Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 525 Views
  • 14 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22320 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33799 Views
  • 185 replies
  • 27 Bravos

Resolved! How to get hold of a human being to resolve a payment issue

Been with PM for a year. Three phones, three monthly plans, all billed to same credit card once a month. Each month I get three charges for the three plans; all good. But for May my card was charged four times (not three).  I cannot seem to find a wa...

w_m by Great Neighbour / Super Voisin
  • 482 Views
  • 6 replies
  • 1 Bravos

nothing is working

I just received my Sim and have ported my number. I'm trying to login and I don't get codes or they do not work. My phone will not work. Can someone please help me. I do not have a landline and need my phone working.

Goss by Great Neighbour / Super Voisin
  • 471 Views
  • 7 replies
  • 0 Bravos

Sim card error

Hi, I was having trouble login into my account that I believe has a sim card attached to it. I am unsure of what the username and the password is for login but I think the following 3 accounts are associated with the SIM # of which I will provide.  I...

Gurleen228 by Good Citizen / Bon Citoyen
  • 304 Views
  • 4 replies
  • 0 Bravos

Available funds not usable.

I have $60 of 'Available Funds' but get a payment error when I try to purchase a $30 AddOn.  What could be the problem?  

Ggarlick by Great Neighbour / Super Voisin
  • 183 Views
  • 1 replies
  • 0 Bravos

5G Plan Question - US Minutes

Hi there, I just switched to the 50GB 5G  plan that states it includes unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. Does this mean calls to the US are included in the subscription or that...

Fentonw by Good Citizen / Bon Citoyen
  • 891 Views
  • 16 replies
  • 1 Bravos

Cannot Create Wifi Hotspot with my phone

The support articles on the Public website have been of no help. Also the options that are in the community are not available on my phone (greyed out) for changing the APN. I'm on an Apple SE original so older but still functioning well for everythin...

Gnush32 by Great Neighbour / Super Voisin
  • 295 Views
  • 3 replies
  • 0 Bravos

Resolved! i phone 8 to i phone 13

I only have i phone 8 to start with PM plan for now, but I am thinking to buy i phone 13 soon.how I should prepare SIM card ? one SIM cargo can cover both ?

Abeille_2024 by Great Neighbour / Super Voisin
  • 290 Views
  • 3 replies
  • 0 Bravos

i think my payment is overchargged

hi I usually paid about 18 $ plus Tax  because there are some rewards but from May bill does not applied .---------------------------------------------- this is Previous bill -------------13:27 PMReward - Refer-a-Friend ($1 per active friend)$1.00Ava...

Ray_Cho by Great Neighbour / Super Voisin
  • 405 Views
  • 5 replies
  • 0 Bravos

Unable to manage account

Hi,I've gone through setting up an account, and have activated my plan & have an eSIM setup and my number successfully ported in. There were some issues with SMS that was resolved a day after activation.My current issue is that I'm not able to manage...

nquint_0-1715703914608.png
nquint by Great Neighbour / Super Voisin
  • 466 Views
  • 6 replies
  • 0 Bravos

Call Forwarding Lost

Hi,I set my phone to call forward on my iPhone. It worked for a few days but then the setting would be lost and call forwarding would stop. I enable it again but then it would again cancel itself on its own.Please advise. 

Ranahan by Great Neighbour / Super Voisin
  • 360 Views
  • 6 replies
  • 0 Bravos

subscription for old $15 plan

my subscription for old $15 Plan was $10.17. Two days ago I was billed $16.95. I was not notified for the increase or is it just an error?

Taleb by Great Neighbour / Super Voisin
  • 328 Views
  • 4 replies
  • 1 Bravos

Resolved! No 5G on iPhone XR

Recently changed from Bell to Public but I’ve noticed my phone has no option to connect to a 5G network. My plan is a 5G plan but I only have 3G and LTE as options for my connection despite being in a 5G service area. I’ve tried everything the chat b...

MatthewE by Great Neighbour / Super Voisin
  • 1116 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription not Activated Step 6

Had an issue transferring my moms phone number to Public mobile, getting the above error code, can sign out of contact for support, which leads to no where, with the account created, how can I go back from step 6 to 1? Spent an hour on the phone with...

Bob1802 by Great Neighbour / Super Voisin
  • 484 Views
  • 6 replies
  • 0 Bravos

Resolved! Do I owe any payment? "Account" not accessible after login

I joined Public Mobile for briefly a week or 2 by porting my numbers from another carrier to public mobile.A week later, my former carrier contacted me and wanted me back with incentives.I left by porting out my number from public mobile to my former...

Ben852 by Great Neighbour / Super Voisin
  • 366 Views
  • 4 replies
  • 0 Bravos

Resolved! New Subscription - Services on Hold

My wife purchased a new subscription yesterday. We've had endless problems with the transfer. She still has no service. Telus was great trying to troubleshoot from their end. Confirmed number porting was successful. We were able log in using a web br...

Sully1 by Good Citizen / Bon Citoyen
  • 287 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Sms not working on ported number

Yes, after porting over to Public Mobile, my SMS didn't work. I was using Google Messages and I switched back to the default and it still didn't work.I sent a support ticket and they fixed it pretty quickly. I just had to reset my mobile network sett...

corsair by Great Neighbour / Super Voisin
  • 352 Views
  • 2 replies
  • 1 Bravos

No text messages

Hi I am now on day 10 of waiting for a response from PM to my tickets sent on May 4 and a few more since then concerning the known issue of no text messages after porting to PM. In the mean time I have become aware of a number of important text messa...

BBark by Good Citizen / Bon Citoyen
  • 473 Views
  • 7 replies
  • 0 Bravos

Alcatel linkzone 2 hotspot wifi

I have an alcatel linkzone 2 hotspot from boost mobile and it turns on I get full signal bars and the wifi light comes on but when I go to find the network on one of my devices I can't find it but the wifi light is on 

Ineed2gitjava by Great Neighbour / Super Voisin
  • 885 Views
  • 6 replies
  • 0 Bravos

Accidentally Buy A Plan

Hi I’m currently with another carrier so I want to finish this month first then move to PM, but I’m already purchased the plan, will it be there after a month or if I don’t use it, they will cancel it? I haven’t activated yet. 

giangma by Great Neighbour / Super Voisin
  • 467 Views
  • 7 replies
  • 0 Bravos

Locked out of account

My son's phone was stolen. I was trying to login to his public mobile account and got locked out. It's been 24 hours and still cannot get access to his account. Is there a moderator that can unlock his account? I was able to change the password but s...

Len333 by Great Neighbour / Super Voisin
  • 186 Views
  • 1 replies
  • 0 Bravos

Not receiving some incoming calls or voicemails

I have discovered that my phone is not receiving some incoming calls or voicemails. Some calls and voicemails get through just fine. But someone said they tried to call me for a month but my voicemail was full - however my voicemail was completely em...

ErinCedar by Great Neighbour / Super Voisin
  • 179 Views
  • 1 replies
  • 0 Bravos

Resolved! I Can`t login to my account

I have subscribed to 5G Canada US plan. I was able to create an account and I was able to login at the first time. The esim was installed successfully and my phone number was ported from Koodo successfully. I'm able to use Data using public mobile es...

OMW by Great Neighbour / Super Voisin
  • 385 Views
  • 3 replies
  • 0 Bravos

CANT SEND TEXT/MMS BETWEEN IPHONE/ANDROID? THIS IS THE FIX!!

Dear fellow public mobile users Iowa stuck for weeks on end not being able to text or MMS between my phone which is an Android armor 21 series ulefone And any other device that was in iPhone. I tried all the fixes on here over and over and after nigh...

Screenshot_20240514-000703.png Screenshot_20240514-000633.png Screenshot_20240514-000639.png
Sherdizzle88 by Great Neighbour / Super Voisin
  • 324 Views
  • 1 replies
  • 2 Bravos

Give back points

On April 11th, I received 2 give back points for my participation in the community for the previous billing cycle. For the new cycle I have participated even more in the community but I didn't receive any give back points. Does anyone know if we get ...

Neil11 by Model Citizen / Citoyen Modèle
  • 317 Views
  • 3 replies
  • 0 Bravos

Unable to send or receive texts

Hello,I recently switched from Roger’s to Public Mobile around 4 days back and I am unable to send or receive messages. I’ve tried restarting my phone and turning the airplane mode on/off. How do I go about this?

Dillon2 by Great Neighbour / Super Voisin
  • 275 Views
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.