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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21784 Views
  • 181 replies
  • 24 Bravos

Lost phone, cant' log into public mobile account

I am trying to log into my PM account, but it sends the verification code to the lost phone. The only other option is to call the lost phone number. How do I access the account if the phone is lost?

RCX1234 by Good Citizen / Bon Citoyen
  • 244 Views
  • 8 replies
  • 0 Bravos

Resolved! Service on new number not working

Help required to please revert back to old number, whom do I chat with or call, Urgent help required 

Gill_Mj by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 0 Bravos

Transfer of number not working

I need someone to call me please.. I transferred the number from Telus. They have cancelled tte number on their end but it’s not working public mobile ???

Jaakson by Great Neighbour / Super Voisin
  • 196 Views
  • 7 replies
  • 0 Bravos

How to know if porting is successful?

I'm currently porting in my number from Zoomer to PM. So far, everything seems to be progressing as it. I still have my Zoomer SIM card in my phone (despite seeing a handful of posts that Zoomer doesn't send a confirmation text). How would I know if ...

jchua by Good Citizen / Bon Citoyen
  • 157 Views
  • 4 replies
  • 0 Bravos

Plan did not renew

Hello, I'm trying to make a payment because this month my plan did not renew automatically and It doesn't let me do it manually, everything is fine with my credit card, can you please tell me what to do?

Magdys by Great Neighbour / Super Voisin
  • 172 Views
  • 5 replies
  • 0 Bravos

This company the policy for changing subscription is absurd

Upgraded to a different plan not realizing my plan had just auto renewed hours before. Upgraded on both mine and my husband's account. We were charged $35 each for renewal and then $45 each on upgrade. Put in a ticket and zero help, we are out $70I c...

JeanLendvai by Great Neighbour / Super Voisin
  • 623 Views
  • 19 replies
  • 0 Bravos

Porting Incomplete help

I just switched over to public mobile and transfered my number, I got a message from my old provider asking for confirmation, I confirmed. I then got a message from public mobile stating they were having trouble transferring my number and would conta...

Connor5 by Great Neighbour / Super Voisin
  • 143 Views
  • 2 replies
  • 0 Bravos

SMS

Hi I switched over to Public Mobile from Roger's last week and everything went fine beside one issue. It seems that i cannot receive group texts (sms) anymore (group meaning a mix of iphone and android users). I get added in groups but I don't see th...

Gemmaeileen by Great Neighbour / Super Voisin
  • 248 Views
  • 7 replies
  • 0 Bravos

New SIM card

How I can buy a new sim card from public mobile?

ANur by Great Neighbour / Super Voisin
  • 206 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail access while using US Roaming

I am on US Roaming (unlimited call and text) and I am trying to access my voicemail.  When I try to access my Public Mobile voicemail, the message comes back that I cannot because I have used up all of my calling minutes.  Obviously, this is not the ...

pete41 by Great Neighbour / Super Voisin
  • 214 Views
  • 3 replies
  • 0 Bravos

Resolved! New account issues

Hi there. I’m posting this for my boyfriend as he cannot log in to his account. I’m hoping a moderator or someone can help. he recently signed up and transferred his phone number but cannot log into his account. The website will email the verificatio...

Ageoffrey by Great Neighbour / Super Voisin
  • 139 Views
  • 1 replies
  • 0 Bravos

Help! I can't receive Calls and Texts!

I have an active subscription but i cant receive any texts or calls. When I check my history on my public mobile account, it shows that I've received texts and calls from my friends but I am not actually receiving them on my phone. Do you know how to...

J_Vercetti by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 0 Bravos

Can’t get a hold of Customer Service to finish porting number

I got the following message when trying to switch my number from Sasktel.”Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your ...

Hankum by Great Neighbour / Super Voisin
  • 294 Views
  • 7 replies
  • 0 Bravos

Network Issue

Guys anyone has any idea that public mobile works better in other province's except ON? @Dubes @hello_everyone 

Aasil by Good Citizen / Bon Citoyen
  • 217 Views
  • 4 replies
  • 1 Bravos

Resolved! Christmas Offers 2023

Hey family,Any idea what public mobile is going to offer this Christmas? I have vibes they might come up with a mind-blowing offers. 

Dubes by Good Citizen / Bon Citoyen
  • 262 Views
  • 2 replies
  • 1 Bravos

Overcharge

How can i get a refund, and stop the payment ?

Fred-27 by Good Citizen / Bon Citoyen
  • 201 Views
  • 3 replies
  • 0 Bravos

Login issue

Having trouble logging in in my husband's account I reset the password it still won't work

Jolene52239 by Great Neighbour / Super Voisin
  • 120 Views
  • 3 replies
  • 1 Bravos

Resolved! Re: NEVER GOT THE SIM CARD

Don't you need someone from public to do sim swap, i.e. you can't get a generic sim from a store or amazon?Or does the app handle all that even if you plug in a brand new blank sim? 

lolbbqq by Great Neighbour / Super Voisin
  • 213 Views
  • 4 replies
  • 0 Bravos

Resolved! US CANADA $65

Will there be any promotion for this plan before Xmas ? Please explain, right now if you pay up front for 3 months = $180. What happens after the 3 months?

GATES55 by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 1 Bravos

Double charged in November

Hi, I was double charged in November. I wasn’t aware, my bank charged me interest. Can someone look into it, help me out please!thank you!

Gemma by Good Citizen / Bon Citoyen
  • 124 Views
  • 2 replies
  • 0 Bravos

Resolved! My number has been silently changed

I recently transferred my number from Fido to PM, ordered new SIM, and it worked well at the beginning. Surprisingly my original 416 number disappeared and now I see completely random 647-xxx-xxxx number on my profile.Please help.  

abc123456 by Great Neighbour / Super Voisin
  • 172 Views
  • 1 replies
  • 0 Bravos

been overcharged

upgraded to a better plan but been overcharged

LARY by Great Neighbour / Super Voisin
  • 175 Views
  • 5 replies
  • 1 Bravos

Cannot call home

I bought a 15 day talk/text to use while in NY.  I am here from Nova Scotia and I cannot call home.  I have the receipt for my payment.  What do I do now?

Josey123 by Great Neighbour / Super Voisin
  • 131 Views
  • 3 replies
  • 1 Bravos

phone number

I dont choose  phone number yet. . They saidyour phone is active and ask for pressing 'confirm full acess", they texted the phone number which i dont know it to put 6 digit code. what is this ?.

Jeongbae by Great Neighbour / Super Voisin
  • 156 Views
  • 5 replies
  • 0 Bravos
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