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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20288 Views
  • 180 replies
  • 24 Bravos

I was charged before login

My bank account was charged 28.74,but when I try to login, it still ask me to pay again for activate the account.

Yifei by Good Citizen / Bon Citoyen
  • 431 Views
  • 17 replies
  • 0 Bravos

Resolved! Cannot make calls

I cannot make any outgoing calls. I get the message that my phone is not connected to the network...I can send and receive texts. I believe I can receive calls as well. I tried taking my sim card out and restarting my phone several times.

EF03 by Good Citizen / Bon Citoyen
  • 669 Views
  • 25 replies
  • 0 Bravos

Resolved! Black Friday Rewards System

Hello,I am on the legacy rewards system and the wording for the black friday offer is making me question switching from my current plan. When it says "Earn $1.70/month in points value with our Public Points" does that mean I will be switched to the n...

PDuncan by Great Neighbour / Super Voisin
  • 324 Views
  • 6 replies
  • 0 Bravos

Resolved! Debit Card not working

I'm am trying to use my Simplii MC Debit with my account but I keep getting an error message. My TD visa credit is getting the same message. Only my TD visa debit is accepted but I can't use that to pay atm. What am I doing wrong? 

Batmobile by Great Neighbour / Super Voisin
  • 231 Views
  • 4 replies
  • 0 Bravos

WiFi calling

Really? No Wi Fi calling?

Kensam by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 0 Bravos

Resolved! Number transfer issue

 I joined to publicmobile and paid thr subscription.  Once esim is activated and received email that number transfer will take max 5 hours, i went to bed for sleep. Next morning I figured that i was supposed to type "YES" to the text from my previous...

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Coco1269 by Great Neighbour / Super Voisin
  • 201 Views
  • 5 replies
  • 0 Bravos

Resolved! Black Friday Deal

Hi,On Google when I searched for Public Mobile, the search result came up with a Black Friday deal of $34 for a CAN-US plan.  When I went to look at the Public Mobile plans, I could not find it.  Did anyone see it.  I've attached a screenshot of the ...

PM screenprint.JPG
PurplePanda by Good Citizen / Bon Citoyen
  • 464 Views
  • 7 replies
  • 1 Bravos

Resolved! Refund

Hello,My child had gotten a hold of my phone and subscribed to a plan, I need to cancel my plan and unsubscribe as well as get a refund for the plan that my child was able to get. Please let me know how to do this. Thank you 

as2023 by Great Neighbour / Super Voisin
  • 510 Views
  • 14 replies
  • 0 Bravos

Resolved! Transfer phone number

Hello,How long does it takes to transfer a phone number from Bell. It’s been almost 24h and whenever someone calls me it goes to my old carrier voicemail but data plan is working fine.I tried rebooting the phone. Turn off and on the line on my iPhone...

Ericfeng by Good Citizen / Bon Citoyen
  • 295 Views
  • 5 replies
  • 0 Bravos

Can top up my account

I can't top up my account thru my phone using my 4 security digit to ad money and I can't access my account online I need help from customer service agent how can u don't that 

Activating and porting a number for the wife

Hi,I would like to get my wife onto the Public Mobile service from Rogers. I have read a few threads regarding a seamless transfer and eventually full-service with a ported number. She uses her phone for business and personal use and therefore I can ...

Ontariodude by Good Citizen / Bon Citoyen
  • 188 Views
  • 2 replies
  • 0 Bravos

Phone Number Not Porting

My mother's phone number is not porting over. It worked for a while, but has stopped working.  @CS_Agent 

NannaSusu by Great Neighbour / Super Voisin
  • 87 Views
  • 1 replies
  • 0 Bravos

Not activating

Hey, my Koodo to PM transfer is going very unsmoothly. Please help asap. @CS_Agent 

Guylame by Good Citizen / Bon Citoyen
  • 241 Views
  • 6 replies
  • 0 Bravos

Resolved! Subscription usage

I signed up  Nov 13, how long does it take to see data usage on my login profile?  so far it shows 0 MB used.....and I have been using data

Mrzerographic by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

CS seems unable to help me

I've dealt with 2 CS agents, and asked to speak to a supervisor (never heard back from anyone).I ported my number from Fido on Oct 31, but since then very few people have been able to reach me on my PM service. Many people get a weird tone, or a mess...

MartinX by Good Citizen / Bon Citoyen
  • 123 Views
  • 1 replies
  • 0 Bravos

Unable to receive calls.

Already submitted a ticket, but no response. I'm unable to receive calls, but am able to make calls. I am also able to receive and send text messages. I haven't transferred my number or made any changes to my subscription- I've been a customer for ab...

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SethWilcox by Good Citizen / Bon Citoyen
  • 328 Views
  • 9 replies
  • 0 Bravos

Resolved! Black Friday

Is there any good plans for Black Friday?

Kelly_Jing by Great Neighbour / Super Voisin
  • 287 Views
  • 4 replies
  • 0 Bravos

Unable to receive calls and subpar data speed

Like many others, I signed up with PM for the BF $34g/20gb 5G package.Once I enabled it via e-sim, I was not able to receive any calls, and am getting 3G speed at best (Stouffville area). I haven't finalize porting my phone number from Fido yet, beca...

NewNugget by Great Neighbour / Super Voisin
  • 175 Views
  • 3 replies
  • 0 Bravos

No internet/network connection.

i tried using the android APN settings, still not working.the app says "Services on hold" Yet i just signed up today 8hrs ago, and my CC was chargedPixel 6 

Overcharged?

Switch plans and now charged $50.68, and then $45 in the same billing cycle? Why? Now just switched to the $40 plan a 40 gib, will I be charged twice? I need a refund, please help?

Pete700 by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

Duplicate charge impossible to solve

I signed up three accounts two days ago. Realized today that Telus did FOUR identical first-month-amount debits from my credit card - I guess one double-charged.I raised a ticket today and after asking for the same detailed information that I provide...

NorthernLad by Great Neighbour / Super Voisin
  • 161 Views
  • 4 replies
  • 0 Bravos

Paid my subscription. Received a message saying that I have not.

@CS_AgentI paid for my monthly subscription this morning and I just received a message saying that my account has been suspended due to payment issues. It’s been taken out of my account since 6am and now again I have no service. Sometime earlier this...

AHYW by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Wrong/unusable US add-on

I am traveling to Florida for a couple of weeks, and purchased a US talk and text add-on. It appears as though this no longer works in many areas of the US, including Florida. I wish this would have been advertised more clearly as I was making the pu...

fozzybear by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

5g subscription, no data

HiI upgraded from the 4G to the 5G subscription and it was supposed to turn on yesterday.The data icon is showing but the phone is getting zero data. All the apps say offline.The phone is one plus Nord 30. If it's a compatibility issue can I force it...

Svch by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 0 Bravos

Resolved! Pm and neo up to $100 credit

So pm has something going with credit card company neo advertising up to $100 Credit. Ive spent way too much time hunting for their terms. I even signed up for the card. It appears l am too ignorant to locate any info backing their claim. l would app...

2505812005 by Great Neighbour / Super Voisin
  • 711 Views
  • 18 replies
  • 1 Bravos

Black Friday plans are posted (spoiler: nothing new)

On the "shop for plans" page, there's now a tab for Black Friday. I'm pretty sure these are the plans we're already discussing. I suppose it's possible more will appear in the next 9 days.ONTARIO:QUEBEC: 

2023-11-15_15-11-42 PM BF ON.png 2023-11-15_15-11-42 PM BF QC.png
ottawa by Model Citizen / Citoyen Modèle
  • 641 Views
  • 6 replies
  • 4 Bravos

Resolved! Entered wrong phone number to transfer

I was setting up my account and made a typo in the phone number to be transferred. Unfortunately I can't access my full account to fix this because it is trying to send a SMS to the incorrect phone number to finish account setup.I expect I will need ...

Kevinc23 by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 0 Bravos
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