Hi everyone,
I initiated a port from Virgin to PM using PM's eSIM option almost 24 hours ago on my iPhone13. I did reply YES to the port request.
Service on Virgin was discontinued as expected but, with PM, I try to log into my account after receiving a verification code on my Virgin (now PM) # and I get a message that says "Forbidden A1" on Safari, Chrome, and Edge. Been like this ever since I did my port. Weird thing was that it said payment didn't go through but I was able to log in and make a payment which the CS agent said was on my account.
I call my number and I get an outgoing message that says "1B1 caller is not available, try again later".
I can't call out, send or receive texts, deleted and reinstalled the PM app. Nothing works.
Sent a message to a CS agent who said there should be no problem with activating the account.
Is there a number I can call to follow up? I've not have phone service for hours and totally frustrated by the entire process. Last message from a CA agent who was trying to help was about 42 minutes ago seems to have ghosted me.
Any information or phone # would be appreciated. Thanks.
