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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data usage

I've received a teaxt from Public Mobile saying I've used up my 50GB of data but when I check my usage on my account, there's no way I used that much data. I don't understand what's going on here? I've just bought a new iPhone but that shouldn't have...

US Roaming - Talk Text (15-day) VS Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days)

My daughter has a regular public mobile here in ontario of $30 a month, she is going down to Florida fro 7 days, so i told her to get the ADDON by logging into her account and picking but she said there are 2 options1. US Roaming - Talk Text (15-day)...

Refund

I just subscribed to a plan and I am not able to activate it on my phone. How can I process a refund please?

Log in issues

My mother in law who bless her sould is not technical at all. Signed up for public mobile with her email and transferred her landline to PM, now she can’t receive emails from PM to log in and when we ask for a otp to her phone it creates a error. I n...

Resolved! messages

How come my messages come in in written form sometimes and not others. im missing messages with this inconsistency ? Help

Resolved! Mexico plan

Is the Canada US Mexico plan good in Mexico or just to call Mexico from Canada?

Calling

I changed the Apple ID on phone and now I can’t make out going calls have e sim

Error with subscription, phone number transfer

My transfer stopped mid way. Now when I try to do it again it says my phone number is no longer valid

Can’t receive calls but can get texts and dads

I signed up for my trip to Mexico. I am there right now and my family can’t call me, they get an error message saying that the call can’t be completed. I can make calls, get text messages, and I have access to data. I transferred my old number. This ...

sync old phone with new phone

I am unable to send attached pictures in messages

How to contact PM porting team?

I am porting out from PM to Fido. I tried inputting my IMEI but the request failed. I called Fido support and they updated request with my PM account number. I still haven't received any authorization text 30 minutes later.Fido called me and requeste...

can not activate

can not get a code to my phone to activate. payment was done and app was downloaded, but can not proceed further.

Plan does not work in Mexico

I have the Canada, US, Mexico plan. This is the second year. Last year it worked. This year we are in Mexico and it does not work. Have restarted my phone, airplane mode is off. No Luck. Any suggestions?

Can text but no call ability.

I can text but no calling abilities, in or out. Cannot submit a ticket. I tried all the solutions sim out wait, back in. Airplane mode. Still not working. Can anyone help? Getting nowhere with customer service. Very frustrating Thanks in advance

Still haven’t received my SIM card

I ordered my SIM card on the 12th of December and I still haven’t received it in the mail. It is January 10th today.

Ad ons

How do I remove and get refunded for several Ad ons purchased by accident ?

What is going on with service?

I am unable to connect to the network and I am locked out my account when I try to call it says that I don't have a booster what does that mean?

Customer support agent

SIM reprovisioning required

Horrible Customer Service

Has anyone had any luck getting a manager to call them back regarding a terrible customer service issue? I've submitted 4 tickets now and have not heard back at all.

Re: Help with new activation

Literally none of you customer service agents are helpful at all. You all say the same thing despite this apparently being a common issue- yet theres no solutions. Then you say to message a CS agent. YOU ARE A CS AGENT

Locked out

My senior friend is locked out of his account. He broke his phone so does not have access to the phone number. Unfortunately his email when trying to log via a different device is asking for authentification to that phone number, and an email address...

Resolved! No available minutes

Once again after just 3 days it says "no available minutes" so again I have a dead phone. Michaelia sorted it out and all was OK for a few days ; now back again. What a system ! I think I will have to try another company but that will mean being ...

Payments

Payment: I tried many many times to pay my account. Payment is NOT going through...My card has NOT changedMy account has funds!WHY is this NOT going through?PLEASE fixx this!

Problem with payment

Hi, My husband has a problem with the payment of his PM account. In order to get into his account, they need to send a verification code, which he can no longer access. The payment for all of our phones is set to automatic, but his is the only one th...

Phone Compatibility

Hello,Trying to order a Qin f25 pro and not sure if it works on Public. The listed bands are:Frequency band 2G GSM(2/3/5/8) 3G WCDMA(BAND1/2/5/8) 4G FDD(BAND1/B3/B5/B7/B8/20/28a/28b) 4G TDD(B34/B38/B39/B40/B41)Network type: GSM/WCDMA/TDD-LTE/FDD-LTE ...

Is the plan that includes Mexico a data plan?

Hi upgraded to the Canada-USA-MEXICO plan for $30. Is this just a data plan? Do I have to have roaming on for it to work?

Resolved! Voicemail iPhone

Some challenges accessing my voicemail easily.I can access my voicemail if I type in my 10 digit number.I can’t access my VM via the Voicemail button on my iPhone, or by pressing and holding ‘1’In my eSIM ‘My Number’ is blank. I’m guessing that’s the...

Why Rewards linked?

My wife and I have separate Public Mobile (PM) accounts/numbers. Until recently I am pretty sure we also had separate PM Rewards accounts. However, today I went into my rewards account and checked my rewards balance. I then logged out and went into...

Payment

Hello,I need to suspend my account for 90 days, I accessed today to my account to do this, but the payment was done today, I am away and will not use the service this month, and I was wondering if you would consider making a refund for this months p...

Say goodbye to Public Mobile

Just portted my 6 years old phone number to another carrier.I have referred 6 or 7 ppl to PM and get rewarded in old reward system.Right now, I think it is not worthy any more to stay with PM.Thank you, PM. You did a good job, nice network coverage a...

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