Community

Unable to make calls

I am not able to make or receive a call because the credit card attached to my account expired. I have changed the credit card but I'm still unable to make or receive calls. Please can you rectify this. Thanks

E sim pay

Hello,When I first activated my phone, I experienced some issues and was unable to use it properly for over a week.At that time, I thought there might be a problem with downloading the esim, so I ended up paying for the esim twice. If a refund is not...

Payment issue

Hi public mobilemy payment got declined from my card even my card have balance. So now if i try to pay the payment through app its shows me $40 something my original plan is $20 because i have a discount for 24months what to do? Please help asap

cancel phone plan

My name is ***** (phone number ###-###-####). I purchased a monthly phone plan for my husband ***  (phone number ###-###-####) and I would like to cancel it now as he just passed away recently and the phone service no longer needed. How can I do the ...

broken phone

My phone is broken. I had an e sim card. How do I transfer it to a new phone?

Subscription renewal

My subscription renews in a few days but I want to renew it today how do I renew my plan without changing it 

Changed plan by mistake

I clicked on a text with and offer for $40 and said yes, thinking it would show me the details and not  actually change my subscription on renewal. I am happy with the plan I am on now so please do t change thank you

Cancel my subscription

Good day,I want to cancel my subscription on Public mobile. How do I proceed. Thank you 

Double charge - request for credit to account

Customer assistance requested: credit request - 2 charges posted 1 MINUTE apart for SAME amount. Please credit 2nd charge to future balance

eSIM transfer cost reimbursement

I was already using an eSIM, but I switched phones which required me to purchase an eSIM again in order to transfer my public mobile to my new device. Can you reimburse me for the costs made?I met all of the following eligibility criteria:1. eSIM was...

I need to get my January 2025 to Marrch 2025 payment history.Filter is allowed in the past 12 months

Double billing

I just got double billed for one month how can I get the extra payment back?

Need to get my old Public mobile number back

Hi There,I just assigned a new phone number to my new SIM (xxxxxxxxxxxxx). I had an old public mobile phone number (xxxxxxxxxx). I would like to get my old number back.With kind regardsxxxxxxxxxxxxxxxxxxxx

plan change

How can I go from a $40 plan to a $26 plan?

Voicemail hacked

Hello someone stole my phone and I just got it back a. Week or 2 ago?they changed my voice greeeting and I’ve tried every single thing to get it back to normal  I some how need it completely reset and have no idea how to do that! please help because ...

New Iphone 17 wont scan QR for esim

Everytime I try to get the eSIM transferred it won't work 

Payment

what date do i pay subscription

U.S. add on not working

I just paid for the U.S. add on...how long does it take to activate ? 

Payment issue

Hi public mobilemy payment got declined from my card even my card have balance. So now if i try to pay the payment through app its shows me 40$ something my original plan is 20$ because i have a discount for 24months what to do? Please help asap my s...

Reactivate suspended service

Despite being able to login, the app doesn’t give me access to MyAccount so I cannot click on reactivation I am still under 90 days limit

No Minutes

I am on a monthly plan - paid up! When I make a call, a message tells me I have no minutes. 

My existing card has been blocked as it is lost. When I try to input the new card number it won't le

My existing card has been blocked . When I try to input the new card expiry it won't let me add anything but the postal code.   It also wants me to change account and says I will lose any accrued benefits. This help isn't very helpful. I am also out ...

Re: Google Meet not able to join a meeting

I am experiencing the same issue. no dual sim setup, only using my public mobile esim on iphone. Google meet gets stuck trying to join. No issues with other apps.

Esim

I have another account that I accidentally deleted the esim when we starting my phone, I cannot retrieve it. I need someone to call me to help me. @CS_Agent

Need verification codes

I need verification codes to sign into school portal.Untill i can renew my account, is there a way to pay $18 or less just to receive my codes for now ?  Its urgent