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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I got stuck on step 6, "SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE ACTIVATING YOUR

Hi there, I installed the app, tried to activate my subscription and got stuck on step 6; -"SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE ACTIVATING YOUR SUBSCRIPTION,CONTACT CUSTOMER SUPPORT AGENT-Please help.Thank you. Abby Yeap

Notified re ; Reached maximum number changes

So I recently subscribed for another month, thinking I would be able to change my number again. But after I subscribed, I went to Change the number and was told I’ve reach the maximum times allowed to change my number. I want to cancel my plan and ge...

Sim card

I have to get a new one cause I broke phone and I now have and old second phone with new sim card and I want to set it up with same phone number adn dont know how to do it

Activation Failing

I recently ported my number from Fizz, but the activation on Public Mobile is failing. I’m seeing an “activation failed” message and the eSIM cannot be installed. Could you please help?

Making International Calls

Hi,I have international balance. But I do not know how much it is? I need help to make an international call.

new promos?

why on earth is it always just for new activations? im getting tired of this loyalty means nothing

Resolved! Porting Support Number

HeyTried and thought I successfully ported from Fizz to Public Mobile for the new deal. Got all the text and email confirmations last night confirming the number being ported from Fizz, and then woke up to no subscription when checking the Public Mob...

The referral code I used to sign up did not successfully register

The referral code I used to sign up did not successfully register to this account it appears. I signed up using my friend's referral code. They did not get notifications that I have successfully signed up using their code either. Is it possible to ge...

Resolved! Transfer phone number from Fizz

Hi, I requested the phone number transfer From Fizz to Public Mobile and replied YES to a confirmation text from Fizz. A few minutes later I received a message from Public Mobile saying: "Hey, it's Public Mobile. We are having trouble transferring y...

subscription not activated

complete payment, downloaded app, followed all instructions but subscription not activated as of now. Tried all means but no solution. Client service chat wait for two hours and the lady just said she cannot help then ended chat. I need full refun...

Reinstate old number

So it appears that my request to transfer a number from Koodo for a new line got really messed up by me. Seem to have transferred the number to my existing account. Existing Public Mobile account shows a temp interim number. Have called Koodo and got...

Resolved! Porting Assisstance

Like everyone else, I signed up for the deal and ported my number from Fido. I responded YES to the text asking if I wanted to port, but later got a text from Public Mobile saying I never responded to that request. If I respond with 1 no new text c...

Not getting some verification codes

I get some verification codes but not all. Seeking assistance. Been a customer for many years.

Resolved! Need Customer Support Agents to support for activation and transfer phone number

I could not activate my plan through the app. I contacted the customer agent online with a reply: I kindly ask you to contact a Customer Support Agent (formerly called Moderator) in order to help you with the activation issue! I would be more than h...

Did anyone get a "Incorrect Account SMS" when transferring number

Has anyone gotten a SMS from Public Mobile saying there's having trouble transferring your number due to an incorrect account number? I added 0000 to the front of my Fizz account to initiate the transfer but am not sure why this is happening....

Ported 24 hours ago - still no data

Succesfully ported from fizz yesterday lunchtime.Fizz disconnected and my Public line can take calls and text.I've been through the troubleshooting with the AI Bot - checked all the settings, turned off the phone etc. and then did a reset of network ...

Resolved! Will I get the message?

I’m now waiting for the sim card which I bought, and it said it will arrive in 7 business days, so once it arrived, will I received email to tell me it arrived or not?

Resolved! I can't send or receive messages

I just ported to Public Mobile today and I can't send or receive text messages. Please help!

Issue with activation

I'm trying to activate one of the new offers (Canada-US-Mexico, 5G, 60GB -- $40/mo with 50% off for 2 years)When I log in. I'm immediately taken to a screen that says "Let's Complete your activation" -- But in the details, it's showing a different pl...

E-sim activated, PM account showig data use, but have no cell service

My PM esim seems to be activated (after several tries), and my PM account shows that I have used some data, but I have no cell service. My old provider has cut off service because I said "Yes" when the asked if I wanted to port my service to PM, but ...

Resolved! Need to restart porting

Hi, I missed responding YES to porting approval from my previous carrier. Please restart the porting process. Thanks.

Not able to contact support

I just ported my number to Public and the service is mot working. The chatbot keeps redirecting me to the ticket page which is mot letting me submit the ticket. Now that I can’t submit a ticket, how do I reach out to support? I don’t have my number w...

E-sim activated without error, no service and still connected to old provider

Did it 3 hours ago... Can't get physical sim out, how do I force iPhone to use the e-sim? Just to ensure the issue isn't on my end.

Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket.

Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket. Cleared browser cache and tried different browser, none of them works

Transfer number

I’m trying to transfer my old public mobile number to my new account with public but I keep getting this error message: Invalid phone number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contac...

Not receiving calls and messages

Im not getting calls or messages after i transfer my number to Pubkic mobile.

Esim & Sim

I just recently tried to join public mobile but in the setup process I indicated my phone was esim compatible and it turned out it is not. Now it won't let me complete the registration process or go back to change from esim to regular sim. I cannot d...

Changing the plan

Why can't I see the plans cheaper than the plan I have. I want to downgrade.

Resolved! Issue with receiving calls, texts or sending texts

No services after porting numbers 2 hours ago...Very challenge to reach live agent.whats happening?

Lost my phone

How to get a SIM card and retain my phone number

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