Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can someone help me figure this out. Was trying to migrate from Android to IOS....Looks like the data transfer didn't work quite right. Decided to switch back to Android phone so I can redo the transfer. Wasn't able to download/buy new eSIM. Tried th...
I am told that you have a promo $30 for 30gb - Canada/USA/Mexico would I be able to get this plan
Due to insufficient funds my subscription came to a halt today. I rectified the funding issue and have been trying for 1-2 hours to make a payment/change my plan to a cheaper plan with more data simultaneously. But I keep getting an error with my pay...
I tried to port my old provider number (Virgin), but am having issues.Public mobile sent me a message saying that they’re having trouble transferring my number. Looks like I entered an incorrect account number.They said that someone from their team w...
My phone has a physical sim card with no port to remove it from my iPhone 14. Is this an eSim? If so, how do I enter a new eSim during activation before I transfer my phone number? I activated a physical sim before I transferred my phone number. How ...
Is the site down? I am logged in, my account is in good standing, and yet I can not update my card info and can not complain about it. Chatbot is no help and my attempt to open a service ticket was also declined. Any way to get through?
Just did a number port on Thursday and everything else is fine except I can't get SMS for some 2FA.
I have been trying to change my SIM card but whenever I try to change it on the app it asks for 2FA and sends a message with the code to my number which is not currently receiving messages.
I am trying to make a manual payment to resume my service, my account lacked funds earlier today and I was cut off. I'm having no luck getting my card to go thru despite having sufficient funds now. It keeps saying error and try another card... this ...
The first payment was successfully deducted from my bank account; however, the SIM was not activated. As a result, I attempted the activation process a second time, and another payment was deducted. After the second payment, the SIM was successfully ...
Is one else experiencing no cell service from Public Mobile today, Feb 15? location is Whistler, BC
My payment tried to come out and I did not have sufficient funds. Now, I am trying to log in to my PM account to find out the balance owing and make a payment but I cannot get the security code to come thru to my phone to allow me to login. Is there ...
Honestly I didn’t know that you could use points towards your next bill. I think that’s awesome
I ordered a physical sim card. It has been three weeks and it has not arrived.How do I pursue a refund?Jeff
I want to port out my phone number from my Public Mobile account to my Fonus Account.I am not in Canada now, I am located in Grenada and I cant receive sms from Public Mobile to my phone as well as use Public Mobile in any way, but my Public Mobile a...
My service has been suspended due to lack of payment, even though it had always been set for automatic payment. I can’t make the payment on my account. I only get the option to make a new plan. Have I lost my account permanently? I’m trying to fix th...
My phone number changed randomly on its own without any input from me. I now have a new number and no one can get hold of me. I need to get my old number back! Why was it randomly changed? I’ve had my old number for 20 years and now it’s been changed...
I signed up with PM yesterday. Porting took a bit,t but finally did it!When I access my account, there is no plan associated with my email address, and no phone number is assigned to it. When I log in to my account, it appears as if it wants me to s...
When I scan the e-sim is invalid we try morethan 5 times…I cannot acess aswell to my account i dont have acess to the cell number but it is active I need a new bar code to set up my e sim. Thank you
Hello,I have been getting a lot of spam calls on my cell. I have Iphone 13. I am using Public Mobile as my provider.How do i set up call control on my cell.Thank YOu, Nash
Does this plan work on Hawaii?
***@*********last four digits ####i need to have my account cancelled and my $39.20 refunded please
Hi there,I am planing to go vacation 1-2 months, I have a questions about my rewards? If I suspend subscription for 1-2 months, is my referral rewards still add to my account ? Does it go affect?
I paid $15+hst $16.95 for us talk time br error. Please refund.
CS agent asked me to activate a new number and then port my old number, but after I activate my SIM card with old number. I can’t still receive the port out request message from PM. I even called Rogers, and they said no any message received from PM....
Is the 25$ the same as 26$ but just1$ less and I’m still deciding if I want to upgrade to 10go for 27$ or get the 25$ offer what should I do?
I was trying to login My Account and update the CC, but I got the message about Reactivate Subscription, why? I have no problem with my service. My subscription for this month till 27th, I just trying to update the card before renewal time
I am transferring from Virgin Mobility but the Public Mobile app asks me for 13 digit account number, I only have 9 digit Virgin account number. It says I could use the IEMI number but that may cause issues with transferring my phone number. What sho...
Phone sim must have died. Phone cellular not connecting. No data or cell. Can login to customer support as it goes in circles asking for a user name. Won’t accept email as user name. Says invalid. Hit forgot and it sends to the email I just tried. ...
