update changed credit card

[Billd1]

phone shut down, changed new credit card ,won't renew subscription

[Handy1]

It still there for some but apparently not all 

[hTideGnow]

hi @Billd1 

there used to be a button "Pay and Resume services" but for some reason , it is not there anymore

the Add Funds has a button on Payment page before.  But for some reason, it is gone too

[Billd1]

Thankyou for your help. I have spent hours trying to navigate this problem. There is a need for better info on the Public website for this simple task

[hTideGnow]

HI @Billd1 

you need to manually add fund to resume service after you updated your credit card. 

please use this link to add enough fund

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[Handy1]

@Billd1  After updating credit  card you need to make manual payment 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card