Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2371 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4148 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35098 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46954 Views
  • 182 replies
  • 30 Bravos

Resolved! Data

Been with pm for over 5 years (at least) never had a problem until last month I got a text saying I had used 75% of my data, 2 days later 100% of  my data, my new month rolled over no data used up contacted support they told me Yes indeed I had used ...

Resolved! Phone number showing as unknown

I recently ported over from Fido, calls, texting and data are working fine, but my phone doesn't know what my phone number is, it shows as unknown.  It's not a big deal but it does cause some issues with texting/sms.A bit of searching makes me think ...

MottD by Good Citizen / Bon Citoyen
  • 1187 Views
  • 15 replies
  • 0 Bravos

Resolved! Stuck port? Porting team phone number?

Hi everyone,I initiated a port from Virgin to PM using PM's eSIM option almost 24 hours ago on my iPhone13. I did reply YES to the port request.Service on Virgin was discontinued as expected but, with PM, I try to log into my account after receiving ...

joelaur1 by Great Neighbour / Super Voisin
  • 373 Views
  • 1 replies
  • 1 Bravos

sms not working

Made payment on my subcription today....SMS texting not working.....Can you help ?

rakeshkish by Great Neighbour / Super Voisin
  • 244 Views
  • 3 replies
  • 0 Bravos

Resolved! Billed twice for two plans in same month

Hello. I changed my plan this month but was billed twice for the both old and new plan in the same month. How do in about getting this fixed. I should only get billed for one plan each month. Thanks 

Triet by Great Neighbour / Super Voisin
  • 379 Views
  • 3 replies
  • 0 Bravos

international calling

I have international minutes available on my account but not able to call international number? How can we fix this issue?

sudhirmool123 by Great Neighbour / Super Voisin
  • 282 Views
  • 3 replies
  • 0 Bravos

So Confused About US roaming

Plan states: Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++" The ++ talked abt 411 etcMy data and text seems to work but the calls are not working no matter if I switch to T-Mobile or AT&T. Th...

ReezyMills by Great Neighbour / Super Voisin
  • 315 Views
  • 2 replies
  • 0 Bravos

Plans

I just upgraded plan from $25-$35 one gig to 50 gigs will my wife’s plan upgrade automatically from her $15 plan. The reason being she cannot send texts when my data ran out.

Dougal1 by Great Neighbour / Super Voisin
  • 467 Views
  • 8 replies
  • 0 Bravos

Resolved! Subscription dates changes.

It seems that every month I am charged a day or 2 earlier. What gives, because at this rate I will pay 13 times a year instead of 12.

Scribe_555 by Good Citizen / Bon Citoyen
  • 289 Views
  • 3 replies
  • 0 Bravos

Sim card

I've ordered a sim card online. Just wanted to know the status of that shipment 

Shilaabo by Great Neighbour / Super Voisin
  • 182 Views
  • 2 replies
  • 0 Bravos

Mistakenly accept text message offer

Hi, I mistakenly accept a text message offer for something else. After accepted I realize it was a different plan all together and not just international call add on. How can I reverse this action and remain my current plan?

Ryvon by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 0 Bravos

Sim card delivery

I ordered a physical SIM card for the Black Friday plan. Will it be affected by the Canada Post strike?

Tinamicah by Great Neighbour / Super Voisin
  • 370 Views
  • 5 replies
  • 2 Bravos

Resolved! Payment

I was charged twice how do I get my money refunded 

pwradar51 by Great Neighbour / Super Voisin
  • 294 Views
  • 4 replies
  • 0 Bravos

Port issue

Hi,I am having issue porting my number.I submitted port request and I received text from Fido asking to authorize port.  I said yes to this text.I got another text from Koodo (i know, not public) saying my port had an issue.I called Fido, they said t...

Anwarpabani by Great Neighbour / Super Voisin
  • 472 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment Help

I tried to subscribe with 3 different credit cards, all within the expire date (at least 2 years to expire), correct postal code, and none of them work. It keeps saying "Payment Failed! Please try again or use a different payment method."Tried many t...

lukelnger by Great Neighbour / Super Voisin
  • 323 Views
  • 4 replies
  • 0 Bravos

New transfers from other providers - iPhone

Has this appeared for you? I’ve tried to turn off iMessage and FaceTime, log out of Apple ID, turned my phone on and off… my phone number hasn’t changed so it should still be connected ?what does this mean? How can I fix it? 

IMG_8253.jpeg
JessA14 by Great Neighbour / Super Voisin
  • 260 Views
  • 3 replies
  • 0 Bravos

Resolved! Statement of Account

HiIs there anyway I can review your my monthly statement of account in the app? I can see the daily usage of data but not monthly. Really would appreciate to review the data monthly total I used in the last month being November. thanks 

Johnsbed by Good Citizen / Bon Citoyen
  • 255 Views
  • 2 replies
  • 0 Bravos

First time setup - Don't Make the same mistakes which I did

 Hello everyone,I recently switched to Public Mobile. Initially, I was with Virgin Plus, and I switched to Fido, but I didn't like the service from Fido and finally decided to make the switch from Fido after 2 days of service. The actual problem star...

kmpatel100 by Good Citizen / Bon Citoyen
  • 726 Views
  • 9 replies
  • 2 Bravos

Resolved! Help me to understand the data limit

Hello, Can someone help me to understand my plan for the data limit?My plan says "1GB data at 4G speed".Also it mentions "4G speed up to 100mbps."does that mean I can use up to 1.1 GB every month?Also what will happen if I used more than the data lim...

YangKang by Great Neighbour / Super Voisin
  • 363 Views
  • 3 replies
  • 0 Bravos

"Line is not Active" Message. Please help

Hello,I was trying to make a phone call this morning but I got an automated message stating that my line is not active. I have a feeling it was because Public was trying to charge my credit card but it got declined (as I had to get a new one after re...

JimBrookes by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

US/MEX/CANADA plan

under this plan, my phone would work in MEX/US without incurring a roaming fee ?

Johnnyboy66 by Good Citizen / Bon Citoyen
  • 673 Views
  • 9 replies
  • 0 Bravos

No Roaming Please

Hello PM Community,I'm a new PM customer who had roaming issues with my past provider (arguing this on over half my bills and price is why I moved here). I am often on Lake Erie or sometimes by Niagara Falls and caught US cell towers. Just because I ...

WaterMark by Great Neighbour / Super Voisin
  • 465 Views
  • 6 replies
  • 0 Bravos

Plan questions

So thankfully I received the SIM in a timely manner. i am a bit confused regarding my plan. I bought this plan due to some long distance minutes included in it to 7 countries. My includes Long Distance minutes are not showing up in subscription detai...

IMG_1366.png IMG_1367.png
Umair1234 by Great Neighbour / Super Voisin
  • 515 Views
  • 8 replies
  • 0 Bravos

Reactivated my plan after one year

Reactivated my line with a new plan but was assigned a new cell 437-xxx-xxxx.  My old number 416-xxx-xxxx was assigned to my account from Telus.  How do I get the old 416-xxx-xxxx back ?

Johnnyboy66 by Good Citizen / Bon Citoyen
  • 1173 Views
  • 23 replies
  • 0 Bravos

Switching to public mobile from Mexico

Hi! I switched to public mobile a few months ago. I just got the offer for unlimited text and minutes in Canada us and Mexico. My family spends a lot of time In mexico so this is great. My question is my mother in law is not with public and doesn’t u...

BH303 by Great Neighbour / Super Voisin
  • 352 Views
  • 4 replies
  • 0 Bravos

Resolved! Transferring Number

I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I...

Mobina by Great Neighbour / Super Voisin
  • 576 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.