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Data runned out in 2 days

Eugenia27
Great Neighbour / Super Voisin

My subscription renewed on November 26 th, for 6gb. In 2 days all data has runned out . I didn't do anything extravagant. I don't want just to upgrade my plan because it doesn't make sense to use all this data in 2 days . i have used same amount of data ko ths ago and no problem 

3 REPLIES 3

hi @Immune 

if you are on iPhone, then Reset Statistics on your Data Usage page and you start tracking the data usage and see if it makes sense

Immune
Great Citizen / Super Citoyen

Data goes surprisingly fast just by sending and receiving short videos back and forth with friends. I burned through my data very quickly but just viewing the short clips by text a relatively was sending me while on vacation.

hTideGnow
Mayor / Maire

hi @Eugenia27 

maybe the phone has some background download or OS update.  Check your phone's own data tracker as well as check PM"s usage history 

since it is just 2 days more, maybe wait till renewal and start closely monitoring data usage by using the trackerc on the phone.  You might need to Reset Statistics on that tracking screen 

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