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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 39900 Views
  • 150 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50672 Views
  • 182 replies
  • 30 Bravos

Cant Login

Cant login,not received OTP.Can a mod help me? Thank you

dilly_727 by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Phone plan

Can't seem to register my phone plan, says my current phone number with Virgin is not a valid number. Yet I still receive text and phone calls. 

JeromeDelaney by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

Resolved! Plans

Have this data plan that allows me to have access in Can, US and Mexico. Do I still have to turn on roaming on my phone?

Saytse by Good Citizen / Bon Citoyen
  • 388 Views
  • 5 replies
  • 0 Bravos

Changing upon renewal?

Hi there!I subscribed to the 34/month 50gb can/us/mex plan on December 1st, and noticed today that there is a new offer for 75gb for the same price until December 31st. My current plan renews on January 1st.It gives me the option to change now, or ‘u...

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jwgouldd by Great Neighbour / Super Voisin
  • 328 Views
  • 4 replies
  • 0 Bravos

Deleted eSIM and now unable to access account

Hi everyone, I originally installed the eSIM and then accidentally deleted the eSIM from my phone. Now I am unable to access my account through the Public Mobile app or through the browser as the 2FA authentication code is texted to my phone number, ...

Trevorjk by Great Neighbour / Super Voisin
  • 370 Views
  • 5 replies
  • 0 Bravos

Plan Offerings

Why are not all the current plans being offered being made avialable to me?

DomD by Great Neighbour / Super Voisin
  • 275 Views
  • 5 replies
  • 1 Bravos

Cannot make calls on ATT

@CS_AgentHi, I have a Canada and USA plan. However, I am unable to make calls. I have so far tried on ATT network. Data and texts work just fine. 

Ken1960 by Great Neighbour / Super Voisin
  • 307 Views
  • 3 replies
  • 0 Bravos

Account number

I already have a subscription with public mobile. I'm trying to log into my account. It keeps asking me for a six digit code which I get by email and enter it. When I do so, it then tells me that I need to resume my activation, which I have already d...

Gw2000 by Great Neighbour / Super Voisin
  • 240 Views
  • 4 replies
  • 0 Bravos

Resolved! voice calls not available

mobile network not available for voice calls after changing phone number

Gita2 by Great Neighbour / Super Voisin
  • 217 Views
  • 1 replies
  • 0 Bravos

Account number

How to get my account number? When I log in it just keeps telling to keep setting up my account but it is already set up? I need my account number in order to have my number ported. 

MB1982 by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 0 Bravos

Log in issues after changing phone number

My husband changed his phone number a few months ago and he is not getting OTP codes to his new number. They are being sent to his old number and cannot log in to pay his subscription 

Kiki137 by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

Cannot Login to Portal

Hi, whenever I try to log in to Portal, I'm getting asked to enter code from phone that I'm texted. I've entered it 6+ times and it keeps looping. I need to enter the portal to cancel the subscription. Please help! 

Samiha_amin by Great Neighbour / Super Voisin
  • 213 Views
  • 2 replies
  • 0 Bravos

Resolved! Missing referral code

I just joined 10 mins ago but missed adding my nephew’s referral code during set up.  Can it still be added so he gets credit?

Hmacatee by Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 0 Bravos

Plan

I have a current plan but when I logging it’s asking me to choose another plan 

Loren1 by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

Are payments automatically withdrawn from your payment account?

Saytse by Good Citizen / Bon Citoyen
  • 255 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment

New user to PM. Just signed up to a Boxing Day deal. Will this plan’s rate go up?

Saytse by Good Citizen / Bon Citoyen
  • 231 Views
  • 2 replies
  • 0 Bravos

Can't call the Yukon

Hello I just started using my Can Amer Mex subscription. From Mexico I can call BC but I can not call Yukon?? Please help.

Qun by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

Ticketmaster no recognizing my public mobile number as a cell phone

I am trying to buy tickets and am getting the message that I can only use a mobile number or landline, but my public mobile number is a mobile number.  I am wondering if public mobile isn't listed as a Ticketmaster approved carrier?  Also, I ported t...

bpi by Great Neighbour / Super Voisin
  • 620 Views
  • 6 replies
  • 1 Bravos

Resolved! Boxing week deal not showing up

I would like to change my plan to this one but there is no option for me to change this plan even in app and website. 

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Obbie by Great Neighbour / Super Voisin
  • 548 Views
  • 5 replies
  • 1 Bravos

Call display name

The current name associated to my phone number is a former small business. I would like to switch it from that name to my own. I know this is possible because I have contacted Telus. Can I get help with this? Thanks,Carole

Autumn_70_68 by Great Neighbour / Super Voisin
  • 392 Views
  • 3 replies
  • 0 Bravos

Website / Promo Issue

Hey folks, saw the $35 USA / Canada / Mexico 75 gb promo. I click to subscribe and can't login get this flashing Eversafe screen, refreshes every 1.4 second infinitely. Tried incognito and 4 different browsers. If I don't try to login following the p...

DannJK by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

$29 Can-US-Mex plan

Already a PM user, need to subscribe (change to) to the $29 Can-US-Mex plan. Please help.

s_cat by Great Neighbour / Super Voisin
  • 201 Views
  • 2 replies
  • 0 Bravos

Can-US-Mex 75gb plan

Hey all:Does anyone know if the 75gb plan will increase in price after a set amount of time? I didn’t see anything when I switched, but I just noticed Freedom is advertising a similar plan but the pricing is only fixed for 18 months. 

h3adgskt by Good Citizen / Bon Citoyen
  • 461 Views
  • 5 replies
  • 0 Bravos
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