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Mistakenly accept text message offer

Ryvon
Great Neighbour / Super Voisin

Hi, I mistakenly accept a text message offer for something else. After accepted I realize it was a different plan all together and not just international call add on. How can I reverse this action and remain my current plan?

3 REPLIES 3

DennyCrane
Mayor / Maire

Looks like you've got your answer on how to solve this, but I'm curious what the text offer was for (what was the plan) and what plan you're currently on?

Handy1
Mayor / Maire

@Ryvon  If you check your account subscriptions / add in page you should be able to cancel it yourself 

Cancel plan change

Handy1_0-1732739934993.jpeg

 

If that doesn’t work ask support to help 

Use the orange chat bubble bottom right of screen or 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

 

AK32
Model Citizen / Citoyen Modèle

If you accepted the plan for change at renewal, you might be able to cancel that by going into the app and stopping the scheduled change. If you accepted for immediate change, theres nothing you can do on your end, you can message PM and request them to change it for you. You can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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