Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,I have an Public Mobile physical SIM card that gives me a "Please enter a valid SIM number." error when I try to activate it. I previously used this SIM card with public mobile in the past but have since swapped providers a few times and come b...
Hi, I would like to cancel my Public Mobile Service effective April 1 2026 (which is when the new period starts)Please advise what I need to do to cancel the service.Thank You
I try to activate a new line with %50 discount, 24 months($50 plan, Can, US, Mex, 80GB). The system gives me $5 discount only. So, I need to pay $45 plus taxes. I stopped activation.
Hi. If I was with public mobile before and am with a different carrier, do I count as a "new activation" to be eligible for the flash sale? I don't want to sign up and find out I'm not able to get it. TIA
I think somebody has changed the phone number on my account to be able to log in I was able to get the code via email and I logged in but when I log in I can't see any of my information it kind of treats me like a brand new account I need a support n...
Im out of canada in Asia at the moment. Using an esim for regular text and data. Is there a way to forward texts from my local PM number to my international one?
I have an ESIM, and today my phone has been really buggy, it has been going offline and turning my cell number to offline today. (Originally thought it was my toddlers getting on my phone). Then all of a sudden my phone went to no SIM card available...
Hello, I would like to request a refund for my prepaid plan. I activated the service and requested a number port, but the porting process failed.As a result, I was unable to use the service at all for 2 days. Because of this issue, I had to switch to...
despite several tries I am unable to send a support ticket after answering all the questions the “ submit ticket” is not working and my request not going through. I don’t know what to do now
Why should I spend a lot of time to speak with stupid chat bot, register on some community, and wait answer in case of any problem?My data is not working
Hello,My family is interested in flash sale plan and had following questions:Can they pay with pre paid credit cardCan they set up online banking paymentWhat are their payment options to subscribe to flash sale as they DO NOT WANT TO USE CREDIT CARD ...
Hi there,I just subscribed to the $25/80GB plan but want to wait before activating as my current phone plan renews on the 17th of each month. How long can I wait before activating? Also I used a referral code during sign up, will the first month paym...
i was using a sim card from public mobile then i ported my number to lucky mobile but now i want to port back to public mobile whats the process can i reactivate my old sim card that was functional 7 days ago or i must buy a new sim card
I kept getting text messages to day saying that I i had used a percentage of my data - fist 25%, then a few hours later 75%, etc… and now it says i have used it alll —- all 75 GB!!!! I was working and did not use any of it and had the phone right bes...
Hello . I took out the Mexican Sim card and put back in the PM Sim card . Texting works but ingoing and outgoing calls all fail . My account is paid and working .
I broke my phone and had an e sim card. I purchased a new card and have put it in my new phone. How do I activate it? I went into the "change my sim card" under my account in the mobile app but it keeps trying to send the verification code to the ...
I purchased a new phone but decided to return it. I had to buy a second eSIM to move my service back to my old phone within a day. Could you please refund the extra $5 eSIM fee or apply it as a credit to my account?
I am a new customer. I just set up my phone with a new esim. I am able to make outbound calls although all inbound calls are going to voicemail. I have tried every fix. I attempted to enter a ticket but it says i need to finish setting up my profile ...
