Port issue

[Anwarpabani]

Hi,

I am having issue porting my number.
I submitted port request and I received text from Fido asking to authorize port.  I said yes to this text.
I got another text from Koodo (i know, not public) saying my port had an issue.
I called Fido, they said that my port request had the account number off by one digit. It seems I typed it in wrong.
I need help re-sending the port request.
I logged into my public mobile portal from both computer and phone and selected option for transfer my number.  On phone, it says, invalid number.  On computer it says my number is not valid for porting.

Can someone please resend my port request for me please.
Thanks,

[AJoy16]

thank you.

Thank you!

It's just an issue with imessage  - it says that there is no number associated and when I enter my number it just keeps spinning and saying verified - maybe I need to wait longer....?

[hTideGnow]

HI @AJoy16 

Yes.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[AJoy16]

Could you please share this number with me? I'm having an issue porting from Virgin to Public Mobile

[Anwarpabani]

Thank you all for your VERY QUICK response. I was able to speak with someone who helped with transfer!

[Anwarpabani]

Thank you all for sharing the number.  I am now on line with them.

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[hTideGnow]

hi @Anwarpabani 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call