
  • 0 Bravos

Account Is Showing Active Without E Sim Registration

Phone Number transferred from another carrier but public mobile app crashed upon getting esim. now sending code to phone numner that isnt active under any sim. Anyone else encounter this?How to fix..? 

Kanika88 by Great Neighbour / Super Voisin
  • 258 Views
  • 2 replies
  • 0 Bravos

where did my MMS choice go

 I don't have the MMS choice in my settings since activation. I can't send text messages in the messenger app on my i phone

Incorrect1 by Great Neighbour / Super Voisin
  • 519 Views
  • 6 replies
  • 0 Bravos

Cost for changing plan in the middle of the month

Hi, I have $35.00 / MONTH 30-day plan, 3GB at 3G Speed. I see there are better options so I was trying to switch and noticed that I am in the middle of the billing cycle. So If I change the plan now, will I get charged pro-rated? That is if I go an a...

2024-09-05 by Good Citizen / Bon Citoyen
  • 642 Views
  • 7 replies
  • 0 Bravos

Resolved! International Calling

If I want to make an occasional international call from Canada what are the per minute rates? My plan does not include minutes outside of Canada and I do not want an add on. 

BMcL by Great Neighbour / Super Voisin
  • 972 Views
  • 10 replies
  • 0 Bravos

Number transfer issue

Hey everybody.Today I was trying to transfer my son's number from the Virgin to my PublicMobile account. I was asked IMEI number, then got a message to confirm the transfer. As a result, my son's number is assigned to my phone and I can't receive the...

Provided wrong account number while porting number

Porting from fizz to public mobile. While entering account number during porting I entered wrong account number. Only realised after entering it.I got email from public mobile saying that "Hey, it's Public Mobile. We're having trouble transferring yo...

minimalist by Great Neighbour / Super Voisin
  • 345 Views
  • 3 replies
  • 0 Bravos

Login takes me to Activation Page

I can log in, and go through 2 level authentication and all that. I have no plan however did have an account a fews years ago which was closed. When I log in, I am taken to an activation page which then generates an error when I select activation, pr...

Wavo2791 by Great Neighbour / Super Voisin
  • 601 Views
  • 8 replies
  • 0 Bravos

Esim isn't working

I chose esim as my type of Sim and it didn't work so I purchased a physical Sim and put it in yhe phone and it won't still let me activate my account what do I do. Please help!

Robin1979 by Great Neighbour / Super Voisin
  • 249 Views
  • 2 replies
  • 0 Bravos

Mms not working

I have been having problems with MMS I can't send or receive them anyone have the same problem or know how to fix this 

Tcc1 by Great Neighbour / Super Voisin
  • 356 Views
  • 3 replies
  • 1 Bravos

Payment problem

I’m currently traveling and my credit card on file was compromised.  I’m trying to pay for my subscription but it won’t recognize me… please help

Deb445 by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 2 Bravos
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