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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! payment issues

i am not sure why is what the issue is but can’t seem to get my payment processed on my credit card and i have tried repeatedly to reactivate the plan .. as auto pay was for for yesterday but didn’t occur and i’m nor sure why

Resolved! Plan activation

I was wondering if my plan restarted today and I wanted to change to a new plan, would the new plan start next month?

Resolved! Hawaii/USA travel with Public Mobile

Hi there, anyone ever travelled through Hawaii with the US roaming add-on? How's the coverage and reliability? It seems just about any reputable US SIM plan runs around the same cost as just buying the roaming add-on here, plus then I can keep my num...

Resolved! Unable to transfer to new public mobile account

Greetings Public mobile,Recently, I made a purchase for one of your deals for phone plans. At the time, the deal was $35 per month for 15 GB of data for a year. Normally, the plan is $35 for 3GB of data; however, for a whole year after activating the...

my plan has been upgraded, but I didn't request the upgrade

I am on the $25 3G plan. On the last billing date (Dec 7), I was billed with the $40 (15GB 4G). I didn't notice the change until yesterday when I logged into my account.I stay at home most of the time. Just need data occasionally, like on the way pic...

Resolved! 1 (587) 580-4001

When I look at my history usage there are at least 5 outgoing phone calls from 1 (587) 580-4001. I did not make those outgoing calls. They would no doubt be charged as phone use to my account. When I Google that number the news is not good. SCAM!...

remove legitimitely purchased phone from blacklist

Hi Community,I purchased an 'open box' samsung phone through Best Buy Marketplace in October, 2022.The phone has worked fine up until yesterday, the 3rd Jan. 2023, when it was showing 'unregistered sim'. After some work, I found that it had been repr...

Resolved! Line not in service after Activation

Hello, I just recently moved my number from Koodo to Public Mobile. The transfer was completed successfully as the koodo account is now closed. After inserting the Public Sim Card into the phone it is saying that there is no service or just "emergenc...

Resolved! Invoicing errors

Hi, i have an issue with invoicing, when I bought the line I had added my credit card for automatic withdrawals and since the first month I’m not getting the $ crédits, i was told that when you add a credit card for automatic payments you will get a ...

Resolved! Disconnect from Public mobile

How can I disconnect my service with public mobile and port out my number?

Resolved! Network shows Public Mobile but no bars and can't call or text or receive either

Hi there a few days ago, I switched from my Telus account to Public Mobile. Switching everything went pretty simple and easy even the part on keeping my old number from Telus. I've updated the APN and also tried the Sim card in a different phone. Yes...

Resolved! Plan upgrade

Hello PM, I’m a costumer from PM and I got offer for my plan update. I got this via text on the 31st October and of course I took this offer. This offer should start on upcoming December renewal of my plan.now today is the 4th January and there is n...

Resolved! Ordered Sim

When is the possible date that I will gonna recived my ordered simcard. I ordered it last Dec 17, 2022.

Resolved! unlock phone

I am going to England and want to use a sim card/phone plan in UK

Resolved! Refered a friend

Hello,I just activated new phone number and plan for my daughter, but upon activation it didn't ask me for reference code in order for me to receive bonus of $10 or monthly reward. How do I still receive rewards for referral? Thank youSintija

Resolved! Waiting for PUK

How long are people waiting for a service rep.to get back to them with a PUK? I'm already waiting 5 and a half hours.

Resolved! Need new phone number with specific area code

Hi, I moved and need to change my phone number. The only problem is I need a specific area code due to the specs of the old buzzer system at my building (604 or 778 will work) and the only ones available from Public are 672 and 236. Any recommendatio...

Cannot send or receive calls/text With androids

Just switched plans with same phone number. Phone working between iPhones, but no texts, calls can be made to androids as they can also not be received.

Resolved! Change email contact info

How can I change my email on my profile?

Resolved! Missing loyalty point

Hi, I'm with public mobile since dec 2020, In dec 2022 I was expecting increase of my loyalty by 1$ hoewere that did not happen. May I know why so?

Can’t make or receive a call

I am in the US visiting family I put the package on my phone for data and unlimited text and talk but I can’t make a call out and no one can call me

Resolved! Change plan

I'm travelling in Mexico and cannot use my public mobile plan. I want to reduce my plan to only keep my phone number. When signing in the only plans I see are the expensive ones. Please help me reduce my monthly plan just to save my phone number! Th...

Resolved! Porting

Unfortunately, I removed my freedom mobile sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to freedom mobile

911 call goes to Dallas Tx ... not to local switchboard

911 call goes to Dallas Tx ... not to local BC switchboardPlease change to correct #

Pin number and service suspension

I would like to thank everyone who contributed to helping me become informed about how the system operates. I now have a pin that I chose and the account is now labelled under my email, not one chosen by agent in store. Also learned how to suspend ...

Call display not working

Hi, I have looked at previous posts and can't seem to find an answer. All incoming calls display "Private number" even though I know these numbers are not unlisted.The only numbers that are displayed are other P.M. numbers. I sure would like to get t...

About auto payment

Resolved! Account support!

Hello can I get help please?

Resolved! Lost SIM card

Hi, I recently lost my sim card and need a new one. But still, keep my old number can anyone pls help me do this? Much Appreciated ( have a great day ) Mak

Resolved! Refer a friend

I have referred a friend in Oct 2022 when there was a promotion on for $5.00 off each month for 6 months. Myself or my friend never got the $5.00 savings from the day that my friend was referred. Is there anything that can be done about this. Thanks...

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