Community

Intermittent Service Evening of Dec 29th in Armstrong BC area

Celular service has been going from full service for short periods of time, to NO Service to only SOS service.   Using 4 G network so there should not be any issues with 3G, checked the SIM card all good.  Any ideas?  Or is telus have a spotty servic...

Coverage in Canada and the US

Does my plan include unlimited talk and text in both Canada and the US.  Namely the CAN/US Plan?

RCS unavailable after porting number

Edit// this issue resolved itself, none of the below suggestions had any effect and it just spontaneously resolved. I ported my number from Virgin mobile/plus this morning (well over 5hrs ago) and my number seems to have ported fine. However, I use G...

boxing day special

I signed up with Public mobile on Dec 7 this month. My plan $35 for US-Mex-Can and data 10GB. Your Boxing day special give 20GB data everything else is the same. Since I just signed up with you can you be gracious with my account ans give me the same...

Transfer from Bell to Public

Incoming calls go straight to voicemail since switching from bell to public. It’s been well over 5 hours since the phone number transfer request was sent out. I can receive texts and call outbound. The only thing I can’t do is receive phone calls. An...

can't call 1-800 toll free number

tried different toll free numbers, but I can't make any toll free calls. 

Cannot Update Credit Card Information

My credit card expired, and I am trying to update it with a new card. I've tried three ways:1. On the website, I get notAbleToProcessRequest error2. On the website in incognito, I get notAbleToProcessRequest error3. On the app, I get "Credit card val...

Cancel Subscription and Refund the money

Hi,Please cancel the subscription for mobile number xxxxxxxxxxxxx as this number got stolen around Nov 16 2025.Please check the activity on this number and cancel it. I do not want the replacement and close the account. Also please refund money that ...

long term travel

I am going traveling for a year or more, and would like to store my phone number so I can get it reactivated when I return.  I've already left the country, and can't receive text messages from Public Mobile.  Is there a way to set up contact by email...

Data turned off, still receiving texts internationally?

Hi,I'm travelling in Mexico right now, and so I've got my data turned off and paused my subscription (it will expire in the first week of Jan), I'll then resubscribe once I'm back in Canada.Despite my data turned off, I am getting text messages! I do...

why am I not getting data on my phone

recieving messages saying 1) I have used all my data 2)  am in the us 3) data is tuned off 4) I have changed My PlanI dont know how much data I'm supposed to have. It' not like I'm not paying  my bill as it's deducted from my cc every month

Question about amount charged if service is cancelled 2 weeks into the billing period

Hello,I subscribed to a public mobile BYOD plan on December 15, 2025. Since then, I have noticed that the quality of the call and data in the area that I'm in (Scarborough area) is not that great and I was thinking of maybe switching to another provi...

Winback promo

Hi. I left public mobile to another provider and received a winback promo which I could not access. I wan't to know what is in that promo so I can decide if I would accept that offer or not. I hope somebody can help me regarding this matter. Thanks.

Temporarily CA/US/MX Plan

I'll be vacationing in Mexico for 2 weeks and the new CA/US/MX Plan seems perfect for my need. I'd change to the CA/US/MX Plan for one month and switch back to my regular cheaper plan. However, some community members mentioned that you cannot downgra...

wheres my sim card?

Was supposed to be deliver by today Dec.29. I need it for travel tomorrow.

Whether Sim has been dispatched

Hello Community,After placing the order for Physical Sim and subscribing for the plan, Can we come to know in our account whether the Sim has been dispatched and what number has been allotted to me.Thank you

e sim

I upgraded to a new phone which requires a e sim. I do not have one and I cannot set up the new phone as it stops at the e sim process. How do I get an e sim on my old phone, current account?. 

how to redeem my points

try to redeem my points, but couldn't find the right path.

I am not getting the 6 digit code to login

November and December 2025/ credit .68 cents NOT CORRECT!

All My Monthly Credit Should Have $1.70 credit, since I’m paying with credit card monthly!…. Check the 2-Months and Add the correct-that I could see on my app public mobile!… talk again soon ******* ( ***-***-****, La Prairie, Quebec, Canada)

Usb tethering or turning on hotspot not working

While I was able to turn on hotspot once, my usb tethering connection from iPhone through laptop was not able to open any websites. Yesterday, when I looked to try once again, I could not turn on hotspot as it said to contact public mobile.1) how can...

Payment

I've been speaking with Mary regarding changing my preauthorized payment credit card number. I have NO CEL SERVICE at my location so the 6 digit code sent to the 729 number doesn't work. it is sent to my email and I have entered that code many times ...

Cs_agent

Hi violette, I had activated the public mobile with new number, can u please help help me to retrieve my original number 

VoLTE on Iphone 7

According to APPLE, https://discussions.apple.com/thread/251915898"We can confirm that iPhone 7 is compatible with VoLTE. Here's a guide with detailed technical specifications:"Iphone 7  support VoLTE, but publlic mobile turn it off?

too many payments

did an add on on dec 22 and 3 payments went through in error

Voicemail set up

How do I set up a voicemail and how do I remove a voicemail symbol from my phone?