Plan questions

[Umair1234]

So thankfully I received the SIM in a timely manner. 

i am a bit confused regarding my plan. I bought this plan due to some long distance minutes included in it to 7 countries. My includes Long Distance minutes are not showing up in subscription details but do in usage details.  Is this normal ? Do I have the said LD minutes in the current subscription ? 

 

 

[slusagm]

your plan includes those minutes

and you can test.  Since Public Mobile is prepaid, you can only use the service if it is included.  So, you can make a test call to those country, if it connects , then it confirm the minutes are there

[eddieO]

@Umair1234, below are the links you will need in order to open a ticket through the Chatbot to speak with an agent: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Handy1]

@Umair1234  Yes they will and you have the mins  it shows in your screen shot , I sent you screen shot of the plan min  details in plan description . Even though the plan not seen on  website I see it in my account right now to change to . But no worries you have what you paid for and can start calling the  7 countries and spend 500 mins on the line 

[hTideGnow]

hi @Umair1234 

if you activated earlier, paid and just waiting for the sim card, then you have the plan already.  They assigned you the plan when you paid.  So, you are good.

But of course, ask them to confirm 

[Umair1234]

i activated the sim just now but the plan was removed from their website by the time i had the sim. So I hope they honor the exact subscription i bought. 

[eddieO]

@Umair1234 since it's showing up in your usage details you shouldn't have anything to worry about, you will have the long distance option to use

[Handy1]

@Umair1234  Yes it’s normal and the mins you have are 

[hTideGnow]

HI @Umair1234 

did you just activate this plan when the plan was still available with LD minutes couple days ago? If you did, you should have it.  PM's always miss posting all details on My Account even you have it. 

 But of course, better to contact support agent to confirm

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage