Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have the 6bg plan, and i have no internet even at low speed
I just got through a support ticket of trying to ascertain whether a phone I wanted to buy has VoLTE support on Public Mobile's network. The support worker's response to my question was to "check the compatibility list once a week to see if there is ...
How do I change the phone number that receives verification code
I have been trying to change my authorized payment method to a different credit card from the one I originally subscribed with but it won't accept my payment and restart my subscription. So now I have no working phone to make or accept calls.
Hi, I am having a hard time calling Public mobile and my current service provider to transfer my number. It is still pending and I don’t know what else I have to do. It is being 2 days and hours on phone call.
Lost my phone, just got this one, trying to get an esim but it won't give me the option on the phone only on my chrome book. Tried to order a sim but it won't accept my address. Getting seriously frustrated and running out of time.
Service in mexico ... What is necessary to make sure my plan works when I'm I Mexico?
Hi,I've been trying to use my rewards points to pay this month's bill. I have more than enough, but it keeps failing because "I don't have a payment method registered".I pay with vouchers, I'm not in a place to use a credit card. Is this a new policy...
Hello,I am trying to update my credit card information for autopayment, but I can't login to my account. The reason is I have signed up with an email that doesn't exist anymore, and I can't receive any link that prompt me to change email. What should...
Hi there I did a plan change last minute and had it not take effect until my next billing cycle. Today is my new billing cycle and I have not had service all day. What can I do?
I'm not able to receive any OTP on my number due to which I cannot register to ever safe I tried multiple times but I still cannot get any OTP. I cannot change anything on my account as it's not allowing me to go forward without OTP
Before BM activation I was able to use two SIM cards at one time but now I cannot use my Telus Sim while I'm using my PM Sim
I see one card one my profile but I'm being billed on a prior card. How do I delete old credit cards off the system?
Hi there,All of a sudden, texts to my brother (who has a US number and is in the US) are not going through anymore. While texts to his wife (also US number and is in the US) go through.Any suggestions?I did switch my plan to the 75GB $35/month plan,...
I had not renewed my plan but renewed today and I am not able to receive any texts even 5+ hours after renewing. I am out of the country and wondering if that is the reason ? What steps should I take in order to enable this option?
Hey, my previous phone was stolen in a domestic violence incident and I had to use a temporary SIM card in my old phone. I know have a new phone, but it won't transfer the prior eSIM number for the iCloud transfer and I would like to restore my origi...
My 2 year old attempted to flush my phone last night. I have an iPhone 11 which has had its screen replaced 3 times. The phone was in water for less than 20 seconds. It was turned off right Away and stayed off all evening and overnight. It was uprigh...
Hello guys,A few months ago i made the switch from Virgin Mobile to Public Mobile, and the E-sim / Network worked perfectly for 2 months. about 4 days ago, i received a message from apple informing me that phone line wasn't registered, so the se...
I plan to get an esim with data only while travelling in Italy/Europe. I also have Fongo Works with a different phone #, which can receive texts if that helps.
Hey allI used to be able to get group messages in my text app, but suddenly now I can't. In settings, it previously had a "Group chat" setting toggle, but it doesn't have that any more, even though my partner, who also has a Samsung phone, does have...
My wife and daughter have the same phone and settings. I am on a chat with public mobile but getting no where. My wife cannot send mms but my daughter can. Support has said my wife’s APN setting is wrong but it matches what my daughter has. The ...
Hello does anyone have the porting tech support number? I tried to port my old number over as part of a new activation and was not asked the correct information - it didn’t ask my account number or pin and now I see my number associated with PM but ...
Hi all, I am currently paying for and have a working cell subscription (Esim) but I can't actually login to the account. I set up everything since I still have the confirmation email from March but now when I select forgotten email, my cell number is...
So I have an eSIM on my phone, then my phone broke, and I bought a physical sim and switched my plan to the physical sim from the eSIM. And put it in a different phone, but now my original phone is fixed and I want to switch the physical sim to my eS...
When im not in the internet range can I use my data instead to go online?
HelloI got this new number activated but it is mixing with other numbers I need help can't receive or send text
Cannot paid through voucher
The date is May 27, 2025 at 2:33 pm MST. I have attempted to login to my account to pay my bill: 1) in the app on my phone, and 2) at the website on my laptop.Once I enter my login credentials, I receive the same result: there is no way to get to my ...
Selected a New Number, Activated Successfully, then No Service, Kept Let Me Select A New Number, Picked a "New Number" then Activation Failed, Now have no service. Could an Customer Agent Please PM me? Or does anyone have experience solving this pr...
I'be tried two different credit cards and still can't make a payment. The system won't process the transactions
