Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have had the $25 3G plan for years but would like to upgrade to a 4G plan but there is no option in my account.Can I upgrade without losing my rewards?
Hi guys, I bought a subscription plan recently. Will the next month bill date be based on the day I bought the subscription plan or the day I activate my SIM card?
So I am a new PM user. I subscribed with the e-sim option. During the process, the phone turned off and the activation was invalid. I contacted support through private message but he is asking for my e-sim number. Where can I find the e-sim number if...
Hello,I can't send an email to create a ticket with an error message.I seem no issues with my message..Thanks in advance for any help on this.
Does anyone has tried to call to Dominican Republic with the add-on "300 International Long Distance Minutes" ?
hI, IMY SIM card PUK have been blocked i need PUK number to un block my number how i can contact a moderator could some body help me please
Who can I reached with, I am an old customer, I would like switch the plan $29/30GB that would be awesome. I saw that new subscriber only, so old customer don't have chance? If so, I only can find another carrier move out i guess?
hi I need to update my email. can you direct me to an agent please?
I have the auto payment in my account. How can I make the manual payment as I want to upgrade my planThanks
I just added a referral. How long does it take to see the points on my rewards?
I applied for SIM on December 31 2023, the info from public mobile says "Your SIM card is on its way and will be shipped within 2 business days. " Four business days have passed, there is no any card I receive. I am eager to know why ?? I cancele...
I want to change my sim card mail adress to this. BOX 6438 30 HIGHLAND AVENUEWOLFVILLE, NS B4P 2R5
Hi I have been a member for at least 5 years. I recently signed on and saw the new member plan that is 4G speed and $24 a month with 4 Gb over 90 days. This offer ends January 8th. How can I accesses this? The only way I can see is that I have to...
Hello! Just became a PM customer, received my SIM yesterday and completed activation. I selected a temporary number and confirmed that was working before submitting a number transfer request.This morning (with my old Telus SIM in my phone) I received...
Hello, I need a copy of current invoice (paid a couple of days ago) that clearly shows what was paid, the plan I am on (i.e. that it is for 90 days) and my name and phone number. Thank youHoward
Hi AllIm on the 3 month plan that includes 60gb of data for $102.00 for 90 days. Can I switch to the limited time offer of 30gb per month for $29.00 per month even though my plan isn’t up until March 2 ? Thanks
I recently joined and I cannot login to my new account to manage it as the verification codes don’t get sent. YESSSSS I know there are other methods once you login. But the very first time it HAS to send it to your mobile number but I can’t get it. I...
How to know the account no for phn no-xxxxxxxxxxxxxxxxxxxxxxxxx
In December I received a promo for a great deal in a new subscription plan. I had it set up to change to the new subscription on my renewal date of Jan. 05, 2024. Today, my renewal date, my account was deactivated. I had 40.00 already on my account a...
I am not able to log in. My credit card number has changed and I need to enter the new account number or my account will be locked
I need to see an agent to activate my sim to my old number..I cannot log in and I have been trying to resolve this issue for many days ..I can't do this anymore..where can go in Surrey bc Canada to see am agent
I need to activate this Sim to My old number but I cannot login to my account because verification code is sent to my number for which I don't have the Sim. I ended up buying a telus phone and I need to switch my numbers but u cannot because verifica...
I am a little over one month into the three month plan and I am away from Canada at present. Before I left I forwarded all calls to another Canadian number and that seemed to work for a month or so but presently even though on the phone with that SIM...
Hey, I transferred my number from bell to PM just this Tuesday. Unfortunately, I forget to reply yes to the message which allows to port. Now, I can’t get that message again from bell because bell says PM have to request again. But, I’m requesting PM...
Is there anyone else getting internal server errors when trying to load my account page or 404 error trying to submit a ticket?
I am trying to switch my dad's phone to public mobile. I went through the registration and received and responded to a confirmation SMS from the old provider, but public mobile is not an option for an available network and the phone says it can only ...
I was charged twice for my phone bill and I can't figure out how to get in contact with somebody other than a bot.
My iPhone 14 I find out wasn't eSIM compatible, but after that page it said I could request a full refund. Please help me.
Switched carriers to Public Mobile . I told them keeping my old number was imperative. They said they could do that. Instead, they changed my number and what is worse my new unwanted number is an Alberta area code. A province I have never been to. I ...
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